• Breaking News

    [Android][timeline][#f39c12]

    Thursday, July 29, 2021

    IT Career Free Training on Windows Server 2019 Administration (WS-011) - Will Cover Full Course

    IT Career Free Training on Windows Server 2019 Administration (WS-011) - Will Cover Full Course


    Free Training on Windows Server 2019 Administration (WS-011) - Will Cover Full Course

    Posted: 29 Jul 2021 04:07 AM PDT

    Hi everyone,

    I'm currently delivering training on Microsoft's WS-011 (Windows Server 2019 Administration) course. I'm also going to be doing training on most of their other courses for those that's interested. The training should be enough to be able to write the exam associated with each course plus it will greatly benefit you in the workplace.

    I truly hope this helps someone out there that needs the help. I remember what it feels like wanting to learn something like these courses and needing to write the exams but not being able to find any resources, at least not any free ones that is.

    I intend on doing this completely at no charge to help those that's sitting in the same boat I used to be in.

    Free Training on Microsoft WS-011 (Server 2019)!

    submitted by /u/Immediate_Care_8028
    [link] [comments]

    If Kubernetes is a requirement you can't live without, and my resume has no Kubernetes experience on it, do not contact me to have an interview and go through the entire process to just tell me at the end you "need someone who is a master at Kubernetes"

    Posted: 28 Jul 2021 01:36 PM PDT

    I guess "apply even if you don't meet all requirements" and its just a "wish list" backfires sometimes....

    Edit: "Process" was a bad choice of words. I went through a zoom interview with the CTO and everything seemed to be going well until at the very end he dropped the "Kubernetes master" stuff. I know he was the one who reviewed my linkedin and resume as well.

    By Process I meant going over college, working history, the company, what I'm looking for, etc.

    submitted by /u/mikejr96
    [link] [comments]

    How is a day at a school district as an IT support?

    Posted: 29 Jul 2021 06:05 AM PDT

    Can you please share what skills you need . And what are the main roles on a daily basis? Thank you.

    submitted by /u/SRSI08
    [link] [comments]

    How/when to strategically ask for a raise or increased PTO/vacation time?

    Posted: 29 Jul 2021 09:51 AM PDT

    A little background here, I've been working at IT at my current job for about 1.5 years. I'm the main tech working at a financial institution and I do a lot of stuff, from answering 90% of phone calls, to doing tickets, to equipment ordering/setup/distribution, to troubleshooting/supporting specific software pertaining to our industry. We are growing at an accelerating rate, and expect to have about 50% more employees by mid next year, along with a dozen or so more offices. At this point, it's just me and one other tech doing main frontline support and anything to do with user interaction/hardware setup/any misc stuff. The other tech is leaving soon, and we have been EXTREMELY overworked. I honestly feel like for the amount of money I'm making that I'm very underpaid and very overworked. I'm wondering when is the best time to ask for a raise or increased vacation time? Essentially in the next couple of weeks I'm going to be needed more than ever (I'm going to be doing the job of two full time techs till we hire on another one, then I'm going to need to train them in all of our processes/systems, etc). I figure then would be an extremely opportunistic time to push for a raise/more time off/some type of benefit, but has a high chance of pissing off my manager in the future. What do you think, and what do you think would be better to push for more, more time off, or increased pay?

    submitted by /u/bjjkaril1
    [link] [comments]

    Finally got a new job. Some thoughts after months spent interviewing, 3-5 interviews a week.

    Posted: 29 Jul 2021 09:41 AM PDT

    I.T. Manager Position - El Monte, CA | Full-Time | $90k/yr.

    Posted: 29 Jul 2021 09:35 AM PDT

    Hi all,

    I'm looking for an experienced I.T. manager for my client. 7 yrs or more experience in I.T. with college degree and certifications preferred. The candidate's background will be checked so will the references.

    Health, vision, 401k, and life insurance benefits. DM me for position details. Must live in the LA area to qualify. Passenger transportation industry.

    submitted by /u/Accomplished_Brick70
    [link] [comments]

    Automation = future? Career advice / switching jobs

    Posted: 29 Jul 2021 09:10 AM PDT

    Hi everyone,
    I recently got offered a job where I'd be responsible for the automation of all kinds of business processes (I wouldn't do the actual implementation, it's more of a management position, which is totally fine). The tools that will be used are probably low-code RPA tools (Robotic Process Automation), Data Mining tools like Alteryx, maybe Python, maybe also APIs, so basically whatever seems suitable for the specific use case. The main responsibilities of the job would be stuff like identifying processes that can be automated, making sure they're even worth automating, writing user stories, etc.

    I always hear about jobs being automated and automation being the future, etc.
    What do you think about this job offer and the field in general? How does it compare to let's say Data Analytics or Cyber Security in terms of future career prospects?
    I have a pretty cool job at the moment (Data Science), but for some reason this whole area interests me quite a bit.

