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    Friday, June 29, 2018

    IT Career When listing skills, should an applicant explicitly list the tools they're skilled with, or the type of tool?

    IT Career When listing skills, should an applicant explicitly list the tools they're skilled with, or the type of tool?


    When listing skills, should an applicant explicitly list the tools they're skilled with, or the type of tool?

    Posted: 29 Jun 2018 10:07 AM PDT

    For instance, would:

    JIRA, Teamviewer, Zendesk

    register better than

    Issue tracking & management, remote support, ticketing applications

    I don't want it to be too wordy, and I don't want it to be too vague. Below seems too wordy, especially since I have more to the list than this

    Issue tracking & management (JIRA), remote support (Teamviewer), ticketing applications (Zenesk)

    Thoughts?

    submitted by /u/skramzy
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    HR asked me what was my gpa in college during my phone interview!!

    Posted: 28 Jun 2018 08:48 PM PDT

    I had a phone interview for IT support II position today. I have around 5 years of experience in this field. She asked me how much was my gpa in college 5 years ago. Is it normal to be asked about your gpa ?This is my first time where i have been asked this question.

    submitted by /u/funkybuddha_mtn
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    Need critique on my resume

    Posted: 29 Jun 2018 08:27 AM PDT

    Link to resume image: https://imgur.com/a/CjzvCto

    I'm trying to get my resume polished up and ready to send out to potential employers. I tried to keep the design modern, limited to one page, and avoid repetition.

    Guys, please, please nitpick this thing to oblivion. I've been over it several times, but I'm sure there's something I've missed that needs re-working.

    A few notes:

    • After consolidating so much and trying to limit details to my strongest skills, there's now whitespace at the bottom. I'm undecided on whether to fill that with less impactful experience or some personal blurb at the top ("I enjoy solving complex issues and designing systems," 1 or 2 sentences like that but wordier).
    • The Experience section is such a wall of text right now. I used to have very short lines for those and put details (more than are in there right now) down in a section called Projects. The issue I had with it was it just repeated what I had at the top. If I gave enough detail to justify the repetition, I felt like I was putting myself in a box, as if I could only design a system or perform a task in the ways specified.
    • That same Projects section gave me 4 main sections. Only having 3 seems a little limited to me. I have a publication from a few years back, but it's not relevant to my current work or what I'm seeking out. I'm also not sure who to put for references if I can't have people from my current job on there (I want to leave that off because I might keep my current job).
    • I was told my subheadings not being uniform is weird. If I take my Skills subheadings and make the bold or take the business & degree names and only underline them, it just looks weird/unintuitive to me.

    I'm extremely grateful for any feedback I receive on this, no question. I'll also be posting this to other subs as I find suitable ones and would appreciate recommendations. Thanks, guys!

    submitted by /u/YetAnotherGeneralist
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    Looking for advice - Supporting someone in job seeking when I know little to nothing about Information Systems Management

    Posted: 29 Jun 2018 07:09 AM PDT

    Hi all, thank you in advance for your help! I'll give as much context as I can, as I'm in a slightly unusual situation.

    So I work in supported employment, meaning I help people with disabilities find and keep fair-paying jobs in their community, as opposed to in workshops or assignments, which often pay well below minimum wage.

    The person I'm asking about in particular has a physical disability, and has a Bachelor's in Individualized Studies (Information Systems Management, Computer Science, and American Studies). His English is good, but it is not his first language, which can make writing resumes and cover letters difficult.

    My issue is this: I have been in human services for 12 years, and have no experience with systems management, to the point where I don't even really know what sort of positions to apply to, or how to best showcase his abilities. I've sort of figured it out, after a lot of asking around, but still do not have clear answers on what we should be providing (portfolio, etc), whether he should be pursuing certifications, or really, if his degree even holds the same weight as a Bachelor of Science in a single area of study.

    Because he came to the country in 2008, and went pretty much straight to school, his work experience is in his country of origin, with minimal work history in the US. I don't know enough about the field to have valuable input on what SHOULD go into a portfolio.

    So, actual questions.

    -Will the degree he has hold the same weight as, say, a Bachelor of Science in Computer Science?

    -How can he make his application stand out in the sea of applications?

    -What is the best way for him to showcase his work and abilities? How can we make this accessible to potential employers?

