You can not use the help desk to order cake Tech Support |
- You can not use the help desk to order cake
- Please don't tell my boss, but something happened to my laptop
- Client: I didn't want you to make assumptions already.
- Explaining how scheduling of TV-shows work
- Hitting 'Save' is hard
- Dude where’s my file?
- PC keeps turning off (sure we've all run into this one)
- Why is too hard to have the model number of the unit?
- The unsecured desktop...
- 3rd line tech show 1st line tech how to sort emails.
| You can not use the help desk to order cake Posted: 20 Aug 2019 06:59 PM PDT I like to bake. I'm willing bake something for going away parties, Halloween, or what have you, and it's something I'm pretty decent at. I like to show that I'm not just the IT guy, but that I'm a well rounded person when the occasion calls for it. The last time I baked something, it was for a going away party for a coworker I actually liked. It was a coconut cake, made from scratch, with seven minute frosting. This cake takes four hours to make, and I only made it because I knew that she loved it and she was headed off to Hawaii. Thematically appropriate, I'd say. Today I got a help desk ticket to bake a coconut cake because they "haven't had one in a while." I thought they were asking for another coworker who's leaving soon, she's not from that department, no one in that department likes her, and she doesn't like coconut. I like her just fine so she's getting banana pudding. I closed the ticket with "The help desk is not a bakery." [link] [comments]  |
| Please don't tell my boss, but something happened to my laptop Posted: 20 Aug 2019 09:19 PM PDT It's almost lunchtime at the $Hosptial helpdesk. I could barely hear the phone ringing over my stomach rumbling. I'm busy battling Chipolte's website to get some lunch, so Hippie answers the phone for me.
Hippie fills me in and we decide, heck with it. We grab a new laptop and get it imaging. Whatever happened to her laptop, we don't have any parts on hand, and they're not going to wait for parts to be ordered in. That much of the situation sorted, Hippie calls her back
Big oof. Any Dells we had were close to ten years old. It's way past the refresh cycle. Now there's no doubt that replacing it was the right move.
Unfortunately for Hippie, we didn't get a straight answer, but not long after that, Melissa showed up with an elderly Dell Lattitude that was missing several keys and generally looked like it lost a fight with every sledgehammer ever made. She seemed nervous and was very reticent to accept her "loaner" laptop until I labeled it "MELISSAS LOANER LAPTOP". Somehow that sticker made everything OK and she left with her new laptop. Melissa's job meant that she worked very closely with her boss, so her boss found out about the new laptop in about 2 seconds. Boss lady called, more curious than anything, and we explained that Melissa's elderly laptop had met its fate and we'd replaced it. Boss lady was entirely unperturbed by this news. Being as IT savvy as she was, boss understood that fixing aged computers was pointless. I'm sure it helped that Corporate paid for the replacement since it was overdue... A few weeks later, Hippie was helping Melissa again and ended up speaking with Melissa's husband. It seems she needed our help but couldn't get to the phone. Over the course of the conversation, her husband tells Hippie all the details Melissa left out of the laptop saga. It seems that Melissa had been working from home that day and had placed her running laptop on a very high shelf so she could take a break. Cat jumps on the shelf and lands on the laptop. Laptop and cat take a tumble six feet to the tile floor. Voila, one very startled cat and one very shattered laptop. [link] [comments]  |
| Client: I didn't want you to make assumptions already. Posted: 20 Aug 2019 09:02 AM PDT *Ring* *Ring* Me: Hi Client, I see that you're having some logon issue with you Microsoft account? Client: Yes, I'm trying to login using our Microsoft account and it is saying I don't have a valid account. Me: I'll be happy to assist you with, please let me know when I can connect. Client: You can connect now. Me: *Connects and see issue immediately* Ah, I see the problem, you can't sign into the Microsoft store with a work/school account. You'll need to create one using a personal email account. Client: Nope, I didn't want you to see that and make assumptions right away. Me: *Mutes microphone* *face-palms* After a few minutes of just waiting for her to get to the correct screen, it was the same screen as the beginning and the same issue. She didn't like my answer, but accepted it. I might also add that she was installing the Slack app that was already installed through the desktop version instead. Didn't want to say anything and "make an assumption." Constantly tells us that she has an IT background. [link] [comments]  |
