Be nice to IT. We will be nice back. Tech Support |
- Be nice to IT. We will be nice back.
- "my computer doesn't work" " I HURT!!"
- The time I got paid $250 to drive 30 minutes and move a patch cable.
| Be nice to IT. We will be nice back. Posted: 02 Aug 2020 10:22 PM PDT I'm gonna keep this short, but I work as a volunteer (I'm under 18) for my school's IT department during study halls and other down times during the day, mostly fixing basic issues, but occasionally there's that one guy. Me: me Guy: guy Intuitive I know Guy: walks in, opens laptop and there is a massive hole to the left of the trackpad. Me: assuming he wants it fixed, I ask how it happened (to tell if it'd be covered under our accidental damage insurance) Guy: (visibly nervous) oh, I uh dropped it. Me: I try to contain my laughter, albeit difficult, I don't even smile at it. I can clearly tell that this is not drop damage, and it looks like he punched it. I ask him for his ID to check if he bought the insurance, and he did. I issue him a loaner, and let him know that it'll be 1-2 days before he gets his fixed and returned. I didn't have many laptops in queue to be fixed at the time, so I got to his before that period ended. I put a new keyboard on (the keyboard on these is fixed to the plastics around it, thankfully the trackpad isn't connected or these would be much more expensive fixes) and put his in the done pile, and since the day was almost over I figured I'd return it the next day. Next day I come in during my lunch period (I only use about 1/4 of the period to actually eat) and start looking around to see where the deliveries need to go. I put a sticky note on each laptop with the students' names and rooms during this period, and prepare to make deliveries. I realize I forgot to put in the system that I fixed his laptop, and I am faced with the decision whether to charge him the $50 or not for the new keyboard, because it could be considered intended damage/vandalism had I put he punched it. The guy seemed pretty nice, and didn't give me a hard time, so I have him a break. I put in that the damage was accidental (as in he dropped it) and covered by the insurance. I put that on the sticky note for his machine and when I gave it back, he smiled at me. He knew what happened. I kinda have him a thumbs up and went on my way. Sometimes, it pays to be nice to IT. Literally. For those wondering why I gave him a break, we were all at an age where we were young and dumb (I'm trying not to be dumb at this age), and I figured that I'm kinda in the same boat, he was probably messing around with friends, and stuff like this happens. Edit: clarity, for accidental damage I was referring to if he had dropped it, not him punching it, even if the punch was an accident. Edit 2: ah crap, made this on mobile, the formatting is going mad. Sorry guys. [link] [comments]  |
| "my computer doesn't work" " I HURT!!" Posted: 02 Aug 2020 06:40 AM PDT I used to work for a small / medium sized doctors office with multiple office across our the city and surrounding area. I was one of a handful of techs and we took care of everything from password resets to server setups. We would typically go on site and one such day i was out at one of the office due to a wireless issue. I got the wireless up quickly since the cleaning crew unplugged it. this happened often and they wouldn't plug it in for us, luckily they were close to the admin office so not that big of a deal. After fixing that i walked around to make sure all was well in the office before leaving. I started talking to a nurse who was having some PC issue but wouldn't give me anything more then nothing works. Scheduling nurse: SN me: me SN: MY computer is not working me: ok well what's not working will nothing launch or is the software just not connecting. sn: nothing is working, my computer is just not working. She would regularly give us no info and i was trying to get her to give us more. since we were in a doctors office I tried being a shitty patient to her. me: ok, just so you know that really doesn't help us troubleshoot. that is the same as a patient coming in and just saying i hurt, how would you respond to that. sn: well what hurts me: I hurt sn: well what hurts your arm your leg your head? me : almost yelling I HURT!!! sn: Eyes went wide and had a moment of realization OH,i guess that is the same thing isn't it..... Yeah, the software window just won't open when i click on it. me: ok thank you I can work with that information. I proceeded to fix her issue and from that point forward when she called in I always got proper answers and if her coworker in the office was calling us and giving us trouble she would take over the call and give us what we needed. sometimes you just need to put it into there terms to get proper information. TLDR: nurse gave us no info and expected us to troubleshoot " nothing working". I went doctor on her and opened her eye to how unhelpful that was. [link] [comments]  |
| The time I got paid $250 to drive 30 minutes and move a patch cable. Posted: 02 Aug 2020 12:51 PM PDT So for a side hustle I set up Camera systems for Gas Stations. So while working on a new construction, the owner found out I do IT. So he asked me if I could terminate all the CATV connections in the closet. It wasn't a big deal, at 16 connections. So I gave him quote and grabbed a patch panel from the trunk of my car. Since contractor grade CATV is a pain in the ass to terminate with a connector. All connections were were done and I tested every connection with my meter. All ports labeled. So for people that don't know, the gas station's fuel orders are done automatically. The system checks fuel levels and when it gets past a certain point a truck gets called to top off the tanks. One of their cables terminated in my patch panel. Since I couldn't get a straight answer on how they wanted it done it was plugged into my switch, which was connected to the modem. But I only had 8 extra ports, so I connected what I thought was important. And taped off the jacks that were blank. So the gas company's IT tech comes out. He pulls off the tape over the blank panel and plugs the computer into that. Obviously can't get it to work. The owner calls me and I say that jack is blank and to use A-2 which is literally above it. The Gas IT guy then says he needs a direct connection, even though I know he doesn't. So I told him go to the patch panel and patch the cable to any port he wants. Needless to say he couldn't figure it out. Even with every jack labeled and a sheet next to a panel that also says what's connected where. So I drove over, unplugged the cable from my switch and connected it to jack B-2. Billed him $250, and proceeded to go home. I was on site for less than 15 minutes. Most of which was spent laughing. TLDR: I got paid $250 because an "IT guy" didn't know what the hell a patch panel was. [link] [comments]  |
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