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    Tuesday, August 20, 2019

    OnePlus Tech Support Tuesday (August 20, 2019) - Your weekly tech support thread!

    OnePlus Tech Support Tuesday (August 20, 2019) - Your weekly tech support thread!


    Tech Support Tuesday (August 20, 2019) - Your weekly tech support thread!

    Posted: 20 Aug 2019 07:15 AM PDT

    This is /r/oneplus' weekly thread for tech support. Your place for any issues you might have. Join Discord as well for real-time assistance!

    submitted by /u/AutoModerator
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    Feature Request: A charging manager so that I can set my phone to be charged by a certain time so that I dont leave it charging all the time.

    Posted: 20 Aug 2019 01:11 AM PDT

    Just like what Sony has it would be great if OnePlus could ad a charging manager so that we can set charge times to have the phone at a certain percent at a set time. It would also be great if we could change the strength of warp charge, its the only charger at my desk and I feel like I'm ruining the battery every time I plug it in. Its called Battery Care on Sony.

    submitted by /u/tomtom792
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    I think Acer service center messed with my 5t

    Posted: 20 Aug 2019 08:44 AM PDT

    Couple months ago my 5t's volume buttons stopped working. It wouldn't click but it seemed there was dust stuck so I just cleaned around it (opened it up) and it worked perfectly. Then I found out power button stopped working. It would click but not do anything.

    I bought a 7 pro for the mean time so I could stop worrying about this 5t but all my data is still on here and I want to properly wipe it before I ditch it

    I bought a new power button flex on eBay and before I received the button flex I just opened up the device to see if anything visible showed up that might've lead to the power button going. I saw marks kinda cutting into it so I figured I just cut into it with my metal pry tool when I was trying to open the phone up. Figures, the button flex replacement should work when I get it in the mail.

    I didn't take any pictures of the motherboard or pins before hand as I figured i didn't have to but I was very gentle with plugging things in and on inspection I would definitely take notes if a pin was bent and if I couldn't get something connected properly again. Also if a connector was gone I would've noticed when I was putting it back together.

    The shipping on that was so delayed, it got lost in postal and I figured to heck with it. I'll just send it to OnePlus and see if they can fix it up for me

    I sent it over there, quickly and free shipping. They opened it up and said it would be $368 or something for a motherboard replacement. I asked why and they said well we don't have just the cable we have to replace the whole thing and we see evidence you tampered with the device.

    I'm not paying $368 for an old phones motherboard to get replaced Especially after buying a 7 pro so I said I didn't want to continue with the repair and they sent it back.

    About a couple weeks after they sent it back here we are, I'm thinking about parting out the phone and selling the battery and other small parts to see if anyone wants to buy it for parts. Still trying to figure out how to wipe it without a working power button too if anyone knows how

    I opened up the phone (gently of course this isn't my first phone repair) and I'm inspecting the internals. I notice right away that this connector for the charging system had bent pins (both on the cable and the motherboard). I also noticed it just laying like this which obviously wasn't right.

    The way the connector is sitting. https://imgur.com/a/nrdv5X3

    The pins on motherboard and flex cable https://imgur.com/a/J92BT4k

    I would've definitely noticed if I did this when I put it back together before sending it in. That's why I feel like it was the repair technician who did this. They said I tampered with the device (there was some scratches on the bottom from my pry tool which yes, I admit to but all this? No I strongly think it wasnt me.

    Because it says tampering they knew I went into the device and that they could technically do some things internally to push it to a full motherboard repair and say it was like that when they received it. Since I said I didn't want it replaced they could just send it back to me knowing that "this person's gonna have to do the same thing if they decide to fix it, motherboard repair"

    If these pins and the connector were like this when I put the device together I would've known "hey this is gonna be a motherboard replacement so don't bother sending it in because expensive" and I also would've gotten annoyed when they wouldn't of connected properly like it doesn't connect now.

    Also I noticed the antennas little circle thing was missing. https://imgur.com/a/zYQdY8q

    I don't normally take pictures of internals before I send things in for repair but this one has me a little alert now.

    submitted by /u/Vladamirski
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    Unpopular opinion: I recently switched from OnePlus 5T to OnePlus 6T and ... I miss my ex phone.

    Posted: 20 Aug 2019 03:59 AM PDT

    So having a 64GB 5T was causing me some problems. My Dad was switching from his 6T to iPhone XR because he was missing Apple and he gave his 6T to me. He insisted and then I accepted the phone thinking it's obviously an upgraded version with double the storage I had.

    I just first don't like the idea of in display fingerprint sensor. It's time consuming, fails sometimes and once a while it's pressed by my finger by mistake while holding my phone and then due to many unintentional attempts to unlock it, the finger print sensor locks for a while. I just love having it at the back.

    Didn't like the notch but thankfully, I can hide that one. I prefer LED Notification light and bit of bezels like in 5T. Then also the headphone jack ...

    All in all, I think I still kinda live in 2016 and I haven't evolved with the Industry. I am not disappointed in this phone. Neither am I disappointed for where the Industry is heading. It's just my very personal opinion that I just wanted to share.

