I have no clever title for this post. My brain just broke. Tech Support |
- I have no clever title for this post. My brain just broke.
- The Destruction Party
- The mystery deleter strikes!
- That won't be covered under your service plan, sir.
- Customer buys Cloud solution; Customer IT doesn't understand how cloud works.
- User complains about issue, refuses solution
- Well, you're not wrong....
- "Added for Visibility"
- Unofficial USPS IT guy - 2
- It's been one of those days...
- Can you take a look at this script ?
- Literally nothing
- The Cable Guy borks existing service
- User messaged me with a keyboard error.
- The 3 hour tech call..
- Unofficial USPS IT guy - 3
- The internet is not working
| I have no clever title for this post. My brain just broke. Posted: 15 Aug 2019 11:52 AM PDT This is a tale of network admins, sys admin, developers, and infosec bros who all tried to flex for a C suite and ended up falling on their asses. No need to epic tales today. No embellishments. No dramatic pauses. Today I am simply going to retell the tale of how my brain got flipped right up side down. Bright and early at 8 AM a request comes in to have the paper replaced in an MFP. Now why the person didn't just replace it themselves? That is beneath them... Well anywho someone else in the office replaced the paper with one from the counter. Problem solved so I closed the ticket. Thirty minutes ago a ticket was directly assigned to me and I was told to resolve the issue. At 8:32 AM a C suite sent out an email to the ITALL email group that her printer was suddenly printing strange characters. Every single paper she printed had the same strange characters. At 8:42 notes were left in the ticket by the VP over IT that he redid the printer drivers and reinstalled citrix onto her machine. It still happened. At 9:03 AM the C suite responded back that several people in the office were reporting the same issue. Strange characters on the print job. At 9:12 the deskside team reported that they replaced the laptop unit for the C suite person as a test and it failed. At 9:35 the system admin reported that he had gone in and verified that there was nothing malicious in the network connection. At 10 AM the ticket was forwarded to purchasing to have the printer replaced. A purchase order was prepared and sent off for authorization to the CIO. He took one look at it and decided to work on the printer himself. At 11:32 AM the ticket was forwarded to the citrix engineers team to see what was wrong with the citrix server. Everyone was printing the same strange characters and it must be an issue with the citrix environment. At 12:05 a note was left by a citrix engineer who reported that the citrix environment is not causing it. They printed to another printer in the building and it did not print the special characters they are seeing. He forwarded it back to purchasing. At 12:45 it was forwarded to CIO who instantly forwarded it onto the support team. It was auto assigned to me by my boss who told me to just get it fixed. No reason to replace a > $1k printer over something like this. I email one of the people and ask them to email me back a picture of what the special characters look like. At 1:09 PM an audible "Oooooh.... MY GOD!!!" Can be heard from my desk. I get up and walk into the printer room and see the head of purchasing and the CIO both discussing the printer. Its an expensive printer and they do not want to replace it if they do not have to. One of the network admins is in there talking with the sys admin who looks at me and tries to shoo me away. "We got it." "Clearly you don't." Escaped my mouth before I realized I said it out loud. I suppressed the panic attack as everyone is looking at me now. I walk over to the printer and open tray 1. I pull out the paper that has the festive border of streamers, ribbons, fireworks, and hotdogs around the edges. "This is the leftover party paper from the 4th of july office bash." I said as I laid the paper on the counter. I pulled a fresh ream of paper from the stack on the right of the printer and loaded it in. Everyone in the room just quietly walked out without a word and went back to their desks/offices. I closed the ticket with the notes. "Someone replaced the normal paper with the left over party paper from the 4th of july bash. Closing." [link] [comments]  |
| Posted: 15 Aug 2019 10:03 AM PDT My boss asked me to pull old hard drives out of computers we wanted to refurbish and destroy them. So I did that, then went hunting for a power drill. Our business does not own a power drill. Go figure. And my experiments with a stupid tiny hammer and screwdriver set I found did not conclusively damage the disk, so the destruction was postponed until we could get a drill. My boss goes on vacation. He comes back with a tool set that includes a drill. Finally, I can destroy stuff, except this office is Bring Your Own Safety Glasses, and I forgot mine. Now, a state oversight commission has some people with offices in our building. One of those guys stops by, sees the tools, and asks what's up. I explain the hard drive situation. He convinced my boss and I to postpone it until the guys from the state commission come to the office again. I decided that they weren't allowed to have all the fun, so I invited all my (non-IT) coworkers to also take a swing at the drives with a hammer. People are down. The destruction party is on Friday, weather permitting. [link] [comments]  |
