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    Thursday, May 26, 2022

    IT Career How did you get away from tech support job?

    IT Career How did you get away from tech support job?


    How did you get away from tech support job?

    Posted: 26 May 2022 03:51 AM PDT

    I am currently working as a level 1/2 tech support. I have been in this role for 3-4 years.

    I have had a positive experience. My degree is computer science and I got the job right out of university and I feel I have learned a ton in IT my current company because they are a small company all the techs are taught and give the freedom to pickup and troubleshoot any ticket they want.

    The positive of this is that I have a broad knowlegde in many different technologies.

    But the negative, I feel, is that I have become a jack-of-all-trades master of none.

    I feel its time for me to move on from tech support. I am currently eyeing moving in to something related to the networking field such as going in to a telecom job or internal network support for a company.

    But I am not sure how or what to look for in terms of job titles or how to get in to a more specialised roles. Is there such thing as an entry level job in networking? I feel like when I do a search a majority is network engineers or highly experienced people.

    submitted by /u/nanjero
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    What does it take to become a junior/systems administrator?

    Posted: 26 May 2022 07:47 AM PDT

    I've just started studying for my A+ and I want a goal in IT other than "more certs" because you all already know, you will never be completely certified, and that's like saying I wanna know how many grains of sand a beach has. But I don't have a direction otherwise. I hear sysadmin is a good job, what do I need for certs to be one? How much do they usually make?

    submitted by /u/Fragrant-Bed-1582
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    Didn't get the Entry Level Role...

    Posted: 26 May 2022 10:11 AM PDT

    I didn't get the entry level job as an IT support level I, I had two great interviews, near-perfect answers (according to the hiring manager) but the other candidate that won the position had slight more experience than I did.

    I obviously feel like crap and all my confidence is decreased. How can I get an entry level role (that didn't require experience) but I'm not given the chance?

    I asked the hiring manager "What could I have done better?" and they said nothing, it was a tough decision for them but the other candidate had more experience.

    TIA.

    submitted by /u/Tonyy826
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    Remote workers, how do you manage your time during quiet times and what has helped you stay sane during quiet times?

    Posted: 26 May 2022 02:23 AM PDT

    I'm a remote worker since covid and will be until I decide otherwise, but I'm struggling at the moment mentally due to boredom, how should manage your days and what keeps you happy or at least mentally ok?

    Really keen for peoples input/help

    submitted by /u/permanentlyconfuz
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    How much programming knowledge is required for an IT professional to list it as a skill on their resume?

    Posted: 26 May 2022 10:17 AM PDT

    I'm fairly new to IT and have some basic CompTIA certifications. At some point in my career, I have an interest in pursuing networking or cybersecurity so I'm trying to learn some programming on the side. I am definitely not interested or trying to become a software or web developer but I understand that some programming knowledge is necessary and helpful for higher level IT jobs.

    It would seem reasonable that for those in IT, the programming expectation is lower than it would be for a full time programmer because it's not the only thing IT professionals need to do.

    Therefore, I'm unsure exactly how much programming I need to know before it is worth mentioning on a resume and how I should word my programming skills. Obviously, it makes no sense to embellish my programming skills as an IT professional because then an employer might prioritize programming interview questions and it would be evident that I have no idea what I'm doing.

    submitted by /u/blueberryman422
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    are you ever leary when a company isnt able to tell you what the pay rate is

    Posted: 25 May 2022 01:20 PM PDT

    I would think they would know what the budget is for a particular role and a hiring manager having no technical knowledge is not an excuse. Ive usually been low balled when its this kind of scenario even though its in the finance sector which usually pays better. Theres a job i have an interview for that im not all that excited for so im thinking about just cancelling.

    submitted by /u/somethinlikeshieva
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    My career is over before it's started. Do I have any viable backup careers? Fighting debilitating ADHD in my daily life.

    Posted: 26 May 2022 10:55 AM PDT

    Background: I came out of uni with a CS degree. I now have 2 years of IT Project Management and 3 years of SWE all at large name tech companies. I've worked as a business analyst, software engineer, project manager, and more. My lifelong goal was to keep gaining experience and certificates and angle into a FANG project/product management position. I enjoy high level problem solving and leading meetings more than the actual technical aspects of the work itself.

