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    Monday, June 3, 2019

    IT Career PSA: IT Management vs Project Management

    IT Career PSA: IT Management vs Project Management


    PSA: IT Management vs Project Management

    Posted: 03 Jun 2019 05:55 AM PDT

    This is just a bit of a PSA about these 2 job titles since I see a lot of confusion around them.

    In essence, these are two COMPLETELY different paths and job roles. They don't really relate to one another at all, and there's not a logical path that goes from one to the other.

    IT Management: this is a leadership role. When you're an IT Manager, that means you have one or more people that report directly to you. You are responsible for the team's day to day activities, you prioritize tasks, you have annual evaluations on their performance, you make recommendations for raises, you are instrumental in hiring new people onto the team, etc. You might still be a technical hands-on person, but your primary role is to keep the team doing what they should be doing.

    Also, this is a permanent team - meaning that for the most part, the IT Manager has the same people on the team from the time they're hired until the time they leave.

    Project Management: Despite the title, this is not a leadership role, but rather a position where your primary responsibility is to manage projects. The people on the project team do not report to you, and you have no authority over them. Your role is to be an overall coordinator of the project - you make sure there's a clear timeline, well-defined scope, documented milestones, etc. You set up meetings to check progress, give input to the project sponsors, and raise flags about any late tasks or roadblocks that come up.

    A PM is also not necessarily a technical role - it's a pretty generic business role. If you're a good PM, you can manage any type of project - IT, finance, development, acquisition, etc. You're just coordinating everything to be sure all of the project members are getting things done on time and within scope.

    Also, a PM has a temporary team. It's a team that's in place for the duration of the project only, and then it's dissolved and a whole new team is formed for the next project.

    Hope that helps!

    submitted by /u/Jeffbx
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    Do I tell my employer I'm looking?

    Posted: 02 Jun 2019 12:42 PM PDT

    This isn't the standard, I'm bored or want more money job search. I was recently promoted in January, the job is good and the pay is good. Not disappointed at all with the position.

    However, my partner is going across the country for residency and I'm now looking for jobs out there. We were hoping for a residency match where we currently are, but that is not how it worked out.

    So, do I notify my employer of the situation and tell them I'm looking to move, or do I just look and give notice if/when i accept a position?

    Remote work is not a possibility with my employer.

    Thanks in advance for any advice.

    submitted by /u/adamalexander10
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    How to get into computer repair?

    Posted: 03 Jun 2019 04:17 AM PDT

    I'm wondering how I can get into repairing computers and/or smartphones as a career.

    Where do I learn this, do I need a degree or certification. Basically all the details if possible.

    What type of businesses hire, what's the average pay?

    Anything would be helpful.

    Thank you

    submitted by /u/emanresu_tidder19
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    Books about PC components and Windows OS for upcoming IT student

    Posted: 03 Jun 2019 06:13 AM PDT

    Hello, I searched for an IT subreddit and found this. I would like to ask where did you learn how pc components work and windows OS(How they interact with each other and work). Any book regarding those? It would very much help me.

    Thank you!

    Edit: I've already searched the internet and found "modern operating systems" I would like to found out other books that might've work for you guys

    submitted by /u/kelysia
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    Taking a job on short-term basis (Quitting after a few months)

    Posted: 03 Jun 2019 09:34 AM PDT

    I'm based in the UK and have just finished my final year of University and due to graduate in July. I have a great graduate job lined up which I am due to start in September which is a network engineer role. I've recently been applying for jobs which can keep me busy over the summer and also earn me a little bit of cash whilst I'm waiting to start my graduate job.

    The roles I've been applying from are basically 1st line support/helpdesk/support analyst roles, and I have two different interviews lined up for this week. The first of these is through an agency which is offering a 3-6 month initial contract, with the chance to move to a permanent role if the company chose to. The second interview is for a permanent role. My issue is, how do I address the fact that I would knowingly be accepting a job (pending interview) knowing that I am leaving in 4 months to go to my graduate job? Has anyone had experience taking a job short term and leaving after a few months? I feel guilty not disclosing in my interviews that I would only be here short term, however I know that if I did disclose it I'd probably be out of the running and wasted everyone's time, including mine.

    Basically, should I show up to these interviews and pretend I really want these jobs and talk about how I want to progress with the company etc, knowing that I'm completely lying? It's probably worth nothing that I'm probably slightly over qualified for these roles (I've worked 2nd/3rd line before, and have my CCNA certification) so I'm expecting questions about why I've applied for this role, where I see myself in five years etc.

    submitted by /u/ITthrowaway232
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    Cloud or Data analyst?

