IT Career [Week 14 2022] What would you like to know Wednesday? General Question Thread |
- [Week 14 2022] What would you like to know Wednesday? General Question Thread
- First IT job is at an inbound call center, and I'm burnt out.
- First time being in a semi-important role. What should I do? Thanks in advance
- what are IT jobs that are in the field, and allow you to interact with customers and clients regularly?
- Just moved from a "Help Desk" position to Desktop Support at a bigger company, unsure of what certification to study for next.
- What super basic skills are useful to someone looking for their first 1st line support job?
- Is the Google it prof certificate a waste of time?
- Salary for a senior consultant in IT risk at a big4 (Vancouver)
- Should I take a second job as a bartender at a bar on top of my IT job?
- Nervous about new Position, The interview process is giving me red flags...
- IT Career Line where to start and where you can be
- IT roles with (on average) best work-life balance?
- What is the Best Entry Position or Certs to find Remote Work?
- Bombed my first interview for an entry level helpdesk role
- Interview Help? Had my 1st Interview which went great and now called back for a final 2nd round interview.
- Applying for the position of Technical Helpdesk Analyst at Atos PH, Newbie here
- Devry or State University for experienced professional
- Unsure if CCNP is worth it at this point in my IT career?
- Anyone bought this ex AWS Engineers eBook? The Good Parts of AWS
- Dug myself into a very niche position - I want out
- Is there any reason that a major in Cybersecurity would be significantly more valuable than a major in Networking Engineering Technology? I'm coming up empty, but I want to check my logic
- Leaving first help desk job after 6 months, how bad does this look on a resume?
- Security IT vs. Cybersecurity IT- seeking advice and wisdom
- Glorified clean up crew for help desk?..............
- Wipro vs JP Morgan - need help deciding which to choose
- Anxious about starting my first IT role (Service Desk Analyst)
| [Week 14 2022] What would you like to know Wednesday? General Question Thread Posted: 06 Apr 2022 01:12 AM PDT Not every question needs a backstory or long explanation but it is still a question that you would like answered. This is weekly thread is setup to allow a chance for people to ask general questions that they may not feel is worthy of a full post to the sub. Examples:
Please keep things civil and constructive! MOD NOTE: This will be a weekly post on every Wednesday. [link] [comments] |
| First IT job is at an inbound call center, and I'm burnt out. Posted: 05 Apr 2022 08:39 PM PDT TL;DR: Stuck in Tier 4 support at inbound call center after getting hired at tier 2 nine months ago. Feeling burnt out from the workload and general call center life and want to jump ship. Good Idea? Alright, so for context, I'm fairly early in my career as IT in general, and as an entry level job I got a position as technical support in an inbound call center (Tier 2) around 9 months ago. As it turns out, this place was essentially desperate for anyone who could do more than basic troubleshooting so I pretty quickly made my way up to Specialist (Tier 4), basically the last line before the devs in our escalation process. As I've taken on responsibilities at the company I've realized why exactly the specialist role doesn't really have all that high of retention rate, They basically pile everything that doesn't really fit into any other CS Department's role onto the specialists, so it's ended up with our team of 5 doing the work of around double-triple that. We're expected to take tier 1,2, and 3 calls basically during our entire shift in addition to our general escalation cases, as well as provide training for users, create documentation for all of our products, Test our products for customer usability and provide feedback for releases that could cause high call volume, such as releasing a new feature, and whatever random task the management needs done. Basically the role itself has suffered scope creep from long before I started at this job and as such all of us are feeling the burn when it comes to workload I wouldn't normally have an issue with most of the things I'm doing here, but the problem is that I'm expected to be taking those Tier 1 and 2 calls, of which there are thousands per day. So it ends up taking up basically my entire shift and I have no time for literally anything else. But of course managers have to have that extra .1% SLA so I'm always being micromanaged for not being on the phones. At this point the workload has just burnt me out and I'm tired. Anyways, my point is, I'm worried about leaving this job so soon, mainly because this is my first role in the industry, and I'm fairly young (About College age), so I worry that most places will see this as a negative on my resume. I don't have any higher education or the like, but I do have a valid A+ Cert and I'm working towards getting others as of right now. The escalations I'm taking are fairly technically complex as well (When they're not from agents skipping the entire escalation process) so I'd like to say I have at least some troubleshooting skills for APIs and more technically complex problems, as that's a lot of what my position entails. but leaving so soon after being hired seems like bad form. I can put up with the job for a while longer if I have to My question I guess is that given everything I've mentioned above, would it be worth seeing if I could find another (not call center) IT Job. I feel like I have the skills for at least an entry level HD Job at the very least. How would you market the skills that I've gotten from working at the call center? [link] [comments] |
