IT Career Help desk skills/courses |
- Help desk skills/courses
- Interview for entry level IT position later. What questions to ask interviewer?
- My university has two IT programs that I'm interested in, but I can't decide which one is right for, so I have a few questions about system administration and cybersecurity-related jobs.
- Which is better for getting your foot in the door A+ or MTA 98-349: Windows Operating System Fundamentals
- Just landed my first IT Help Desk Job
- Asking for the Details of a Promotion?
- Should I quit my job ?
- Split between Job opportunities
- Frustrated and Confused..
- When to leave out retail exp. from resume?
- Starting college to become a System Admin
- Service Recovery Training Class good for me and my company?
- Exabeam demand?
- Can I get jobs with an associates of science degree?
- I have an interview for a contract with Dell tomorrow, what should I expect?
- Should I go back and try to earn A+ or continue studying for network?
- PSA: When you don't get a job offer, that doesn't mean you were rejected
- Got the job. Now what?
- How important is experience in the IT Industry?
- Job applications are put on hold. Best reply/response ?
- [UK] [26M] Is A+, Sec and +Net+ all I need for IT help desk roles?
- getting off the helpdesk
- No experience, No offers, Is it just me?
- Will having a lisp ruin my career chances?
| Posted: 13 Aug 2019 04:30 AM PDT Hey folks. I am an accountant at a small company and am constantly looked to for IT support, though I have no IT background and the extent of my computer wizardry is advanced Excel, lol. It's a windows environment, and I basically know nothing about windows admin or networks. Is there a solid course online where I can learn concepts that will help me in this area? I have considered the google help desk class on Coursera but wanted to ask pros what their thoughts are before committing to anything. Thanks for any help. [link] [comments]  |
| Interview for entry level IT position later. What questions to ask interviewer? Posted: 13 Aug 2019 06:15 AM PDT Hi all. I'm familiar enough with what questions may be asked of me. But what are some good questions to ask the interviewer? Thanks. [link] [comments]  |
| Posted: 12 Aug 2019 02:38 PM PDT Hi, so I'm majoring in informatics and I'm interested in either the cybersecurity path or the systems administration path, but I'm really struggling to figure out which one I would enjoy more as a career. To help solve my dilemma, I have a couple of questions. And Even if you can only answer one questions, I'll still appreciate any input.
As of right now, I'm more leaning towards system administration, but not enough to fully remove the possibility of going down cybersecurity. I also have members of my family that have connections in the cybersecurity field, so they think I should go down that path. Anyways, thanks for the help! [link] [comments]  |
| Posted: 13 Aug 2019 07:52 AM PDT I'm just trying to figure out which one people think is better. Which would help you get a job easier. If any hiring managers see this please leave your thought. Or if anyone has experience with this in general please comment. [link] [comments]  |
| Just landed my first IT Help Desk Job Posted: 13 Aug 2019 06:13 AM PDT I'm a lurker here, but I read quite a bit about previous experiences and so on. I was nervous about going into this career field and I still am, as I have a ton to learn. Going into these interviews I had no experience in IT and I don't have any completed formal education (however I am almost done with my Computer Information Security Associates Degree at a local community college), and no certifications (also being worked on CompTIA A+, Network+, and Security+). I just got the call now saying they are hiring me. Granted this is through a Temp Agency and to a company that frequently does Contract to Hire programs. I'm nervous because I have a lot to learn, but this is the start to the field I want to be in and I couldn't be happier. I just want to thank everyone for their awesome advice! I don't plan on squandering this. [link] [comments]  |
| Asking for the Details of a Promotion? Posted: 13 Aug 2019 10:50 AM PDT tldr: I don't know if it is appropriate to bug my supervisors about the details of a promotion I was given or if I should wait for them to talk to me about it. Hello r/ITCareerQuestions I'm hoping you can give me some advice, but first a little background: I am 19 years old, I recently graduated from high school, and I take classes at a community college towards a CIS Networking degree. I was hired in April as a paid summer intern for an educational agency that provides IT services for its two schools, three school districts, and fifteen municipal or non-profit customers around the county. Over the course of my time here the other summer interns and I were told that some of us would be hired on as full technicians at the end of the summer and the rest would be let go. I was lucky enough/worked hard enough to be offered one of two full technician positions well before the end of the summer season. The other position is still open as they have not chosen who else they would like to keep. I was offered the job on July 23rd, during that meeting with my direct supervisor I was told "details on the promotion and raise will be worked out at a later date." About a week later I still hadn't heard anything so I asked my supervisor when I could expect the promotion to take effect. My supervisor told me to wait for our assistant director to talk to me about the details. Our assistant director is a very busy and forgetful man. It is now midway through August and I still haven't heard anything about my promotion. This time of year is very busy due to our three school districts starting classes again. Should I email my assistant director and try to setup a meeting with him? Or should I wait until the end of summer when the other technician has been chosen to bring it up again? [link] [comments]  |