    Posted: 03 Jun 2019 09:29 AM PDT

    This is definitely a double edged sword question considering there 2 different areas of IT. I have the opportunity to work in Cloud (AWS, redshift, RDS etc.) or work as a Data Analyst (SQL, Python, Tableau, Stored Procs, reporting/dashboards etc.).

    1. Cloud - Junior Cloud Admin/Analyst
    2. Data Analyst

    I've made a name for myself working data, automating, scripting, and creating dashboards for a large insurance enterprise. I'm contemplating shifting into Cloud and developing into a Solution Architect in the future. One major concern of mine is forgoing the opportunity to develop/script and learn more programming.

    I've approached this as potentially integrating a DevOps approach into our Infrastructure team for the potential opportunity. Would focusing in Cloud enabled tech limit my development work?

    The team does alot of solution's, architecture, provisioning and set-up of the infrastructure for other lines of business.

    Here's a snapshot of the Cloud position (ignore Mongo/Postgress and just replace with AWS)

    https://cdn.discordapp.com/attachments/583806088982429743/584034163355549718/unknown.png

    Appreciate any advice, my main concern is not having exposure into development/programming.

    submitted by /u/thejumpingtoad
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    Need second opinions on which job offer to accept

    Posted: 03 Jun 2019 09:23 AM PDT

    Hey guys, recently i've been lucky enough to get a couple of new job offers that are really enticing, the problem is that i can't seem to come up with a decision as the best two offers have very different situations goin on with them, first a little bit of background, i'm currently working as desktop remote support which is decent but it's getting so boring and also it's making my career stagnate really bad.

    Now the first offer is for a multinational company with almost 80k users worldwide, they recently opened new HQ's for their local business in my country (about 4 years ago) this position offers between 50 and 60% more of what i'm currently earning (i don't know if you guys care about this or not, but i do like the company's culture and vision, they make health products and automation solutions) the position would be to replace the current IT guy as per the HR manager told me in the interview, IT is a total mess right now, no policies, no ticketing system, no priorities, no reliable infrastructure, etc. so the job would consist mostly on implementing policies and procedures,best practices, IT procurement, set SLAs with the business areas and support for the users' devices (about 100 users) i'd be the only one there so i'd basically be my own boss, my question is, would this be a great opportunity for my career or would i get stuck as the "on-site" tech there.

    The second offer is for a multinational payment solution company, straight up 100% increase in salary, the job offer is to provide a more well rounded on site tech support, basically it would be the HQ and the call center, i'd be installing and administering computers, phones, VPNs, basic infrastructure support to servers, switches and so on, now of course this is considerably more money but i'm not sure if this offer would be another stagnant position that would make me the on-site tech forever as long as i'm working there.

    so for you guys that have been in the area longer than i, how do you see both of these positions going forward in regards of growth opportunities? both companies seem to have a very good employer employee relation so i guess the work culture should be pretty good based on glassdoor reviews.

    submitted by /u/Rider2403
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    B.S. and M.S. in Communications, 2nd B.S. in Information Technology, what education should I be listing?

    Posted: 03 Jun 2019 09:01 AM PDT

    I have a weird education history and I am trying to figure out what is right to include or leave off. Basically I did the cliche BA and MS in a unmarketable field (communications) and could barely find a job making over $30k. Having always been into some coding, building computers, etc, I decided to have some sense and go back and do a second Bachelor's in IT, since it was only 13k to do it at my old school and it got me started on the path. So far have only been listing that degree on my resume as though it is the only one I have.

    This has been working out well so far, and it got be a basic desktop support job which in the last 4 years I have worked my way up to a decently paid software development role that has some sys admin responsibilities. This has been good because I look like a younger applicant and my resume looks fully focused on tech.

    So now I am trying to figure out if I should keep doing this, or if I am:

    • Being risky by lying by omission about other education
    • Selling myself short because maybe certain employers would like that I have a master's even if it isn't that related

    What would you rather see as a hiring manager for positions like sys admin, software developer, basically mid-level tech positions:

    1. Only list the Bachelor's in IT with a graduation date, implying that is my only degree and simply don't talk about having any other degrees.
    2. List both my Master's in comm and Bachelor's in IT without any dates, kind of implying that I did the bachelor's in IT first, then the master's.
    3. Be completely honest and list all of my degrees with completion dates, to tell the full story of what I did.

