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    Monday, June 28, 2021

    IT Career [June 2021] Ask the Experts - IT Management

    IT Career [June 2021] Ask the Experts - IT Management


    [June 2021] Ask the Experts - IT Management

    Posted: 28 Jun 2021 01:12 AM PDT

    Do you have an interest in IT Management as a job or career choice? Are there things that you have wanted to know but not been able to find a resource to ask?

    Some scenarios for potential questions:

    • Ever had a question you wanted to ask your manager but didn't think it would come out right?
    • Ever wonder what the heck your Director was thinking when they decided to not hire someone?
    • Do you want to join the ranks of management but not sure if it is a right fit?
    • Ever want to know how managers got where they are now?

    Ask the Experts is an opportunity for the community to answer questions for each other or provide general advice on their respective field to people interested in joining your ranks.

    NOTE: Experts when you answer, please give an indication of your experience in the field.

    Example:

    Regional Manager for 8 years, Director for 3 years.

    MOD NOTE: This is part of a weekly series. Next week is Networking.

    submitted by /u/AutoModerator
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    I want to get more experience in Linux and get some more certifications, which Linux-related certificate is worth it?

    Posted: 28 Jun 2021 07:18 AM PDT

    I've been working the last years as a support engineer while studying for a bachelors degree. Aside from this I've also attained certification in Cisco and PaloAlto since I want to pursue an IT career in networking & security. To further broaden my knowledge base I want to attain linux certification but I'm not sure which certification I should pursue. At this moment I'm considering CompTIA Linux+ or Red Hat Administrator (RHCSA). Are there any others I should consider?

    submitted by /u/gaaia
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    If IT is so in demand why is it so hard to find a job?

    Posted: 27 Jun 2021 01:47 PM PDT

    I graduated with a degree in information technology and management from a 4 year 2 years ago. I can never find a job, I have applied to over 900 positions and got no callbacks. Someone please help I do not know what to do. Why is it almost impossible to get an entry level job?

    submitted by /u/Jeffreyjellyfish33
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    Same Company, Different Role - Do I Still List It On My Resume to Show I've Been Working?

    Posted: 28 Jun 2021 07:18 AM PDT

    Actually this post kind of has 2 questions here, so hope thats ok.

    I was furloughed due to Covid from April 2020 to September 2020. Right before the furlough, I was transitioning into a new role at the same company. When I came back in September I continued the transition and completed it in January 2021. My first question is here is do I need to indicate that I was furloughed at all? Or is that more of a way "Don't worry unless they ask" kind of thing?

    Second Question is even though I am working for the same company, this new role is more paperwork than actual IT, so much that I feel it is not even worth noting on my resume. In fact that I did note it at first and it just kills the "flow" of the Resume and feels like a random role was just put there.
    How does one indicate that they have been working for the same company, despite the role veering away from IT?

    submitted by /u/DaruksRevenge
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    Job Offer after internship at Fortune 500 compensation question.

    Posted: 28 Jun 2021 07:37 AM PDT

    Hello everyone, I'm coming towards the end of my 6 month internship, the company has offered me a Junior NOC technician opportunity with starting pay of 25.50/hr, 3 weeks PTO fully covered health care and 8% 401k match. Offer seems good to me, I'm in a top 100 sized city in the US. Does this seem about right for a new grad with 2 internships?

    submitted by /u/upstateboro
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    Started my first infrastructure role in the beginning of June and I feel like I have no clue what I'm doing.

    Posted: 28 Jun 2021 08:47 AM PDT

    So I've been working IT for about 7 years now. Started in Desktop support and after 3 years, moved into a sysadmin role as a Jamf engineer doing that for about 3 years. I finally jumped ship and landed an Infra role in a very similar environment, but I've quickly realized I don't know 90% of the systems we support here.

