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    Thursday, September 3, 2020

    IT Career System analyst or Cyber Security Analyst and how can i get there?

    IT Career System analyst or Cyber Security Analyst and how can i get there?


    System analyst or Cyber Security Analyst and how can i get there?

    Posted: 03 Sep 2020 05:19 AM PDT

    Short background, I'm very familiar with IT as I work with SA's and Devs on the regular in whats titled a Sr. Business Analyst role but I'm really doing more hybrid work and focusing on an individual system. Because it's so niche I want to move on to something more technical that would have better career security and I'm settled on trying to either get into System Analyst or Business System Analyst work or Cyber Security Analyst but I have no clue where to get started on courses.

    I thought i was really close to getting an SA job as the feedback says i was just barely edged out by someone who's already an SA but every company since has instant rejected, so I want to work on beefing up my skills. Thanks in advance.

    submitted by /u/Heero1988
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    Starting my first Help Desk job

    Posted: 03 Sep 2020 10:16 AM PDT

    Hey all,

    I am starting my first IT Help Desk job with a very generous pay for having no experience in IT and I am actually a little excited for it even though everyone on reddit seems to hate it. Obviously I don't want to stay in it forever, but I am not quite sure what direction I want to go.

    Background:
    Sales/customer service 10+ years
    Electrician 2+ years
    Air National Guard 1 year
    SEC+
    Business degree that means nothing
    No IT experience

    I have a strong background in sales and customer service and I am very good with customer satisfaction. My technical skills need quite a bit of work, but usually technical skills take a lot longer for me to pick up on, but that does not deter me from learning as much as possible.

    I am planning on using this job to gain as much knowledge as I can, but I know there is a ceiling. My company reimburses up to 2 certifications a year as well. I am not particularly fond of the development side, but I could see myself being a sys admin and eventually moving into a sales/consulting role for a company.

    What certifications do you recommend I get and what positions do you suggest I focus on? Given the above info. Open to all suggestions. Thanks!

    TLDR; I'm very new to IT world, good with people, and problem solving. Not too interested in DevOps side. What direction do you think is best for me?

    submitted by /u/evcham
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    Is IT really as debilitating and "bad" as people here and veterans of the industry make it out to be?

    Posted: 03 Sep 2020 07:58 AM PDT

    I'm being serious. I can't remember the last time I met someone who was in IT for a long time that didn't hate what they do. They could be a Network Architect working for a Fortune 500 company and living a comfortable life, but they are absolutely miserable when it comes to their job. Is this really where my future is going to lead me, even if I have a genuine interest in certain subjects?

    submitted by /u/see_thru_u
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    UPDATE: So not a question but an update to my post a few days ago

    Posted: 03 Sep 2020 11:57 AM PDT

    I GOT THE JOB, I officially left the retail hell I've been in since 2017 and now have a job in the field I'm going to school for. It's only help desk with some other branching off tasks but I couldn't be happier it's only part time but I don't care I have 8 months left of school and I have my foot in the door and am getting experience thank you to everyone who commented on my first post my three calls went great and I got the confirmation a few minutes ago. Link to original: https://www.reddit.com/r/ITCareerQuestions/comments/ijoiw3/have_my_first_it_job_interview_in_the_morning/?utm_source=share&utm_medium=ios_app&utm_name=iossmf

    submitted by /u/deathstrukk
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    Coding Boot Camps - Are they worth it?

    Posted: 03 Sep 2020 08:00 AM PDT

    The University of Arizona & Trilogy offer a Coding Boot Camp Full Stack Web Developer Program that appears to be very comprehensive.

    Do these boot camp programs provide enough education to make a start in the tech industry without having a degree from a university?

    Do employers look at these programs favorably or no?

    Any former students of these boot camp style programs have feedback?

    Thanks!

    submitted by /u/TheoryPossible
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    How is job stability for middle-aged people in IT?

    Posted: 03 Sep 2020 08:11 AM PDT

    If ppl don't make it into management in 40s and 50s, how is job stability?

    submitted by /u/anon6466
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    Can MIS majors do their own thing?

    Posted: 03 Sep 2020 10:58 AM PDT

    Management Information systems major here wondering if my major lets me purse entrepreneurial adventures by contracting with companies or giving them services?

    submitted by /u/basheerbgw
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    What position should I look for?

