Patience is a virtue. Tech Support |
| Posted: 03 Mar 2020 04:04 AM PST A super short one just to rave my annoyance with certain clients. I manage a small wifi system in a building, we offer internet with unlimited bandwidth and a small amount of devices for about 20 bucks a month. Pretty good right?. But we only offer email support and when a client sends us an email, the system replies with: requests are answered within 24 hours. Usually though, I tend to answer within the first 2-4. Anyways Sunday night at 11pm I get an email from a client who's annoyed that his internet got disconnected. I check his voucher and surely enough, it expired a few hours ago. This client was known not to prepay his internet, so no new vouchers is issued until he pays. I go ahead and reply to him that the voucher expired and that he needs to make a payment but stay nice and provide him a 24 hour voucher to make a payment. Off I go to sleep. The next day same thing, this time the user sends an email confirming payment at 12am, ok then, but of course I don't reply immediately to confirm with the office that it's received, 10 minutes later another email. Asking where his code is, and another. Client literally starts spamming the ticketing system to the point that I've received likely 25 notifications from the same client and calls my boss at 1am to harass him to confirm that payment has been issued. So create a voucher for a client at 1am because he decided it was right to wake up the entire world when he never prepays for his service and always waits till the last minute for everything. sigh [link] [comments]  |
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