This Report is Needed by the Board! Tech Support |
- This Report is Needed by the Board!
- The pig is what?
- I swear I can't make this $#!& up
- Yes, that happened 3 months ago with Sophos. A restart fixes it.
- The Phishing Attempt That Was Not
- The projector turned itself off!
- "But they won't know it!"
- The Chronicles of IT-Freely and a Bo$$ - part duex -Admin accounts and you - "you have admin rights, but not really, and only when I enable the account"
- Awkward moment at the bench
- Breakfast helps
- My handscanner does not work
- Install this!
- Oh, but he didn't stop there.
- My client almost had a heart attack.
| This Report is Needed by the Board! Posted: 29 Mar 2019 12:15 PM PDT I had an awesome co-op job at a huge corporation, filled with awesome people and interesting challenges. However, being an intern, I had to do some stupid stuff sometimes. One project was capturing a ton of data related to the core business and then feeding an AI engine to produce a report. I got to run the data entry team, then build the AI algorithm and then finally build the report. It was a million data points, and it produced a one page summary of the algorithm's output. Boss: The summary you gave me last week is wrong. It shows blah blah blah, but there's no way blah blah blah. Me: I thought the same thing, but I checked the ops reports and it's showing a very similar output. I'm pretty sure it's correct. Boss: Pretty sure isn't good enough, so I need you to re-run it for tomorrow morning at 9 am. I am presenting it to the board. Me: Re-running the report will give the same output. What specifically do you want to see? Boss spends few minutes designing a new report on the whiteboard. He's pretty mad at this point and I can see he's under pressure. Me: That report is going to be really long, like hundreds of pages or more. PDF? Boss: No! It needs to be printed and on my desk for 9 am! Get back to work! I design the new report and create the PDF. It's more than 1000 pages long. Me (to co-worker): This is really stupid. No ones gonna read this report if I print it. It's a massive waste of time and paper. Co-worker: You heard the boss, just fuckin do it. I find a tractor feed printer and feed the first page of new carton of paper into it and hit the print button. At 6 pm, zzeeek zzikkkk zzeeek it starts printing. The paper jams every hundred pages or so, so I'm resigned to spending the night watching it. Around 2 am, I'm sleeping on the floor and security sees me. I wake up to a half dozen guards who think they've found a dead body. We talk shit about our bosses for a bit and they brought me coffee later. 7 am, I have a thousand pages of report printed, and I take it down to my boss' office. He's just arrived for the day. Me: Here's the report <thump> Boss picks it up, drops the huge stack of paper directly into his recycling box. "I was thinking about it, and the summary is probably correct." [link] [comments]  |
| Posted: 29 Mar 2019 02:34 PM PDT This happened almost 3 years ago, but I think about it almost monthly and it never fails to make me laugh. I used to work at an IT Help Desk for a bank. The 404 page for our company intranet was a picture of a broken piggy bank with the phrase "Oops, something has gone wrong." We often received tickets saying something along the lines of "I'm trying to find this policy but I just get the pig." These emails were always good for a cheap chuckle until one day we get the mother of all tickets that I swear I'm going to get tattooed across my chest: "I am trying to enter in the attendance record but the pig is say oop…" "But the pig is say oop" is my life motto. I don't know what it means but who cares, it brings me joy and I hope it brings you joy too. [link] [comments]  |
| I swear I can't make this $#!& up Posted: 29 Mar 2019 04:58 PM PDT So I'm helping to setup a webinar at work today and I think everything's ready to go so I turn on the screen share and open up the PowerPoint. It was then I realized I hadn't activated office yet on this laptop *facepalm-rookie mistake*. So I promptly logged in with my account to activate it to get the presentation going. Everything goes smoothly and after packing up the gear I head back to my desk. *BLINKING VOICEMAIL* Oh great...what crisis did I miss while I was out??? Voicemail Lady: Oh Hi Mr Smith (fakename) I just want to know what you are doing on my computer. I can see you moving the mouse and clicking things on my screen and I cannot access anything. Please give me