    Posted: 03 Sep 2020 10:30 AM PDT

    I'm currently in the middle of an AAS for programming at my local CC. I'm wondering which positions in IT I should look for to get started with my career. I have never worked in IT before but would love to get some experience before I graduate. Would help desk pretty much be my only option now?

    submitted by /u/AvaJyna
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    Should I do a hackathon if I've already been accepted for a help desk position at my college? (+ a comptia a+ question.)

    Posted: 03 Sep 2020 09:57 AM PDT

    I recently have been accepted for a service desk student assistant position at my college. Before I got accepted i was planning on doing a hackathon to add to my resume. Now that I know I'm going to be working and will be gaining experience part time, I don't feel the need to do the hackathon anymore. My major is I.T. and I know for sure I'm not interested in being a software developer. I'm interested in trying cloud, network, devops, and automation. Is the hackathon worth it at this point? Also is the comptia a+ worth it? I plan on taking the last test tomorrow. I plan on working in this student assistant position for at least 6 - 12 months. By the time I graduate I want to advance in whatever interests me the most in the list of areas I mentioned. Thanks for the input.

    submitted by /u/jcole154
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    I think I've checked out

    Posted: 03 Sep 2020 09:01 AM PDT

    I appreciate all the advice I've received in the last few posts I've made. My original goal was security driven IT, but now that I'm bouncing on to my 4th Help Desk job within a year I'm realizing this is my plateau. The first job was a decent MSP, but I chased another job for slightly better pay and didn't make the cut. Got canned from that gig after about a month. The 3rd gig was a contract role where communication was abysmal. Long story short I was activated for the millionth this year in the Guard. Despite providing a heads up to the company, they didn't relay the info to the contracting agency and a huge mess came about.

    I'm not holding my breath, but there's the potential to land yet another Help Desk gig starting at a lower pay rate than any of the other jobs I had previously. I keep walking backwards, and even with my graduation with a BAS in IT approaching this winter I just don't see the point. I guess this is my massive expectation vs reality moment. IT is far from what I thought it would be, I just wish I didn't waste 4 years figuring that out.

    submitted by /u/rocketsprocket21
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    Master/Course in Cybersecurity

    Posted: 03 Sep 2020 03:59 AM PDT

    Hi there! I am looking to get officially into Cybersecurity and I'm digging about masters or courses that are all online.

    I would like more a master than a course so I can follow some classes and keep a regime...

    Any recommendation? Universities?

    Thank you!!!

    submitted by /u/PaneRacoon
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    Next step in Networking career? "Graduating" from Junior/Mid level

    Posted: 03 Sep 2020 12:21 PM PDT

    I've been in the IT field for 4 years now, completely focused on networking. At this point I have been branching out to automation via Python which I've enjoyed. As the only "python" guy on my 12-man network team, I get to take on tasks such as building pre-migration testing scripts and automating repetitive work flows. This gets me out of the more mundane day-to-day work :)

    Seeing as I will likely have a ~20-25 year career in Networking, I'm not sure what my next step should be. I'm torn on going for the CCIE or continuing to branch into automation/DevOps with AWS certs, etc.

    CCIE seems very valuable long term (over a 10+ year view), while short term, continuing down the automation path seems more in demand for my current skill set, which has a lot of room for growth too.

    I know my weaknesses in R&S at this point are definitely BGP and the IGPs as I do not really work with them day-to-day in my job. Not to mention things like multicasting, DMVPN, MPLS, VxLAN, and the list goes on...

    I have a fairly good handle on switching as I do it a lot day-to-day. Our routing stays fairly static and doesn't get touched much, and it's been a few years since I've earned the CCNP. So going for the CCIE would involve re-certifying with the NP level certs first, and then in ~ 1.5 years sitting for the lab.

