The ole ID-10t error Tech Support |
- The ole ID-10t error
- Unicorns do exist
- What does your wife think about your demo
- It’s nice to be proven correct every so often
| Posted: 03 May 2021 11:46 AM PDT I've worked in tech support for 20 years, but for the last 10 I've been teaching architecture and 3D modeling as well as running tech at a school. The thing you need to know about teachers is that generally they are unwilling to learn.... well anything. So I carpool with the general computing teacher, and the co-teacher is a bit older and is a self-professed "idiot" when it comes to computers - and they ain't lying. I mean, we're talking Mackeeper, Chromium, Yahoo Safesearch, the whole lot of annoying (and avoidable) computer things. One day they are complaining that her computer "doesn't work" any more and they need some help. I asked, did you restart recently? "yes this morning!" So I have her swing by my office. Google wouldn't load, drive, docs nothing. So I see chrome needs an update (as well as noticing all the aforementioned garbage). Took a look at the chrome version. 85. This person hadn't restarted chrome since like *August*, at the beginning of the school year. I updated it via the glaring red update button, restarted her computer, boom everything works fine. "OH THANK YOU SO MUCH! What was the problem?" "Oh nothing serious, you just had the ole ID-10t error, happens all the time. Let me know if you need any more help!" Believe people when they tell you about themselves. And never believe them when they tell you they've restarted. [link] [comments]  |
| Posted: 03 May 2021 04:58 PM PDT Y'all. I support a K12 SIS, so I have a lot of users with a lot of different needs. One of the big problems we have is that some folks who get a little knowledge fuck things up by using their partial knowledge to not ask when they get in over their heads. Today one of our lovely summer school chairs sent me an email: some kids registered for summer school didn't get charged the fee. She sent me an example too (yes! An example student!!). I looked at the super secret screen I wrote that helps fix basic problems. Nope it looks like the kid wasn't registered in the fee-assigning way. I conferred with our trainer...what do we think about giving Ashley access. Can we trust her? Note: This screen is fluid. I wrote it because I was sick of going into the DB to write SQL to do repeatable shit. But every year there has been a new scary that has pissed me off so I adjust the screen and I'm the only one who knows how to use it. (I know I know. One of these days things will be stable.) Trainer concurred: Ashley is good. She follows directions. She also stops when things don't go as planned. All I needed to hear. We hopped on a Google meet and showed her the steps. She presented and showed us she was good with our directions. We were very clear. This screen was an override. It works, but it's not guaranteed to work if you go off script. You cool? She was cool. 25 kids needed to be changed. She got through 24 and one fired an error. Instead of trying to fix that issue on her own, she stopped, emailed me, and asked if I could look at his record. DREAM BOAT. [link] [comments]  |
| What does your wife think about your demo Posted: 03 May 2021 04:09 PM PDT Our company built a big brother software that could basically tell you everything that your laptop did during the day, so you could see if licenses were actually used. The thought was that unused licensed apps could be uninstalled and the license moved to machines that could use it. Our sales guys thought it was really cool to demo our business network, as we would purposely mock up scenarios that made great demos. Product Management then added a new feature that let it track your internet usage by site, so you could gauge usage of licensed SaaS sites or intranet sites. Sales guy (SG) brings us his laptop and starts showing us how it won't connect to the projector he wants to use for a Product Sales kickoff demo he is doing for our company IN JUST A FEW MINUTES to show off the new feature. We fix that easily, and he takes a QUICK moment to run through the start of his demo to 'make sure it is really fixed'. SG: "So let me show you the new feature that shows you my workday", as he starts the projector and switches to the live app... obviously not understanding the app also tracks sites you access even after work hours or when not connected to the business network... App: Most used site: MATCH.COM and it presents a graph showing most usage is in the evening... The second most used site was also a dating site, although a bit more NSFW. Us: Uh, SG, you probably don't want to show YOUR usage. (And we make a note to check the blocked sites lists) SG, who is not actually looking at the actual content: "This is cool, though, as you can see where I was on the internet " ... and still doesn't look at the actual content as he packs up and heads to the conference room... for a company wide demo... to his co-workers... who know there is a MRS. SG.... The train wreck was spectacular. He found other employment soon after... not sure about his marital status after that, however... [link] [comments]  |
| It’s nice to be proven correct every so often Posted: 03 May 2021 12:13 PM PDT I work with a bunch of different different types of analysers and control panels. I have a customer with a simple-to-use panel that triggered a relay in the event of specific alarms. He'd asked if I could update the configuration on it to had some additional alarm events to trigger that relay. So I did that for him during a routine service visit. Unfortunately, due to the industries I generally work in, I learned to work on the equipment that I'm there to work on, and trained to work on. I'm here to work on that specific box on the wall and the specific equipment connected to it. I'm not going to touch anything outside of that. So sometimes I can feel like a bit of an asshole for refusing to work on other equipment on a site. I might any questions or point the customers in what I think is the right direction but making sure to completely cover my ass the whole time. So I have the customer's control panel reconfigured and confirmed that it's doing what it's supposed to be doing when the various alarms happen, and aren't happening. All looks good. A week or so later I get an email from the customer saying that my control panel isn't working properly. I happened to have a scheduled visit for routine work the following week and asked the chanter if it'd be OK if I looked into it then. They were fine with that. Routine service visit goes fine and I do my testing on the control panel. It's doing what it's supposed to do. I note this in my report. A few weeks later the customer asked me to come back to site to review an installation by another company, and while there if I could look at that other control panel because it "still isn't working right". No problem. My review of the installation goes as expected and I test the control panel again. It's working fine. I note this in my report. The customer is getting a little frustrated because I'm telling him that my panel is working fine, but another contractor is insisting that he isn't seeing the "signal" (a switch closing) from my panel, and that there must be a problem with my panel. Another site visit is arranged where the other contractor and I will be on site together to sort it out. We meet, he seems alright, but overly cockly that the problem is on my end if things, so I suggest we start there. We go to my panel and I ask him what he expecting to see. "An open contact in normal conditions, a closed contact in alarm conditions". Perfect. I show the other contractor the relay, take out my multimeter and test the relay with the system in normal condition, as expected the contact is open. I simulate the alarm conditions, we can here the relay click, the LED on it has turned on, showing that it has been energised and I test it with my multimeter. It's now a closed contact. But we don't hear the audible alarm that is supposed to be triggered on his end. I ask him if he'd just to test the relay with his gear. He doesn't. So we start going through the rest of the circuit by this stage I know I'm good,nice known if for weeks but I want to see where the issue was. The other contractor checks an IO panel that's part of his setup, where it's supposed to see the closed contact from my panel. We simulate an alarm again, my panel triggers the relays, his IO doesn't see it. He tests the wires coming into his IO panel with his equipment and confirms it's a closed contact, and then notices the problem his IO panel is wired incorrectly. He looks just a little sheepish. I smile. He does to his work vehicle, gets the things he needs (it was a 90 second fix), and I trigger the relay in my panel again. His IO sees that, his main panel the IO is connected to sees it and the audible alarm sounds, and all is right in the world again. I made sure to note all that in my report too! That was the start of my day, which happened to be a Friday and the rest of the day went well. Nice way to start the weekend. [link] [comments]  |
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