    Thank you.

    submitted by /u/warduder
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    Totally confused about my career path ( Software engineering -> Cybersecurity/Pentesting )

    Posted: 03 Jun 2019 08:41 AM PDT

    Hello everyone , hope you are doing good , i am hopefully going to be a software engineer graduate soon (results out soon in 1½ month).

    I did 3 years at the college , i am not a brilliant student and still managed to reach my 3rd year. My strength is only programming and the other module i passed with low grades.

    I wanted set my career path in Cybersecurity/Pentesting. I did networking and security modules. I also have a CCNA ( Introduction to networking ) but didn't manage to complete all and get the cert due to financial problems.

    Now i am in kinda holidays but i don't know what should i do , either apply for a job/internship or do my N+ , S+ , then apply ?

    About the certs , i read a lot and found these to be useful . Feel free to recommend any.

    I did an internship in telecommunication company last year about two months , i was leaning all network stuff ,but i feel weak because I don't know all things.

    please recommend me in which field i should apply or where should i start to strengthen my career start.

    thanks for sparing your time to bear with my long pragraph and sorry for the language mistakes.

    submitted by /u/Vashisht_R
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    Need a career change

    Posted: 03 Jun 2019 08:26 AM PDT

    Currently a banker at a financial institution and am desperately looking for a career change. I am 23 but dropped out of college to pursue banking. What I didn't know is that this is a dying career and I'm afraid I'll be useless by 2025. Can someone please advise me what's the best way to get into the IT field without going back to college. I've heard left and right about these skill courses you can take (QA, Java , App developer,etc) but don't know if I trust them. I've also heard negative things such as they don't prep you enough or they make you lie on interviews to land that 90k job only for you to plateau in 3 months cause you don't know the skill well enough. So guys, where can I start? Should I look into certs? Or skill based courses? And what IT field is good for entry and to grow on as the years go by and the demand changes in the industry.

    submitted by /u/The703Fynest
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    Network programming career

    Posted: 03 Jun 2019 08:13 AM PDT

    Hi, i am an ECE student at my 2nd year at uni, and i am thinking to start learning some networking. Can someone explain to me what are the requirements of this field and how to make a start at this particular job career?

    Thanks anyone for their help

    submitted by /u/BlackPhoenix3999
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    Are Technical Support Engineers HelpDesk?

    Posted: 03 Jun 2019 07:27 AM PDT

    I have the opportunity to move into a Technical Support Engineer role for a software company which is mainly in a Linux environment. The way the job has been described sounds helpdesk in nature, but the manager has explained it is collaborative like Google. I have no idea what that is supposed to mean. So my question is:

    Has anyone worked as a Technical Support Engineer?

    Is it similar to helpdesk or call center tech support?

    What are the differences?

    What did you like or dislike about the position?

    Have you worked for companies like Google, Salesforce, Splunk, etc. as a Technical Support Engineer and what was your experience like in those "collaborative" environments?

    submitted by /u/mightymischief
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    Current Petroleum Engineer asking for some career advice. Thanks in advance!

    Posted: 02 Jun 2019 08:19 PM PDT

    Background: I graduated with a BS in Petroleum Engineering back in 2014 and have five years of Reservoir Engineering experience under my belt. I've worked for a small startup, but work slowed down in early 2018 and I've been doing only contract work for them over the past 1.5 years. The pay as a petroleum engineer is incredible, but I want to get into something that is more problem solving-based and that is more stable long-term.

    Since my work as an engineer slowed down, I've actually been an engineering recruiter while figuring out the steps I need to become a Network Engineer. I took that job hoping to develop better soft skills and make decent money while telegraphing my next move.

    With my undergrad in engineering, I'm trying to get an idea of what my trajectory should look like in order to break into IT. Do I go straight for a Masters, get my associates from the local community college (eventually getting my masters), or go back and get a second bachelors?

    I appreciates y'all's help. This subreddit has been incredibly useful, but I'm in a little bit of a different situation considering my background.

    submitted by /u/SammyPE918
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    Career path to digital forensics and/or doing OSINT investigations? Or some kind of career path that combines data science and infosec?

    Posted: 03 Jun 2019 06:47 AM PDT

    Sorry if this is a newbie question.

    I'm interested in the infosec industry and have already started working on studying for certifications. As of right now, I know a I would like to go for a security+ certification. Eventually I would like to push for a career in the private sector working for government bodies doing security audits or investigations into cyber crimes. I am a mathematician by trade (havent graduated yet but I have alot of math under my belt) and with a career change, I dont want to necessarily give that up. In my research I haven't found those two connected but I have read that they feed off each other from time to time.