    Thank you.

    submitted by /u/Tanmay2699
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    Wallpaper Worthy(?) Space Shot

    Posted: 20 Aug 2019 06:06 AM PDT

    Shot on my OP7 Pro and edited in Snapseed. Enjoy! http://imgur.com/gallery/HJyB4vG

    submitted by /u/xStadt
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    Does the OnePlus 7 Pro (GM1911 aka the Indian Version) work with Verizon in the USA?

    Posted: 20 Aug 2019 07:27 PM PDT

    I'm from India and I'm going to be attending college in the USA and Verizon works best in the region where I'm situated. Does anyone know if the GM1911 work with Verizon?

    submitted by /u/EnderLord0708
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    OnePlus TV: Imagination and Intelligence - OnePlus Community [India first, Europe later]

    Posted: 20 Aug 2019 08:08 AM PDT

    Where to sell my 7 Pro?

    Posted: 20 Aug 2019 07:14 PM PDT

    Mods I'm not trying to sell here

    But it's time to say Farwell to this wonderful phone. It's been great but me having to restart my phone daily or miss text messages because I'm on Verizon isn't working for me anymore. So where does one go to sell phones here?

    submitted by /u/Dee_ListCeleb
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    OP 6 and OP6T call quality after oxygen update

    Posted: 20 Aug 2019 01:12 PM PDT

    Me and my friend's phone calls has been laggy ever since oxygen update 9.0.8. The other person on the other line can hear us but we can't hear them. It would cut off for a few seconds several times throughout the call. For example, Good ____ .how's _______ day______. Same one has similar problems and know of a fix?

    submitted by /u/bearwitme04
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    OnePlus 6t T-Mobile model

    Posted: 20 Aug 2019 07:09 PM PDT

    Looking to order my very first OnePlus phone, the OnePlus 6t. Will the T-Mobile model work on T-Mobile MVNO network like Mint Mobile?

    submitted by /u/HammNcheese89
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    OnePlus 6T Mclaren Edition vs. OnePlus 7

    Posted: 20 Aug 2019 08:56 PM PDT

    Does the Mclaren version help catch the 6T up to the 7? Is it justifiable to get the Mclaren edition over the 7? I don't like the 7 Pro and I'm debating between these two because I would rather get a phone directly from OnePlus (I'm in Canada where 7 isn't available) but I guess if the difference is too big I guess I'd rather take the risk and buy from a third-party seller..

    submitted by /u/Maltohbr
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    OP6 Spam call problem

    Posted: 20 Aug 2019 08:48 PM PDT

    Whenever my friend tries to call me they get blocked and put in spam calls and get sent straight to voice mail, any advice? Using the default phone apps.

    submitted by /u/SuzukiSen
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    Plans of adding different durations to Zen Mode?

    Posted: 20 Aug 2019 04:43 PM PDT

    I know they stuck with 20 minutes so it didn't intimidate people to use it - but now I can confirm that I enjoy it, so what if they added options of 45 mins, or an hour?

    I know for some that may seem absurd, but to have the option seems nice. Is it already in the works?

    submitted by /u/immafriggenyeti
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    Brand New 7 Pro Defective in box :(

    Posted: 20 Aug 2019 12:22 PM PDT

    Just received my One Plus 7 Pro in the mail, and there is a weird, horizontal, pixelated line that keeps appearing from the left side of the screen spontaneously. Sent pics and a video to One Plus support chat, went through the motions of trouble shooting, now I have to RMA it. Apparently I also have to pay shipping for the RMA as well from the looks of the email I got from Acer. So I paid for a 700$ phone, an extra 10 to get the priority shipping to get it faster, get said phone and it's defective, and now have to pay more and wait even longer.

    https://imgur.com/a/icgmz1r

    https://imgur.com/a/v8iQ3f7

    Pretty bummed about this, and think it's a bit ridiculous to have to pay shipping for an RMA of an out of box defective product. Keep in mind, I'm not mad about the fact that it's defective. I worked in a store for a major carrier for 8+ years, and I've seen it with every brand. It's rare, but it happens. The time is a bummer, but I know they need to receive the defective device before sending another one out. I'm fine with that too. But to charge me more money for a slip up in their QA is disappointing.

    submitted by /u/Roflcopter1983
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    Deleted images returning

    Posted: 20 Aug 2019 07:50 PM PDT

    I am having a weird issue with my OP6T and hoping to see if anyone else has experienced this issue or if there is a known fix for this. I have been searching google for hours but all I am finding is "how to recover deleted photos" fixes.

    My issue is that I have a handful of photos that I have taken with my phone that I deleted and made sure are not on my SD card anymore but somehow keep reappearing in my gallery and multiplied. The 4-5 photos return and there are like 4-5 copies of each one for some reason. I have tried to disable the google backup/sync but that doesn't seem to be the issue and am at a loss since google doesn't really help. I even downloaded an app that deletes the multiples of photos and that didn't really help either. any and all help is appreciated.

    submitted by /u/dreadwulfe93
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    Problems with the speaker on my 6T

    Posted: 20 Aug 2019 03:55 PM PDT

    Went out the other night, before which everything was fine, and when I woke up in the morning max volume out of the bottom speaker is just a fraction of what it was previously. I didn't get it wet at all or drop it as far as I'm aware and have tried googling for solutions but the only results seem to be relating to the speaker grill on the right side. I have also restarted the phone multiple times.