    Problem: My medication over the past 6 years is already having extremely diminishing effects, I can't keep up the way I'm going or keep increasing my medication. Not to belittle others, but I probably have the worst case of ADHD anyone has ever seen. Life crippling ADHD (took me 8 years to get my drivers license/GED without meds), extreme OCD (like I can't leave the house without flipping my lights on and off 3 times OCD when it's bad), generalized anxiety (I don't really feel anxious on a day to day, but certain things get me really worked up), and more. I'm the guy that went to a new doctor for a large corporate chain that said they never prescribe amphetamines without several tests first, that is until I opened my mouth. About 15 minutes into my story Doc interrupted me to tell me he couldn't listen to my circling thoughts anymore and asked me what dosage of Adderall I needed (true story, almost proud of that one).

    Summary: I can't work positions any longer that require substantial freedom, planning, critical thinking, self motivation, more. I really don't know what would work for me, a job that's literally only meetings and presenting information, or maybe something with urgency, or something with more clearly defined tasks? One of those, or maybe something completely brainless. Honestly, I am about to write off desk/tech jobs in their entirety, because that's how bad my condition and work related difficulties are in my own eyes.

    TL:DR - I can't work in the same areas I have been anymore due to debilitating ADHD/OCD. I'm honestly about to swear off every job that involves a desk. My current thoughts are: 1 find something CS related 100% completely brainless, 2 find something CS related that somehow engages my ADHD with little to no meds (no SWE please), 3 leave the field and look for something different like Teacher/EMT/Police Officer. I know you awesome people are probably going to encourage me to rethink things and keep trying, but that's not what I'm here for. I've had a really hard time with this but the decision is made, health/family > work (my wife makes a 6 figure income as well). I'm strictly looking to see what options I have regarding career choices that won't be as mentally strenuous.

    submitted by /u/Mvpalldayy
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    help picking which starter IT Job to take.

    Posted: 26 May 2022 09:23 AM PDT

    Hey guys need help deciding which company to pick for entry level IT postion. Got let go from contracting by my company a while ago and trying to shift into IT.

    Have 2 jobs that look like the are interested. One will just keep my TS rolling and the other requires SCI and they said they would get me that.

    So the question is, how much is sci worth ? Is it valuable enough to take less pay or put up with other stuff to get it? I know going from secret to TS is big deal and often worth suffering a lower pay job to get.

    Job one is temp position through TEK for 6 months. Pay is 22 per hour, actually 24 but gotta pay for benefits so not great. And Tampa area is expensive. But gets me experience with low level IT and the SCI.

    Figure complete contract and either get hired in full time to the company contracting with TEK or use experience and Upgraded clearance to go somewhere else, or find out IT isn't for me and do something else Guy from the parent company said they have been hiring most full time lately after the 6 months and promoting them with pay increase. Also have other locations of hired into parent company

    Job 2 is in Michigan with pay at 45k which goes a lot farther in Michigan and I currently am staying with parents since when contracting I was deployed all the time so never bought a house. Drive is about an hour so not horrible until i get my own place. Also match 401k at 5 percent . does have benefits but not sure on specifics as they won't say until I say yes and get offer letter.

    Upside of Florida is Florida, ocean , sunshine and Upgraded clearance. Closer to more options down the road for jobs in area I think. Job is entry level which is nice to start out. The bar seems low as in dont do drugs, show up to work don't violate security and you won't get fired which is nice.

    Downside is much more expensive to live and quite a distance to relocate so if things didn't work out can be a problem . IE rental lease etc

    Michigan jobs upside is close to home so makes relocation easier, and visiting family etc .apartments and housing etc much cheaper than Tampa area.

    Downside is Michigan been here my whole life and would like a change. Not the prettiest part of the state either(southern MI) less companies to have options here vs FL. But company supposedly has locations in other countries and states which is nice.

    Which would you guys recommend ? Is the SCI something that will be a big deal to open a lot more doors?

    submitted by /u/Catshannon
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    Should I feel bad for leaving before a project I came up with?