    Thanks a lot, I'd appreciate any kind of comment on this topic.

    submitted by /u/single_malt22
    [link] [comments]

    What KPIs should I present to my new boss to make a good impression?

    Posted: 29 Jul 2021 05:16 AM PDT

    My new boss is returning to the office soon and wants me to think about objectives for myself, tied directly to my bonus. He said examples could include ticket management, improvement ideas/implementation, improving efficiency etcetera.

    The bulk of my role is security and sysadmin duties (in charge of infrastructure, investigating security incidents, training and mentoring the more junior employees, upgrading systems, 365 Security Centre threat analysis).

    I want to look like I'm taking initiative and present some realistic, thoughtful KPIs here for myself. Any suggestions as to what measurable objectives I can suggest for myself would be greatly appreciated. I want to make a great impression here.

    Thanks so much in advance! <3

    submitted by /u/Candid-Chip-1954
    [link] [comments]

    Is it normal for help desk jobs to not feel like an IT job?

    Posted: 29 Jul 2021 08:48 AM PDT

    I'm in training. My job requires me to troubleshoot client systems and use the knowledge base to troubleshoot and not deviate from the article, no matter how obvious the solution is. The reason being that they didn't want to mess up the client systems.

    At this point, I don't feel there's an opportunity to use the knowledge I learned from my studies and apply it to the job. I'm not setting up accounts with active directory, using power shell commands, using ipconfig etc. It doesn't feel as in-depth as I expected. There's just a lot of handholding when I'd thought you'd be expected to memorize everything from studying A+ and just know this stuff.

    Is this normal for Help Desk jobs to feel like this?

    submitted by /u/PurpleCat169
    [link] [comments]

    Recent grad of a program that I don’t like - how to transition into IT?

    Posted: 29 Jul 2021 08:47 AM PDT

    I graduated last year with a communication degree. I realized about halfway through that I hated it but I had changed majors twice already and was in too deep financially to switch to something else so I just finished it.

    When I started college I was going for comp sci. I did two semesters of basics, including two programming classes (an SQL and a Python class). I had TERRIBLE teachers for these two classes which led to me getting really discouraged, thinking I wasn't cut out for that career path, and that I would never be able to learn programming. My goal at the time was to be a software dev.

    To make a long story short, I sort of spiraled after that and was never sure of what I wanted to do, so just picked something that I thought i'd be good at. Since graduating, I've been working for a local government and I just honestly hate it. I want to transition into an IT career, but I feel like it's too late to get back into software dev. I don't really know what else is out there that I would qualify for with my degree and experience.

    My only goals are to be able to work from home, and make a reasonably comfortable salary (maybe 50k-60k). I have a TON of free time at my current job, my boss doesn't care what I do during that time as long as i'm in the office. So are there any online certifications, classes (not too expensive), etc that I should look into to kick start a transition?

    submitted by /u/dogmotherhood
    [link] [comments]

    What is the starting salary for graduates at Microsoft UK?

    Posted: 29 Jul 2021 08:21 AM PDT

    Thinking about where I want to go after uni. Does anyone know the answer to this? The kind of roles I would be looking at would be custemer facing, so either a Cloud Solution Architect, or a Technical specialist.

    Cheers

    submitted by /u/OptimisticStudent16
    [link] [comments]

    What's the general road map to becoming an SQL expert?

    Posted: 29 Jul 2021 07:53 AM PDT

    Hello. I've been learning and experimenting with a plethora of different coding languages and platforms and so far, SQL seem to be my favorite. I like how I can easily see what it is I'll be doing with the language, which is not the case for other stuff, which has careers so vague and a bit too expansive for me.

    I want to be able to be an excellent pick for companies who require SQL developers. What are some other languages that I would have to use with SQL? I heard AWS and .NET is a big recommendation for this field.

    submitted by /u/Mansa_Idris
    [link] [comments]

    Can I still negotiate for a higher salary after agreeing to the salary offer verbally?

    Posted: 29 Jul 2021 06:41 AM PDT

    So it's a bit of a complicated situation…

    Recruiter called me yesterday offering me the job I applied for in a different department, within the same company.

    I asked for a 30% raised and the offer was about 23%. I agreed on the spot. And I checked with him if I will still be a eligible for the annual performance review that's coming up in a few months time. At first, he said no, so I said in that case, I would like to discuss for higher starting range. So he checked for like 30 seconds or so and told me, oh yes you're still eligible. But he will not know the % of performance bonus because that's based on the performance review your manager has put through for you and up to your current manager to decide how many % of salary increment I get.

    So I agreed, and he said he will then start with sending the paperwork for various leaders for approval on this agreed salary range. However, later I checked with him that this eligibility of performance review will not be stated on this offer letter as it's based on the original offer letter I signed when I joined the company.

