When the user told me no. #2 Tech Support |
| Posted: 02 Mar 2019 08:50 PM PST (Global support) I had a user who was trying to upload a Picture to our software program. Simple enough right? User: "I can't figure out why my picture won't upload." Me: -pulls up account and see she's using an incompatible and out of date browser, "the blue E"- Me: I do see your web browser is out of date, I would suggest Mozilla Firefox or Google Chrome and that would resolve the issue. User: no. I'm not going to do that. Me: ...well that is the issue, we could attempt to update internet explorer but it is in our public documentation that it is no longer supported. (Sends Public Link) U: No. I'm not tech savvy enough to do that. Me: here is (chrome/Firefox) link. I can walk you through this. U: No, I want the E. I'm not changing. Me:Well the problem is that your web browser is out of date and not supported by most web services. If you are unable to access you would be needing to contact a local technician for assistance because this won't work. U: No, you have a horrible product and you should accommodate for all users. click siiiiigh [link] [comments]  |
| Where are the files on my desktop? Posted: 02 Mar 2019 04:05 AM PST So I work for a company that does not emphasize the need for computer skills during the hiring process, even though every person hired has to work on a computer for their job. So we get a lot of people missing basic computer skills and understanding. We have recently had ANOTHER round of layoffs and some employees are taking turns at the front desk to fill the position of receptionist. They can sign in at the front desk computer but we do not use roaming profiles so we get the question where are the files on my desktop? (meaning their OTHER computer back at their normal desk.) Of course, we try to counsel them about keeping things on their desktop instead of the server, but they do not listen and we wind up in this situation. I tell this little story to teach them why their files aren't on their desktop. Let me see if I can explain. Let's say that you just drove home, but when you got home you left your purse in your car. Now you wanted to go to the store, but you took your husband's truck and drove to the store. When you got to the store you can not find your purse. Why? ::after a second:: Because it is in my car. :::I point to her computer on her normal desk::: Your car. ::Point to new computer::: Husband's truck. Now then I go on to explain that if you had done what we asked and kept the files on the server then you could access the files from BOTH locations. :::Light bulbs go on over their heads::: [link] [comments]  |
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