    Posted: 26 May 2022 10:53 AM PDT

    So,

    I've been working at this company for two years now, company X. X 's standards for setting up new PC's has always been shit. I just took on a project where I migrated most of the users to AzureAD, from on Prem. I pitched a bunch of ideas to start a new project to upgrade our licensing scheme to get access to intune / MDM so they (I) could automate the setup process for new machines, remote wipe devices, etc. Had this whole project lined up, already spitting it to upper management...

    Then a job offer comes through. 40k > 65k, Jr. Net eng job. Cuts my commute in half. Company is a smaller (40) MSP, but it's a job that I've really wanted to get into. Studied networking in college, graduating this upcoming semester. Have my CCNA, plan on renewing it to the newer version in the coming months.

    WTF Am I supposed to say to all those superiors who just ate up my upcoming projects?

    submitted by /u/Mortamus978
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    Possible dumb question about my entry level job

    Posted: 26 May 2022 10:42 AM PDT

    Hi all!

    I have no formal IT training whatsoever and for the past 3 years since graduating school, with a BA in theatrical design, I've worked in the food industry. I recently moved and my roomate managed to get me a Contract job as an IT field technician for local hospitals.

    I'm really loving the work but I'm just wondering what can I do from here? I assume more advanced jobs require certifications and degrees, but I was just looking for some beginner guidance. Thanks!

    submitted by /u/ArchJay
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    Not sure what to do next…

    Posted: 26 May 2022 06:52 AM PDT

    Hey All! I'm looking for some advice or maybe just some stories with what you have done. I'm 30 I've been in IT since 2015. I started as a helpdesk specialist like most us have. During that time I was assisting the lead Systems admin (learning his ways), then was luckily forced into the system admin role at that same job after the company laid a few people off including the system admin. I stayed there for about another year and a half. It was a complete addition to my already existing job. So I was exposed to A LOT and learned A lot during that time. I was doing helpdesk and sys admin task for a private company with about 400+ users. Managing the network, deployments, both hardware and software, hyper V environment, San Storage, vendor relationships, end point security… the list goes. Plus a few off sight locations with VPN tunnels… etc. I was laid off from there in 2020 due to covid. Started a new job 4 months later during COVID at huge enterprise company as a systems admin/infrastructure engineer. I've been here for about 2 years now. I would assume because it's an enterprise company, there is literally a department for everything. Literally…When I need to get things done after being assigned to a project I have to send an email out to say the networking team, or to the windows team or to the app services team… etc to have them do or ask what I need. It's like this for the majority of my work. It Seems to be more project manager related?

    I'm not sure if it's me but I feel like it's too early In my career to start moving towards a direction of IT project managing when I haven't put in years on the technical side. I still want to do the technical side but this place doesn't really allow me to do that. I don't have access to EVERYTHING like I used to which I knew would happen but not like this. The switch to this company financially was great for me I went from a salary of $67k a year to $87k. Great benefit! Awesome work/life balance. Remote 3 days out of the week and a yearly 4% raise that has no cap. But I feel like I'm supposed to be doing something more technical this early on in my career.

    I'm debating looking for a networking role some place or try to get into infosec or stay here and see where it goes? Maybe switch to a different department if something opens up internally. Unfortunately I don't have much of a mentor when it comes to this =/ to help guide me to the right path.

    Let me know your stories if anyone can relate!

    submitted by /u/streetstyle555
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    Need some advice about getting into the field. (Texas, DFW)

    Posted: 26 May 2022 10:30 AM PDT

    I've been wanting to get into an IT field since I was in my late teens (in my early 30s now) but I only have an associate's in science (I was lazy in college but trying to get my act together).

    I got an AWS Cloud Practitioner Certification a few years ago and I'm hopefully finishing my second CompTIA A+ core exam this weekend which after that I'm going to start on Network+ to try and get that knocked out next month.

    What all should I do or look for in an IT job to get myself into the field? Would I need to take a pay cut? Currently I'm getting $20/hr but it's a warehouse job that has been physically and mentally stressing me out for years without any possibility of raises or promotions.

    Thanks everyone.

    submitted by /u/Tahrann
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    Anyone have experience using Topresume.com for resume writing services?

