The expert at creating Pin Reset requests Tech Support |
- The expert at creating Pin Reset requests
- Firewall Circumvention
- Don't be mad, it's not our fault
- I want music on my phone but I don't
- You can lead a horse to water....
- What is a terminal?
| The expert at creating Pin Reset requests Posted: 04 Feb 2019 09:02 PM PST Users at my job often forget the pin for their voice mail. The company created an automated system that user can use to reset their PIN, and we have 0 access to do it for them. User calls me for help with this: Me: Hi, how can i help you? User: I need a pin reset for my voice mail Me: Sure, its a request in our automated system. I can send you the link. User: Oh i already tried that. I actually usually help everyone with this. I did it so many times. But this time, we can't complete the request, the system is looping me when trying to make the request. Me: Ok then, let's do a remote access session I remote in the computer After 10 seconds, i am ready to make her do the request, everything works normally User: Well this isn't the way i usually do it. Me: Well this is how you do it. Now do your pin reset request, have a good day. User: But can i show you my way? It doesn't work. Me: This is how you do a pin reset request. Don't use a way that doesn't work, do it this way. User: But i want to show you my way please. Me: Use this way from now on please. Have a good day. Anyone ever notice how users are almost disapointed when their problem is very easily solved??? [link] [comments]  |
| Posted: 04 Feb 2019 10:13 AM PST LTL, FTP. I work at a medical facility in IT, and started here a few years ago. I have since climbed the ranks in IT, but I've been sitting on this story since I was a tier 1 tech support guy replacing keyboards and imaging machines. This was an email that was forwarded to us about an issue a user was having at one of our remote sites with the interwebs maybe 6 months after I started. We had just begun a transition of AV software when I started and blocked various sites our users enjoyed wasting time on (this particular one was MSN, which caused a number of malicious files to be downloaded due to users clicking on sketchy links or banners. They would also search for sites using the msn search bar instead of just typing in the site in the address bar and get sketchy results half the time). When you opened a web browser, if your homepage was defaulted to msn, it would immediately show a block page and you would have to manually navigate to a search engine or webpage. (Our old admin was real shaky about setting any policies. After I took over that role we now have an intranet site we default to.) Players: *User* - Dumb User at our remote site *HR* - Our HR director who had sent out an email one day prior about not visiting non-work sites and how our AV would block it now *IT* - Our entire IT department group (4 people at the time) inbox for ticketing From: *User* I know you're super busy, but I can't get into *paymentwebsite.com*, even when I go through the internet explorer (blocked) using the back door (typing google in browser). It lets me get to functionality and tools, and that's it. From: *User* I "went around the firewall" because the only way to get on *paymentwebsite.com* is to "sneak in ". I clicked on the "e" icon. Seriously, this is what we have to do to get on the *paymentwebsite.com* website. Anyway, it still didn't work, so I sent *Other User* an email asking her to verify the *randomdocument* for me. Thanks. From: *HR* Oh *User*, please don't be nervous about my earlier email - not at all. I'm sure the website you entered was just fine. Send us whatever website you are experiencing this problem with and we'll have IT fix it for you. Please do not be worried. This is mainly targeted toward those that truly abuse. All is good my dear :). From: *User* Oh good. Thank you! It's *paymentwebsite.com*. It lets us in with our password and stuff, but then won't let you do anything unless you go in a certain way......like trick the computer into thinking you're coming in from a new way. From: *HR* TL;DR - User circumvents a new "firewall" by using the "E" and typing "Google" to "trick the system" [link] [comments]  |
| Don't be mad, it's not our fault Posted: 04 Feb 2019 06:37 PM PST Hello! It's my first post here. I work in a factory as an Animator and sometimes Graphic Designer. I work under the IT department. Since our admin likes to give employees multiple tasks, I sometimes dabble in being a Computer Technician when there's nothing to do. Our factory has 3 buildings. Building A is the oldest building and is considered the main building. This is where most of the admin staff are located - This is also where the IT dept is located. Building B and C have small satellite offices for their admin staff which consists of HR officers. Office hours start at 8 am but my shift starts at 6 am. Since the boss comes in at 8 am, I'm left in charge with two of our computer technicians. Yesterday, at around 7 am, the phone rang. It was one of the HR officers located at building C. She is know to have an attitude with her. Let's just call her Lady HR. (I should note that the conversation below happened in my native language. Translating it in English makes it seem like it's not as rude.) Me : IT department, good morning! Lady HR (clearly irritated by the way she speaks) : Hello, this is Lady HR from Building C. My computer is acting up. Me : What seems to be the problem? Lady HR : Computer won't turn on. Me : Okay. I'll send one of our technicians over to look at it. Lady HR : When? Me (I'm getting a bit agitated by her tone) : Now, if you want. Lady HR : As it should be! Me : Okay, he's on his way. Lady HR : Okay, bye! Me, being me, I decided then and there to report her phone etiquette to the HR officer more senior than her (which happens to be with the same shift as me). A few minutes later, the phone rang again. Me : IT department, good morning! Lady HR (with a dramatically toned down voice) : Hi Sir Saix, this is Lady HR from earlier. I just called to apologize for earlier. I came to work early because I had a deadline, but the computer was acting up. Me : Hello HR! It's okay. I understand that a computer acting up is very inconvenient, but please, don't take it out on us. It's not our fault. It's basically the same thing I told the senior HR officer. After that, the day went uneventful. TL,DR : Lady HR gave me attitude over the phone because her computer was acting up. I decided not take that from her and reported her to a senior HR officer. Lady HR later called back apologizing. [link] [comments]  |