a call back as soon as possible and explain why you are taking control of my computer and clicking on things. My brian: Hmmmmmmmmmmmmmmmmmm....what the actual f@$# is this lady talking about. Then it dawns on me. She was watching the webinar. When I shared the screen it probably when into full screen on her computer and she could then see me typing in my name to activate the softare and "clicking around her computer" when she is just watching...me...click...on my computer...oh...my...god...what life choices have led me down this horrible horrible path. I call her back and she confirms my sad realizations. But wait. The day is not over folks. Round 2: the Zoom incident This user had emailed about an issue trying to join a Zoom meeting. She said something like, "I installed the ZOOM software on my pc but when I make a call they cannot hear or see me at all, but I can hear and see them". I told her to come into my office and I would do a test meeting with her to figure out what was happening. I set her up in my office and ask her to show me how she starts the meeting. She logs into the laptop and then promptly clicks on the Remote Deskop Connection icon on her desktop. I say something like, "Hey, wait a minute. Why are you remoting into your desktop? (they have desktops in their offices and laptops for traveling) She says, "I do everything from there. I logged into my desktop, installed the software and started the meeting." My brain: No wonder she can't hear you, you dense [inaudible] because you're starting the meeting from your desktop which does not have a webcam or a microphone. My voice: Oh I see the problem. The thing is you'll need to start the meeting directly from your laptop. Otherwise Zoom won't be able to use your camera and mic on the laptop. Lady: Oh, how do I do that? My brain: Lord beer me strength. [link] [comments]  |
| Yes, that happened 3 months ago with Sophos. A restart fixes it. Posted: 29 Mar 2019 07:31 PM PDT Prerequisite: Sophos AV had an issue with Windows update about 3 months ago that caused an extended login "Welcome" screen (like 25 minutes). It was bad, and we dealt with it and fixed it months ago. Went around to 300 machines, forced reboot, etc. We could run a script to fix it but over half the machines were already applied. It wasn't worth a GPO, it was a one-off we didn't even know about until an email was sent a week later saying "It might impact users". It already impacted users. 3 months ago. It was fixed, everyone was fine. Except KAREN in HR. Karen hadn't restarted in 3-4 months. Despite emails of network volume and mapped share drives changes. Despite emails from both IT and the HR director: "Hey, shut down your PC, restart in the morning for this CC'd update from IT" Nothing. Did nothing. So today, her machine wouldn't log in. I was called over "Hey WITNSFW, I can't login!" "Yes, when did you last restart? Did you get the email?" "Mmmmmmmmmmmmjmmmmmnmasmdgfoikhjnasdgjmmmm no I didn't, didn't get that....... sorryt!!!!!!!" "Ok, then you're going to need to wait, about a full 25-35 min, it's unavoidable" "Ok well let me login to <coworkers> machine! I'll work from there!" "Do you have you login for email and you know she'll have to swi---" "OMG my files aren't there! Where are my files" "Your files are on your machine, probably, did you save them to network per suggestion on <date>?" "mmmmmmmmasldkmgkasdmgmmmmm no, I didn't, but can't I just get my files" continues to try to find files locally on a different machine "No, they are on <your machine> and it wasn't backed up per policy" "Ok so how do I get <files>" "You have to wait if they weren't backed up, I can try to remote" remotes in, not even there "They're not there, where did you keep them??" "Jeez, mmmmmmmmmmmmmmmmmmmmm I don't know" "Just wait 25 minutes until your machine comes back up" [link] [comments]  |
| The Phishing Attempt That Was Not Posted: 29 Mar 2019 11:23 PM PDT Today I encountered several unusual emails and worried the accounts of an organization I volunteer for had been compromised. Volunteers are asked to complete a series of online training courses before beginning their work, and today, in my inbox, was a message saying that I had not completed mine (and that I needed to login to do so).
This, of course, was untrue - and I double checked my account to make sure I had not forgotten to complete any. Reviewing the email again, I discovered the login URL provided appeared identical to our official one, except for the domain name.