    I'm feeling a bit of imposter syndrome at the moment because, while they did hire me for my Jamf experience, I'm also expected to support and manage other systems like vCenter, SCCM, Varonis, Isilon, NetBackup, AD, etc. I have a generally decent understanding of networking, but when I hear conversations going on about interconnectivity between different systems here, I often get lost. They have some documentation, but I worry that some of it is out of date and also the unfamiliarity of these systems makes me cautious to touch anything.

    I worry that if I ask too many basic questions, they might think I'm under qualified and replace me or something. Is there anything I can do on my own or any resources I can refer to to help get me up to speed without asking everyone a million questions how to do every little thing?

    I currently have the following certs: Network+ ITIL v3 Jamf Tech - Expert

    Planning to get: AWS cloud practitioner Maybe CCNA

    submitted by /u/gtdragon980
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    Should I even bother taking a NOC technician job that pays a low wage? Is there any room for advancement?

    Posted: 28 Jun 2021 04:02 AM PDT

    The job is supposed to be a lot of monitoring and customer service. Is it even worth it to take it or should I just leave the field?

    submitted by /u/thisishardddd
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    A story for those just getting started and are unsure of the future.

    Posted: 27 Jun 2021 06:33 PM PDT

    I (25M) started getting into IT last year. I've worked in restaurants my entire life and was sick of it so I decided to start studying for the A+. I passed both cores 2 months ago. I started looking for jobs and within 3 weeks I was able to get a position working for a cloud based software company with a starting salary of $40,000 a year. It's not that much but it is to me. The point is I never thought I was smart or capable enough to get into this business considering I had no degree and no relevant experience. If I can do it so can you. Don't give up and be confident in yourself!

    submitted by /u/themardyage
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    Is it worthwhile to create YouTube channel, GitHub, website, blog etc?

    Posted: 28 Jun 2021 12:27 AM PDT

    Not much to add beyond title - I have heard the suggestion but in terms of adding to your resume, interview and/or career wise is it actually useful?

    If you were interviewing someone would you bother checking one of these if it was mentioned?

    submitted by /u/throwact_droidhk47
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    Should I take a step back and get more well rounded, or stay with my specialization?

    Posted: 28 Jun 2021 08:07 AM PDT

    I'm at a fork in the road and would like some people with BI expertise to chime in. I am a BI developer (7-9 years depending on how you count), don't personally know anyone who knows Qlik products better (server + client). I'm also very advanced with SQL. Certified and worked with Tableau. Recently got my AWS SA and dev certs. Great with powershell. Very good teacher/instructor/communicator working with leadership or stakeholders. I like the design/architecture part of the job, and delivering solutions that automate processes or streamline answers.

    The problem: I do not consider myself "well rounded" in the sense that I do not know python, or any programming language (beyond the very basics of js and VB). My AWS certs are going to get wasted unless I get into it somehow.

    The fork: Do I continue to specialize in BI by seeking more high-paying Qlik/Tableau roles ... or ... do I "move back" a step and join a team working with python to learn the language and general SDLC / CD/CI stuff for a year or so. Either one would have to somehow be connected to AWS

    The facts: I work for an F50 company and could possibly "move back" to a python role in another part of the company without dropping my high salary or benefits

    The fear: I can walk into a room and look at anything qlik related and critique it with authority. Tableau also to some extent. I don't know jack about programming and SDLC or building awesome stuff outside of one of these cookie cutter design environments but would like to. I cannot compete with kids fresh out of college that are going to put 60hrs in. With young kids of my own I can do the 40 for now

    Thanks and sorry for the long post. I welcome any and all advice.

    submitted by /u/NoUsernames1eft
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    Really want to quick my job and move home but I have no backup plan.

    Posted: 28 Jun 2021 06:21 AM PDT

    So I got a job right out of college in the town I went to college. I had the intention of moving back to my hometown within a year but now it's been over two years. I've been applying to jobs for a little over a year with some interviews and one job offer. I didn't take the job because it wasn't the right fit, but I'm regretting not taking it. My lease is up and I really don't want to sign another one. I want to just quit my job, move in with my parents, and start looking for jobs in the area while being there. I would get a serving job or something else while looking for a job in my career field. Is this a bad idea? I have money saved up to pay my bills for awhile and I wouldn't have to be paying rent. But I would lose insurance and job security.