    Posted: 26 May 2022 10:08 AM PDT

    I am applying for a grip of jobs online. Trying to escape a toxic disorganized msp. I have applied to several jobs on zip recruiter and received that "free resume review" they offer. I felt like the review actually made some decent points on how I can make my resume "more sexy". I am considering paying the $150 to have a pro take a crack at it. You know some to help me get past the hr bots.

    Any thoughts would be helpful

    submitted by /u/RelationshipFun5410
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    Looking for an entry level IT Job

    Posted: 25 May 2022 08:30 PM PDT

    I am trying to make a career change. I am currently studying for my A+ exams and have booked the first exam. What other steps can I take to make myself look more appealing for entry level work and where should I look for jobs?

    submitted by /u/Sensitive_Self539
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    Is WGU a legit college and is it respected?

    Posted: 25 May 2022 11:32 AM PDT

    I've been wanting to either, go back to school or earn my Comptia certs. I was poking around on WGU's website and noticed they offered Comptia Certs.

    This would be for CyberSecurity.

    Is WGU legit and would this be a good way to earn the certs as opposed to doing it myself?

    TIA

    Edit: This is blowed up way more than I expected it to. Thank you to everyone for giving input, it is greatly appreciated!

    submitted by /u/OnionBreath49
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    Can't decide what to choose

    Posted: 26 May 2022 09:36 AM PDT

    Hello! I believe that someone would read this whole text and give an opinion on what to do in my situation.
    I'm from Russia, 19, future student. I can't decide what university I should choose to make my future career and life better. I still haven't decided where I want to work, because I already tried front and back end, full-stack and mobile development, but right now I'm obsessed with VR. My whole university application is about VR! However, I don't have a single VR project (that's another problem to deal with).
    On one hand, I have a cheap (20k€) German university (Jacobs University) that helps with internships (as they say) and gives me a lot of free time to prepare for interviews and projects that I'm not having too much (My GitHub). I'm having big trouble with money, so I'm sure that in the second year of education I could pay for everything by myself and not bother my parent's wallets.
    On other hand, I have a great Canadian university (Simon Fraser University). It's way more expensive (45kC$) but I'm sure it has a better quality of education and better people there. But what I'm not sure about is internships. Of course, I can't get 40k from an internship, but I want to pay at least half of this 40k check by myself.
    I would certainly choose Canada if I was sure that I would get an internship, but I have 0 great projects in my portfolio. Of course, I would try my best to make everything I possibly can to get a great internship.

    So, I need an answer to these questions:
    What university I should choose and why?
    Does a university diploma affect my portfolio (at least slightly)?
    What projects are considered "great" for a portfolio, if I want to get an SWE AR/VR internship?
    What would you recommend me to do in general?

    I believe that you understood everything. Thank you for the help!

    submitted by /u/GooseMooz
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    Question/Tips on CCNA and Worker Experience

    Posted: 26 May 2022 09:26 AM PDT

    Hello, I was wondering what the job outlook would be for me. I am pursuing business management degree minor in cs. I am currently working as IT support configuring firewalls, troubleshooting etc. I plan to take my ccna. How would I do hunting for jobs and what jobs would/should go for

    submitted by /u/Boring_Reference4535
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    Accepting job offer you are unsure about taking?

    Posted: 26 May 2022 09:12 AM PDT

    Hello all,

    Recently I started applying quite aggressively to IT and networking related positions, including IT/tech support specialist type positions, which are not appealing but I thought I should take any position in order to relocate from my current country.

    I have been offered a decent 70k remote tech support job, but the problem is I am interviewing for a much more rewarding and better paying job. Also, I have been getting interview offers from others.

    What is appropriate or advisable to do in this situation? Should I:

    1. Decline the offer and take the risk that I won't be hired by the superior company

    2. Accept the offer, then bail on the job if things start to work out with a different company? (Seems shady but I don't know if that is par for the course)

    This is my first time actually job hunting, as I got my current job straight out of school. So, I do not know the ropes at all. Thanks so much for any advice!

    submitted by /u/1000swords
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    How do I negotiate salary after being with one company forever?