| Posted: 13 Aug 2019 10:34 AM PDT I'm working as an application support specialist. I am so frustrated everyday because I'm not learning and this job actually is not taking me anywhere(I've tried to apply). My goal is to be a full stack developer and I'm studying online courses for it during the weekend or sometimes after work. The dead end career is already frustrating enough, on top of that there are many other reasons:
Hoenstly, many people from my team started applying elsewhere but we all have hard time going anywhere that's in the technical field. I am thinking if I should just quit and study full time. I know I will lose the insurance and having a gap on my resume is probably not a good idea. But if I study full time I am confident I can finish the courses and build a portfolio within 1-2 months. Anyone suggestions on what I can do? [link] [comments]  |
| Split between Job opportunities Posted: 13 Aug 2019 10:23 AM PDT So I'm 21 and currently working my first real job, as a full-time RPA-developer, but because of some politics, the funding is getting cut until around next year, and therefore I will only be doing it part-time. So I opened up my LinkedIn profile and now been offered a job at another company. But now my current company have offered me a position in the SCCM "department", which I have no experience with at all and they know that. (They took me in as an apprentice in their 1st level service-desk, an hired me afterwards so they kinda have a feeling for my abilities) Any advice on what would be the smartest career-wise, adding to my resume or going all-in? [link] [comments]  |
| Posted: 13 Aug 2019 09:32 AM PDT Small rant: I had been enjoying the System Admin life for at least 3 years when I realized I was underpaid. Of course being 26 at the time I didn't want to take test or get certs so I job hopped for more money. I ended up being an RA for the Department of Defense which got boring rather quickly. But the newness of it was intriguing and in order to keep my position and get a 5k raise i needed to obtain a Security Plus. And I did just that. That certificate opened a few more doors for me and I got a better job as a PKI System Administrator. I've had this position for a little under 4 years now and haven't made any movement. At this point I'd like to do more and my employer is encouraging me to do more but I just don't know what I want to do. My company is a security based company and typically dabbles in anything PKI/Security. I loved the System Admin work i was doing and would like to get back into it; however I know it requires some certificates. But Im so unsure of which certs to even go after. Honestly I'm not to interested in PKI or engineering but more break fix work. But i also feel the industry is moving away from those positions. At the same time I've been studying on and off for different certificates but it doesn't seem to stick with me..I just can't absorb the material from a book or professor messors videos. Its almost like my brain is broken.. I am simply looking for some advice on direction in my career.. [link] [comments]  |
| When to leave out retail exp. from resume? Posted: 13 Aug 2019 09:23 AM PDT So I have had a total of 4 jobs. I am in my last year of college for Computer Science. Here they are from newest to oldest
Should I include retail experience? I was thinking either to remove them or just keep the job titles. What do you all think? [link] [comments]  |
| Starting college to become a System Admin Posted: 12 Aug 2019 08:44 PM PDT |
| Service Recovery Training Class good for me and my company? Posted: 13 Aug 2019 08:34 AM PDT I work for a larger organization with responsibilities of one of the segments IT. I'm looking for proper training in Service Recovery that would help my team and also possibly give me enough training to share with my teammates. I'm also looking for something that would also be beneficial for my resume if I was ever let go. I have up to $5-15k to spend on the training depending on what it delivers. The goal is to get myself and my team the best process and structure for Service Recovery. Any help would be appreciated [link] [comments]  |
| Posted: 13 Aug 2019 08:23 AM PDT I'm on an engineering team implementing Exabeam. Is this a good product to have on a resume? I understand it has great user end behavior analytics. [link] [comments]  |
