Just happened today. And I wanted to strangle them. Tech Support |
- Just happened today. And I wanted to strangle them.
- You're Not Special
- I need Norton 360 to access the internet
- A quick ticket from one of our remote users.
| Just happened today. And I wanted to strangle them. Posted: 02 Nov 2021 11:17 AM PDT I'm at my pc doing pricing updates for the warehouse when my entire office turns off. I go to investigate when it comes back after about 15 seconds to find the monkeys in the warehouse flipping switches on the breaker box..... to find out which one controls the plug in their office. Me "Guys what the fuck is going on in here? Why did my power go out?" Monkeys "Were trying to find out which one controls the plugs in our office" Me "And your plan was to just start flipping switches to see what happens? Are you out of your fucking minds? Stop flipping switches!!!" Monkeys "But we need to know whi Me "If you touch that breaker box again without permission from the higher ups and with the servers running you will be fired. You need to have authorization to turn power off so that WE can make sure nothing is going to be damaged or lost" Told the boss I'm going to lock down the breaker box now [link] [comments]  |
| Posted: 02 Nov 2021 09:56 AM PDT I work at a car dealership doing marketing and running the website. Everyone also thinks I'm IT because I know how to use Google. This just happened. CAST: $Me = me $FG = Finance Guy $OG = old guy $FG: Hey Froot_Loop, this customer has the [AMAZING OEM APP] on his phone but it won't stay signed in because he doesn't have a password on his phone, how can we fix this? $ME: Uh, tell him to put a password on his phone? That's a security feature, there's no way around it. $FG: He's a realtor, he's on his phone a hundred times a day so he can't put a password on. $Me: (to myself: everyone's on their phones a hundred times a day, get over yourself) Sorry, that's the only option. $OG: Well I'll just call [OEM] and get them to change it for me! $Me: Good luck with that [link] [comments]  |
| I need Norton 360 to access the internet Posted: 02 Nov 2021 09:42 AM PDT So had an interesting call the other day. One of our remote sales staff calls me saying that he'd like permission to install Norton 360 on his company laptop. I tell him I can't allow him to install his personally purchased AV software as we already have AV software on the laptop that would conflict and company policy etc. etc. Should be the end of the discussion right? Of course not, but this response certainly caught me off guard. Salesperson: "Ok but I really need Norton 360 on the laptop to be able to work. I've been having all kinds of issues." Me: "Well you haven't reached out to me or submitted a ticket" Salesperson: "I can't even get online with my work laptop. I need the VPN in my Norton 360 subscription to access the internet!" Me: " I- wait what? If you can't connect to your network at home a VPN isn't going to solve anything." Salesperson: "Well everything else is connected and it has the VPN software on it." Me: "That doesn't mean the VPN is the solution. I can tell you for a fact that if your laptop isn't connecting to your network a VPN can't help you." Salesperson: "Well I need the VPN for other reasons too." Me: "Uhhh, like what?" Salesperson: "Some really bad people are after me and have hacked my network. That's why I'm having all these issues. That's why I need the VPN. I even have 2 ISPs in my house because Google fiber is supposed to be more secure." Me: "..... " *sigh* "So bad people were smart enough to hack both of your networks and block a single one of your computers from connecting to the internet, but they are seemingly unable to do anything to block your other internal network devices because of your Norton 360 VPN?" Salesperson: "Yeah Norton 360 seems to fix the issue." Me: "Norton isn't a magic wand and it doesn't make your computers invisible. If these bad people are inside your network they can see all the devices and their local IP addresses. It would take no time at all to disable network access to all your devices or even just brick your routers. It is considerably more likely that something else is going on and I'd be happy to troubleshoot that with you so we can get you back up and running." Salesperson: "So you won't let me install Norton 360?" "Me:" "Nope. Now can you tell me more about your setup so I can provide some initial things for you to check?" Salesperson: "No, that's ok I know it won't fix anything. I'll just use my personal laptop." Me: "Ok then. I'll note that on my end. Anything else I can help you with?" Salesperson: "Actually yeah, my phone has been dropping calls a lot lately." We use a cloud based phone system. So I log into check his analytics. Me: "So it looks like you are using the Mobile app (totally fine), but a lot of your calls are originating from other countries. Are you using a VPN when you are making calls?" Salesperson "Yup." Me: "Well trying to route a VoIP call over a VPN tunnel to halfway across the globe is going to cause significant latency that can cause your bad call quality and dropped calls and I'm seeing that in the logs. I'd recommend not using the VPN while making calls." Salesperson: "But then I can't access my internet!" Me: "Have you even tried not using the VPN?" Salesperson: "No because it's been working and I need the VPN to protect myself from the people who are out to get me." Me: "Well if you are unwilling to let me troubleshoot your connectivity issues then I can't fix your first issue, and if you won't disable your VPN on your phone I can't fix your second issue. Also, I'll be sending a message to your manager detailing your issues and your refusal to troubleshoot them. If you change your mind please reach out to me." Salesperson: "Ok that sounds good." *click* I updated the ticket I created and sent an email to their manager detailing the conversation as a CYA. I've had some weird interactions, but this one definitely earned a place near the top. [link] [comments]  |
| A quick ticket from one of our remote users. Posted: 02 Nov 2021 05:13 AM PDT Got a ticket just a few minutes ago from a user that's working from home on a remote session. This is month 20 of our company using this setup, but still users treat their WFH setup like cavemen discovering fire.
Man, if only there was some sort of obvious clue in that message that would fix your problem for you. I try not to be snarky in my reply but it probably still came across so.
I attach a handy little guide I made showing people how to extend displays and go get a coffee, wondering what other already answered questions I'll have to answer when the user gets back to me. [link] [comments]  |
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