    -What positions should we be applying for? Are there any offbeat positions that wouldn't be an obvious option to a layman like me?

    -What is the best way to go about seeking informational interviews? Who should we be talking to?

    Thanks again! I'm happy to provide clarification, or more information within privacy laws, as needed!

    submitted by /u/catiefsm
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    What is "datacenter"?

    Posted: 29 Jun 2018 07:52 AM PDT

    So before this, I know what a datacenter is. I worked in a NOC/colo facility for a few years.

    That said, I keep seeing talk about how "datacenter" skills are in demand. What is this referring to? Networking/cloud tech? Physical stuff like airflow and premesis security?

    I highly enjoyed my time at this colo facility, if it wasnt for the pay and hours I'd love to still be there.

    submitted by /u/_innawoods
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    Need critique for my resume (sysadmin)

    Posted: 29 Jun 2018 08:16 AM PDT

    I'm trying to update my resume and get it ready to send out to potential employers, and I figure this is the best place to get it done. I'll be posting on other subs as I find promising ones for this purpose and would appreciate any suggestions.

    Link to resume image: https://imgur.com/a/CjzvCto

    This is my 6th draft of my resume, and I'm trying to keep it modern, to one page, and refrain from any repeated info. Now that I've consolidated so much, there's extra whitespace on there, and I'm undecided on whether I should include more of my experience at my current job (the less impactful stuff) or include some personal blurb up top ("I enjoy solving complex issues and designing systems," 1 or 2 sentences like that but wordier).

    My experience section is so long because I was having trouble avoiding repetition there and in another now-removed section called Projects. I originally had short bullet points in Experience with more details on projects undertaken down below, but each Projects bullet point became too specific. I don't want to put myself in a box for any one system (i.e., I can only design a system one way).

    I've been told my headings also have mixed styling, like the company name being in bold while my skill subheadings are underlined, but if I go with one or the other, the changed heading just looks weird/unintuitive. Any opinions there would be great.

    Guys, please, please nitpick everything possible here. I'm sure there's things I haven't even considered that need overhaul. I'm extremely grateful for any feedback!

    submitted by /u/YetAnotherGeneralist
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    Going back to school for a CS degree at the age of 25 :(

    Posted: 29 Jun 2018 10:49 AM PDT

    TL;DR: I went to a community college in computer networking, have a full time job now. Due to finances/immigration status, I can now finally go back to university for a Bachelor's degree in CS, but I'll be 30 by the time I graduate and it's so much investment(of time) and effort. Would it even be worth it for my career/life?

    Hi all,

    I'm in the middle making a very important life decision - going back to school at the age of 25, and looking for any advice/opinions/experiences.

    Short background: I moved to Canada at 19, graduated from a college(in Canada, colleges are like US's community colleges offering 2 or 3 year diplomas, and universities are like regular universities offering 4-year degrees and up), and got a full time job, now working as an networking specialist at a company.

    When I first came to Canada, I couldn't go to a university for various reasons(one of them was international tuition, which is $40K+ that my family couldn't afford). I elected to go to a college because it was cheaper, and if you have the tuition, anybody can get accepted. Now that I've become a permanent resident of Canada, I can now pay the much lower domestic tuition, opening up the door for me to go back to university.

    Now the question: at this point in my life/career, is it worth it to go back for a CS degree?

    Arguments for a CS degree:

    1. Enterprise IT is about consuming things other people made - from Microsoft, Cisco, etc.

    IT is fun, but IT departments usually just get things done - we learn how to use existing technology. What I do is restricted by how Microsoft engineers built Windows, just learning commands, behaviours, and getting them to work for our company's needs. I feel like I'm smart enough to do something much higher level or more far-reaching work - whether it be machine learning, quantum algorithms, developing the next TCP/IP, information security researcher, etc. If I kept at my current career path, I'll make a decent salary, and eventually climb up to do more architectural things, but I'm not sure if I want to continue just getting things to work at the mercy of whoever wrote this piece of technology my company bought - whether it be VMWare, Windows servers, AWS, whatever.

    1. It leads to a lot of opportunities.

    I learned computer networking at my college, but learning CS at a university will expose me to much deeper understanding of how computers work. It also leads to networking, professors, and big name companies, that would be harder to come by if I didn't go uni. Who knows what kind of opportunities I might come by? Maybe if I find something super interesting research-wise, I can continue with masters and try to get into research, etc.