In fact, the URL was for an identical login page, and at this point, I was becoming nervous credentials had probably been entered by whoever else might have received the email.
To make matters worse, I received a second message from the same sender saying 'In case any of you forgot, here are your usernames & passwords' (in plaintext! WITH MORE THAN ONE RECIPIENT!!).
At this point, I was floored. Before alerting anyone above me, I decided that I would need to test the mirrored login page. If my login credentials had been copied already, the only harm would be in providing other logins when the page rejected the first one I entered.
Sure enough, 'access denied'. I attempted calling the sender of the emails, only to learn he was apparently on vacation. I was certain something very dubious was afoot.
THE TWIST
After getting in contact with several leads, I learned the organizer had both sent us to, and most likely logged in to the incorrect login portal (and therefore was not viewing the correct account information due to privileges). Unfortunately, this also meant my login credentials were legitimately shared with others via email....
Thank for reading my tale, please let me know if this is not appropriate for this sub - tech support is not my profession. [link] [comments]  |
| The projector turned itself off! Posted: 29 Mar 2019 09:23 AM PDT I remembered this gem a few minutes ago and decided I'd share. Background: I did an apprenticeship in a school in the city I lived in doing my first tech support role. I'm female and was 19 at the time and I'm a short-arse, so the kids are literally taller than me but it was customary for them to call staff "sir" and "M'am" (pronounced "marm"). I got a lot of stick for it from the kids but so far this is me rambling so lets get on with it. You know what users are like...and some of you will know what teachers can be like, especially if they absolutely NEED technology to teach a class. I have mixed opinions on this and feel like if you can't teach without a computer you're not much of a teacher, but I digress. The teacher in question is JB and he was known for being very hot-headed with staff, students, equipment, anything really. Multiple times he was given warnings for swearing in-front of and at the kids so you get an idea of what this guy was like. I think he's more impatient than anything. This is the same teacher that literally thought the CD drive was a cup holder...yes...this happened in real life. Maybe I'll post about that later. The meat and bones: Me: Yours truly Teacher: JB Me: Hi, this is IT, $Me speaking. JB: Hi, it's JB, I'm teaching in room XX and the projector has turned itself off. Me: Ok no problem I'll come down and have a look. Did you turn it off at lunchtime so it wouldn't overheat? JB: I wasn't in this room before lunchtime so I don't know. Me: Ok not to worry, I'm on my way. Our office was about a 10 second walk from the English corridor in question so not a long walk. I walk in: JB: Right class, we'll let M'am do what she needs so we can get back to teaching. So I walk over to the projector and realize, oh shit, I'm tiny, it's high up, I can't be seen climbing on chairs infront of the kids. Me: Sir (we are infront of the kids), do you have the remote for the projector? JB: No, it went missing a long time ago. (Pretty much all of them did but had to check). Me: Ah ok no problem, can you do me a favour? I'm far to short to reach the button on the projector I need to press, I can go and get my step ladders, but are you able to reach it? JB: I've already tried it, it doesn't work. Me: Oh you've tried the power button? Did anything happen? JB: Yes, it went off. Me: ...so, sorry what's the issue? Will it not come back on? JB: I pressed the button and it went off, I haven't tried turning it back on. I walked under the projector, asked the tall lad next to me to press the button for me and lo and behold...projector turns on. JB: That's great! Thank's M'am! I walked back to the office, confused as hell and told my colleague what had happened. We brainstormed what the hell he thought the problem was but couldn't figure it out. At the end of the day, I went back into the classroom as the kids were all scattering, with my step ladders this time, to do some testing. JB was there at the desk finishing up whatever he was doing. Pressed the power button, projector switches off. Press it again after it's powered down, it comes back up. Me: Hey JB, I'm really sorry but I'm not sure what issue you were having. JB: I pressed the little button and it went off! Me: Can you show me which button? The power button. Me: Why did you need to press it? JB: There was a message on the screen with a percentage of something, not sure what it was but I pressed the button to get rid of the message and it turned off. The amount the school wasted in bills for