TFTS Top Tales - December 2018 Tech Support |
- TFTS Top Tales - December 2018
- Shout-out to all my homies in the trenches tomorrow handling post-holiday password reset requests from idiots
- Mental Recovery: Recalling The Disappearing Folder
- Are you sure you are the Network Admin?
| TFTS Top Tales - December 2018 Posted: 01 Jan 2019 01:13 PM PST Hi Everybody! Here is the final month of top tales from Dumpster Fire 2018. Congratulations on surviving this long and best wishes for new Improved Dumspter Fire 2019! ~ magicB ~ TFTS TOP TALES - December 201812/1/18 : [l] I connected it right. by TheLightningCount1 12/2/18 : [s] I won't do it this way. by CatKicker69 12/3/18 : [xl] Oh hey, since I have you on the phone... by Ashamed_Aardvark 12/4/18 : [l] I saw it on mythbusters. by bsdickerson83 12/5/18 : [s] Yeah, yeah go ahead. by PM_ME_TIGER_BREAD 12/6/18 : [m] What a waste you are. by notcamerson 12/7/18 : [s] What's a Faraday Cage? by CynicalAltruist 12/8/18 : [s] I'm not a computer person. by nengels7 12/9/18 : [s] How do you not understand? by CookieGamesOfficial 12/10/18 : [s] We shouldn't have to. by SnArL817 12/11/18 : [s] Oh I'm so glad you're here... by FewNeighborhood 12/12/18 : [m] So here's what's happening... by Conspicuous_Urn 12/13/18 : [s] No that is not necessary! by pfSensational 12/14/18 : [s] Oh... I didn't know that would happen. by orarparjai 12/15/18 : [s] MOM, YES. I checked the switch. by CostumingMom 12/16/18 : [s] What? This is not what I paid for!!! by Sharuhn 12/17/18 : [l] Sir, Sir I've had a call. by airz23 12/18/18 : [l] Yes, that's your job isn't it? by TheStruggleIsALie 12/19/18 : [s] I don't like it. Set it to something else. by LogicWavelength 12/20/18 : [m] Can't you fix it somehow? by TheLightningCount1 12/21/18 : [s] Ok, I guess I'll go to my office then... by FriendlyAfrican 12/22/18 : [s] All I've got is an error. by Neroese 12/23/18 : [l] Oh, this will be a problem... by fox_aviation 12/24/18 : [l] No it's right here in my wallet... by Nansai 12/25/18 : [s] UHHH. by JaschaE 12/26/18 : [l] Yes, call back as quickly as you can. by KnotChillingWood 12/27/18 : [s] Yes. I HAVE to do it that way. by laplandsix 12/28/18 : [s] You have got to be kidding me. by Sneakycyber 12/29/18 : [s] I just opened it up and this happened... by cowsrock1 12/30/18 : [s] You should just give me back my email! by LeonHeimdall 12/31/18 : [s] Why would I put a window in my computer? by somekindathowaway The full set of TFTS Top Tales by month can be found in our wiki. All stories and quotes are copyright their original authors. No re-use without permission. [link] [comments]  |
| Posted: 01 Jan 2019 05:16 AM PST I long ago escaped the phones, but those of you who are on duty tomorrow—when the shambling hordes return en masse from holiday vacations—have my sympathies. What is it about being away from the office for a few days that makes so many people lose their goddamn minds and all semblance of common sense? Why does every luser in the universe forget their goddamn passwords after a few days off? I mean, seriously, you type your password at least a dozen times a day. You type it when you log in. You type it when you unlock your computer. If you're the typical luser, you reuse the same goddamn password everywhere possible so you likely type the same thing in when you log into every work tool or system. Most of them probably have their password scribbled in permanent marker on their desk underneath their keyboards. And yet, I remember so many post-New Year returns to work where the queue was positively overflowing with password reset requests. I remember one particularly stupid moron who put in a request because he forgot how to press ctrl-alt-del to invoke the login prompt on his computer. So to all you phone monkeys about to slap on a headset and do battle with the idiot zombie hordes: here's to you, you beautiful brave bastards. Good luck and Godspeed, and happy 2019! [link] [comments]  |
| Mental Recovery: Recalling The Disappearing Folder Posted: 01 Jan 2019 12:45 PM PST I spent six years (three as supervisor) on an internal support help desk for healthcare and ancillary coworkers. I was promoted to engineer a little over a year ago. My brain is only recently beginning to recover from the horror enough that I can begin to recall amusing stories without losing faith in humanity. This is one of those stories: HR Lady: Hey can you remote in so I can show you what his folder is doing? Me: what is the folder doing? HR Lady: Well, it keeps disappearing. Me: So, sometimes it's there and sometimes it isn't? HR Lady: Well, yeah but there's more to it. Please can you remote in so I can show you? Me: remotes in HR Lady: Okay so this folder right here, when I double click it, it disappears! See? I can see the files in the folder but I can't see the folder any more! Me: This is because you are inside the folder. If you walk into the inside of a house, you will see what is inside the house but can no longer see the exterior of the house. HR Lady: OMG I could never do your job you guys are way too smart, thanks! Epilogue: When I started this job I was fresh out of college and educated to become an entry level Engineer. Naturally I had to put my time in on a helpdesk first. Now that I am an Engineer I have forgotten 70% of what I learned because this was my life for six years. [link] [comments]  |
| Are you sure you are the Network Admin? Posted: 02 Jan 2019 04:30 AM PST This just happened a few minutes ago. Received a ticket for a communication issue with our software the other day. I get the logs and after a little digging, I clearly see the following error: Task failed as {host_server_name} was unable to resolve the name {client_server_name}. I email the customer back saying that there is an issue with DNS and that the server isn't able to resolve the name of the client. Either fix the DNS issue or re-configure to point to the IP address of the client. Customer calls in just now demanding that I fix this issue. C: I need this fixed now! Me: I did send you an email with my findings. It looks like the host server is unable to resolve name of the client server. Were you able to fix the DNS records? C: I don't know what that means! Me: If you contact your Network Admin, they should be able to resolve the issue. C: I am the Network Admin! I ended up logging into the host server and adding an entry in the hosts file for the client machine. I see that the hosts file has about 30 entries pointing to all his servers. I looked at a couple others and see that all the DNS is configured on each server with host file entries. I considered telling him that this isn't best practice, but I am sure it will probably just go right over his head. I just called the issue fixed and closed the case. I am now going to quietly weep in the corner. [link] [comments]  |
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