    1. It probably will boost my salary range a lot when I graduate.

    I'm making around $50K, I feel like I'm gonna hit a ceiling around 100K if I'm lucky. Unless I become a network architect at a huge company, I don't think networking specialists often make more than 100K. If I went into something like vulnerability research(this will take so much self-learning), that might be more lucrative tho, but probably the ceiling is lower than somebody with a degree.

    1. I'm Korean and Korean people love degrees and fancy shit.

    If you're Asian, you understand the obsession with degrees and fancy jobs like lawyers, doctors, etc. If I still have decades to live, having a degree, not just a college diploma, might make me feel better about my education.

    Arguments against a CS degree:

    1. It 's so much investment/effort just to even GET ADMITTED to a university.

    Because I dropped out of high school, I will have to take a bunch of grade 11/12 courses including Calculus and Vectors. Doing this in my spare time with a full time job will be immense time and effort, and there's no guarantee that I'll get accepted in the case of UofT unless I do VERY WELL in the courses.

    1. I'll be at least 29 or 30 when I graduate.

    With all the preparation(namely the high school grades I have to get), I will have to start in 2019 if I'm lucky, and 2020 more feasibly. I'll be 25 years old then, and graduate when I'm about 30. I guess just being in university doesn't mean you can't live your life, tho. I can still travel, try to date, and if I do work experience during my degree, I can probably expect to get a good job upon graduation for $70-80K salary. But going into my 30s by just finishing university is a bit stressful to think about, mostly because you can't help but feel "late".

    submitted by /u/downwardCorgi
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    3 weeks to prepare for IT knowledge test

    Posted: 29 Jun 2018 10:31 AM PDT

    Hi everyone,

    As the title says, I have approximately 3 weeks to prepare for an IT knowledge test. I don't expect the test to be too in depth (a lot of it will be terminology based on computer and network systems) and I already have a basic foundation just from using the computer. However, I'm still unfamiliar with a lot of the terminology and how some things work. Do you guys know of any resource(s) I can use as a crash course through basic-intermediate IT?

    I apologize if this is a vague question, as I know IT has many different areas.

    Thanks a lot

    submitted by /u/Stn2Stn
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    Where do I go from Helpdesk QA Analyst?

    Posted: 29 Jun 2018 09:52 AM PDT

    I work as a QA Analyst for an IT solutions company. I don't do software QA testing or anything like that, but instead QA our technicians that do phone/email/chat support for our helpdesk ("This call is being recorded for quality assurance purposes"). My job consists of observing interactions that our technicians have and grading them to determine if they were Complaint (with our QA guidelines), remediating the technicians on missed opportunities, and helping develop process and 'best-practice'. Then, using the data I've generated from my QAs, I build reports in Excel and present them to our operations team.

    This job is easy and comfortable but I feel like I'm becoming stagnant, and I honestly don't see an escape from this anytime soon. I'm an hourly employee and make approximately $13.70 an hour (with no chance of overtime). This is not nearly what I want to be making, especially when I hit my 30's (I'm 28 right now).

    The problem is, while looking for jobs on Indeed, I am not qualified for anything in my field. I don't have a college degree or any certifications, and my experiencing I am gaining at this company seems to be pretty non-transferable to other companies. If I stick with my company and try to climb the corporate ladder, I am going to hit a dead-end real fast. The next logical advancement for me is a QA trainer position (where I would train new hires on our accounts that we support). I don't like the idea of being a trainer here as the workload goes way up and the pay only gets bumped a smudge. Beyond the trainer position, my colleagues that do have a college degree will certainly be considered before myself (and most of our trainers have been in their position for well over 5 years- something I am not really willing to stick with considering the pay). Additionally, the direction I am going in my company is away from the actual 'technical' side of things, which is something I am more passionate about than training.

    So what do I do from here? Anyone else find themselves in a similar position before? Any advice would be much appreciated.

    submitted by /u/Nethid
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    Is it worth it to take a pay cut to go work at geeksquad

    Posted: 29 Jun 2018 09:36 AM PDT

    So I want to become a help desk tier 1, and then eventually get to tier 2. I have no formal IT experience or education but I'm studying for my A+ cert and then I'll get my n+ and sec+.