    I would appreciate if some of the more experienced could tell me where to start besides certifications, how I can network and who I should be connecting myself to. I just need a starting point. Also, what should I be expecting from cyber investigation careers or OSINT investigations? Any advice would be greatly appreciated.

    submitted by /u/OvereducatedCritic
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    Fields to look into?

    Posted: 03 Jun 2019 06:27 AM PDT

    What type of IT roles are there that don't involve coding/programming, at all?

    I'm a quarter of the way finished with my bachelor's from a public state school in Florida and I've haven't learned a "focus" I guess you could say. Just a lot of small general stuff.

    I despise coding/programming. I just can't do it.

    CyberSecurity and Data Science both seemed interesting but all the courses for the two involved heavy programming. (At my school at least).

    I really liked all my project management classes, but I've heard you really need to know what your managing to get into that role. (Know coding/programming to become a P.M. in that field.)

    I'm not trying to find a job that tickles my peach when I wake up, I just want to find something to pay the bills and not hate my life at the same time.

    Any suggestions?

    submitted by /u/yaaeio
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    What should I go to uni for to get into an IT career path?

    Posted: 03 Jun 2019 04:45 AM PDT

    Hi, I am a 16 year old Australian and I was wondering what the best uni courses are to take if I want to get into an IT job (more server and hardware maintenance rather than software development etc.)?

    submitted by /u/scramblr_osu
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    Smartsheet

    Posted: 02 Jun 2019 09:08 PM PDT

    Best Way to Learn Networks? (protocols, configuration, etc)

    Posted: 02 Jun 2019 06:31 PM PDT

    I'm a recent college graduate looking to start a career in systems adminstration. The skillset that I keep seeing on job descriptions that I am lacking is networks: protocols, configuration, etc.

    What's the best place to pick up that knowledge, especially in a way that I can put on my resume and demonstrate in an interview? Should I go for an online course like https://lagunita.stanford.edu/courses/Engineering/Networking-SP/SelfPaced/about? If I want to get hands-on experience, what's the best thing to try to set up on my computer?

    submitted by /u/radvendii
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    Where am I going wrong

    Posted: 03 Jun 2019 02:58 AM PDT

    Hey all. A little about me, I moved from Florida to NYC a little under 2 years ago after completing an IT class at a tech school and receiving A+ and Security+ certifications. I applied to endless entry level helpdesk/desktop support jobs and got maybe maybe 2 over the phone interviews and one in person interview, both to no avail. Eventually, needing work, I took a job in the automotive field (where I have actual working experience). Now that I've been working for a little I decided it's time to give IT another shot, however I'm a little nervous considering how unfruitful my search was before. Is it possible nobody was giving me a chance because it appeared I still lived in Florida/hadn't been a nyc resident long enough? Or do the 2 certifications I have just not cut it these days? I'm determined to find a job in the field but just want to know what I'm doing wrong as well as what else I can do to help my chances.

    submitted by /u/Dtrtpa5
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    How do I progress my career?

    Posted: 03 Jun 2019 02:16 AM PDT

    Hey guys,

    Bit of a backstory to let you know what I'm at and what I'm asking.

    I started off in IT around 6 years ago in a generic support role. I started moving up inside the company and eventually had two other guys from a college work experience program working along side me, I was taking their escalated issues and assigning them work.

    From there I moved from desktop work to level 2 support and eventually to where I am.

    Currently I'm soely responsible for my companies internal IT and I'd be the first point of contact for our customers who escalate their level 3 tickets to me. My work covers everything from maintainig cloud platforms, network infrastructure and server infrastructure, to end user support and finally the technical work for projects. Since I'm a one man department I essentially do everything.

    At the end of this month I'm moving to a new company which will essentially have the same scope of work, but it will also entail support for level 1 and 2 engineers, escalations, point of contact for customers, project management and R&D with the IT managers. The new role does sound like a jump in responsibility and it'll certainally be a challenge since I've never really overseen other techs.

    So I suppose my question is where do I go in 5 years time? What's the next step in this line of work? Do I aim to become a technical lead? A manager?

    It might also be worth pointing out that I've turned 25 a few days ago, this seemed to garner the interest of my new employer. They essentially said it might be a challenge for me since some people have trouble taking direction off someome half their age etc.. Pretty weird but that's more their issue than mine, I know I'll be able to prove myself. Would 30 years of age be too young to be a tech lead or manager?

    I'm just a bit lost as to what the career progression is from a L3 tech that is already a lead in a lot of senses.