| Can I get jobs with an associates of science degree? Posted: 12 Aug 2019 11:22 PM PDT I'm really conflicted. I have an associates degree in science I obtained through a community college. I was pursuing a CS degree but it requires a lot of math and sciences for the college. Math did not do well for me. So I went back to my community college and pursue a software development certification. All I need is a bachelor's but is it it worth it? Should I go to the web dev boot camp route instead? The only school near me that offers an IT degree offers 40k for tuition fees. I got 25k of grants and scholarships but it's still not enough. I would have to take over 15K of loans. I will only need 2 years left to graduate with this school, but that will lead me to pay over $30-40K of loans afterwards. I have experience with web development/design and IT. I recently completed an IT internship at a school that helped me focus on UX. I have a part-time job, where I used to intern before and got hired, at a small company making WordPress related websites for clients. I have made a lot of beautiful websites with it. I have a pretty strong Front-End Development skills gained from my experience. My back-end programming definitely needs more practice. I'm really open to any technical related jobs to be honest. Will I be able to find a good stable job with just an associates degree and with my experience? Universities are just so expensive. My parents can't help me out. They don't earn much. I'm doing this on my own. I already have loans taken out from my past university since they did me dirty. I also have to help pay for rent. So it college really worth it for me atm? [link] [comments]  |
| I have an interview for a contract with Dell tomorrow, what should I expect? Posted: 12 Aug 2019 06:25 PM PDT Hey all, it's rather late in the day, but I have a phone interview tomorrow with Dell for a contract through Apex Systems. The call will be determining whether or not I will move on to a second face-to-face interview, and I'm wondering what to expect. The recruiter already went over several things, but I'm just curious as to what others experiences have been with this type of role. I recently obtained my A+, and while I have a little under a year of IT helpdesk work under my belt, that was 3 years ago, so I'm rather rusty. The job requirements wanted 1-3 years, and I've seen people on here say that you should generally take away about 2 years off the stated requirements in terms of what they're looking for. The recruiter knows that I have what only amounts to about a year of experience, but that was quite awhile ago. I don't want to be thrust into the job without really knowing what I'm doing. I can certainly troubleshoot basic issues like network connectivity, display issues, stuff like that. In short, I'm basically wanting to know what to expect out of this interview, and what others experiences have been. The recruiter told me that it's a good job for getting my foot in the door, so to speak, so I'm hoping that they aren't expecting me to know a vast amount of information right off the bat. Any help is appreciated, thank you! [link] [comments]  |
| Should I go back and try to earn A+ or continue studying for network? Posted: 13 Aug 2019 06:55 AM PDT I took the A+ exam in June and scored 588 out of 675. At my IT internship I was told that since I scored high in the first place with only two weeks of studying that I should skip it and go straight to network. I was wondering would having both of them would lead to a decent paying job or would I be fine with Network and security. Also how much hard is the 1000 series compared to 900 series? Thanks for answering [link] [comments]  |
| PSA: When you don't get a job offer, that doesn't mean you were rejected Posted: 13 Aug 2019 05:26 AM PDT Man, so many people are down on themselves with this topic lately. If you don't get an offer, that just means they found someone else that was a better fit. You didn't get rejected, they just selected someone else. Yeah, it's a small difference but it's an important one. You just NAILED an interview. You got along great with everyone you spoke to, you answered all of their questions correctly with no hesitation, and everyone had positive things to say to you as you left. You've got this one in the bag! Then... the dreaded rejection. "We're sorry, but we've chosen someone else for this position blah blah." Crap! What did you do wrong? Who did you annoy? If only you had worn that tie! Maybe you answered that last question wrong... Stop! Don't take it personally and don't dwell on what you might have done wrong. In 99% of cases, the interviewers talked to at least one, and maybe two or three other candidates who had interviews just as good as yours. Maybe one of them had more experience, or better experience, or a degree you don't have, or a cert you don't have or one of a hundred other things. Don't get stuck on the idea that you personally did something wrong. Even though we're in a good market for employees, IT is still a pretty competitive field to be in. You're going to get more rejections than offers, and that's normal. It's OK to reach out to whoever scheduled your interview and ask for feedback on why you didn't get an offer. In the majority of cases, they'll tell you that you didn't do anything wrong, but they just found a candidate with better/more/different experience than you. They might give you some pointers as well, which is nice. But then move on! Don't let it discourage you or slow you down. Remember that getting a job is a numbers game. The more resumes you send out, the more interviews you get. The more interviews you get, the more offers AND rejections you'll get. So plan on the fact that you're going to get several rejections before you get an offer, even if it's the best interview you've ever had. As long as you're doing everything you can to increase your odds, then that's all you can do. What are those things?
