Woman doesn't know how serial numbers or databases work Tech Support |
- Woman doesn't know how serial numbers or databases work
- When someone takes your words to literally....
- No, no it is not. You are hiding it from me!
- It helps if you can see color
| Woman doesn't know how serial numbers or databases work Posted: 26 Aug 2019 03:58 PM PDT Hello. I used to work at a company that produced PCs. I can't say the name because of an NDA with the company. Cast: Me: Me AW: Angry Woman So, it was a day like any other, when I got a phone call. I picked u the phone to someone with a mild Karen voice. Me: Hello, this is tech support. How may I help you? AW: Hello, *proceeds to tell me the problem* Me: OK, In order to fix this, I need you to tell me the serial number for the PC. AW: OK. *gives me the serial number for the keyboard* Me: I'm sorry, but this is the serial number for the keyboard. Would you mind telling me the SN for the PC? AW: I gave you the serial number for the PC! Me: But this is the keyboard SN. AW: NO IT'S NOT! Me: But it is... AW: If you insist... *gives me the serial number for the monitor* Me: Um... this is the serial for the monitor. AW: CAN'T YOU LOOK UP THE SERIAL NUMBER IN YOUR DATABASE!? Me: No, that's not how serial numbers work. AW: YES IT IS! I USED TO WORK AT YOUR COMPANY! Me: What's your name? AW: So-and-so Karen. *I type that name into the database* Me: I'm sorry, we don't have that name in our database. AW: WELL, YOUR DATABASE IS SHIT! *AW hangs up* So, apparently. I'm the idiot here, because she doesn't know how serial numbers work, and she lied about working at our company. [link] [comments]  |
| When someone takes your words to literally.... Posted: 27 Aug 2019 02:09 AM PDT Long time ago, somewhere in the 1990's I was the the guy in the family who you would call if you had any problem with your computer (I'm still now-a-days). Building my own computers, having a job at a helpdesk next to my studie. You get the point, the family-nerd. In those days, my father called me because he had to install a program and wasn't sure how to do it. So on the phone (I was living about 600 kilometers away from home in the city of my university), guiding him through the process. Get the plastic off, insert disk 1, "yes the disk with 1 at it and the written side up. Type cd a:, type install, now wait. Yes it is supposed to do the noise". System asks for disk 2? Insert disk 2 and press enter. Going pretty wel so far. System ask for disk 3? Well, insert disk 3 and 4. What do you mean, you can't insert disk 4? It won't fit??? The my father told, the second and third disk were already very hard to get in. Excuse me??? Then I got an idea. Asked him "did you take out disk one before you you entered disk 2?". The famous answer was "No, you didn't say I should, you only said to put in disk 2 (and 3 and 4)." Yes, it was in the time of the 5,25"-single-side disks. He managed to get 3 floppies in it. He was so nice to put the pc in his car and drove to my place (instead of letting me on a 2x all-day-train-trip on a weekend to fix it). Took me a few hours to get the disks out unharmed. I also installed the program for him as he was in my place. My father died long time ago (almost 20 years now) but the storie is still one of the favorite family stories at birthdays etc.. [link] [comments]  |
| No, no it is not. You are hiding it from me! Posted: 26 Aug 2019 03:42 PM PDT Once upon a time I worked for a medium sized ISP. This is one of those times... After getting the needed information from the customer, we begin. Me: Thanks $sub for that info. What seems to be going on? Sub: I pay $80 a month for 350 mbps download and you assholes are hiding my internet. Me: Sorry, I don't understand. You can't connect? Sub: THE INTERNET IS MISSING FROM MY PC. WHAT DON'T YOU UNDERSTAND Me: I'm not understanding anything. Sub: THE BUTTON I CLICK TO GET MY GOOGLE MAILS IS NOT THERE. FIX IT OR SEND A TECHNICIAN. Me: I can help you locate your icon, sir. attempts to help, sub is absolutely clueless Sub: I GIVE UP, F YOU AND YOUR COMPANY FOR HIDING MY INTERNET. IM GOING TO CALL THE GUBERMENT (his words not mine) I ALSO WANT A $300 CREDIT. Me: Sir I -click- This was not a fun day as he calls back Sub: I fixed the issues, but you keep messing with my PC. Me: Sir, we cant access your PC. Sub: Check the modem logs, I bet you can see it. proceeds to check logs Me: I don't see anything indicating we accessed your PC, but I do see some MER issues and I'd like to have a tech out. The sub ended up being partly right, his speed were hiding. But it's due to him splicing the line 7 times after the fiber amp. Correct tl;dr sub lost his icon,found his icon still wants credit. [link] [comments]  |
| Posted: 27 Aug 2019 02:31 AM PDT This is from about five years ago, so forgive me if some of the events are a little out of order. I used to work as a tv/ appliance repair man for a furniture/ electronics/ appliances chain of stores, my day would start with me working on the computers and sound systems at the store then I would drive out to people's houses to work on their televisions and appliances, I had a work truck and a portable printer, so I was able to do my own thing. One day, while I was checking on parts that I ordered, the store manager (who is not my boss, but sometimes you have to go along to get along) came up to me and asked if I could add one more stop to my drive, he sold someone a tv and the screen would only display black and white, so I asked him for the address and went ahead, I was going to make that my last stop for the day since it was on my way home. I get to the house and who I guess was the owner let me inside, upon walking in, there were four people just staring at me like at any moment, I would yell "POLICE!!" I shrugged this off and asked where the tv is. The owner never turned a single light on in the house, just took me to the tv that was sitting in the dark, the only light was the black and white screen displaying a scooby doo cartoon. I'm not going to include why all of the lights were off but I'm sure you can use your imaginations, I learned this when I pulled my mini lantern out of my work bag and that's when I see the problem, within five seconds, their tv is in color again. The owner thanked me and asked what I did, I told him that it was technical, trying to help him save face, but I'm stared at by everyone yet again, so I had to tell the truth, I PUT THE YELLOW CORD IN THE YELLOW HOLE!!! I expected some embarrassment but no one there was ashamed at all, so I packed up and made a call to the store manager and I let him know what happened, he made a deep sigh and thanked me. TLDR: I went to fix a tv that was in black and white only to see people can't connect colored cables in the dark [link] [comments]  |
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