Yes. It is related. Tech Support |
| Posted: 01 May 2021 11:11 AM PDT A sales guy (SG) with an alphabet soup of Microsoft cert letters after his name in his signature line submits a ticket because his email has quit working. He can open Outlook, but can't send or receive anything. This was before cloud, so we asked him to bring the laptop in, since the Exchange server and account looked fine. While we had the laptop, first step is to start the process to update and patch, because we don't expect SGs will ever do that on their own and the update or reboot may fix the issue... Laptop: "Disk space is full." Checking the hard drive, it was 100 percent full. More like 101 percent full. If that drive wore pants. The seams would have split. The normal space hoggers were not at fault, as we attempted a manual disk cleanup. Checking the Installed Programs list, we find it is FULLY crammed with games. He must have downloaded an entire arcade of PC games. Sports games of every genre... Football games, Fishing games, Deer Hunter (?), the list of games was pretty impressive, as we all knew how much they cost. Us: We need to remove all of the unapproved applications (games) from your laptop because they have filled up the hard drive. SG: But I need all of those applications (games) for when I am sitting at the airport. Us: We will be removing them because they are not approved and they are filling up the hard drive, which is affecting all of your apps. SG: But I only need you to fix my email. I don't have a problem with my hard drive. Us: You do have an issue with the hard drive. It is so full that it is failing when it tries to save the draft of the email you are trying to write. SG: You're just making that up. I'm talking to the VP because you're just telling me that to cover up your incompetence. I have certificates from Microsoft and I know more about it than you do and I just need you to fix my email. VP: Delete the unapproved apps, then fix the email. Magically, email works fine after freeing up disk space. We successfully update everything he hadn't updated for months and hand it back to him. SG: You were just using the games as an excuse to put the blame on me because you couldn't figure out the issue with my email quick enough. You must have just found a patch or rebuilt my profile or something. I am going to talk with my Microsoft buddies to figure out what the issue really was. It can't possibly be related to the hard drive being full. Microsoft buddies: Your hard drive was full. So, yes, Mr. Certified Deer Hunter, it is related. And we have issues with you on soooooo many levels. [link] [comments]  |
| Posted: 01 May 2021 06:27 PM PDT I use to be a sys admin at a school district. Figured I'd share a legit story that happened to me. One afternoon I covered my buddies tickets and a teacher had put in a ticket for her smart board. There weren't many details on the ticket so I drove over to the school and met her in person and no joke the lady told me her smart board pens ran out of ink! Sorry ma'am! Let me run down to Office Depot and get you some more. The sensor under the pens which when the pen is picked up let's the board tell the computer which pen is activated had dust in the sensor. [link] [comments]  |
| Posted: 01 May 2021 11:47 AM PDT In addition to tech support and break fix requests my company also is willing to handle special requests. One day we get a ticket that we needed to data capture 25 Microsoft office retail key cards that would be shipped to our facility. We agreed to do the data capture for $10 a card which amounted to $250 for us to send them an Excel spreadsheet with the license keys within. We opened each package, scanned the license key into a spreadsheet and threw away the packaging. I can't understand even if they got a extremely good deal on the retail keys, paying $250 for a data capture probably offset the savings. This is a classic example of spending money to save money. [link] [comments]  |
| Random crashes - a friends computer Posted: 01 May 2021 08:18 AM PDT A fewyears ago a friend asked if I could have a look at his computer next time we visited. I'm okay with this - a lot of my friends are not exactly computer savvy and they know I work in IT. I haven't had anyone overdo it and want me to fix everything 'now' so it works well (one of my sisters and her family may be the subject of another post sometime). So, next time my wife and I are visiting (we're in the bay area, friend in Sacramento), I take a look. Computer is not exactly a fast one - all he does is internet, email etc (he's a console gamer). He mentions a mutual friend looked at it awhile ago and fixed an 'issue' - mutual friend is decent with IT and no idiot, not an IT person but trustworthy and knows when to stop and ask someone like me. So, I start the basics - nothing untoward A/V updated and scanning and fine, nothing weird installed - in all respects, a unremarkable thing. Then it just locks up - no indication, just complete lockup. Restart computer, everything fine - nothing in event logs to note (except the computer started without shutting down). Happens a few more times, no set timing or program issue - nothing. So I suspect something hardware and start to pull the computer out to take the case off. Only thing that I note is that the VGA is connected to the onboard video card, not the installed graphics card. I usually have a small toolkit in my car so it's not an issue of 'finding a screwdriver etc' (plus I usually have a multitool with me most of the time) Open the case - nothing bad, bit of dust but not that bad, even for someone who has a cat. Memory good, processor good, heatsink attached well, fans slightly dusty but not anywhere near to cause a overheat. I pull out the graphics card and place it aside and check for bent pins or anything on the motherboard. Nothing, not even a small hairline crack on a motherboard that was the problem I found on a computer years before (think 1998ish). I pick up the graphics card and realise what the problem is. There are 5 'exploded' capacitors on the graphics card. I put the computer back together and it now doesn't randomly crash anymore. My friend mentions that our mutual friend had looked at a graphics issue when they were visiting a few months before and moved the connection to the 'other' VGA connector. I agree - that would be a fix, but think he's missing telling me something - so I make a mental note to ask him next time we see him. Next time I see our mutual friend I talk to him about it - he had his usual "really, he didn't do what we told him to do). They didn't open the computer but told him to get the card replaced/looked at asap. Of course the card wasn't replaced and hence the random crashes - which weren't occurring at the time they were there. Now - for the record, our mutual friend is good, no blame on him. Our other friend does have a habit of forgetting 'get this fixed'. Luckily, no harm done and we had a laugh at our friends expense and I have a fun story. Picture of the card - https://i.imgur.com/mYsgJoE.jpeg [link] [comments]  |
| You are subscribed to email updates from Tales From Tech Support. To stop receiving these emails, you may unsubscribe now. | Email delivery powered by Google |
| Google, 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States | |
No comments:
Post a Comment