| Posted: 15 Aug 2019 06:03 PM PDT A bit of context- I work for a company that provides software for clinical trials and Pharmaceuticals. This means we have some pretty strict regulations, and it also means we don't get to upgrade our tools without massive levels of overhead. This translates to using workarounds or subpar programs because they are already validated. Story time. There was a Quality Assurance Manager with all sorts of letters after her name that proclaimed herself as a "Software Expert". You all know the type- takes every cert possible, no practical knowledge at all. Aka- good on paper. At the time, she was using an excel spreadsheet to handle tracking some data/issues. One of her poor staff entered new information in, and she couldn't see it. I get rung to investigate why the excel file isn't updated. I show up and the poor woman is getting screamed at by our alphabet manager about how she messed this up and the wrong information was reported to the VP of Quality who then reported the wrong information to the executive team. Uh-oh! The analyst looks at me and tells me it's there, and she entered it. I look, verify, and ask wha the problem is. Alphabet tells me it's not, and there may be "latency in the refresh of the network files" (huh?) I look on her computer and sure enough - it's not there! I ask the Analyst if she saved, she confirms; ok next step, ask her to do it again, just in case. She does. I ask Alphabet Soup to reopen the excel document, she rolls her eyes spews some nonsense, and does. Sure enough - the new info isn't there. We start to check- show me the file you're opening. She goes to a shortcut on her desk- file names match however I catch the problem. The self proclaimed software expert had copied the original excel file to her desktop and then made a shortcut to it on her desktop. She decided to tell me someone must have deleted the original shortcut and replaced it. Ticket was closed with a note that the software expert didn't understand how shortcuts work. [link] [comments]  |
| That won't be covered under your service plan, sir. Posted: 15 Aug 2019 06:46 PM PDT I'm going to put a bit of a warning on this one; I'll keep it as Safe for Work as possible, but, there is a bit of an ick factor. Those with weak constitutions may wish to sit this one out. This tale dates back a bit to my days as a CCTV & alarm installer. I was roaming about the area handling service / break fix calls for things like non-working cameras, dirty lenses, bad door sensors, and other such simple issues. It was an unusually warm summer day, with only the lightest of breezes to provide any relief. The aircon in my service truck was only just keeping up, and I was already a bit of a sweaty mess when, around mid morning, I was radio dispatched to a high priority call. The site manager for the local housing authority had called regarding the cameras and door entry being inoperative in one of their buildings in a rather run down bit of the city. The only information I had been provided by dispatch was that all of our equipment was offline and not responding to remote reboot or diagnostic commands. I made my way inside, having retrieved a set of keys from the management office, and and headed for the basement. Upon opening the door to the basement stairwell, I was hit with a stench that could only be emanating from the depths of hell itself. It was a hot, thick, evil smell. I paused for a moment and double checked that this was, in fact, the door to the basement stairwell, and not a similarly marked door to the innermost depths of Satan's back passage. Nope... It's the basement door alright. Sucking in a lungful of fresh (-ish) air, i headed down. As i rounded the final bend, I came upon a site that haunts me to this day. The bottom four or five feet or so of the stairs were submerged in a very dark, and somewhat lumpy fluid. The basement was a massive lake of poo. I Sir Robin'd right out of there (that is to say, bravely turned my tail and fled) back to the relative safety of my service truck, and radio'd the office. As I was patiently explaining to dispatch the gravity of the situation, the site manager climbed up on my site step and tapped on my window to ask if the work would be covered under his service plan. Me: "No. The service plan does not cover loss due to fecal inundation, I'm afraid." I'd heard that once the basement was drained and access to it was possible again, it was determined that the sewage main had backed up and the pipe, unable to hold back that much pressure due to age, ruptured. Every time a toilet was flushed or a sink or shower drain was used, anywhere in this 12 floor building, it ended up in the basement. I did have to go back about two weeks later to remove the poo-encrusted DVR and alarm panel, re-terminate all the cables, and install new hardware. I threw my gloves away. [link] [comments]  |