new projector lamps was nuts so this pissed me off as it can be avoided by just turning it off when not needed. The projectors would give a message when there was 25% of estimated lamp life left so I figured that was the message. Me: Okay, but why didn't you press the power button again once it had turned off? JB: Why would I need to? I didn't turn it off! Me: But if you press the power button the project will shutdown. JB: It should have just cleared the message, will you be replacing it? Me: I think it's okay now but let me check a few other settings. I pretended to look at it for another couple of minutes, told him to see how he gets on but only touch the power button when he's finished using the projector. TLDR: Teacher presses the power button on a projector and calls IT when it's turns off. EDIT: QOL improvement. [link] [comments]  |
| Posted: 29 Mar 2019 06:13 PM PDT Being the IT Manager, one part of my job (other than sys admin, break fix, user support, and coffee maker) is to track down and organize the various phone and internet accounts at our locations around town. I've figured out all 26 of them (for 5(!) locations), with only one left. Numerous phone calls have led me to realize this one account was created by a manager (PM) a few years ago. So I had to go to her to tell her what I was doing, and provide guidances for turning the account over to me: Me: So, do you know what this one account is? My supper sleuthing (read: politely berating telecom support staff) has taught me that it's in your name. PM: Oh, yeah, we had to get that installed real quick, before you got here. Me: OK. Well, it's set up with your name and email address, so I'll kick off the account reset process. If you could forward that information to me, that would be great. Then I can add it to my controlled list of access and passwords. PM: Really? We should just make all our passwords <CompanyName><NumberUsedThroughoutTheCompany>. Me (out loud): That is probably the worst thing you can do with a password. If you make all the passwords to everything like this the same, one angry employee leaves and they could log into any account anywhere. PM: But they wouldn't know the password! Me (silently): I LITERALLY JUST WATCHED YOU THUMB THROUGH THREE PAGES OF PASSWORDS THAT YOU COPY FOR EVERY ONE OF YOUR EMPLOYEES! [link] [comments]  |
| Posted: 29 Mar 2019 09:10 AM PDT Welcome once again to the Chronicles of working for bo$$. Recant my introductory tale here Now for part two, where in I had an admin account, but not really. Bo$$ - I've setup an admin account for you and colleague. However the execs want me to turn the accounts on and off as needed, so you will have to submit a ticket each time you need it, and then wait for me to turn it on. I'll turn it off when done. Me – ok, but what if one of the execs needs immediate assistance and I need access to my admin account? Won't I have to ask them to wait? Bo$$ - yes, but it'll be quick. Just make sure you are taking care of then immediately Me - internally error…. This was my life for roughly a year. Each time I needed to perform administrative tasks, which was constantly, I had to submit a ticket via email, wait for my boss to turn the admin account for me on (we had separate accounts, which for security that was good), but then nine out of ten times he'd shut it off before I was done. By the way, I learned that his spiel about the execs wanting it this way, was grade a bullshit. Here are some wonderful examples of how this little process was just such a clusterfuck… Example 1 – I was tasked with manually running password expiration reports and sending out emails. Yes they weren't automated. Yes I wanted to. No bo$$ wouldn't allow it. In his words he "didn't trust" automation. He tried automating some things and it didn't work. This is an important theme to remember as it plays into issues later… basically he tried, and failed to create a script or used some alpha software that didn't work and wrote it off as the technology being the issue and not him… So each week I had to run my powershell script to export data to an Excel spreadsheet, which I then had to format to local time so I could ensure the expiration date and times were accurate and so on. Then bo$$ had me send it from the IT account so he was always checking to make sure I didn't just have powershell do the work. Gah…. Anyhow, that process was long enough as it is but took about 45 mins of time each week because I had to wait for him to enable my account, do my work then he'd shut it off. Example 2: Bo$$ has me rolling out 2fa to the organization. Bo$$ keeps turning my admin account off while I'm on the damn server created to act as the intermediary (needed for the setup at the time) and I keep getting locked out as a result. Keep asking the bo$$ to unlock it and leave it locked but every ten mins