| I want music on my phone but I don't Posted: 04 Feb 2019 01:46 PM PST Hey guys, obligatory long-time-lurker, first-time-poster here. I barely post anything, so sorry for formating-failures. Have fun reading :) $Me >Hi colleague, what do you need? $Colleague>Hey. I have a little problem here. Since we moved to our new office, its hard for me to focus. its pretty loud here. You know, all of us are from the marketing-departement, we are on the phone a lot of the time, talking to customers, etc.. You know, when there are 3 people on the phone and you try to focus, its pretty hard. The others are listening to music on their company-phone. Helps them to concentrate. Now I wanna do that too. $Me >Ok, no problem, go for it. $Colleague>It is a problem. I don't have a company-phone. So i can't listen to music. $Me >Glances over to her own (charging) smartphone Well, you have a smartphone, don't you? Just listen to music there. $Colleague >No, why should I? I am at work now, why should i need to use my own stuff? $Me >Well, it doesn't matter, its on anyways, you can charge it here. Just use it for music. $Colleague >I have no music on it $Me >You don't? $Colleague>No, I use it for phonecalls, WhatsApp, etc. Sometimes my daughter goes to Youtube, playing games. I don't use it for anything else. $Me >Well, you could save some music onto it. You got CDs and stuff, right? $Colleague >Yes, but that's too much work. I just wanna hear music you know. Besides, i don't want any music on my phone. I have no data volume left anyways. $Me >Well, you could bring me some CDs, i will copy them during my lunch break… $Colleague>No, that's too much work, i just wanna hear music $Me >nearly crying $Colleague >proud That's a challenge for you, right? $Me >No, it could be so easy. You just have to… $Colleague >No, i just wanna hear music you know? To focus. Why can't you help me? $Me >Sigh $Colleague >So, what do we do now? $Me >Accepting defeat Ok, you know what? You can listen to internet-radio. Wait, i will show you. Navigating to internet-radio, going for local radio $Colleague>No, i don't want that, i wanna hear classic $Me >Sigh, navigating to classic $Colleague >Ok, that sounds good $Me >Ok. Great. Have a nice day $Colleague>Wait. I need headphones. $Me >... [link] [comments]  |
| You can lead a horse to water.... Posted: 04 Feb 2019 03:35 PM PST Shorty facepalm for the end of your Monday. $me, an email admin who probably admires the BOFH a little too much $cust put in a ticket asking for a group calendar to be made, with them as the owner and approver for all scheduled events (hereto referred to as #calendargod). I dutifully go about creating the calendar, but run into a whole host of errors; turns out this calendar already exists. I tell $cust, who ceases to respond for some time. After several attempts at communicating, I send one last update/close notice, when I finally get the response of, "Who owns it?"; at which point the following conversation occurs, spread out over two weeks. Keep in mind, every single one of my sentences here is spaced multiple days apart and proceeded by the effect of 'Respond or I'm closing this'. $me "$owner owns this room, with #calendargod status" Insert much longer time gap, and another close notice. $cust "Sorry for keeping you waiting, I'm trying to figure out who the owner is." $me "........." TL:DR. There's no cure for being a $cust. [link] [comments]  |
| Posted: 04 Feb 2019 08:25 PM PST this is my first story so bear with me. I am a trained software developer and work at a Uni as a first-level-support (pretty normal stuff, helping people with easy tasks) and i have to handle "resistant to advice"-students/employees. We call them DAU in germany ( dumbest assumable user = Dümmster Anzunehmender User) We work with a Ticket-System, by phone and stop-by (it's usally faster if they wrote a ticket) Someday i get a call from an olderly man(OM). OM: "i can't use VPN" me: "Don't worry. I'll be happy to assist you with. Could you tell me what you tried so far?" OM: "idk" i sigh. it's one of these days ... me: "okay, so first of all you need to download the installer files on your device. Which operations System are you using?" OM: "eh... Linux i guess? But i dont know how any of this works" oh god ... me: "okay ... let me get the linux manual here to guide you through it" OM: "i already tried it but i won't work" me: "what have you tried?" OM: "idk" that goes on for 30 minutes me: "allright sir. First you need your files on your device. Unpack it and then use the terminal command to direct to the right directory" OM: "and how do i do that?" me: "open the terminal and type in cd 'vpn-name'-* " OM: "what is a terminal?" at this point i am giving up and tell him to just ask his it-supervisor in his institute .. because ... someone who is using linux should know how to get a directory. This is one of the .. small .. storys. I have a whole lot more up my sleeves if you like. TL;DR - Old man tries to use vpn on linux and has no idea what he is doing. EDIT: thanks to u/barubary for correcting the term "DAU" in english. Godspeed good sir! [link] [comments]  |
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