| Customer buys Cloud solution; Customer IT doesn't understand how cloud works. Posted: 15 Aug 2019 11:19 AM PDT My background, for those that haven't heard it; I've been in Helldesk, then sysadmin, now I'm an Implementation specialist for a company that deals in Law Enforcement equipment and software. We released a Cloud version of our software product last year which is quite good. And now that I'm outside customer-service type I often get to regail you guys tales from customer IT tech support... like the time Customer IT deleted the Virtual Hard Disk that contained their database. Anyway to keep this short and to the point, I was given a deployment for a new to cloud customer. They're already using some of our products and the on-prem version of our software, but now making the leap to Cloud. They delayed the install by four weeks and it's been assigned to one of my colleagues. However, I've been a bit of a fly on the wall in my colleague's discussions with IT. Remember, this is a CLOUD solution the customer purchased. All their data and their access to it is through a web portal in Microsoft Azure. $CustomerIT: What's to stop someone from just logging into this at McDonald's or Starbucks from a laptop? $Colleague: They would first need to authenticate using their Azure AD credential $CustomerIT: We get that, but what's stopping them? $Me (while phone is on mute): That's how the cloud works. That's kind of the reason you buy a cloud-based service so that it can be accessed from anywhere anytime. So there you have it, an IT team that doesn't quite understand the Cloud. Most of our Law Enforcement customers go with the cloud so that officers can access the data from the MDC and not place extra load on VPN infrastructure. Then there's all the other benefits of a cloud solution... but I digress. [link] [comments]  |
| User complains about issue, refuses solution Posted: 15 Aug 2019 02:58 PM PDT I do support for a small CRM on the side on occasion. I got a ticket because according to the user, when they send emails through the CRM, it always goes to spam. Me: ME, CX: Customer CX: Ok, I'm beyond frustrated. EVERY e-mail I send thru $CRM is going into spam folders. Clients I have e-mailed hundreds of times to new clients. With a new or old e-mail address. It seems to be ONLY when I send thru $CRM system that this is happening. Me: Do you have proper SPF, DKIM, and DMARC records set up in your DNS? I had already run a scan and knew the answer, this just lets me know what kind of person I'm working with. CX: Everything is set up fine on my end. I can send them straight from my e-mail and clients get them. I send the same client an e-mail thru $CRM dashboard, and it goes to spam. Me: Exactly. You have to set up those records (I checked, they're not set up on your domain) in order to send through other sites or systems. CX: I use Gmail addresses. Me: So you don't have a branded email address? CX: I do. And it's 13 years old, and not what I want to use any longer. This isn't a business lesson. We do lots of business. This is a "gmail accounts shouldn't automatically be marked spam, while using a system like $CRM" lesson. IMO Me: Typically using a consumer email address to send mail through a CRM or email campaign platform will result in spam flags. You really should be using a branded email address, especially if you already have one, along with proper SPF, DKIM, and DMARC records. CX: I don't plan on using my branded email with $CRM any time soon. Me: That is your choice. I cannot force you to to do anything. I can only make suggestions. Me, internally: Ok, bub. What do I know? I only do this for a living. *Closes Ticket with note that customer was unwilling to accept that his configuration could possibly be to blame* *Head desk* sigh [link] [comments]  |
| Posted: 15 Aug 2019 03:44 PM PDT So this ticket started like any other, popped into my queue, sent me a notification, and off I go. It's a simple printer mapping, I thought. It'll take me 30 seconds, I thought. Great way to start the day, a quick easy ticket, I thought. I'm headed to the users desk. My phone buzzes, I check it, "Printer ticket updated" note from user: "p1". Odd, this is just a data entry person, no way is this a P1, no biggie I'm already headed that way. I get to the user, map the printer, set it to default, and she's printing again! Wohoo!! Off I go! Get back to my desk. Close the ticket. And grab the next one. On my way there, my phone buzzes again, check it "Printer Ticket Re-Opened"" note from user "ok". Odd... finish my next task, go back close it again. 2 hours later, phone buzzes "Printer Ticket Re-Opened" note from user: "-Blank-". Whaaaaaa....? Respond to the ticket, "Hey $user, just curious why you keep reopening this ticket? Are you still having issues?" Reply from user "It keeps telling me to reply?" With a screenshot attached. I'm sure you realize now what's happening, but in that screen shot? It is the automated email, with the header ------Reply Above This Line------ Turn off customer notifications, close the ticket. Time to reword the header! [link] [comments]  |