or so…. Example 3: It's like the coke formula. The three guys who know it aren't supposed to be in the same elevator at the same time and such just in case. Bo$$ frequently flew between offices and if we were lucky would leave at least one of our admin accounts unlocked in case. Nevermind if he dropped dead, he had the only passwords to the majority of accounts and was too untrusting to use a password vault or other means to ensure company survival upon his death. HR would later cringe at the idea when I brought it up during my exit interview… And Example 4: Bo$$ frequently let things go till the last minute and made it my problem instead. This included setting up newly acquired remote offices across the country at a moment's notice at 7pm at night with 0 information about who to contact etc. Be me trying to set them up on our network and join them to azure or other AD items and…admin account disabled. Midnight roles around and, oh sorry dude I just saw your email now (nevermind he mandated I have to be available 24/7 and no that's not an exaggeration)… This would become a frequent thorn in my side during my tenure. But now it sets the stage for part 3, Ethics and you - when the bo$$ asks you to delete emails from someone's mailbox without them knowing. TL; DR: wtf Coming soon: Threats and you – when your bo$$ threatens your job because he didn't like your predecessor But first Ethics and you - when the bo$$ asks you to delete emails from someone's mailbox without them know knowing Edit: resubmitted due to 24 hour rule. [link] [comments]  |
| Posted: 29 Mar 2019 03:27 PM PDT In the late 80's I got my first real job as a computer tech doing anything from network setups with Netware to fixing dot matrix printers. A lot of it was warranty work for IBM/Compaq/Apple filling out ABCD forms and learning what a FRU is. It was a great time to learn just as IBM was falling and cheap PCs were not really a thing yet. The office was an Inacom for those of you that remember the old days and consisted of sales staff, management, and a few admin people including a very nice looking young lady that did all the billing and account collections. I was a young awkward guy and though I was not an incel I wasn't terribly smooth either. A lot of the repairs consisted of time at the bench turning a screwdriver with an anti-static ESD wrist strap attached via a snap to the bench. This day I was busy in the guts of some PS/2 and had wandered from my place across the aisle to the parts area. My wrist cord was stretched behind me. The aforementioned young lady had come down to ask one of the other guys something or other and needed to get by. Now I wouldn't say I had a crush on her but I was aware of her being attractive and being barely into my 20's felt that instinctive need to be cool with any woman that crossed my path. She casually said I'm going to unsnap your wrist strap. Without thinking I blurted out loudly "Careful! No! I'll discharge!" It took me a minute to understand why she went away blushing and laughing. [link] [comments]  |
| Posted: 29 Mar 2019 05:32 PM PDT Today I had a work order to migrate 3 people from their old work computers to their new ones. The way we are supposed to do it is connect the two computers via crossover cable, then access the old computer from the new one, and drag and drop everything needed (documents, favorites, outlook files, ect) I should add that I'm a subcontractor and the company who sent me isn't IT for these people they just handle leasing equipment. The first computer I did had no issues. Laptop to laptop which makes things simpler and they usually work from home so I didnt even have to set up their docking station and monitor. Second one booted windows recovery and then required a bitlocker key to unlock. So I told him to contact his help desk and see if they can get it up and running. Moved on to 3rd person and their laptop wouldn't even boot up. Apparently they spilt coffee on it Monday. Now I could have called it a day right there. I did what I was supposed to and them losing their stuff was not on me and the job was paid per computer not hourly so there wasn't really any incentive for me to stay. But they brought in coffee and donuts for me. Which is really nice and in no way necessary. I have done work at restaurants before where afterwards they gave me a free meal and I have gone to jobs that they supplied breakfast because bigwigs were going to be there but I have never gone to a job before where they decided to bring in breakfast because I was coming before. So I decided to go out of scope to help. I pulled the 3rd guys hard drive out (real simple only 4 screws) plugged it into the new laptop with a sata to USB. But wasn't able to access it because of bitlocker so had him contact his help desk to get his bitlocker key. Once I got that I was able to access the hard drive and transfer what was needed. 