    Timeline of my career thus far:

    • Aug 2016 - Decided to get into IT and completed A+
    • Sept - Dec 2016 - worked as a data center technician, quit very quickly and studied for CCNA full time
    • April 2017 - passed CCNA
    • May 2017 - started network technician job doing lots of cabling and some layer2 config in a data center setting. Got exposure to NXOS.
    • Feb 2018 - passed CCNP. Had several free hours every day on the network technician job, so I was able to do tons of studying and earned the CCNP less than a year after CCNA.
    • May 2018 - started first real network engineer job
    • May 2018 - June 2019 Lots of tickets (think "slowness" complaints, firewall blocks, etc) and day to day work. Learning about our environment. Learning F5 and Checkpoint firewalls. Some minor R&S projects like remote office upgrades to 9300 and 4331.
    • June 2019 - Company adopted Infoblox. I passed an Infoblox cert, and migrated DHCP and DNS off Windows to Infoblox. I learned a ton about DNS during this period.
    • June 2019 - Cisco CCDA passed at Cisco Live. Fell in love with Python, and opened my eyes to how much R&S I still don't know. And how many CCIEs there are out there.
    • End of 2019 - started learning Python
    • Beginning of 2020 - Starting implementing Python in my work, creating scripts for repetitive work or pre-migration testing. Graduated from tickets to working more on projects day-to-day and mentoring the new guy taking over the oversight of our ticket queue.
    • May 2020 - Company acquired palo alto firewalls
    • Aug 2020 - Passed PCNSE from 3 months of self-study only. Assisted with firewall migrations in our data centers.
    • Aug 2020 - Started studying DevNet Asc seriously, along with reading Steven's TCP/IP Protocols and going deeper into Wireshark/TCP Analysis
    • End of 2020 - planning to complete the DevNet Asc by the end of the year.

    Future:

    • Once I have passed DevNetAsc, go back to routing and switching and work towards CCIE over 1.5 years or so

    OR

    • Continue down DevOps path, learning AWS or Azure, becoming more specialized in Python or another language... take on large scale automating at my work....

    I like my current role, as I'm not asked to meet unreasonable expectations, and my scripting skills are appreciated by my team. We have tons of gear available to us (recently adopted ACI, have DNA center, just implemented dot1x with ISE, etc), so there's a lot to continue learning here.

    The only downside is that the network team manages so much, that I'm starting to become a jack of all trades. I understand how to help developers with their issues utilizing our web proxy or SSL issues. I know how to setup VIPs in the F5 and troubleshoot issues there. I understand DNS pretty decently and DHCP. I work with Firewalls quite a bit implementing new rules and troubleshooting issues. Really about 80& of my day to day job has very little to do with the routing and switching foundation I built up that got me here in the first place.

    Although on the plus side, I get to work from home now and likely for the foreseeable future, which at this point, I just can't go back to working in a cubicle :). I am only earning 70k/yr in a major city which seems fairly low for my skillset, but I can definitely see myself sticking around another couple years earning the CCIE or going further into automation, and setting myself up nicely for a lot of control over the rest of my career.

    submitted by /u/Newdeagle
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    Seeking Career Advise / Currently Tier 1 tech support rep at a Telecommunication company in Canada.

    Posted: 03 Sep 2020 12:18 PM PDT

    Hello all,

    First-time poster, long time lurker. Thank you for taking the time to read my post.

    I'm currently working full time at a telecommunications company here in Canada as a Tier 1 tech support rep. This particular company has services on home phone lines, internet, and cable. The company has trained me in all three aspects of the services they offer.

    The company as a whole is great, my supervisors, my coworkers, my support team (Tier 2). There are some sour apples but that's like that with any company.

    The job role is essentially a call-center gig, which in my department empathizes on technical support for customers. My day mainly consists of dealing with customers who aren't very IT knowledgable in self-installing the company provided equipment or even troubleshooting the company provided equipment. I don't mind, I usually take it as an opportunity to educate the customer on what the X product/service is. Additionally, I take it as an opportunity to understand how customers interact with the products/services as a whole.

    e.g. some elderly customers don't really understand that the wifi/ internet doesn't follow them around to the store/coffee shops/relatives' homes etc. And it's mostly for in-home use.

    However, I've been having some second thoughts lately and I've been wondering whether or not this is technically an IT support role or whether or not if this particular line of work is beneficial to my long term career.

    I do enjoy the troubleshooting aspects of the job however dealing with the constant barrage of cx complaints and inquires have sorta got me out of loop. The troubleshooting aspects/problem solving isn't really the issue for me. That's the fun part.

    It's like a puzzle that I want to piece together and come to a few possible issues. The biggest challenge for me is the constant need to build rapport, show a working amount of empathy to the customer and their issues, and the ability to gain the trust of the customer so that we can begin troubleshooting or handling the inquiry that they have.