| Posted: 15 Aug 2019 08:38 AM PDT Background: We've had a long standing performance problems with a few of our apps, mostly related to memory/CPU usage. It doesn't affect everyone, but word gets around and users get… ideas about how their computer "should" work I had a user who was reporting that their computer was running low on memory. So I went through the motions of setting up a time and collecting the data I needed. When I took a look at it there wasn't really a memory problem; they have 16 Gb and most of the time they don't even use 12. I cleaned up a few apps and make sure nothing is starting with the computer when it boots and send them on their way telling them to install the latest updates when they have a chance to reboot the computer (which they never did, in fact I doubt they did anything I asked them to as they probably weren't reading my emails). Not even a week later they tell me in a ticket that they have an important meeting and need a new computer urgently before a long weekend (Turns out they didn't have any meetings that day or the next day they were in the office). They also copied all of the managers in the office, many of whom aren't in their or my chain of command for "visibility". We set them up with a loaner to help them with their non-existent demo with the expectation that it will be returned for their original laptop that we had just reimaged at the user's request. In my response to this I remove the extra people on the ticket and let them know we'll need the loaner back within a week or so. Then, their manager responds to the ticket, adding everyone again for "visibility" saying that the loaner fixed all of the non-existent RAM problems and that they'd like to keep it. I respond saying that we'll need the loaner back and we need to finish troubleshooting to find the actual cause (which turned out to be the user wanted to have 50+ chrome tabs open at a time). I then remove the extra managers and respond telling them we need the loaner back and that we haven't fixed the issue yet and the loaner won't fix it long term. I also expressed how there are other users who have real problems with their laptops that we need to replace first. Then I get this response: "Adding [not my or their manager] and [not my or their manager] for visibility I am not sure why we would give the computer back?" And shortly there after the other two unrealted managers responded backing the user up saying they won't return IT's loaner. sigh I really wanted to reply "Because you don't own that computer and even if we replace it in the end we need it back" but it was clear this wasn't going anywhere. Having yet to see any problem with their device, I copy my manager who chats with them and eventually sales management pushed a little harder and they ended up keeping the loaner laptop. I am seriously at a loss for this one, we have to provide data and evidence to back up our point and sales just needs to complain enough, and this isn't the first time something like this has happened. Sometimes I wonder what my job even is other than to be a vending machine for sales. Sorry if this got a little 'rant-y', just been dealing with this for over a year and its getting ridiculous. [link] [comments]  |
| Posted: 15 Aug 2019 05:09 PM PDT A post office was getting a new computer to replace the old one. My friend was asked to stop in and check the setup because the postmaster was very unsure about computers. She didn't think she could set it up on her own and wanted help. When he walked in, she had already setup the computer. A picture diagram was sent with the computer. Looking the computer over and comparing to the diagram, it was set up just fine. The problem was the post office network was no longer working. The postmaster couldn't access the information she needed to do her job. After troubleshooting the basic problems, there was nothing wrong with the setup. Postmaster called the help desk. She was then connected to a computer tech. My friend kept hearing I'm not sure, I don't know, I think so, I don't know. He asked if she wanted him to talk to the tech. She very quickly handed he phone over, practically yelling yes. I don't understand him. The conversation is written from his point of view. Cast Friend - Op. T - computer tech. Postmaster-M Op-Hello. T-Uh, yeah. What happened to the lady? Op-My guess. She couldn't answer your questions. So she passed the phone to me T-And who are you? Op-unofficially, I'm the local computer tech. T-There are no techs in that area. Op-I know, I said unofficially. I'm a local carrier