    Is it a good idea to switch jobs, take a slight pay cut, to go work at geeksquad? For the experience.

    I found a job listing that seemed promising but they require a sec+ cert and some other cert called the ITL. I emailed the email that was attached to the listing and asked them what I should do to better suit myself for the position. But I figured I'd ask you guys too.

    submitted by /u/SantaOMG
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    Entry Level Position Available

    Posted: 29 Jun 2018 09:14 AM PDT

    Any people looking to get their feet wet in Information Technology in an entry position?

    https://www.indeed.com/viewjob?jk=bd0cab880de4af3d&tk=1ch5srptl5hgn8kr&from=serp&alid=3&advn=9137950609276551

    submitted by /u/diddy41
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    Salary grade range kept secret on job offer, is this normal?

    Posted: 28 Jun 2018 01:12 PM PDT

    So I was offered a job yesterday at $7x,xxx and was informed it is a salary grade 10.

    Naturally, I asked the HR rep "what is the salary grade 10 range"

    They politely told me that the company does not share salary in their grade ranges.

    Is this normal? How am I supposed to find out if I'm coming into a job at the top or bottom of what the company is willing to pay for it?

    submitted by /u/_Hnnng_
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    Putting self employment on a resume

    Posted: 28 Jun 2018 10:30 PM PDT

    I recently got my degree from Western Govenor University in IT. Not the best school but I actually liked it and learned quite a bit. I also have my CompTIA A+ and ITIL Foundations.

    The only issue my only related experience is that I worked for a company providing technical support for POS Cash registers for a chain of stores, I did this for about 10 months.

    HOWEVER I did do quite a bit of self employment with PC repair for a year and a half. During that time I did work for at least 50 customers through Craigslist and I would say a majority of the time I would

    -Swap hard disc drives with SSD

    -Set up their routers

    -Install and migrate Windows

    I also provided remote support via Logmein.com which usually resulted in me helping them setup Outlook and installing Skype.

    Is this worth putting on my resume?

    submitted by /u/ZamiSayn10
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    Any good resources for scripting?

    Posted: 29 Jun 2018 02:11 AM PDT

    I got hired on at a NOC, and I want to automate the entire process of rebooting a server. I'm thinking this is scriptable, but I'm not quite sure where to start. Any advice is appreciated.

    submitted by /u/TallOne123
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    What time do you guys have to be at work by?

    Posted: 29 Jun 2018 01:33 AM PDT

    What time do you guys have to be at work by?

    submitted by /u/immafragger
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    I've been offered a job but I'm not sure what to expect

    Posted: 29 Jun 2018 01:20 AM PDT

    Hi all, hope you're well.

    I'm in the final year of my CS degree and recently applied for an IT help desk position. The company provides internet services to major businesses in the city (storage, mail, hosting etc).

    During the interview, I emphasised my interest in UI/UX design and they mentioned that they're planning on upgrading their website/customer portals. I wasn't offered the help desk position but they have asked if I'd like to work on the website. I've done web design units at university but I don't have work experience in the IT field. Could someone share their experiences with doing this sort of work? I'm assuming I'd be working under a contract - what does that typically involve in web development? What should I expect/know before accepting the job?

    I'm meeting with them next week to discuss the project but I'd like to hear about your experiences of doing similar work.

    Thanks for reading.

    submitted by /u/sadspice69
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    Should I go with QA or development for school?

    Posted: 28 Jun 2018 11:45 PM PDT

    I just got in to a couple of 2 year long programs and I have to choose witch one I want to proceed with before Friday ends.

    I have a hard time choosing between mainly two of them and I don't have very good insight into this world. Looking for some pointers and tips.

    One program I'm considering is as a C#/SharePoint/asp.net dev. The other one is about QA.

    I'm leaning towards going with QA right now because I kinda like the analytical and detective side of it. But I have read that som dev teams are moving away from QA to let the devs do their own testing.

    Any help, pointers and insight into the world of development and QA would be much appreciated.