    Thanks and sorry for the spiel!

    submitted by /u/fap_for_milk
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    Is MIS a good degree?

    Posted: 02 Jun 2019 05:58 PM PDT

    Hello Guys/Girls,

    I have been looking around this sub for a while now and finally decided to post.

    So currently I am in an Bachelor of Commerce- Accounting Major program, and I am considering switching to Bachelors of Commerce in Management Information Systems.

    Main reason I am thinking of switching out is because I could not get myself to study for university accounting classes, the intro courses were find but as I got to higher level classes I just couldn't study, then I looked ahead and realized that without a CPA their will always be a glass ceiling over my head in terms of salary.

    I have a few questions:

    1. Is this degree worth it when compared with the likes of an accounting degree?

    2.What is the job market like for this major?

    I have been doing research and I rarely find any job postings where an MIS major is explicitly listed usually it's

    Computer Science.

    1. I know there are many options available to me once I finish the degree, but I am mainly interested in CyberSecurity / Project management / Management Consulting. Will this degree help me in pursuing any of those? If you have experience in any of those fields, any advice would be appreciated.

    1. What certifications should I start looking at? and are there any that I can get while I'm still attending university?

    I guess my main concern is that this degree is a mix of business/IT and I don't want to get stuck with something where i have minimal knowledge of either side. I am planning to Minor in computer science so I have some technical background and also take a Project management class (for civil engineers).

    Any advice/answer would be greatly appreciated :)

    Thanks!

    EDIT: I live in Canada and attend a top 3 University!

    submitted by /u/throwaway982345394
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    Career Change, but no luck so far?

    Posted: 02 Jun 2019 05:43 PM PDT

    Hey everyone!

    Late last year I started working on the Google IT course on Coursera to do a career change (I used to work at a theme park)

    And earlier this year I had to move and am currently jobless for about 3 months. I'm almost done with the Coursera classes but I keep feeling down and keep getting rejected (I assume) because of lack of experience in professional settings.

    Ive been applying on Indeed, Linkedin, and Dice for Help Desk jobs.... I feel like I can't even get into Internships as I'm older (30s) and dont have the college thing....

    Any advice? More courses I could take?(cheap? funds are really bad) More patience?

    submitted by /u/PhoenixMichi
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    Real or fake interview?

    Posted: 02 Jun 2019 09:15 PM PDT

    Hi guys/girls,

    I've saw a job and I've applied in February. The job was a SCCM Admin (according to the requirements), but said IT Desktop Support.

    They never call me, but I saw the same job with a different name, this time Desktop Engineer (same requirements, so basically SCCM Admin). I've applied for the second job in April and they contacted me for a phone interview. The phone interview (about 45 min) was a technical interview with most of the questions about SCCM.

    Next step was a second interview for 2 hours (1 hour with 3 managers and the second with a manager and 2 System Engineers)

    First hour went fine, I've answer to all the SCCM questions and some other technical questions.

    Second hour was kind of weird, those two "engineers" they share some problems they had with SCCM and looks they want to find answers from me.

    I've told them I had similar problems and how I manage the problems. My solutions look they tried but they still had problems after that.

    One of their problem was how to remove all the bloatware from Windows 10 and create a custom image without any bloatware. I've told them how I did it with Windows 10 1803 (my current Windows 10 installed on all the desktops), but they said it's not working with 1809 and if I knew about a new solution.

    Still the interview went well even to me they had a lot of problems and they couldn't it find the solutions in time and they just put a job posting and maybe they found a sucker with the right answer. They said that I'll get an answer by next week. It's been a month and still nothing.

    After the interview I've sent them the thank you e-mail and also a second e-mail to those two "Engineers" with my solution for 1803 and I've found that works pretty well with 1809 (about 95% of removal bloatware, but still pretty good than nothing). They never even thank me or anything about my interview.

    Last week the same job showed up with a different name, this time Desktop Administrator but the same job description.

    I know some companies setup interviews and give you some tests or they want to build some software, they use the solutions and they never call you back.

    What do you guys think about those companies, do you ever think they want to hire somebody or just put the job postings and never hire anybody?

    Thanks for all the opinions.

    PS: I've applied thru company website, not a recruiter. The job was (still is) on their career page, from February with 3 different names.

    submitted by /u/emyshor
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    What wpuld you say...you DO here?

    Posted: 02 Jun 2019 02:25 PM PDT

    Aside the Office Space quote, I love building PCs, PC Components, General Tech, etc. What do people DO in an I.T. Job?

    submitted by /u/StillPlaysRunescape
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