| Explaining how scheduling of TV-shows work Posted: 21 Aug 2019 02:34 AM PDT I apologize in advance for any spelling errors. English isn't my first language. I work 1. Line support at an ISP which also provides a TV solution similar to cable, but transmitted through the Internet. A woman called in to notify us about a problem with one of the channels we provide (not unusual. Our service is pretty New, so there are some faults with induvidual channels that We're working om to fix). The conversation went like this (paraphrased): Me: Welcome to $ISP, my name is Ayybrul how may I be of assistance. Woman: Hi! There's an issue with one of the channels on your service. Me: Allright, which channel is it and what's the issue? Woman: $Channel is stuck on just one programme, it never changes! This seems like a weird problem to have. At first I'm thinking she's unable to change the channel, but she assures me she is able to do that. The only issue is the one channel which is stuck sending bridal dresses for the past 3 days straight (according to the customer). Me: We have a TV-set installed in our break area. You would you mind holding the line for a moment while I double check if this is an issue with the channel on all devices, or just yours? Woman: Of course not! Go ahead, I'll Wait. I walk over to the TV, open up the TV-guide, and sure enough. $channel has been sending the same show for quite a while with no other shows in between. But this is obviously how the channel set up the schedule, not an issue in itself. I head on back to inform the customer of this. Me: I'm back again, Thanks for waiting. It seems like this is how $channel decided to plan their scheduling. It's not an issue on our or your end. Woman: Are you joking?? Who in their right mind would want to watch people try on dresses for hours on end?? Me: I'm afraid I'm serious. I can only reccomend you find another channel to watch while waiting for other shows to be scheduled. Woman: Oh trust me I will! Thanks for the help! TL;DR: Confused woman doesn't understand how TV-scheduling works. [link] [comments]  |
| Posted: 20 Aug 2019 11:44 AM PDT This should be pretty short. (First time starting a post here; not sure if I have to add the 'Short' tag or not? It says it's disabled for me.) One of our testers never restarts her machine because she doesn't want to lose her scripts. At the time of this incident, we had a new one prepped to switch out for her as she'd been complaining about everything being slow and the machine locking up and forcing a restart. Of course, I'd take a look and find the system completely locked up as a result of just how much she had running and open at once. I explained that she'd need to restart the machine and she lost it; she started yelling at me about how she shouldn't have to restart because she had all these scripts open that she'd written. I explain that there's no other choice as the entire system had locked up completely and she would need to reopen the saved versions... Tester: "What saved versions!? I don't save these; that's why I just keep the tabs open!"Me: "Wait what? What do you do when there's an update that requires a restart?"Tester: "I just don't update!"Me: "... Okay, then. Well, I suggest you start saving your work from time to time until we get your new one and finish setting it up."Tester: "And what do I do in the meantime!? You want me to just keep redoing all my work from the beginning!?"Me: "I mean, you're going to have to do that or save your work every so often."Tester: "YOU EXPECT ME TO REMEMBER TO SAVE!? HOW CAN YOU EXPECT ANYONE TO REMEMBER TO DO ALL THAT!? THAT'S ABSURD! GO AWAY; I'LL FIGURE IT OUT MYSELF!" (capitalized for yelling) Remembering to save's a lot of work y'all. Edit1: So just an update, as a tester a fair amount of her 'work' are sql scripts in MS SQL management studio, which doesn't have auto-save... And she knows this, to make matters worse [link] [comments]  |
