Can't you make Google do this? Tech Support |
- Can't you make Google do this?
- The Computers-and-Google Consipiracy
- Passcode skeleton key.
- "You forgot to install the printer"
- User didn’t want me to read error message!
- Email from Boss: Email is down
- Welcome to Bob's iPhone
| Can't you make Google do this? Posted: 01 Oct 2020 11:54 PM PDT So, I'm the Web developer for a marketing agency. For the past 3-4 months our SEO guru and I have had the following conversation with our Account Specialists repeatedly: AS: "Hey, you said you published that page an hour ago, but I'm not seeing any search results for it yet." Us: "Yeah...you won't. It's published and the site map is updated but you'll need to wait for Google to re-scan the site. That can take anywhere from a few days to a few weeks if you're really unlucky, and then it may not rank right away." AS: "That's unacceptable. Can you not make Google scan the site faster?" US: "Well we can request Google to re-index the site, but it really doesn't seem to help much. They will index it when they index it. It still probably won't rank that quick." Hours later..... AS: "Hey I hit that button in the search console to request a re-index and the page is still not showing." US: "Like we said. It will take Google a few days, possibly longer." AS: "The client needs this page to show in search results. I insist you call Google and make them add it." US: "Yeah....we'll get right on that." Evidently they read a misinformed blog article on this and took it for fact, so our solution was to turn it around on them. US: "Hey, Google really needs to speak to the people in charge of these clients. They won't even talk to us, so unfortunately you need to call them." AS: "That's wonderful. I'll call them right now." Haven't heard another peep out of them. TLDR; Account Specialists think we can control Google [link] [comments]  |
| The Computers-and-Google Consipiracy Posted: 01 Oct 2020 03:31 PM PDT I installed Lastpass and set up user accounts for every PC in the company, and even set up the majority of their passwords, then trained each user on how to use it. I still get at least one call for password issues per week. This particular one has happened at least five times now, different websites, same user: "Something is wrong with my computer it won't let me in". "Did you check to make sure your password was entered correctly and the caps was off?" "No, I already know I entered it correctly" "Ok, try again". "Still not working" (boot up my computer, look up master password file that I keep for situations like this) "Did you try XYZ?" "No, that's not my password". "Well that's what I set it as. Did you change it?" "No." "Ok, *sigh*, let me remote in really quick" (remoted in, puts in password, opens fine) "Well, there it is". "Yes, but the computer won't let me into Google". *silent pause, crickets chirping* "What were you trying to get into?" (Names off website we've been using for years) "Okay, well that's not the same as your computer login. Have you looked on LastPass to see what password you had set?" "No, I don't really know what that is so I never use it". *heavier sigh, does another LastPass training, discovers they either knew password all along and forgot to take off Capslock or was trying to use PC login, or had forgotten password altogether and just needed to click on the LastPass icon for it to enter automatically.*. Come to find out, they were actually rebooting the PC every time they didn't put the correct password in, thinking the PC was conspiring with Google to not let them on to the websites they wanted. By rebooting, they thought it would trick the PC into letting them onto the website. This repeats with various different websites, and each time the Operations Manager will casually mention later how I need to "fix the issue with the computers and Google so it lets people into the websites they need to get on". You can't make this stuff up. [link] [comments]  |
| Posted: 02 Oct 2020 12:24 AM PDT I used to work for a call center that was trained in helping people resolve technical issues with their devices. I am only trained for a specific type of device species that I like to call The Forbidden Fruit. One day, a guy and his son call in because his son forgot the passcode to unlock his phone. I hated these calls because if you can't remember it, or it isn't working, the only way for us to help resolve it is to completely erase the device; The father started out very nice, not overly tech savy but not a complete peanut brain thankfully. We got through the initial greeting and then got down to the root of the problem. Dad: He's forgotten the password for his phone, how do we go about getting around that so he can get into his phone? Me, already feeling the pain of having to tell him the bad news: I'm so sorry, but if the passcode is forgotten the only way to remove it is to restore the device via computer; And I am absolutely able to walk you through that if you need. Dad: Don't you guys have a special 'unlock all' that can get around this? Me: No, unfortunately we don't, I'm so sorry about that. Dad: That's stupid, you should have one of those because people forget their passwords all the time; You should be able to prepare for that and help us get into our phones. Me: It would be a really great idea in theory, but they don't have one just to make sure there's no risk to your privacy. They want to protect that for you. (This is the answer given to us in training.) Dad: I understand that, but you don't have to give it out to the world, you can just get in my phone and unlock. Just access it remotely or whatever. Me: That in itself poses a threat to security and privacy. If we gave it out to everyone then there wouldn't.....be a point to the passcode (I hated saying it like this but I'm terrible as explaining things in a kind way.) Dad: You don't have to tell people, just access my *expletive* phone and put it in yourself. Me: We actually can't take control of a device at any time. If the device is unlocked we can share the screen but we can't take over. Again I'm really sorry about this, but the only way to get around it is erasing the phone. Dad: Your company are *expletive* idiots! They can't actually expect people to remember their passwords! We shouldn't have to lose everything on our phones just because we forgot the password! Me: I completely understand your frustration, I've done it to myself before and it's not a good time when it happens, but 'forbidden fruit' wants to protect privacy over everything else. If a person chooses to use a passcode to protect their data, they're saying they only want the people that know that code to get that information. Dad: Well *expletive* you (click) [link] [comments]  |