| First time being in a semi-important role. What should I do? Thanks in advance Posted: 06 Apr 2022 03:30 AM PDT Hi everyone! I hope you all are doing fine and Eid Ramadan to the Muslims in this subreddit! [link] [comments] |
| Posted: 05 Apr 2022 08:04 PM PDT I love many forms of tech (primarily cars and computers), and have a strong competency for it. Yet, I don't fall under the stereotype of being a techie who hates dealing with living beings. If I weren't seeking a role in IT, I would most likely be doing something regarding customer service and dealing with clientele. I love forming bonds with people, hearing there problems, and empowering them about things. What are roles that could allow that? I am thinking it would be something like an IT field technician for a retail chain of stores. I understand there are different types of IT field positions, but I imagine some would never allow me to really interact with people (e.g. being an ATM technician....I would just be outside dealing with ATMs) I would like to be in the field, as new environments interest me, and allow me to solve new problems. Working in one place , especially a depressing office, doesn't appeal to me. So sorry in advance if this is a silly question, and no such role exists. I appreciate you taking the time to read this. [link] [comments] |
| Posted: 05 Apr 2022 06:45 PM PDT I used to work at a hybrid Help Desk/Desktop Support position at a smaller company of around 100 employees and have now began working as a contractor at a bigger company of over 10,000 employees in an official Desktop Support role. At this point, I'm not sure of what certification to get next. I am interested in one day branching over into networking. Before I got this new job, I was beginning to study for my CCNA but haven't gotten too deep. I spoke to my supervisor before I left my old job and he recommended I get one of the new Microsoft certifications since it seems like I'll be in support for a while. Meanwhile one of the senior techs at my current place told me not to waste my time with any desktop support certifications. So I'm kind of confused as to where to go next, I currently have my A+ that I got back in December. I'm thinking of doing either of the following:
Any advice on what to pursue next would be helpful, thank you in advance. [link] [comments] |
| What super basic skills are useful to someone looking for their first 1st line support job? Posted: 05 Apr 2022 07:35 AM PDT I'm currently in a job in a completely different industry which doesn't really lend itself to IT support at all. However its looking like that job may not always be around and in the next year or two there could be massive redundancies etc. The skills and qualifications I have are very specific to that industry and pretty much non transferable. The only other job I've ever every really had an interest in is IT, I did a college level qualification In IT support but that was well over a decade ago and I can guarantee I've forgotten pretty much everything. It would be nice to have a small set of super basic but useful skills if I start looking for a 1st line IT support job in the next year or so. What would you say would be useful? [link] [comments] |
| Is the Google it prof certificate a waste of time? Posted: 05 Apr 2022 08:50 PM PDT So my current job (unrelated to IT) is offering to pay for schooling and programs to help advance our careers. I'm looking to switch to an IT career and wanted to get the A+ certification but they do not offer that. Would it be wise to take the Google IT professional certification program and parlay knowledge gained from that into the A+ certification at the same time? Programs they do offer are the net+ and sec+ that I plan on doing after I get the A+. I'm mainly wondering if anyone knows if the information learned from earning the Google cert would be enough for the A+ also or would it be a waste and I should just self study for the A+ [link] [comments] |
| Salary for a senior consultant in IT risk at a big4 (Vancouver) Posted: 05 Apr 2022 08:33 PM PDT Hey guys, a friend of mine got offered the job of a senior consultant at a big4 firm in IT risk. He has no idea what is the average salary for the post in Vancouver and will be moving from Asia. What do you think should be an offer he should negotiate for? Thank you. [link] [comments] |
| Should I take a second job as a bartender at a bar on top of my IT job? Posted: 05 Apr 2022 05:16 AM PDT Should I? I work in NYC as a network engineer and most of my coworkers are older and married. I've lost my social skills over the last 2 years and watched a lot of my friends move away. I'd like to improve my soft skills outside work and learn to talk to people. I'm also trying to stay off dating apps as an Asian American male due to a lack of success. Previously I had more luck meeting women in person. If my possible bartender job requires me to leave my IT job early, how should I bring it up? Or in case I have to work late? [link] [comments] |