    Living somewhere I dislike for a job that I dislike is becoming a major issue for me and I don't know what steps to take to resolve it.

    I really appreciate any advice!! Thanks in advance!

    submitted by /u/allybear2217
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    Can you get a high paying job just with certifications?

    Posted: 28 Jun 2021 07:49 AM PDT

    I'm working in help desk at a company that has advancement opportunities for only in the help desk field ( Tier 2, 3...). I plan to work here for 6 months and then leave. I also have 6 months of JR sys admin experience. Can I just pick a route and level up with certs to move on up? Like if I decide to get a bunch of Azure, or AWS certs, or the CISSP, or the CCNA, will I actually get hired? I'll also add in Red Hat certs as well.

    submitted by /u/ra31373137
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    Failed Comptia ITF + twice … should I retake it for the third time or look into getting my Comptia A +?

    Posted: 28 Jun 2021 07:45 AM PDT

    I failed it twice. I am reviewing where I went wrong.

    But should I look into that? Or should I look into getting the A+?

    submitted by /u/Learning2CookNow
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    How many certs before you begin applying for jobs?

    Posted: 28 Jun 2021 07:18 AM PDT

    Hi guys, if you do CCNA and CCNP then what else should you do to round out your certs on a CV? THANKS!

    submitted by /u/yuze_
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    I wanna switch over to IT-Security full time from my sysadmin role.

    Posted: 28 Jun 2021 09:08 AM PDT

    So I finished my 3 year apprenticeship in Germany and got a full-time job at the same company. During the 3 years I acquired some certifications like the CCNA and some of the free cyber security stuff from Cisco. Also currently working on the python and Linux courses.

    After a year I finally moved to 3rd Level and got some interesting tasks (setting up a new proxy, graylog and honeypots). I also deployed with a colleague webex (asdf, client deployment and site administration), I am also in charge of our remote desktop solution (anydesk on-premise).

    As I wanna move fully into IT-Sec I was wondering if someone has a good idea of what a next good step is. My recent tasks help me to get into more security topics but I was wondering if I miss something. I already try to inform myself with black hat conferences and some newsletters (e. g. Daniel Miessler)

    Should I just stay the course or are there some must haves I am missing? thanks for all the advice!

    submitted by /u/MadHarlekin
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    Need some advice regarding an IT help desk traineeship

    Posted: 28 Jun 2021 08:00 AM PDT

    Hi, for context I am 18 (live with my parents), in Australia, currently work in retail 20 hours a week for $18 an hour and attend uni for a degree in an IT related displicine (first year), I've been offered an IT help desk traineeship however the pay is only $11 an hour and is 38 hours a week for a year for a worksite that takes about an hour to get there by public transport.

    My question is should I drop my current retail job and do this traineeship at reduced pay? I'm hesitant not only because of the massive pay drop but also because I'll have to work 18 hours more (and while I'm at attending uni), that will take 2 hours of public transport a day and because it'll be $7 less an hour.

    The benefits are the experience because it's an entry level job that doesn't have any required knowledge/skills so I'll be trained and it'll be a good addition to my resume and the networking opportunities will be nice and I'll also be recieving a nationally recognised certification in business as it's IT/business related.

    To top it all off, I do not enjoy uni as I'm very bad at programming so I'm considering dropping uni altogether to do this instead and get a better job after and get IT certs in the meantime. I have no clue what to do, and I'm also scared that if I do quit my current job and don't end up liking this traineeship I'll be out of a job, my apologies for writing so much. I have an opportunity that might screw me over or it might kickstart my IT career and I don't wanna miss that opportunity. I have until the end of the week to decide but I want to decide ASAP as I don't want the position to be offered to someone else, any advice would be appreciated.

    submitted by /u/hookedonafeeling1234
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    Feel like I'm losing my mind. My boss is always on me. Am I wrong?