| Posted: 20 Aug 2019 12:38 PM PDT So this is my first post here and just going to keep it short since well there isn't much to it, even though the call took 20 minutes. I work for a company as software support and during my first year here I received a call about someone not able to locate a folder he had downloaded. Now being a newer employee I wanted to show that I go above and beyond. After asking a few questions thinking they took files from our system to somewhere on their PC into some random folder, but then it dawned on me. This is the following conversation I had: Me: myself CW: Coworker C: Customer Going to not put all actual words of conversation as to stay anonymous for my company and company location. Me: mutes mic to speak to coworkerI bet you $20 that this guy is wanting me to find an actual physical folder. CW: There's no way that he is actually asking that. Me: Wanna bet? unmutes micSir are you looking for a physical folder with paper inside? C: Yeah, what other kind of folder is there? Me:mutes mic to face palm and ask how can this man be this stupidSir I am unfortunately unable to assist you in this as I am located on the East coast and you are in the West Coast. C: So you're telling me you're refusing to help me? Me: No sir, I am just unable to physically assist you in looking for a physical folder since we are many states away. I suggest contacting your admin at the best. C: You are worthless and shouldn't be helping others if you can help with thisDisconnects from call [link] [comments]  |
| PC keeps turning off (sure we've all run into this one) Posted: 21 Aug 2019 05:00 AM PDT Hi all, no pre-amble, I'll get straight onto the story. Working in IT, got a call from a user saying their PC keeps turning off. Asked the usual questions to work out if the PC is shutting down, or is it the screen going blank, etc. End result of the conversation was that the PC was cutting out completely and needed powering back on via the On/Off button. I headed up the two flights of stairs to the user expecting a loose power cable, but once under the desk I was surprised to find the power cable nice and secure. Then looked at dust build up and fans thinking overheating, but everything seems to be fine. I asked if there's any pattern to the cut outs - does it happen when using a particular application, or at particular times of the day, etc. She says no, but after a bit of prodding says it often happens after she catches the PC with her foot. Thinking maybe an internal loose connection, I give the PC a few shakes and a few taps around the case but the PC remains quietly well behaved. I tell her it seems to be working fine. She then says "No, it's happens when I catch it with my foot..." SMACK From out of nowhere, she kicks the PC so hard I thought she was trying to clear a goal kick into the opponents half! Sure enough, the PC cuts power, and she looks very happy she's been able to demonstrate the problem. I tell her PCs are not designed to take that kind of punishment and it's no wonder it's shutting down! I then get back under her desk and move the PC and cables to the other side, so it's behind her drawer unit and not in the area her feet are. I show her where the PC is now, and say this should solve it as she now cannot catch it with her feet. "Oh, no. I can't have it there. Where am I going to rest my feet?!?!" "You shouldn't be using your PC as a foot rest! How about we get you an actual foot rest?" "No, the foot rests are too low. The CPU is just the right height. Put it back." After shuddering that she's referring to her base unit as her 'CPU', I inform her that the PC is staying where I've put it, I'm ordering her a foot rest and she will just have to learn to live with it. Had a request a few weeks later from her boss to 'Put her tall foot rest back where she can use it", so had to call them and explain what the situation actually was - boss had a good laugh and told me he'd sort it out with her. Never heard anything more from either of them. [link] [comments]  |
| Why is too hard to have the model number of the unit? Posted: 20 Aug 2019 07:17 AM PDT I work at CCTV support and when a customer calls, he has a voice that says "To help the tech that will be assisting you, please have the MODEL NUMBER, SERIAL NUMBER and PLACE OF PURCHASE" When i receive a call is always like: Me: Thanks for calling, how may I help you? Caller: I have an issue with the remote access. Me: Okay. what's the model number? Caller: Is a 4k super hd, power over ethernet system, with 32 ports in the back and is black. Me: Could you please look for the model on the unit itself or in the menus? Caller: *he didn't listen to me* Where can I find the model? Me: *trying to be nice* In the unit itself, underneath or in one of the sides, in a sticker or go to info in the unit. Caller: Gimme on sec. Always is like 8 minutes searching for model number and serial number, make our lives easier and have the information before calling and stop complaining about basic things dear valued and respected customer. LOL. [link] [comments]  |