    I'm currently taking my A+ cert which will follow up with both Network+ and Security+. But beyond that, I'm not sure what I want to be when I grow up. I know the trend right now is getting into cloud computing. This looks cool but I know for a fact I don't have the skillset for that kind of industry just yet.

    I do enjoy working with people (whether it be customers or coworkers) and I do enjoy problem-solving, I just don't know what the next objective is. I'm very goal orientated and I like to map out what the potential pathway could be so I don't end up aimless.

    I suppose the purpose of this post is:

    1. Am I going in the right direction?
      1. If so, what can I do beyond the CompTIA certs to make myself more viable to potential employers?
      2. If not, what kind of jobs/career opportunities should I be looking for?
    2. What can I do to find out whether or not the job I'm currently in is viable for a more technical focused company?
    3. Will the skillset I'm obtaining right now (whether hard/soft) be transferable to other IT companies?
    submitted by /u/ElectricalJicama
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    BABOK guide for people interested in BA roles

    Posted: 03 Sep 2020 12:14 PM PDT

    Please find this BABOK book for your learning or getting familiarised if you are trying to break into the industry. I was told this is bible for learning business analysis.

    https://drive.google.com/file/d/16-5tMVgzP9PSLq3I-5irB-XGzHx5tYDL/view?usp=sharing

    submitted by /u/electrifyingdhi
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    Should I really invest?

    Posted: 03 Sep 2020 11:42 AM PDT

    I'll start off with a background of myself: I'm 25 and currently unemployed. The only experience I've got in IT (professionally) is at a call centre, both first and second line at an ISP.

    I really want to get into InfoSec and I've been looking at all different types of courses. I don't have a lot of money currently so I will need to look at finance (yikes, I know).

    I have been looking at this course and I pretty much need to make a decision tomorrow whether this is really something I should invest in. The total price is £4095 and I'll be getting the following certs:

    • CompTIA A+ Technician
    • CompTIA Network+
    • CompTIA Security+
    • CompTIA PenTest+
    • Certified Ethical Hacker

    With finance, it comes to around £13k, but while studying (up to Mar 2022) I will only pay £5 a month.

    Is this really something worth investing in at this point, or am I being too eager?

    submitted by /u/nath_
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    Trying to transition to IT from financial accounting, passed over 4x in the last year

    Posted: 03 Sep 2020 11:33 AM PDT

    So, I've been in financial accounting/operations for over 12 years. Was making great money before the crash in 2008, then half salary afterward. I'm almost at the salary level I was in 2008 now. Undergraduate degree in math. No raise in 2 years, at the top of the range for my position.

    I've been working toward a masters degree in CIS knowing that spots were going to open up at my company. Earlier this year I wrote the SQL to map our relational database to Tableau because I know the accounting software and how to code (someone else made the dashboard with the colors and pretty charts) as a side project with the analytics and data team. They've since promoted one person from OPS to wealth IT who stayed in it 3 months before switching to trading. Now hired 3 more from outside.

    Today the new "team" of folks asked me about the logic, I scrolled through the email, the new kid who makes more than me spent hours on the phone with the software company trying to understand what a simple accounting tran code was. They keep reaching out to me for data entry pieces of the puzzle then run up the ladder and leave me in the dust with no recognition. I'm about to ask them to stop including me on the project instead of watching someone else fumble and bumble around with my code. It's seriously causing me anxiety attacks and health issues from them rubbing the stuff in my face with no hope of ever being accepted, I was on mute in a meeting they thought I hung up and they were outright laughing at me, there is no hope.

    The jealousy is unbearable, I'm supposed to network with people who haven't been here a year and impress them how? I need to hold on 3 more years for tuition reimbursement for the job they will never ever let me do, then I can have my degree and try for an entry level systems analyst in my late 40's.

    I'm not looking to make 6 figures. Just the same pay as what I do now, only with more interesting work. I don't know how many other STEM people ended up at the bottom of the world of administration like me. but if you don't make management in 2 years, you are doomed to be a churn and burn data entry clerk working under people who can't comprehend if you automate the tasks they give you.

