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Today I charged someone $450 to plug in their computer. Tech Support

Posted: 03 Jul 2021 10:35 PM PDT

phone rings

Me: "Hello this is anon-tech solutions, how can I help you?"

Them: "My computer won't turn on and I need to print something. Can you come out and take a look at it?"

Me: "I'd be more than happy to."

ask a bit more about computer problem, etc… customer is getting impatient

Them: "I really need this, can you come and take a look? I hate this phone stuff."

Me: "Sure, I can come out Monday an…"

Them: "I need it fixed today."

Me: "I can come out today but it's both the weekend and a holiday so I charge double my normal hourly rate plus driving time."

Them: "What's you're hourly rate?"

Me: "Normally $75 an hour, but if it's today it'll be $150 an hour, minimum one hour billed."

Them: "Thats fine"

Me: "Are you sure you don't want to try some trouble shooting over the phone? Sometimes it's a simple fix?"

Them: "No, I hate phone stuff."

Me: "ok, what's your address?"

Gives me address… it's an hour away

Me: "You do know I'm in Town, right about an hour away?"

Them: "I know"

Me: "And on weekends I charge for driving time so it's going to be at least $300 for me to come out?"

Them: "When can you be here?"

Me: "And when I get there it'll be a minimum of $150 for any work…"

Them: "Okay. Can you be here soon."

Me: "I can leave in about half an hour."

Them: "okay, see you soon."

get ready, drive out

get there, see PC is unplugged, plug it in

it works

Me: "Let me get you your invoice, it's one hour driving time each way plus one hour minimum billable time which at 2x normal rate comes to $450"

Them: shocked pikachu face

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