| Nervous about new Position, The interview process is giving me red flags... Posted: 05 Apr 2022 08:46 PM PDT Hey Guys, I am currently working as a network operations engineer for L. I have been looking for more opportunities to work in a more development/design environment. A previous coworker refers me to a job he is working for as a software developer. The role is writing IaC, automating the deployment of their product to different military/government organizations. When I was doing the interview, I was interviewing the Project Manager and the Operations Manager, and it felt like they didn't ask the right questions. There were zero technical questions; they told me they were hiring me because of the referral, and I was good to go. After asking my previous coworker more about the environment, he said that I would be the only dev since there was an exodus of the whole dev team. When I applied, I didn't have the qualifications for the job posting, So they created a new position tailored to my resume so "HR" would be okay with hiring me. My current employer wants to stay with L, and my operations manager is trying to find me a new position within Leidos, working with more IaC technologies. I already signed my offer letter, but I'm getting a bad gut feeling about my new job. Would you stay with your current employer? Or give this new job a chance? [link] [comments] |
| IT Career Line where to start and where you can be Posted: 06 Apr 2022 03:39 AM PDT Hi guys, looking at getting a IT job but wondering what type of career line would you be able to get into if you started out as IT support how could you work your way up from there? Where would you first start off? I've been looking at getting a Comptia A+ [link] [comments] |
| IT roles with (on average) best work-life balance? Posted: 05 Apr 2022 12:10 PM PDT I know the company you work for makes a big difference on this, but on average: What IT roles have the best work-life balance? What I would consider a good work-life balance:
Any guys out there feel like they have this, or that they have seen this in their role across different companies? I've hit a bit of a career crisis and I'm trying to figure out what direction I should be moving in after my previous direction seems to no longer be valid. [link] [comments] |
| What is the Best Entry Position or Certs to find Remote Work? Posted: 05 Apr 2022 07:30 PM PDT I am currently a part-time specialized software customer support tech (3+ years) for a very small company. There is no budget for a full-time position. I have no certifications and we do not use any software such as helpdesk, etc. so no experience there either. I cannot physically go into an office position. Not afraid to put in the hours. I am hoping that with the recent surge in remote working a few doors have opened at least to the possibility. What would you recommend as the best way or path to obtaining a full-time remote work position? EDIT: I am a quadriplegic. Arms and legs paralyzed. I would require assistance in almost everything I do EXCEPT using the computer. This is why traveling to an office would be prohibitive. [link] [comments] |
| Bombed my first interview for an entry level helpdesk role Posted: 05 Apr 2022 09:31 AM PDT I thought I was prepared for it going in. Practiced going over common questions yet I still stuttered here and there and said "um" a lot as well as the questions he asked wasn't really structured besides the initial tell me about yourself. The interview was only 30 minutes but it felt like 5 minutes to me and I only had time to ask him 1 question. I tried to make myself likeable but I felt like the interviewer was indifferent for the most part. I really wished I had more time during the interview to ask him relevant questions and try to impress him because the job did seem interesting and had a bit more responsibility out of the norm for most help desk positions. Don't know if I dodged a bullet or not because I didn't feel like I got any info out of him because of time constraints. I'll get over it eventually, but the position comes with a lot of perks and networking opportunities I probably wouldn't get in most other IT environments... [link] [comments] |
| Posted: 06 Apr 2022 01:44 AM PDT Hi there, hope everyones doing great. Going in for my 2nd final round interview for an IT Sec Analyst position. Just wanted to know what kind of questions I could expect and if anyone could give some tips? Thanks. It's for a large Bank. [link] [comments] |
| Applying for the position of Technical Helpdesk Analyst at Atos PH, Newbie here Posted: 06 Apr 2022 01:18 AM PDT Hi everyone. Hingi lang sana akong tips for applying helpdesk analyst at Atos. I'm a newbie. Ano po kadalasan tinatanong sa mga interview. And tumatanggap po ba ng no experience dun? [link] [comments] |
| Devry or State University for experienced professional Posted: 06 Apr 2022 01:16 AM PDT I was hoping to see if I can get some insight from IT hiring personnel. I have about 15 solid years of IT experience. I have worked my way up. I have trade school CEI training for windows and also about 130 semester units from Cal CC most in different technologies windows, telecom, cyber, Programming, cisco, Linux and a most transfer courses to CSU/UC with a few courses needed to finish my AS degree. I had a cert that expired CCNA exp 2018. Pre-pandic for about 2 years I was making close to 120k in two different positions without a degree just based on experience. I took a break and started a business which my wife now manages. I've been interviewing and applying the need for a degree seems more necessary to get back on track(ols salary). I got a devry down the street. Should I try to stick it out and go to a CSU/UC or just hit up Devry to get a degree under my belt. Any advice would be greatly appreciated. [link] [comments] |