    Posted: 26 May 2022 09:07 AM PDT

    I've been working for my employer, which has a massive 110,000+ user base, non-profit, for 20+ years. I started in the Help Desk and now I'm senior application support. I've been looking at jobs outside of this company because I feel like I am not being paid what I should be for the number of skills and amount of business analysis/project management experience I have. The problem is I don't know what I'm worth. A lot of the jobs don't post a salary range and I feel like I am wasting their time if I get to the end of the interview process and they present some lowballed number that's way under what I'm making. Is that on them for not being upfront about the salary? I'm looking for $90k or above. I have been approached about some consulting jobs that are paying well into the six figures, but they require a ton of travel, which I can't handle with my kids.

    submitted by /u/squish_dawg
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    Why does everyone hate helpdesk so much?

    Posted: 26 May 2022 09:06 AM PDT

    My experience with level 2 help desk has been completely different from most of the people on this sub. It's way more than just resetting passwords, taking phone calls, and rebooting stuff. We get to do a lot of project work too. We actually have quite a lot of responsibility at my job and the work is actually quite challenging, fun, and rewarding. Most of the users and other teams I interface with are actually really nice and considerate and helpful. There are numerous training opportunities and leadership here really wants to help us get to where we want to be in this field.

    I guess I just wonder why so many people seem to have such bad experiences with this type of work. It's definitely not where I want to be, but at the same time it doesn't seem all that bad.

    What have you guy's experience been with this type of work? I'm curious if anybody else has had a similar experience to mine.

    Edit: I also get that different job titles at different companies may mean different things and have different responsibilities.

    submitted by /u/Lost-Pitch420
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    What to do as an HS senior?

    Posted: 26 May 2022 04:37 AM PDT

    Hello, everyone. As said in the title, I am an HS senior who is finishing school in a month (Canada). I would like to get into the IT field asap, but all of the help desk positions I have looked into are full time, which doesn't quite work well with my schedule as I am still in school. I am currently learning PowerShell on my own time. However, as I have read on this subreddit, experience is king. I cannot apply for any full time positions as said before, but I can't seem to find any part time positions available for anything tech related. What should I do over the summer break (Late June to early September) to help myself in finding a job in IT? Thank you in advance.

    submitted by /u/thetankengine4
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    Workday is the worst software I have used for job applications

    Posted: 25 May 2022 04:41 PM PDT

    After applying to hundreds of jobs I internally have a ranking list of all the job application software I seen, and Workday has to be the worst (the best one is the one that has the application on the job description page and is very short, most startups use it). So much so that I'm thinking about not even applying to jobs that use Workday. You have to sign up for each individual company, plus since they are separate accounts under the same domain, password managers can't even remember your password.

    It's even worse when they give you no option but to enter your supervisor's name and contact info or other details

    Greenhouse is WAY better and ICIMS isn't as bad

    submitted by /u/IceCreamAndMilkshake
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    Online background check legitimacy

    Posted: 26 May 2022 08:20 AM PDT

    Hello!
    A recruiter from Booz Allen Hamilton contacted me recently on LinkedIn for a job offer in consulting/software dev. The recruiter mentioned I would need to fill out a background check.I haven't interviewed with anyone yet, and a random email address sent me a link to complete a background check/pre-screen. When I go to fill this out it asks for my SSN which I am very skeptical about. It's hard to find any reviews on this site I was told to do the background check on.

    What does a legit online background check look like? The link they sent me was https://smartwp.bah.com/Portal/Login?ReturnUrl=%2fPortal%2fPreScreen%2fPSEFDetails

    EDIT: I am silly and didn't mention it's actually a security clearance as they contract work within governmental sectors.

    submitted by /u/JerrySmither
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    network engineer help !!!

    Posted: 26 May 2022 04:15 AM PDT

    network engineer that Plan and coordinate the setup, installation, configuration, and maintenance of Cisco switches, firewall, and routers.

    Is this a position where i can grow and move to different companies without being in a disadvantage.

    Will i be in a better position moving to a different company as a network engineer.

    submitted by /u/Flat-Finger-2944
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    Anyone Ever Work For Tailored Brands?

    Posted: 26 May 2022 07:30 AM PDT

    Anyone Ever Work For Tailored Brands? Looking at getting a Remote Position and wondering How the Workload is and Overall Experience?

    submitted by /u/TechspotWV
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