    Posted: 27 Jun 2021 08:40 PM PDT

    I have posted about my boss before and the situation has degraded even more since my last post.

    My previous post can be seen here.

    Summary: I previously brought up an issue to HR that I had with my manager. Since then, their attitude towards me degraded.

    Now, things have accelerated. I work in IT for a large healthcare company. I've been there for a good amount of time and was promoted very quickly as recognition for my work and skills. Our team has a weekly ticket goal of course. No one,..... No one on the team has reached their goal since before January of 2021. We just haven't been that busy. I have reports and documentation of the amounts of tickets everyone has completely weekly and how many tickets they were assigned each week.

    My manager has just placed me on "probation" a second time since I went to HR. In addition, they attempted to write me up for an issue that I proved was not my fault. I refused to sign the right up and asked that my manager take it to HR. They never did. My manager has cited that I am not meeting goal and need to meet goal or there is potential for increased disciplinary action up to being let go. I have proof and documentation that no one on the team has met goal due to the lack of tickets and business coming into our department. I felt as though that I should no be held accountable for it just being slower. They also denied me days off and stated that I needed to meet my numbers for 2 weeks before I could ask for days off. Meanwhile, my coworkers are also not meeting goal and they are permitted to take days off.

    There was more but basically they stated that I showed a degraded attitude since I moved to another location and have been unwilling to do additional work. This is 100% false. I've gone to HR again and stated that they are harassing me, constantly threatening my job and this feels like retaliation.

    I believe they are upset because I moved away from the city they are based in and / or because I went to HR the first time.

    My job was based out of another city and state but I was approved by my manager's boss to move since we are all working remotely since COVID hit in early 2020.

    I always give people the benefit of the doubt so I sat on this for a long time before moving towards a decision to go to HR.

    I feel like I'm losing my mind over this and hate to be in this situation with my job on the line. I feel like the burden of proof is all on me and this will get dismissed by HR like it did the first time I tried to reach out to them.

    Am I overthinking this? Am I wrong? Would there be any legal options (I'm doubtful) ?

    submitted by /u/an_anonymous-person
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    I got a new job and put in my 2 weeks but…. I’m worried

    Posted: 28 Jun 2021 09:50 AM PDT

    So my last day is supposed to be this Friday 7/2.

    I put in to use my vacation for the rest of this week, but I was denied.

    I only have about 4hrs of work a day scheduled.

    I was trying to use my vacation because I'm not sure they will actually pay it out.

    My new job starts on 7/6.

    I'm okay with burning this bridge, because I'll never work here again.

    It's raining really bad and the roads aren't that safe, but they are trying to make me do upgrades on remote sites.

    Is it worth it to burn the professional bridge with my current boss? Do I absolutely need my former manager as a reference?

    submitted by /u/Bakmora
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    Starting a Service Desk Analyst job in just over a week, how can i best prepare

    Posted: 28 Jun 2021 02:35 AM PDT

    I've had some experience in regards to managing tickets, resolving them and communicating all of it with the client from various levels in the company, experience with remote desktop stuff (TeamViewer and similar stuff) to resolve issues on client PCs and limited exposure to Exchange (mostly with disabling active sync on accounts)

    Here's some of what they want:

    • Experience in a customer service environment, ideally customer facing
    • Knowledge of ITIL service management principals
    • Experience in desktop technologies including Windows Server, Active Directory, Exchange, Office 365
    • Communication skills

    There's more but its vague stuff like 'passionate about IT'. Mostly I'm rather inexperienced with AD and while I know office 365 and stuff like Azure (mostly backup related) I'd like to know more within a business environment.

    submitted by /u/WantsToDieBadly
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    Since we drive to different locations do we need special car insurance?