    Any suggestions? Thanks.

    submitted by /u/CrabIife
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    Tempered glass back for the OP7P

    Posted: 20 Aug 2019 07:39 PM PDT

    I'm based in Australia but I'd be willing to get it from overseas if need be.

    Question is where do I find one? Do they exist?

    submitted by /u/God_imma_end_it
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    Is it worth waiting to see if a 7T Pro variant is announced before buying?

    Posted: 20 Aug 2019 06:58 AM PDT

    So I have the original Google Pixel XL and am looking to upgrade soon. I was waiting to see how the Samsung Galaxy Note 10 turned out and I wasn't very impressed so I started looking elsewhere. I've finally landed on the OnePlus 7 Pro and would really like to buy one (minus no headphone jack but whatever). Do you guys think I should hold out for another month and change to see what the 7T Pro may feature? I'm new to OnePlus so I'm not very familiar with that the typical upgrades are like.

    submitted by /u/BitterBilly
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    Is there any custom rom that's better than oos?

    Posted: 20 Aug 2019 11:55 AM PDT

    I'm wondering if there's any custom rom that is as smooth, stable and good as oos for the 6T, if not even better.

    submitted by /u/ZakariaK10
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    Spotify notification disappears immediately when music is paused (OP6)

    Posted: 20 Aug 2019 06:57 PM PDT

    Hi, so for the last two or so weeks Spotify has been acting up. When music is playing and I pause it from the notification panel, so be it from any app or the lock screen, the notification just goes away and when I go back into Spotify, the song starts over.

    It also happens when the music is interrupted by another app, such as playing a video or recording an audio message in WhatsApp. Before, the music would just pause and resume once the video or recording was done, but now it just goes away and I have to go into the app all over again. I've already wiped cache and it didn't help.

    I didn't think much of it at first but it's getting really annoying and inconvenient now. I'm running Open Beta 24 on OnePlus 6.

    Any help appreciated, thank you.

    submitted by /u/tobigonz
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    Need Help!!

    Posted: 20 Aug 2019 12:30 PM PDT

    I have chrome and youtube disabled on my OP7 These 2 app have consistently re-enabling themselves. Currently on lastest stable. Don't think it should be a oos problem. I tried searching if anyone had experienced this issue but can't seem to find a fix or ppl experiencing similar problem. It shows as "downloading language for YouTube/Chrome" and then re-enables the app itself.

    submitted by /u/maniamosh169
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    Questions about repair process

    Posted: 20 Aug 2019 06:13 PM PDT

    So I have a oneplus 6 with a cracked display. I heard that oneplus provides users with a shipping label for free, so I was wondering if I would be able to send in my phone, get a price for the repair, and then decide whether or not I'd accept? If the price is decent then I'd be willing to repair it but if not I'd rather just keep it or sell it for parts.

    tdlr: can I send my phone in for free and get a repair price?

    Anyone know if this is possible?

    submitted by /u/Lumpada
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    Handsfree Link pairing with my Honda was flawless before the recent update. (6T)

    Posted: 20 Aug 2019 05:44 PM PDT

    Now, sometimes my car won't detect my 6T. I have to restart my phone, then it works.. It was an incredibly smooth Bluetooth experience prior to this update. Anyone else experience this?

    submitted by /u/thesaferchoice
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    One Plus 7 in North America

    Posted: 20 Aug 2019 01:23 PM PDT

    I want it so bad, but I have to buy from third-party sellers who mostly get the Chinese version and flash Oxygen on it, I've heard stories of phones being rooted accidentally, sellers installing malware, and honestly just being untrustworthy, claiming they sell a red international version from Hong Kong when Hong Kong doesn't sell the red.

    Anyways , do you guys know if it'll ever come out in Canada? Or will it never happen if it isn't released from the start. I just started getting into OP, did the same thing happen to like the OP3T or something? Only OP3 and OP5 released until OP5T or anything like that???

    Thanks!

    submitted by /u/Maltohbr
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    The 7 Pro does not feel so 90hz anymore in some apps

    Posted: 20 Aug 2019 12:58 PM PDT

    So especially in chrome when I scroll through articles it is not as fluent as it was before. I tried switching it to 60 and than to 90 hz again deletet cache and data of chrome but that didn't help. I also noticed the phone itself is sometimes milliseconds to slow when opening a app. But that's just cause I'm used to faster opening

    submitted by /u/fatihlicious
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    I was wondering if it's ok to use third party / aftermarket charging cables with the stock OnePlus 6T Dash charger. Sorry if I am asking a repeated question, posting here for the first time.

    Posted: 20 Aug 2019 12:22 PM PDT

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