The Quantum Computer Tech Support |
| Posted: 01 Oct 2021 09:14 PM PDT Scene: Its late evening, im just coming into work and the coffee hasn't yet had a chance to settle. I spark up the command center and log into the system and am greeted with a ticket of a user complaining that their computer is overheating. After reading the ticket I gleaned that the user was likely putting their computer in sleep mode and in order to prevent the fans from running they would need to shut the computer off in order for it to not heat up their bag / overheat the computer. I typed up an email to ask the standard questions, get back that indeed they are putting it into sleep mode because: "I need all of my applications to be open on the pages I need them to be when I open my computer, i don't want to wait for it to load up, just help me find a setting that allows me to keep the computer cool." I reply back that there are basically two options, sleep mode and power off. Type up a nice email and that is all I hear for two days. Two days later spongebob voice I get a phonecall in the que of a man so pissed off he can barely talk, and references his ticket number. I pull it up and wouldn't you know it, its the overheating computer user. I go over troubleshooting again, establishing the issue, what is happening and why and explain to the user that they will need to decide between sleep mode and turning the PC off, they then explode at me and declare that I: "JUST NEED YOU TO FIX IT, YOU GUYS KNOW HOW TO DO THIS I KNOW YOU DO". "Sir if you figure out how to make a computer be both off and on simultaneously please, let me know because I want to come work for you." -is what I wish I had said. sigh [link] [comments]  |
| "You forgot to install the printer" Posted: 01 Oct 2021 04:06 AM PDT Client calls: "You forgot to install the printer on our new PC, I can't print!" Me, knowing there are 3 computers in their office: "Have you tried printing from one of the other computers?" Client: "No." Me: "Could you try that, so we can find out if it just your PC or a general issue with the printer?" Client: "Yes, I'll tell my colleague to try and print something, let me just turn the printer on for him." Me: ... Me in utter disbelief to myself: You cannot be serious. Client: "Oh that did it, thanks alot." She didn't even seem realize what she had done. I'm certain she thought I fixed it. [link] [comments]  |
| You are subscribed to email updates from Tales From Tech Support. To stop receiving these emails, you may unsubscribe now. | Email delivery powered by Google |
| Google, 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States | |
No comments:
Post a Comment