    Posted: 28 Jun 2021 07:23 AM PDT

    So where I work there are ~13 locations that I support. Most of the problems that come up are easily solved remotely. However of course the need to drive 10-40 minutes one way will pop up.

    I use my own personal vehicle, should I get commercial insurance? or just run the risk due to the huge cost it would personally put on me

    submitted by /u/BrodyGotABaldHead
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    I’ve heard a lot of cloud architects and other professionals in the cyber security field say that they work less than 8 hours a day, is this common?

    Posted: 28 Jun 2021 07:13 AM PDT

    I've heard some people say they work like 2-5 hours a day, which is awesome for a six figure salary (especially since they're work from home). Is this common for cyber security professionals? Is it likely that they'll stay as work from home?

    submitted by /u/questions2067
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    How to become a system administrator as a beginner?

    Posted: 28 Jun 2021 07:04 AM PDT

    Hi all, I am in the UK, I would like some advice to become a sys admin I have seen in schools they loaf about in their office and have a good time I have always admired that role and wondering how I can do it myself? Thank you

    submitted by /u/yuze_
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    Switched careers to IT industry with no experience or training. Need some guidance on a precursor to md100

    Posted: 28 Jun 2021 03:09 AM PDT

    Hi all, I managed to switch careers back in march into the IT industry with 0 relevant qualifications and 0 professional experience in the field, my hiring was based purely on my personal knowledge acquired from being a self taught enthusiast and keenness to learn. My new job is a mobile engineer for a tech company doing break fix work and the like for their desktop outfitted classrooms. I absolutely love it but am keen to get my head down and get my brain on par with my colleagues. I recently attempted the md-100 course video lectures offered by my company but found it a bit too advanced for my current understanding (too many acronyms i am not familiar with and still getting my head around the enterprise windows environment). Is there anything anyone would recommend as a precursor to md100/ 101 that eases you in to similar topics?

    submitted by /u/Somnolent_Son
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    [UK] Could someone offer a checklist of certs/tasks for someone looking to switch fresh into an IT network engineer role?

    Posted: 28 Jun 2021 06:50 AM PDT

    Hi guys, I am terrible with open-ended learning and wondering if you could please offer a checklist of certifications/tutorials required for an IT career, like network engineering. I am looking to switch from retail but its very scary from zero - as I have no idea the timespan before I can start applying for a job.

    I am thinking of doing an apprenticeship to build up IT experience (network engineer level 4) but the job role seems to be a helpdesk sort of thing - would you say this is normal? the title seems misleading.

    A checklist of sorts would be awesome as there are so many certifications around I don't want to pay for one that isnt relevent to the role! thanks.

    submitted by /u/yuze_
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    In demand tech jobs Washington state. A little shocked by the results.

    Posted: 27 Jun 2021 11:02 PM PDT

    I was doing a bit of research to see if I am eligible for discounted training while I apply for jobs. It's really shocking that the Seattle "Tech hub" has such weak demand. I had to dig into their methodology. It's based on the projected job growth, the number of people in that occupation, and the number of those on unemployment. It's crazy I was thinking about training for Database administrator, but even that is only showing neutral growth.

    Demand Occupation Title
    In demand Information Security Analysts
    In demand Computer and Information Research Scientists
    In demand Actuaries
    In demand Operations Research Analysts
    Stable Database Administrators
    Stable Software Developers
    Stable Mathematicians
    Stable Statisticians
    Not in Demand Computer Systems Analysts
    Not in Demand Computer Network Support Specialists
    Not in Demand Computer User Support Specialists
    Not in Demand Computer Network Architects
    Not in Demand Network and Computer Systems Administrators
    Not in Demand Computer Programmers
    Not in Demand Web Developers
    Not in Demand Computer Occupations_2020, All Other
    Not in Demand Data Scientists

    https://esd.wa.gov/labormarketinfo/learn-about-an-occupation#/search

    submitted by /u/Odd-Ad9093
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