| Posted: 20 Aug 2019 08:07 AM PDT Back story- I was in the army, working IT. I wore many hats to include network/systems security. This was a time before WSUS and before Window 2000 became mainstream on my network. The network was scanned with Harris Technologies Retina auditing software, which produced "bad system" reports that fingered out systems that needed to be "hand stroked" (patched) into compliance. We used Dameware (loved it) at the time to remote in and work the systems. Computer security was not really taken seriously. We tried to educate our users, but fell on blind eyes and deft ears. Until one day.. me- I was cruising through the audit report, working systems. I'd ID a system, send a message to the system instructing the user to log out and allow me to take control of the system to do the update. I would also "fish bowl" (watch the remote system for activity) when I did this. One particular system I sent off the message, no response. The system was logged in and on a desktop. I went back to the other 3 systems I had open and worked them before coming back to this one. Still no activity. Hmmm... It belongs to Col. Jones.. Let's take a look at his email.. Hmmm.. Not set up.. I call the POC number for this user. Rang 5 times and went to voice mail. I call someone in his office to see if he's around. "No, he's over at the hangar for the day and his door is locked" was the response. Ooook.. I configured his email and started composing an email.. Subject: I left my computer unsecured. "I left my computer unsecured. I know this is a dumb move but I did it. Someone could have used my unsecured computer to give my entire staff the day off, cursed out a general, or emailed the supply section to order 10,000 gallons of rocky-road ice cream. A lot of damage could have been done, just because I did not lock my computer." Ok.. Not too harsh.. Lets add snuffy's "100 closest friends". Letsee.. Yep. Send it to all of his colonel buddies, the 1 star, the 2 star, and my big boss. Big wig meetings were held once a week. Every one of those colonels will be at that meeting, to include Snuffy. Tomorrow was the next meeting.. My big boss goes to these meetings and was already prepared with his response. The meeting starts and this email is at the top of the list of things to discuss. Jones- (holds up a printed copy of the email) I want to know who did this. I want action taken against this individual and I want them punished. Boss- Why punish him? He was doing his job. You left your computer wide open and worse could've been done than just sending a email to everybody here. You should probably thank him for not ordering 10,000 gallons of ice cream. Jones- I did secure my computer! I locked my office door and walked out! Boss- Uh, no. You left your desktop unsecured. SGT. Snuffy did not need a key to your office. The network connection bypassed your physical security. You could have had armed guards posted at your office door and this still would've happened. Every body at this table needs to understand cyber security and be aware of it. I'm not punishing him for your failure. (I was punished, sort of. I ended up having to give cyber security awareness class for NCODP and later ODP. It was a PowerPoint presentation with question/answer time afterwards. As an exit prize, participants received a home-use check list and CD containing anti-virus software, registry cleaners and malware scrubbers. Units were made aware that there is someone lurking around in the network, checking and securing it.) [link] [comments]  |
| 3rd line tech show 1st line tech how to sort emails. Posted: 20 Aug 2019 09:44 AM PDT So this is a funny story about the time a first line tech support called me, in third line support, about a store email not working. So I spend my morning just looking at tickets and closing them. Then i get a call from a first line tech saying the store email isn't working and if the internet is down he told me he was connected to the store using remote desktop so puzzled that he thought internet was down. I connect to the store and check emails. Can see them and he's connected to email server then he said he sent a test mail and it didn't come through. I then checked the settings and I find he didn't have it on sort by date he had it in sort by name so I adjust that and can see all the emails that were sent. I laugh about it with him and then proceeded to write documentation on how to sort emails by date and send it to the helpdesk for future reference do they don't waste third lines time with pointless calls. I should mention that third line deal with the more technical calls that are not easily solved or outages not silly calls like this normally. TLDR: email sorting is apparently extremely technical and hard to master [link] [comments]  |
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