    Should I reach out and tell me to leave me alone? Just ignore their questions? It upsets me so much, I don't know what else to do then bow out.

    submitted by /u/alf11235
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    Seeking advice Google IT certification

    Posted: 03 Sep 2020 07:36 AM PDT

    Anyone has taken this course found it helpful in landing an entry level job?

    submitted by /u/jbach1124
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    Seek some help...

    Posted: 03 Sep 2020 11:18 AM PDT

    I'm 27. I've been doing same jobs for the last 4 years. That being retail, fast food, anything lame you name it I've done it. Since I was about a teenager I've been into computers and trying to find ways to get myself into IT. Even am content with the low end of help desk, problem is I've noticed this trend of getting the A+ and it being the "basic" certification to get. I'm not saying I am against it, but I took my core 2 exam yesterday and failed it, just am a little discouraged as all on taking it again.

    I guess what I'm trying to ask, is there any place willing to hire help desk without this certification? Before you say. "I don't know, look at google.com and see some aids." I've been doing that, and it just seems to me like every company wants this basic certification. What can I do to better prepare myself for this exam? On the slight chance I decide to drop it and give up on it, how do I go about getting into help desk without this certification? I have this road map in my mind on where I want to be in terms of the IT field but can't even get the most simplest basic certifications... Really makes me think if it's worth my time trying.

    submitted by /u/vNx_11
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    Free month-long Linux sysadmin intro course

    Posted: 02 Sep 2020 02:02 PM PDT

    Might be of interest to some here, who're contemplating moving in that direction. The free September course kicks off on this coming Monday. While there's already 1,000 new signups, there's no limit:

    https://www.linuxupskillchallenge.org

    https://www.reddit.com/r/linuxupskillchallenge/comments/hzuqjt/how_this_works/

    - Steve

    submitted by /u/snori74
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    What's your current job and how do you like it?

    Posted: 03 Sep 2020 01:10 AM PDT

    I'm currently a senior IT major going for my bachelors. I recently started studying for the CompTIA A+ exam as well so I could put it with my degree. My degree coursework also has a lot of CS crossover so I've done a good bit of programming as well.

    But I was wondering, what kind of jobs do you have in IT currently and what do you do? I'm looking to gain more knowledge to see if I can get a better understanding of what type of position I may want to go for.

    submitted by /u/SuperDuper1530
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    How hard is it to get into cyber security? How hard is it to get jobs in the government?

    Posted: 03 Sep 2020 09:43 AM PDT

    I've had an interest in computing for a while and actually changed my major from Divinity to IT while in college. This is where my interest in computing started to take off. I loved my networking classes I took and took two summer classes, one in security and one in forensics. They were more overviews of those subjects and didn't go too in-depth in terms of programming or scripting. I'm currently working help desk and studying for my CCNA. But I'm not exactly sure what I want to do specifically in security, mostly because the field is so large and diverse. But that's not why I'm asking this.

    I'm curious as to how difficult it actually is to get into the field. What certs or skills should I be focusing on? Does government work/contracting usually pay well and have good benefits? I'm curious.

    submitted by /u/see_thru_u
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    Career change to IT at age 38?

    Posted: 03 Sep 2020 09:31 AM PDT

    Was laid off from my last job a few months ago due to COVID. I found out that my state is offering a no-cost IT training program to eligible unemployed workers and I was considering signing up. The training lasts a few months and allows you to get A+ certified and VMware certified.

    Will this training and these certifications be enough for me to get my foot in the door at an entry level IT job? What type of positions in particular would this training prepare/qualify me for?

    Also, I am almost 40 years old. Will employers find it odd that someone my age is applying for an entry level position? Is age discrimination a thing in the tech industry?

    Any advice appreciated. Thanks!

    submitted by /u/Pinelands_rambler
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    What certifications/licenses will boost my IT career?

    Posted: 03 Sep 2020 09:10 AM PDT

    I am new to IT, and currently in a helpdesk position.

    What are some certifications/licenses that will boost my career and knowledge?

    I've heard mixed things about Microsoft Technology Associate (MTA).

    What are some you recommend?

    submitted by /u/Bhylee
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    Internships or no exprience Comptia A+ jobs

    Posted: 03 Sep 2020 09:10 AM PDT

    i have just taken my comptia A+ exam and am looking an Internship or job that doesnt require previous work experience in that field. even info on a recruitment organization would truly help. thanks guys

    submitted by /u/Skygreene1
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