Turn the mouse around Tech Support |
| Posted: 02 Jun 2019 04:00 PM PDT Years ago, early 2000s or so, I got a gig doing some tutoring to a guy on how to use his computer. He had some business idea and went to a store to buy a computer. They ended up selling him a Mac. Top of the line model for the time. I don't remember what it was. It had the clear lucite mouse model that was essentially one big button on the top. There was no defined button. So I went over to his house, we sat down, and he started in: Him: The first thing I want to know is how to use this... mouse, you call it, right? The only way that he was able to click on anything was when he mashed his hand down so that the butt of his palm happened to press down on the button end. [link] [comments]  |
| Posted: 02 Jun 2019 04:11 PM PDT At our company we used to have a Toner Cartridge/Toner Bottle recycling program where a third party company would send us large boxes 50 at a time with pre-paid return labels to their warehouse. It was an easy concept. Any time your printer/copier changed toners, throw the empty in the box and when it was full, tape it up and leave it for the mail room to send out, then open another box. Well, after several years the 3rd party went out of business and stopped the program. In place of this, the company we contract with for all of our copiers/printers would allow us to return empties to them, we just had to box the empties in the box the new toner came in, and print a shipping label on our own. Easy enough. Well not for this one admin assistant, who came to our IT desk as if this was the first time we had been doing it this way (had been going on for a year now). We'll call her Admin and Me for me...this is how the conversation went as she asked me to explain the process: (Mind you, the instructions were sent out to all employees in our weekly email bulletin, as well we had posted the instructions with EVERY printer and copier during the transition) Admin: Hello. I have a problem. I have a lot of empty toner bottles laying around and I dont know how to get rid of them. Me: OK, No problem. You can just use the box the new toner bottle came in to return the old toner bottle to the company. I will send you their shipping address. Admin: What do you mean? I don't get it. Me: You can return the toner bottle by using the box that the new toner bottle came in, just put the empty toner bottle in, tape it up, and attach the label to it. Admin: I still don't get it. What do I do with the new toner bottle? Me: *audible sigh* Once you install the new toner bottle, the box it came in will be empty... Admin: Right... Me: Then you take the empty toner bottle and put it in the empty box... Admin: Yes... Me: Then you tape it up... Admin: OK... Me: Then you attach the shipping label to it....and leave it for the mail room. Admin: OK, but where do I get the address to ship it to? Me: I just emailed you the address, it is in your email box. Admin: OK, but what do I do with the toner after I put the address on it? Me: *Louder Audible SIGH* Me: OK...lets go through this one step at a time. Admin: OK Me: Do you want to wright this down? Admin: No, I think I'll get it this time. Me; I suggest you Write it down. *Hands her pen and paper* Admin: OK, Ready. Me: Open the box that the new toner bottle comes on. Admin: OK Me: Next, take new toner bottle to copier, place on counter. Admin: yes Me: Remove old toner bottle from copier, place on counter. Admin: OK Me: Take new toner bottle, and install it into the copier, where the old one came out of. Admin: With you so far...*writing down word for word as I give her step by step instructions* Me: Now, take the old toner bottle, off the counter... Admin: take...off...counter Me: ...and place in the now empty box... Admin: Put toner...in box... Me: Tape up the box Admin: Tape..the..box Me: Then print the shipping label, and leave for mail room. Admin: Print label...leave for mail room...is that it? Me: That is it...its that simple. Admin: Just one more thing... ME: *Rolls eyes* Ok...what else? Admin: Can you write the address down for me? Me: OK...*takes paper from her and writes down shipping address* Admin: And while you do, how do I make a shipping label? Me: *Rolls eyes at her, handing paper back to her* You go through our UPS or Fedex System, which is right here on the company home page. *points to my screen showing her the link to shipping services* Admin: OK, i will try it. She leaves, and I am relieved, as well as my co worker. We were both stunned at how she just couldn't comprehend the process without a step by step walk through. She didn't come back that day, so we thought all was well. It wasn't until the end of the week she came back. Admin: Hey. I tried your instructions, but the toner bottles don't fit into the box. I can only fit one of them in. Me: Yes, that is correct. You can only put one toner bottle into the box. Admin: Well I have about 20 of them. How do I fit 20 of them into one box? Me: *facepalm* If you have 20 empty toners, you will need either 20 small boxes, or a few larger boxes to put them all in. Admin: Wait...i can put multiple toner bottles in one box? But your instructions say put them in the same box the new toner came in! Me: *oh dear god* Yes, if you happen to have multiple empties laying around you can use bigger boxes and put them in, then do a bulk shipment. Admin: Well can you walk me through that process? Me: *long audible groan* Its the same process...you just put multiple toners in one box. Admin: But shouldn't there be 20 new toners I need to install first? Me: No, that is not always necessary. I could see the look of confusion in her face as she tries to process the information i just gave her. Just as i tell her that, another admin who used to work on her team comes down to the IT desk. They greet each other and the admin in quesion tells her that she is having problems with shipping empty toners back. Admin #2 tells her it is not that hard, and she will assist. Both I and my coworker were relieved that she now had the help of a competent admin assistant. A while later Admin #2 comes back, asking for a few empty boxes. We ask if this is to help Admin with her toner issues. She says yes, and explains how helpless this woman is, and expresses how glad she is not to be on her team any more. She explains how every step of the way seems to be shocking to her, as if this is the first time she had done this type of thing--and the first time she had ever printed a shipping label. I also heard from the mail room guy who picks up from her floor, that she also needed a step by step guide on how to make a label. I guess some people just can't handle change...or learn something new...after 45 years with the company. This Isn't the only story I have from this admin, but one of the more memorable ones. From what I hear, Admin #2 is still helping her box and ship toners every month. [link] [comments]  |
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