who knows about computers so they ask for my help. T-Oh, ok. Is the computer set up CORRECTLY? Op-Yes, it's set up like the diagram. T-There was a diagram? Op-Yes. And I made sure it was set up just like the picture. T-Tell me about the about the setup. Op-Ok. Round cable cord. T-Do you mean a coaxial cord. Op-Yes. Connected to modem. T-Ok Op-Rectangular cord out of modem. Looks like a big phone cord. T-You mean a cat5 cord? Op-Yes. That cord goes into the Postco box. T-Why are you calling it a Postco box. Op-That's what it says on the side. It's a router. T-Oh, ok. Op-Out of the Postco box and into the computer. T-(short pause) Well that's stupid! Op-Ok? T-Why don't you hook the coaxial cable to the Postco box? Op-Because round plug doesn't fit in square hole. T-Uh, then I don't know. Op-Is there anyone else there that can help? T-My boss is behind me but he's on the phone. Op-When he gets off the phone, tell him xyz office can't get on the network. T-Ok. Maybe we could . . . Oh, he just got off the phone. Hang on. He says we have to reset it from our end. Op-Ok. Well . . . T-Were working on it. All set. Check the connection Op-Yup, looks good here. Thank you. T-Anything else I can help you with Op-Nope. In the future, please keep in mind most post office employees are computer illiterate and don't understand technical terms. T-Ok, I'll try. Have a good day Hanging up the phone, he let out a big sigh of relief. Op-That was so frustrating. M-I know. He was using words I didn't understand. Op-It's ok if your working with someone who's on the same level. Most people in the post office are not computer savvy. I understood but I didn't care for the technical terms. M-I know. Right. And I owe you a big thank you card. Op-Thank you. [link] [comments]  |
| It's been one of those days... Posted: 15 Aug 2019 09:53 AM PDT I work for a company that shall not be named, but it clears over 15 billion a year due to the health insurance laws, etc... we have well over 40K people in places all over the world, the staff here are brains, they are "smart" when it comes to their topics... but when it comes to technology... ugh.... I walk into my office, which really is a double wide closet... and I hear a knocking on the door. This guy has an issue, his laptop won't start. I'm thinking ok, battery needs to be replaced. Well it turns on, and it dies, it turns on and it dies. Now I start looking at this laptop, it's an antique. We haven't given these out for years, none are supposed to be in the environment any more for at least two years. I ask where he got it from, he says his Mgr gave it to him once his other laptop died. That of course leads to other questions, so I know for a fact he's not going to be able to transfer his data over, the flash drive on the new computers are the wrong type. I tell him that, he's not happy. I asked if he backed anything to the cloud. His answer is no... So, we have a dead computer, with a possibility of not recovering any data he has had on this computer (for the last 6 years) down the tubes... I take a breath, count to five and restrain myself from dope slapping this guy into next week. I give him a loaner, and tell him he needs to tell his Mgr he needs a new computer, I will attempt to collect his data, but there is no guarantee. This guy also has a nasty habit of head rocking whenever he talks to us, as if he is talking to a child, and I want to restrain his head... and he only does it with people which he finds are under his station. So while he is taking to me, he is doing this head rocking, and I can feel the hairs on the back of my neck raise... grr... I digress, so I plug in the HD, it doesn't show up at all, I try a few more things, I get it to be recognized, Bitlocker then kicks in, and I find the data. I recorded the laptop the computer that I gave him, and attempt to backdoor into it. I contact him and ask him where the laptop is. He isn't using it... he's using his old laptop. the one that the one I am working on replaced. I asked him why he still had that laptop....of course I shouldn't expect anything different right now... He tries to say some BS, and I ask him which laptop will he be using. He states the one he is using now, I ask for that computer's name... and I backdoor into it, and send data over. I make sure he backs up into the cloud, and everything else... I ask for the laptop back... he comes back, and hands me the old laptop...yes the one with the data I just transferred over, and he said it no longer is working. So now I am transferring his data back over as you read this... WTF!? I don't get paid enough to deal with this BS... [link] [comments]  |
| Can you take a look at this script ? Posted: 15 Aug 2019 11:59 PM PDT Hello TFTS, A short story that happened a few days ago, and I think it definitely has its place here. Our organization's $CISO called me directly to ask if I could check some PowerShell script written by another guy... but as you'll see, his request was more special than you can think.
