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    Thursday, March 24, 2022

    Computer Techs How are you guys pricing your services?

    Computer Techs How are you guys pricing your services?


    How are you guys pricing your services?

    Posted: 22 Mar 2022 08:53 AM PDT

    Hi folks,

    I'm trying to revisit our pricing strategy and see how others are pricing your services. Pricing has always been a tricky thing for break fix work. Over the years I've noticed less and less places that do this, which in my opinion makes our services more valuable.

    The majority of our income comes from our MSP contracts these days, but we still make an ok amount from break fix. How are you guys charging for your services?

    We've always had free diagnostics since we opened 15 years ago. Generally a diag doesn't take very long, and in most cases our estimates are accepted so I'm fine keeping it free for now.
    Our bench work is priced per job, not per hour.
    We have a standard rate of $150 that applies to most jobs.
    A hidden "quick fix" rate of $99 if its a really fast repair
    For anything out of the ordinary I'll come up with a price.
    We markup most parts 35%.
    All bench work gets a 30 day warranty

    We also offer remote and onsite support.
    Remote is $150 an hour, 30 min minimum, and then 15 min increments after that.

    Onsite is $150 an hour, 1 hour minimum, 30 min increments after that. (we don't charge travel time unless its a very long distance)

    Just trying to see how this compares to what you guys are charging. We're in New England, so a medium-high cost of living area, but not anything crazy like the bay area of Cali.

    submitted by /u/drnick5
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    First time interviewing a new tech

    Posted: 22 Mar 2022 02:15 PM PDT

    Hi guys, I am a Helpdesk Manager for a small MSP and I am about to carry out my first interview for a first line tech, I have a few questions on my list to ask but wanted to get some ideas from others who have been in my situation? Any help would be greatly appreciated!

    submitted by /u/CustomHam
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