    Thanks!

    submitted by /u/LostMyFaithToScience
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    Advice on finishing CS degree online

    Posted: 28 Jun 2018 09:06 PM PDT

    For five years now, I have been working at the same company as a Software Engineer. Around four years ago, I started taking night classes at community college. After much persistence, I was able to complete an A.S. in Computer Information Systems. Since I'm done with my associate's degree, I've been looking at schools to finish a B.S. in Computer Science. I've been looking into brick and mortar schools because I've gotten the impression that degrees from online schools are held in lower regard. My search has been difficult. There are a ton of universities near me. However, most are either stupid expensive or don't offer classes at night. After much digging around, I found a state university just over the state line 40-minutes from my work with cheap tuition (even with out-of-state rates) and a track record for offering night classes. I applied and was accepted. They transferred all my general-ed classes which was great! However, when I met with a counselor from their CS department, it was the complete opposite experience. She was very condescending and overall seemed unwilling to work with me. I'm not stupid, and I realize there is a difference between CS and IT/IS. For my associate's degree I took courses in both subjects, and while I didn't expect my IT/IS courses to transfer into a Computer Science degree program, I thought they would work with me on my CS courses (especially since I have work experience). While they are regionally accredited, they aren't ABET accredited. I don't hold that against them, however I feel like since they don't have ABET compliance hanging over their head, it's stupid for them to be unwilling to work with me.

    Overall I feel very disenfranchised and screwed over by our higher education system. While I'm no math-whiz, I can get by in the subject and won't have any trouble taking the Calculus and other math courses required in Computer Science. I also have strong technical abilities from my job, so that front won't be difficult for me either. However, I'll be damned if I'm going to waste my time and money retaking CS courses I took at community college. Her reasoning was also petty, like telling me one of the classes I took is 200-level and their equivalent is 300-level.

    For pride-sake, I really wanted to finish my bachelor's degree at a brick and mortar institution. However, it's becoming evident that doing so will force me to spend another 4-5 years going to night school just to finish a B.S., which is really screwed up IMO. Because of this predicament, I'm thinking of finishing my B.S. in Computer Science online, and then just getting a Master's degree at a brick and mortar university. Overall I have a lot of anxiety about doing this. How well respected are online degrees? If I get my degree from a non-profit accredited school like Western Governors University or Southern New Hampshire University, will people tend to mistake it for a for-profit degree mill like University of Phoenix or ITT Tech? I am pretty secure in my career, and have successfully interviewed and turned down job offers at other companies. I'm really just trying to "check the box" off for this part of my life and move on. Any input or advice would be much appreciated.

    TL;DR I am a self-taught Software Engineer with 5-years experience in the industry. I spent at least four years of my life taking night classes at community college, ony to be screwed over when trying to apply those credits toward my bachelors. Because of this, I'm looking to finish my B.S. in Computer Science online, and possibly get a Master's degree at a brick and mortar school. I'm anxious about getting my degree online. Will my degree be respected if it's from a non-profit institution like WGU or SNHU? Or will my degree be lumped together with the likes of University of Phoenix and ITT Tech?

    submitted by /u/ny_se_345
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    Certified Public Accountant looking maybe transition to IT consulting

    Posted: 28 Jun 2018 05:18 PM PDT

    Howdy folks!

    I'm a CPA with Big 4. 31 years old, so I grew up during the tech boom and because of that I'm generally more competent with IT than most of the peers I work with. I was wondering if anyone had suggestions on certifications that would generally get me started on the path of doing IT consulting for small businesses and small accounting firms. Many thanks!

    submitted by /u/horrible_noob
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    Advice needed regarding the CompTIA A+ certification and attaining a junior help desk position in London while studying for a degree.

    Posted: 28 Jun 2018 05:02 PM PDT

    I am debating whether to study in the holidays for the CompTIA A+ certification or not. It appears that it may help me in my job search for a junior help desk position in London but not too sure if its going to be beneficial. I have a couple of months combined experience in supporting a small business (uncles) and a voluntary 1st line support position but yeah. When I begin my degree, getting a IT support position may be helpful for my CV in the long term but getting a normal job to build some savings wont hurt either. Just looking for some advice really.

    I also have the time to do this as the degree I will be studying is based on distance learning, so a full time job wouldn't hurt.

    Thank you very much!

    submitted by /u/pimpslapper
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    Company change

    Posted: 28 Jun 2018 02:36 PM PDT

    At what point did you guys realize you had to make a move to another company?

    submitted by /u/chimp2005
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