TL;DR => CISO calls me and ask to check a PS script written by someone else because some data extracted from AD by the script are now missing. When I asked him to provide me the script, it turns out he doesn't have it, he doesn't know where it may be stored or who may have it, and the script's author is on vacation until September. [link] [comments]  |
| Posted: 15 Aug 2019 01:36 PM PDT So, I'm Tier 2 for a VOIP call center recording company. We custom make any phone system your call center has be able to record and archive voice and screen captures. Our clients tend to be cheap but are all around the world, so we have 'Certified Installers' who are free lance field circus to stand up a new account, help with upgrades, etc. I'm new, so I take the same class he's taking (for his 4th or 5th time) and I notice "Jim" doesn't seem to pay much attention, but, hey, he's done this before. Fast forward a few weeks, I'm still learning stuff and I get a ticket in our queue from 'Jim.' I grab it because I want to see how this 'experienced' installer is having problems. Everything looks fine, but it simply won't work. Just no response. The stuff should work by pointing various servers to various software options. Day 1, try the basics, no good. Day 2, run it past at least 3 people smarter/more experienced than me. Nope. Server just stares at me, no response. Day 3, I forget who, finally we noticed via copy pasta, that there was a space in front of the server name. Problem was literally nothing. I have never forgotten this one, saved me a couple times since then. [link] [comments]  |
| The Cable Guy borks existing service Posted: 16 Aug 2019 03:13 AM PDT (my first post to TFTS. Apologies for poor formatting and lack of dialog.) Setting the scene: Multi-site retailer is in a multi-year project to refresh its network equipment and change managed service providers. I'm a contract tech who has worked with the outgoing MSP#1 for many years and also take service work for MSP#2. Existing service is some sort of DSL, with VoIP provided by MSP#1. MSP#2 contracts with a local cable company to install the new internet service, so cable guy comes out and installs a new modem, but doesn't touch the existing setup. He runs the direct burial coax around the property to the utility pole, telling the store manager that someone will be out to bury the cable a few days later. So far, so good. Cable guy with trenching tool comes out to bury the cable, cuts the buried DSL line in the process. Store loses phone service, and their network kicks over to satellite backup, which is slow as molasses. A couple weeks later, DSL provider comes out and runs a new cable along the ground to replace the cable cut by the cable guy and tells store manager that someone will be out to bury that cable. (This story would be funny if the DSL cable trenching guy cut the cable, but it hasn't happened. Yet. Give them time.) MSP#1 dispatches me a couple days later because one of the routers is offline and they can't get into the VoIP server. I find that the router/firewall device is offline due to an unseated power cord and the VoIP server is unreachable because the firewall was left enabled on the DSL modem, blocking inbound connections. Two simple fixes. While I'm on site, delivery company drops off the new analog telephone adapter (ATA) for MSP#2's phone service. MSP#2 will send someone out to do that work. I'll only see it if the installer screws up and I get sent out to fix it, which has happened for other stores in this chain. [link] [comments]  |
| User messaged me with a keyboard error. Posted: 15 Aug 2019 11:18 AM PDT When asked to describe the issue, the user responded: "My keyboard hath forsaken it's true heritage and allied itself with the colonials" Turned out it had switched itself to US layout and wouldn't stay on the UK Layout. [link] [comments]  |
| Posted: 15 Aug 2019 10:17 AM PDT Backstory- I was in the army working as an IT tech. Though I wore numerous hats, my office was under the help desk with a douche bag major. His take on trouble calls was- you were only supposed to be on them for 10 minutes. Never mind the fact that some calls took longer to walk a user through to come up with a solution. We supported some very very remote locations (like need a helicopter to get to them because there is no road remote). The user in this story was a light colonel in a medical unit. He had been diagnosed with stage 3 melanoma and was going through chemo therapy. He was a hard charger and continued to work remotely even though he was going through this treatment. Our office provided a laptop and cell phone so he could continue to work. He was having trouble getting the laptop to connect to a wireless connection, so he could establish a VPN connection into milnet. me- DOIM shop, SGT snuffy speaking Fozy- It's LTC Fozy (not his real name), I'm having trouble with getting the laptop to make a connection. me- Sir, let me call you back on my cell, so I can move freely and work