As long as you do all of these things, that's all you can do. The rest depends on the quality of the other applicants & the decision of the interviewers. Good luck out there! [link] [comments]  |
| Posted: 13 Aug 2019 05:25 AM PDT Hi all Looking for some advice please, I recently got the position of IT support within a small organisation, working in a team of 4 to support around 300 pcs across 2 sites. (i start 9th September). I'm coming to from several positions (about 7 years) of working in non-IT fields, Purchasing, managerial, customer service etc.. Now I'm finally in an IT role I want to progress as efficiently as possible and not "waste" time, I also get the feeling there is a lot of downtime and self-study and improvement is very possible. I don't know if I'm asking here what should I study at a base level, or if I should be asking how can I deduce what would be the best thing to study? Please feel free to ask questions, it's tough to know what to put above without creating a massive post. [link] [comments]  |
| How important is experience in the IT Industry? Posted: 12 Aug 2019 12:55 PM PDT I'm basically brand new to the industry and I graduated with my Associates in Computer and Information Technology and I just want to know how important is experience in this particular field, compared to certifications [link] [comments]  |
| Job applications are put on hold. Best reply/response ? Posted: 13 Aug 2019 03:33 AM PDT They will reach out to me once they resume the application process as they said. They had several job openings but they are all removed now for some reason. ( i applied to one of them and was invited for an interview and now its on hold ) [link] [comments]  |
| [UK] [26M] Is A+, Sec and +Net+ all I need for IT help desk roles? Posted: 12 Aug 2019 04:45 PM PDT I'm a student studying Computing, I'll be entering my last year at university and want to get started in I.T. I have a lot customer service experience from retail, I currently work in a warehouse but I want to move on from these type of jobs. I'd much prefer to work a part time help desk role whilst studying as I think it's time to move on and start getting experience in the industry before I graduate. [link] [comments]  |
| Posted: 12 Aug 2019 04:51 PM PDT so literally just finished my BA in cyber sec a day ago. I have 4 years exp of help desk. two main companies so i haven't hopped too much. currently at a help desk. i hate it. i want any IT job that is off the phone queue. Idk where to go from here. Security seems hard to break into. im thinking jr QA may be a good avenue. I'd be cool with a job where I worked on tickets as a tech who doesn't sit for calls, what would that job title be? i know some one else has been in this spot, please give hope [link] [comments]  |
| No experience, No offers, Is it just me? Posted: 12 Aug 2019 09:43 PM PDT I've been applying to entry level IT jobs (mostly help desk/technical support) and I keep getting "no relevant experience" emails back. I graduate this December with a BS in IT and I feel like I could have spent my time developing technical skills instead. Should I stop looking for full-time and apply to internships? I've been in contact with a recruiter but little communication since first meeting. I feel like a college degree should be enough to get me in a 35-40k help desk position. I also keep seeing my peers get IT related jobs with no experience which is kind of discouraging, any tips/shared experiences would be a great help [link] [comments]  |
| Will having a lisp ruin my career chances? Posted: 13 Aug 2019 04:54 AM PDT I currently work at a call center tech support role(But honestly they'd hire just about anyone) And am really good with people. I'm really good with the technologies i've had to learn so far as well. I want to get into a desktop support/sysadmin role. Users have no trouble understanding what i'm saying over the phone. How badly might thiss be hurting my chancess? [link] [comments]  |
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