| Unsure if CCNP is worth it at this point in my IT career? Posted: 05 Apr 2022 06:54 PM PDT I have worked several job roles in my career. Sys admin, network engineer, technical operations engineer. I am now at a pivotal moment in my career where I am just broadening my IT knowledge to stay up to date on latest technologies. I am about to begin an MBA program because I am looking to transition out of the technical aspect and more into management and the business side of IT. I have invested a considerable amount of time specifically in networking. I have been on the fence of completing CCNP but with where my career is heading, I am starting to debate if it is even worth going that direction anymore. Ultimately the decision is mine to make but for others who are out there, do you see any value in continuing down the CCNP path with my end goal being more business oriented? I know it sounds like a no brainer but recently life events have changed course and priorities for me a bit and I just wish to utilize my energies where they will be put to best use. Thank you for your time. [link] [comments] |
| Anyone bought this ex AWS Engineers eBook? The Good Parts of AWS Posted: 06 Apr 2022 12:15 AM PDT I see it has 5 star rating and over 7000 copies of it are already sold. Daniel Vassallo and Josh Pshorr are the authors of the ebook. Together they have 15+ years of experience working with AWS. They even claim to have built some parts of AWS infrastructure.. [link] [comments] |
| Dug myself into a very niche position - I want out Posted: 05 Apr 2022 01:49 PM PDT Hi, looking for some guidance on what direction to take my career at this point - it's taken a few weird turns over the last 8 years due to shifting interests and life situations: Got an Associate's in network admin, got my CCNA shortly after, started with an entry level job on helpdesk, moved on to junior network admin, turned out I hated networking in the real world, then moved on to desktop support tech for a healthcare company. Found myself in a unique Clinical Applications Specialist role administering the company's lab and radiology systems. However, I am underpaid, my growth has stagnated (it's not a particularly technical job and my two colleagues who both come from non-tech backgrounds often talk about how it's not "real IT") and I have become severely disillusioned with the company as of late. I want to leave but I'm worried that most of the technical skills I've gained in this job aren't transferable and that I've dug myself into a pit of despair. I've had an interest in Python and Linux bash scripting stuff as a casual on-and-off hobby since I was really young and would consider myself slightly above beginner-level in both. If I were interested in pursuing a career in development (web apps excite me the most lately) should I just approach this as if I'm starting my career from scratch? Suck it up and reset to desktop/helpdesk again so at least I'm back on a conventional IT path? Or is there some way I can leverage my past IT experience to have an advantage over someone entering the programming field with zero technical background? Apologies if this is better off posted in /r/cscareerquestions. Figured I'd start here but happy to post there as well. [link] [comments] |
| Posted: 05 Apr 2022 01:54 PM PDT I have a decision to make - I can get a major in Cybersecurity and graduate in December 2024 or a major in Computing Infrastructure and Network Engineering Technology (INET) and graduate in May 2024. Here's my logic: - College costs money - A major in cybersecurity isn't a golden ticket to working in cybersecurity - Strong networking experience is required to be good in information security, so INET doesn't even create much of a disadvantage anyway - Graduating in SP24 instead of FA24 doesn't just mean less tuition paid, it means more money made - Finally, next week I am starting a position at my university as a network engineer aide - which of course translates pretty well to having a degree in network engineering technology. My end goal is cybersecurity, but like I said I already know that a major in cybersecurity doesn't mean I can just jump into it right after I graduate. From my reasoning above, it's pretty clear that graduating in May '24 as an INET major is significantly more advantageous than graduating in December '24 as a CSEC major - but I'm still new to IT, so I wanted to get some input and make sure I'm not missing any critical information. [link] [comments] |