2nd guy got his bitlocker himself but his computer was failing the repair so I did the same thing I did to the 3rd guys. Transferred what was needed and all was good. All of that ended up taking an hour or so but I had a light day so I didnt mind. Plus the 1st girl wanted to keep her old laptop so I called to see if that was possible and found what they were just being sent to recycling so they didnt care. Which allowed me to take 2nd guys laptop (which I have successfully formatted and reinstalled windows so now it's my new work laptop) and take 3rd guys hard drive (coffee damage made me decide to only to the hard drive) Edit: I forgot to add these weren't common donuts. 1 even had cinnamon toast crunch on top [link] [comments]  |
| Posted: 29 Mar 2019 10:36 AM PDT So this one is not something i encountered but one of my coworkers while sharing silly stories. cw: co-worker user: user So we open up with my cw taking a pretty regular call, user's handscanner does not work. Cw follows protocol, shutting down the application, rebooting the machine and retesting.Cw then inquires whether the handscanner is now working and user says it is not. Cw questions whether the user means the handscanner which is attached to the deskop, used to scan barcodes or the one for storage (He could've started with this but hes still new so i dont fault him) At which point the user says, "No not that one, the handscanner on the monitor, you know where i put my finger and it scans my hand" And this is how i got 1 upped by my cw while i was telling him about how the user who i just had reset a password, was asking me what password she should enter into the application she just reset the password for. Surprisingly she did not forget about the password she had just set. [link] [comments]  |
| Posted: 30 Mar 2019 01:07 AM PDT I had an email on monday this week, out of the blue. It looked like regular spam, which is odd since we only had that for the company emails once in the two years I worked there: sender unknown NAME OF APP (that I have never heard of) (installation instructions, links) HERE IS YOUR LOGIN INFORMATION (in plain text) USERNAME (otherwise unrelated to our other company logins) p4S$W0Rd It was early morning yet. I immediately alerted our top IT plus tried to find out what I could about the site using mobile 4g instead of our internal internetS. Nothing at all from mrs google. It turned out to be a new warehouse tool from a customer of ours. No advance info about the tool, no indication in the email that the tool was in any way related to us. My immediate miniboss had not informed anyone about the new tool or that we were to expect this email from a random source. The responsible miniboss was their significant other and co-miniboss. Several co-workers had downloaded and installed the app and logged in. On their company mobile devices. The boss of minibosses was not happy and at the end of the working week we had an information meeting regarding clicking stuff from unknown sources. [link] [comments]  |
| Posted: 30 Mar 2019 03:37 AM PDT Long time lurker, first time poster. Both me and my partner work in IT of some kind, he's in a fairly high-level helpdesk type role (3rd line, project design and implementation) and I'm a product manager at a fairly small company so will regularly muck in with the helpdesk to get a mood level or if it's priority one/needs diplomacy. We'll often trade horror stories from our day while making dinner. This one is from a bit over a year back, when he was working in the IT department of a mid-sized company. It spans a couple of countries but each one tends to handle their own IT needs except where crossover is required. Sorry, it's a second hand story so it's pretty narrative. Consultant comes in to look over IT security policies in line with incoming GDPR regulations. Their findings were pretty good, not a lot of changes needed, but they recommended putting in a tighter timeout to lock machines after inactivity (company held a fair amount of customer data which falls under the personal category and not all departments were allowed to access). It gets set to five minutes - arguably annoying, but enough time to visit the bathroom or get a coffee without it locking. Call comes into the helpdesk, coworker picks up. It's a user in the category of "known to us", our shorthand for "oh no, not you". If memory serves, he's someone in marketing. User is asking if they can disable the lockout time on his account. Response is no, it's a global setting, they can't do it for one person. User gets to shouting about how this is the biggest injustice of all time and the coworker is terrible etc. There's a zero tolerance of abuse to IT in the company, at which point the helpdesk can just hang up. So he does. Partner heard everything and made