    I checked with my current department manager (the one that I will leave soon), and the manager told me it's likely there will NOT be anymore salary adjustment from the performance review.

    So I'm really concerned at this point. The paperwork is ardy in the progress of approval by leaders in the new team. I have not received any offer letter yet.

    Is it too late to call the recruiter now and asked to negotiate the salary?

    Thank you for reading this far. I would really love to hear some advice!

    submitted by /u/imone5tree
    [link] [comments]

    When they say IT is going to change and that networking specialists will need to “adapt”.. what does this mean?

    Posted: 28 Jul 2021 12:05 PM PDT

    I hear this sometimes but I don't understand much about it. I feel like when people say this, they are saying "you will be irrelevant and jobless in 15 years". Is it because IT infrastructures are migrating to cloud? What is the big deal about IT infrastructures migrating to the cloud? Surely, the IT specialists can adapt and learn new skills about cloud or automation or whatever right? I ask this because I'm going to college for a 3 year program this fall. It will be about IT-networking and security and will teach some cloud too. Please provide your thoughts and details. Much appreciated.

    submitted by /u/Comfortable-Unit9880
    [link] [comments]

    Unsure on how to progress next in my career and worried about making the wrong decisions (UK)

    Posted: 29 Jul 2021 12:18 AM PDT

    I have been doing IT support for just over 4 years now and it is completely soul destroying to say the least. I'd like to move into something software dev related and decided to complete an online part time Computer Science degree (University of London) - i'm now thinking this was a mistake as i'm working full time it can take up to 6 years to complete. I was wondering if a software developer apprenticeship may have been a better fit but that also means I would be taking a massive pay cut.

    I know what I want but I don't know how to get there, is anyone able to give some advice?

    submitted by /u/pixelpumpkinjuice
    [link] [comments]

    Just had my first phone interview for a technician role, it did go well.

    Posted: 28 Jul 2021 03:10 PM PDT

    Share your experience, If you had to complete a couple assessments before getting hired. Thanks!!

    submitted by /u/Investplayer2020
    [link] [comments]

    Study for the now or for the future? Not sure what my next move should be

    Posted: 28 Jul 2021 01:48 PM PDT

    I work supporting several construction companies as a Sysadm. This place is in the Flintstone era of IT: no offsite backups, old and outdated OS's, aging hardware and no public usage. It's like what IT was in 2010, everything on-perm running on VMs.

    I was hired as a sysadm with a focus on systems and was told there was also a network admin that was hired a week before I was. He was fired 4 months later because he didn't know anything about networking so I have had the do the networking portion to the best of my ability for over a year.

    There are some areas that I struggle with like switching, and SAN storage and some VMWare stuff. Feel like if I put in enough time to get better at it if I study more in my off time but the reality is there is not much room for growth here and the rest of the world is moving to public clouds.

    Trying to determine whether I should put my focus in improving my skill set for my current position or ignoring my weaknesses and focus on learning public clouds like Azure for the next role.

    I know people are going to say why not both? The problem is I can only take about 30-45 mins daily of learning before I lose focus and stuff starts going in one ear and out the other after that.

    Anyone else ever have this situation? What would you do?

    submitted by /u/ProfessorWeed69
    [link] [comments]

    Realized I am not very good at tech support over the phone. Tips on how to get better at it?

    Posted: 28 Jul 2021 10:07 PM PDT

    Hey all,

    After about 3 weeks of training with the products that we are supposed to provide tech support in, I am quite forced to do phone call supports starting today. Man, I am terrible at it. I would frequently put customers on hold, and ask others for help, often for a quite long amount of time.

    I am not too sure if this has to do with the lack of training with all the things that I have been trained by far, but there seems to be a lot of things that I still don't know about. Often times I quite repeat myself saying the same thing. I think everything from the easy or the hard stuff calls will just come to me anyway, regardless of difficulty, and I am quite expected to get it solved and not be able to transfer to anyone in particular.

    Perhaps this is something I will have to practice and get better at, but how should I make this experience more pleasant? How should I get better? I do utilize others for help for my problems, which they are nice enough to do so. Anything else I should focus on? I really don't like doing tech support over the time, but I will suck it up and do what needs to be done.

    submitted by /u/The_Observationist
    [link] [comments]

    I need some advice about some job postings that my IT/data analyst program is recommending me to pursue

    Posted: 28 Jul 2021 09:52 PM PDT

    So I'm in a vocational training program for youth looking to get into technology. Technically, the program I'm in for is Junior Data Analyst, but the organization also has a Junior IT Analyst program, and they help you to apply for all sorts of help desk, junior analyst, customer service entry level stuff, intern positions. I want to either get into a junior data analyst role entry level, or if that fails because there's not many opportunities in my city, I want to go the traditional IT helpdesk route.