| Leaving first help desk job after 6 months, how bad does this look on a resume? Posted: 05 Apr 2022 08:54 AM PDT I have been working at my first help desk job for about five months and plan on leaving after getting a network+ in the next month or so. The reason behind this is that I want to work remote, and want more technical responsibility. Originally when hired here I was asked questions about linux, network troubleshooting, and more. I was then dropped in to a non-technical role after my training and feel completely unchallenged by it. The company has let me take on tech responsibilities here and there (especially when they screw something up and our tiny tech support department can't handle the volume) but generally it is not engaging enough for me. All other departments can work remote but help desk can not due to some.. productivity issues that occurred w/ remote employees in the support dept. before I worked here. So we're banned from remote work while 80% of the company gets to basically work from home all the time. Recently something happened, and I can not make it to work, and have had to make it to work via a patchwork of rideshare, public transport, and friends. It costs lots of money. I think I could get the same or more money because I've finished my associate degree while employed here and will have a net+ when I start looking. Any advice? Anyone think this is good or bad? Why? Thanks ahead of time. [link] [comments] |
| Security IT vs. Cybersecurity IT- seeking advice and wisdom Posted: 05 Apr 2022 11:57 AM PDT I hope this makes sense, but I'm currently in the industrial security field and looking to become an ISSO (currently studying for Sec+). However, I've recently been offered the opportunity to start all over in regular IT (salary won't be impacted negatively), with the hopes of moving into more of a cybersecurity role. People who are in these jobs (ISSOs and anything resembling cybersecurity) what do you like about your job and why did you choose it? Any advice for someone at a crossroads? [link] [comments] |
| Glorified clean up crew for help desk?.............. Posted: 05 Apr 2022 07:05 PM PDT Some context. 33 yr old switching careers from serving to IT with no experience or education. In progress to attain the A+ from much hear say that should be the beginning into certifications. Probably going for CCNA due to its popularity. With no experience or knowledge in the field i got lucky and got hired by a local IT shop with just the owner and one main IT guy who lets say dont have the greatest relationship from witnessing the back and forth bickering and arguments. Currently its my 3rd week and the majority of my time has been organizing the shop thats full of clutter and small things the IT guy doesnt want to do to help make his job easier like setting up windows installation on a few pcs. Im currently in school while having this job for experience. But i havent used anything i learned yet and it seems like my role really in my job is clean up and organize old pcs and their cableing put back. Nothing technical yet My question is this normal for a first IT role? The postion was called help desk/junior network assistant on the ad. Im greatful someone was willing to give me a shot and im still fairly green but im not sure to how much i learn here will help step to another role. The pay is 17.50/hr so it hurts a little. Just need confirmation from the people out there if they had any experience with mom pop shops and if it helped with the resume or are they dead ends? [link] [comments] |
| Wipro vs JP Morgan - need help deciding which to choose Posted: 05 Apr 2022 11:32 AM PDT I got 2 offers: Wipro vs JP Morgan Jp Morgan TC -100k Wipro TC - `120k [link] [comments] |
| Anxious about starting my first IT role (Service Desk Analyst) Posted: 05 Apr 2022 09:47 AM PDT Hi all, I have been offered my first position in IT recently (Service Desk Analyst), I should be starting within the next 4-5 weeks and the closer it gets the more nervous I am getting about it. My background is mainly in retail and customer service but I've been desperate to get out of it for a long time and get into something I can progress with so applied for the above job after seeing the advert. I don't have any formal IT qualifications and I am basically self taught due to my own interest in computers but I am in no way an expert, I can find my way around most simple issues and for other things I am competent with using the internet to research problems and solutions (Google, Stack Overflow, Reddit etc.) but I'm starting to worry that I'm getting in over my head by taking a job in this field. Will I be expected to already know the causes and solutions of problems when a caller tells me what problems they're having? The job advert said they were looking for the sort of person who's family and friends call when they're having computer trouble, which is definitely me, they also stated formal qualifications or IT background would be advantageous but not essential as some training would be provided. I'm just scared I'm going to go in there and look like a total idiot and end up out of the job soon afterwards for making myself look more knowledgeable than I am. I mean in the interview they asked what steps I would take if I wasn't sure how to solve an issue and I responded that I would either ask for help or failing all else, Google it. I felt stupid for saying that and was sure I wouldn't be successful but they still hired me I suppose. I guess I'm wondering if anybody else here got into a career in IT this way or if they have done the same job and have any advice or reassurance to offer me? How much knowledge do you need to already have to go into this job position? Maybe it's just normal new job anxiety and self doubt but I dunno, it feels like a massive step / change at this stage of my life. Thank you. [link] [comments] |
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