a mental note Two minutes later, phone rings, my partner answers. The user is back, obviously trying his luck to see if he'll get a different response from someone else. But no, no different response. Partner goes on to say it's a GDPR thing and explains why it's good practice, in the hopes he'll understand. Ah, so naive. Same tirade, same end result of hanging up. At this point partner decides it's wise to give a heads up to the run team manager that this guy is likely going to call and complain. It happens literally while he's telling him. He dives immediately into shouting (and I think tries to persuade him to fire the helpdesk). Manager tells him the same thing, and adds on that the abuse being directed at his team will need reporting to user's manager. User swears and hangs up. Manager gives a heads up to user's manager ("oh no, he's doing what now? I'll talk with him. Sorry.") Oh, but he didn't stop there. Next day it's business as usual, until the head of IT walks in with a look of disbelief. User tried to escalate to him. (This guy is in charge of all IT and development in the country for this company, best estimate about twenty people.) Same story in terms of his attitude, same response given. Once everyone relays their own tales, they all have a laugh about it and carry on. Oh, but he didn't stop there. Later on in the day, head of IT comes back to update them. User walked straight into the office for the Director of Operations and tried to convince him in person that this was a huge injustice. A reminder at this point. It's a machine lockout. That can be got past by just entering your password again. That is all. Nothing more. Nothing less. The Director of Operations had zero context of any of the previous happenings and relayed to head of IT. Who I can imagine just laid his head on his desk, told him the story and said he would handle. User's manager told again at this point, who was livid. OH NO... BUT HE DIDN'T STOP THERE. All was quiet for about a week. No further complaints. Peace restored (at least as much is possible on the helpdesk). All of a sudden, run team manager starts absolutely wetting himself laughing. Gets off the phone and updates the team. The personal assistant to the owner of the company (by the way, based in another country - we've gone international, folks) emailed the head of IT, who relayed to run team manager. User sent a HAND-WRITTEN LETTER to the honest to god owner of the company to complain about the five minute timeout. Luckily, the PA screens all his physical mail. It was apparently filled with profanity and insults directed at basically everyone. Don't think user was fired, but honestly, I don't know how, and it's possible he's now gone. (Oh, and for the record, he did stop there.) TLDR: user escalates displeasure with machine lockout policy to owner of company with ~5k employees. [link] [comments]  |
| My client almost had a heart attack. Posted: 29 Mar 2019 03:25 PM PDT Hey guys Saw a post that encouraged me to post this so I hope it's an interesting story. So some years ago a friend texted me that his grandpa needed tech support , he lived near so we set up a meeting fairly quick , everything cool until now he seemed like a good client , so we went to his house and I installed a copy of office. After that, some weeks passed and he called me again , went to his house, and he needed me to install a software he downloaded, he told me it was from work and that a friend had passed him the file. So I was like okay if you trust the file, so I opened and the computer started lagging heavily, I was panicking so I manually sent the pc into safe mode from windows itself after that the PC was stuck In some bootloop where it just entered safe mode and i needed a pin that the owner didn't knew, because he was using an actual password and not a pin. So we started inputting a lot of pins that could be and nothing was working, my client was working in something related to a aviation and he needed to turn in his work on the next 3 days. So he started panicking and got mad saying that it was my fault, so I took the PC home because I felt bad even tough I explained to him that it wasn't my fault , so next day he just pulls up in my house started beeping with his car and ask me kind of aggressively if the computer was ready, I told him no and that I was still working on it, and he got mad and worried and started like hyperventilating and I started panicking , I honestly thought he was going to have a stroke outside of my house eventually he was okay and he left. Some days later I went to deliver the PC and his wife told me he almost had a stroke and that he had to go to the hospital after that, honestly I never accepted any other Job from him and I have lived a way more calm live, lol. [link] [comments]  |
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