the issue you have. (I went outside to pace the parking lot so I could focus on this one call) me- Sir, where are you at right now? Fozy- I'm at (army medical hospital) in my room. I see there's wifi here, but I can't get the laptop to connect to it. me- Hmmm.. You see that little icon in the tool tray that looks like a radio tower in the lower left hand corner? Could you open that up for me? (we're working XP and this was before CAC usage) Fozy- yes. I see it, opening. I see several access points. me- can you right-click on one and connect? Fozy- I did, it's not working. me- OK.. Hmmm.. Log out and we're logging back in locally with another account. (local admin account time) Fozy- OK. Wifi is connected now. (success after pacing the parking lot for 3 hours on my cell with earbud trying to help a user with "chemo brain") me- Great! Now fire up the VPN client and login with that. (user logs in and I can finish up the loose ends) Fozy- I really appreciate you taking the time and patience with an old man that's not feeling his best. (he repeated this several times through the conversation) me- Sir.. I can count on one hand. Officers that I truly love and respect. You are on that very short list. I understand your mind is a bit foggy from chemo, you do not have to apologize. If you have any further issues, please call this number day or night and I will help you to the best of my ability. He thanked me profusely and you could hear the emotion in his voice. (he called a couple times after hours, we were able to work through his issues and get him on track) This was one of the longest support calls I've had. However, it was the most rewarding. It was a point in time when a user who was kicked down, needed help the most. I was able to offer that assistance. Chemo therapy just delayed what was coming. He passed a year later. It was one of the few funerals that I went to voluntarily. I do miss the good colonel. He was certainly an officer and a gentleman. [link] [comments]  |
| Posted: 16 Aug 2019 02:33 AM PDT My friend is a mail carrier. Like other carriers, he has to carry a scanner with him. A notice was sent of and read to become familiar with the new features. It has a mediocre flashlight, menus that change with every update and a text feature so the postmaster can contact anyone at anytime, no need of a phone. He looked at the symbols and looked through the menus. Several safety messages had been sent to test the text messenger. One day he was in a mood. The text message read something along the lines of "safety is an important. Work safe. That is the reality of our job" There were preset text to reply to messages saying you received the message. Responding is mandatory. You can't exit without responding. Otherwise the message will keep coming up. At the bottom of the response messages, there is create you own. So he typed "I reject your reality and substitute my own - Adam Savage". And hit send. After a couple minutes, he wondered who it gets sent to. Finishing the day, he walked in the office and the postmaster called his name was standing, arm raised, finger motioning come here, saying my office. Now! He smiled the whole way thinking, I know what this is about. He sat down, in front of the desk. The postmaster closed the door and sat behind the desk. From friend point of view. Cast friend-Op. postmaster-M M-I reject you reality and substitute my own. What?! Op-It's from Mythbusters. M-No, that's not the point. Why? Op-I was in a mood. Felt like being silly and you see the results. M-Op, you understand the importance of safety and how it applies to your job, right? Op-Yes, I understand safety is very important. We have safety talks every week. And they've been pushing safety a lot lately. M-Ok, so long as you understand. Now, How did you do that?! Op-The text? There's a create your own text built in to the scanner. M-There is? Show me. For the next 20 minutes or so, he explained how to send personalized texts and some of the other features he noticed. They explained this after a later safety talk. [link] [comments]  |
| Posted: 15 Aug 2019 12:43 PM PDT So, this is a very short tale from a telecom worker. She got a call from an... older client. Her: How can I help you? Client: The internet is not working. Her: Alright, lets see... *does remote tech wizardry* The router seems to be working. Can you check if your computer has all the cables hooked up correctly? Client: Oh, I do not have one. Her: ...what? Client: I do not have a computer. Her: Then a smartphone? Client: Oh, I have that, we are talking via that now. (note that she meant the landline) Apparently, she bought the internet, and expected to sort of just start seeing facebook and stuff. [link] [comments]  |
| You are subscribed to email updates from Tales From Tech Support. To stop receiving these emails, you may unsubscribe now. | Email delivery powered by Google |
| Google, 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States | |
No comments:
Post a Comment