    They forwarded me a few jobs that I should apply for. Here are two. My impression is that the first role is kind of decent entry level help desk stuff. Am I right or wrong?

    The second one is Shopify Support Advisor (formerly Customer Guru), and it doesn't seem like a tech job at all, and purely customer service. Am I wrong here? Am I overthinking this?

    I am not too familiar with the rules, but I know job postings are not allowed, so I'll just paste the title and responsibilities. I would like some advice if either of these jobs are worth pursuing from an IT perspective:

    1) "Remote Client Services Analyst"

    The successful candidate will be responsible for providing remote application support to our clients via email and phone support. The CSA will also appropriately route general questions or concerns about sales opportunities, software licensing and user management. The position offers highly motivated self-starters an opportunity to join a successful, dynamic company. This is a remote position and requires the candidate to work from home. Essential Functions:Actively participate in achieving departmental service levels and corporate goals by way of being a positively contributing Client Services Team member and demonstrating our CORE values (Care, Ownership, Respect and Excellence). This may include direction or assignment of work under the Client Services Department scope of work tasks. This could be from various channels including but not limited to calls, faxes, emails, voice mails, chat, social media or cases of any and all skill set as required to achieve both Service Level targets and Client Satisfaction.Review outstanding cases to ensure that Service Level Agreement (SLA) requirements are met.Take ownership of calls and case volumes in Client Services queues to monitor for trends and suggest solutions.Clarify customer's concerns or issues and take appropriate action to respond to cases in Salesforce CRM prior to escalation to the Central Desk Coordinators, Team Leads or another department as necessary.Provide shadowing / training both internally to new staff and externally to customers.Actively participate in the scheduled rotation of the After-Hours Client Services phone to ensure that Service Level Agreements are being met.Provide support services for acquisition products and communicate with external contractors as and when required.Demonstrate Case Close rate > or = average of within acceptable variance of CSA's with similar skill sets.Achieve 85% or greater quality scores on spot checks (Matrix TBD).Reliable attendance: Defined as- schedule adherence to start and end times, lunch and breaks with professional communication regarding matters of attendance.Be accountable for any assignment of work given by the Client Services Central Desk Coordinators or Client Services Leadership team.

    2) Shopify Support Advisor (formerly known as Customer Guru)

    The work of a Support Advisor, frequently called a Customer Service Representative within the industry. Our merchants have amazing stories filled with highs and lows, frustrations, and triumphs. It is in these moments and many in between that you would make an impact.

    Qualifications • Adhering to a daily schedule that includes a mix of: Phones, three (3) simultaneous chats, and emails. • Ensuring merchants have a quick response time by staying on top of your assigned tickets, with same-day ticket review. • Acting as a business coach and thinking about the merchant's business holistically when offering solutions. • Completing essential follow-up documentation after each interaction. • Engaging in human conversations with merchants to identify and resolve issues, and provide coaching/growth opportunities for their businesses. • Offer needs-based solutions, not pushy sales. • Advocating for merchants and the Shopify platform by communicating with stakeholders. • Owning your own development through reflection, reviewing past interactions and preparing to discuss growth opportunities with your Team Lead in regular 1:1 meetings.

    As a Support Advisor, you'll work within a dynamic, diverse and, supportive environment. You won't always know the answers to the questions you're being asked, so your ability to be resourceful is key! We believe in human-centered, high-quality customer experiences. Using chats, phone calls and, emails, you'll be there to listen, teach, problem-solve and, explore growth opportunities with Shopify merchants.

    Option 1 seems IT related, whereas option 2 just seems to be a purely Customer Service role. Am I right here? Or wrong?

    submitted by /u/Section-Tight
    [link] [comments]

    I have an Interview for Junior Network Engineer Role this friday, and I am getting nervous of what they might ask

    Posted: 28 Jul 2021 05:54 PM PDT

    ANY tips for the interview ? what should I prepare ? some technical mock questions would be helpful.

    Thanks guys.

    submitted by /u/Rayhanrazzark
    [link] [comments]

    Higher tier position with certifications but no experience?

    Posted: 28 Jul 2021 05:37 PM PDT

    If I pass exams for higher certifications than the trifecta (A+, network+, security+), what is the chance that I get hired for a more advanced position, even though I have never worked as an entry level/help desk?

    submitted by /u/chilltutor
    [link] [comments]

    Where and how to offer ‘pro bono’ IT services for charities?

    Posted: 28 Jul 2021 05:36 PM PDT

    As the title says, I'm looking to put some of my now more mature skills to good use in the way of volunteering for good causes. However, I'm having trouble finding ways to track down any organizations that might need that.

    Any ideas? Tips?

    submitted by /u/TheInfamousMortimer
    [link] [comments]

    No comments:

    Post a Comment

    Fashion

    Beauty

    Travel