| "You forgot to install the printer" Posted: 01 Oct 2020 04:59 AM PDT Client calls: "You forgot to install the printer on our new PC, I can't print!" Me, knowing there are 3 computers in their office: "Have you tried printing from one of the other computers?" Client: "No." Me: "Could you try that, so we can find out if it just your PC or a general issue with the printer?" Client: "Yes, I'll tell my colleague to try and print something, let me just turn the printer on for him." Me: ... Me in utter disbelief to myself: You cannot be serious. Client: "Oh that did it, thanks alot." She didn't even seem realize what she had done. I'm certain she thought I fixed it. [link] [comments]  |
| User didn’t want me to read error message! Posted: 01 Oct 2020 11:13 AM PDT Ok so this was a while ago, I was in tech support and got a case where a user had an issue when he logged in, the case said something like "User can't find any of his files on the computer." I immediately called him and asked for some more info, he said that there was a some kind of message popping up when he tried to log in but it dissapeared too quickly so he didn't know what it said. I went to his office, tried to log in with my account and had no problems. Asked him to log in with his and saw a message pop up. But as soon as the message came he immediately took the mouse from me and clicked the X before I could even blink. I asked him why and said I now have to log out again and see if it comes up again. He was very confused to why I had to do this. So I logged out, asked him to log in again, same thing happened AGAIN! I had to do it again and this time I stopped him, turned out he had been logged in with a temporary profile and needed a restart the computer to fix the problem, the message said it all. Restarted the computer and everything was fine after that. Same guy was very very stubborn that he did NOT need Microsoft office installed on his computer and then a couple of weeks later he called tech support that Word was missing from his computer. Told him that we never installed it since he was very stubborn about not having any use for Microsoft Office and it was just in his way... [link] [comments]  |
| Email from Boss: Email is down Posted: 01 Oct 2020 07:54 PM PDT Probably unnecessary background: We're a small tech-oriented company. For various reasons we host everything we can on-prem1 -- including the star of this show, an Exchange server. I have discovered I F'ing hate Barracuda and with our subscription to that having expired decided to try an alternate spam solution that rolled into production today, so I've been watching things a bit more closely than normal -- about 20 minutes ago I noticed there were issues2. Do some investigation (root and subsequent issue very clear, cause not at all clear), try some quick things that don't work, wind up bouncing the box, and all is well post reboot. First email I get
Of course, I called bossman (ownerman) to point out that he sent an email about email not working and suggested being nearly 11pm local time he should go home. Or, rather, leave the home office and go to bed. And I'm trying to decide if I take that advice or go head long into a log search for the initial cause or let that wait till morning. I'm leaning toward morning. 1. Where "on-prem", as of a couple months, ago means one of the geo-diverse colo facilities we rent space in. But still they're boxes we control[ish] physical access to, logical access to, maintenance of, can look at bits on spinning disks under microscopes should the need arise, etc. 2. Outlook was refusing to connect, OWA was dead, and the Exchange Transport Agent service stopped and would not stay started. Joy. [link] [comments]  |
| Posted: 01 Oct 2020 07:16 AM PDT Somehow I got to be the go to guy for the sales reps in the company even though I was a programmer/business analyst. I had been there a long time and worked with many of these guys before. I got a call one day from Bob. He was very apologetic saying "I know this isn't your job but the corporate help desk told me to go to cell provider and cell provider says there is no problem." He said his iPhone's hotspot was great but had a tendency to not work well in certain places. At least he was observant enough to say "works great in rest areas and hotels but can be flakey in restaurants and airports". researched and found that the name of the network was the name on the iPhone. Called him back and he told me it was "Bob's iPhone". I had him add some characters and numbers to it to make it unique. My best guess was that other non creative Bobs had their iPhone hotspot on and he would catch occasional conflicts when in a crowded area. I called him back a couple of months later and he said problem solved. I still use that story for the "think outside the box" question they always include in job interviews. [link] [comments]  |
| You are subscribed to email updates from Tales From Tech Support. To stop receiving these emails, you may unsubscribe now. | Email delivery powered by Google |
| Google, 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States | |
No comments:
Post a Comment