The white isn't white enough Tech Support |
| Posted: 03 Oct 2021 04:46 AM PDT Not sure if it really counts as tech support but here goes... I'm a web and graphic designer, and I designed a flyer for one of my clients. I sent the design to her via email. It's really hard to match colours from the screen to print, especially since monitor colours don't match up to their local office printer. Plus screen colours are in RGB, so there are literally some colours that are unachievable in a physical print. Usually, for exact colour matching, we have to use Pantone swatches or when they send it for the actual print, they can sort it out and tweak with the actual technician. I received a call immediately, and she mentioned that she printed out the flyer on their company's office printer. I readied myself for the usual spiel about how monitor colours don't match the printout... etc. etc... Conversation goes like this: Client: 'Hey, I printed this out and the colours don't match what I see on the screen.' Me: 'Yeah, don't worry about that, every monitor is different and you can't calibrate it to match your office printer. I used the exact CMYK colours for your logo and fonts. Client: 'Well even so the colours look correct on screen but not when I print it out.' Me: 'I've used the exact CMYK colours, so you don't have to worry about it. Your professional printer will ensure that you get the right colour.' Client: 'Yes, but the whites aren't white enough.' I was quickly checked my file, did I leave a translucent layer on by accident? No, it was perfectly #FFFFFF. Told her that the white is as white as it can be. Client: 'Well, the white ink is not very white.' I was stunned. Office and home printers don't have... white ink. It's just the white paper. Any white areas are basically just paper that hasn't been printed on. I tried hard to explain this concept to her. That printers don't print the white. Regardless, she insists that they do. I tell her that it cannot be done on an office/home printer, it literally requires a separate offset printing plate that only large commercial printers use. And even then, seldom do people print white at all. She insists that her printer does print white, and that the design I sent her simply isn't white enough. I tell her maybe her paper stock isn't white? Maybe the paper itself is yellowish? Client: 'No, it's not my paper, it's that your white isn't white enough. Look, I've used some of my liquid white-out on the paper. It's very white. Your design is not printing the white colours properly.' I was flabbergasted. Couldn't laugh out loud. She literally used white-out on the print-out and complained that the correction fluid was whiter than the paper. Can't really remember what happened after, but she showed her boss and he seemed happy with the design. So everything went well I suppose. [link] [comments]  |
| Posted: 03 Oct 2021 02:00 PM PDT in this fine sub, we often hear about the need for documenting one's path to a resolution where one is not screwed over, because.. some dumbass that don't know shit said do it in a stupid way. i hold good documentation sacred. i had just spent a few months removing particles from space shuttle rcs spare parts. we were sending them down to white sands in heat sealed nylon bags. hundreds and hundreds of different small parts, most of them valve parts because shuttle valves be insanely complicated. mostly i was rinsing these parts in the clean room, trying not to whine too much about what a145 fahrenheit de-ionized water jet feels like on my tender fingers for 8 hours a day. i am new to this team, they let me touch space goodies, they are my heroes. we are providing the parts as well as complete reaction control engines. every shuttle had 44 of our engines aboard. i want so badly to help build a shuttle engine, but i am only allowed to gaze over Jaime's shoulder and drool like a one year old as he builds good ones. Jaime assembles 25 pound vernier and 900 pound mains, he won a silver snoopy award from nasa for his careful craftsmanship across a long time. my tears flowed down my cheeks when i saw him accept the award from an astronaut. so Jaime knew how to make the best ones. i got to read the process documentation he used. it was amazing, so fucking concise. i was staring at apollo, sweet good writing like this. i once got a 3 buck an hour raise for working on documentation, and i held what i was reading sacred. so, Jaime is pissed, showed me the latest rev. someone with little understanding was telling Jaime how to make good ones. that fuckwit may have never made a good one in his life. i could not believe how the original was corrupted, three times the wordage, one third the understanding. the fuck am i supposed to do? i ask Jaime, my hero. [link] [comments]  |
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