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    Tuesday, November 27, 2018

    IT Career How to gracefully back out of a job offer I accepted?

    IT Career How to gracefully back out of a job offer I accepted?


    How to gracefully back out of a job offer I accepted?

    Posted: 27 Nov 2018 09:33 AM PST

    New grad. Accepted a job offer a month ago supposed to start in the coming weeks. Had only accepted because nothing else in the pipeline and job was decent enough. Since accepting offers have poured in that I continued to decline but at this point an offer has come through that is 10x better that I need to accept. I know the bridge will be burned but how should I professionally phrase an email to the HR person would took me through the process. Can't bring myself to do a phone call.

    submitted by /u/DifferentBrilliant5
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    AWS Solutions Architect: Non-tech roles for a newbie

    Posted: 27 Nov 2018 01:00 AM PST

    Hello,

    I'm working towards getting a RHCSA & AWS SA certification early next year. I am 40 years old with 0 IT experience. I'm not interested in starting at the bottom performing help desk support or compete for positions with recent graduates. I would like to pursue management roles and I'm seeking guidance on how to pivot and take those next steps. At my current job for a federal contractor, I work as a technical writer documenting processes & converting tech speak to layman terms. I also have around 12 years of project management & program support experience. Any thoughts or guidance? thank you!

    submitted by /u/Pegasus80
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    Is it good or bad if they make you stay in the same place longer?

    Posted: 27 Nov 2018 10:25 AM PST

    I'm on short term cover for desktop support between different companies.

    So each week I am in somewhere different in companies ranging from housing to insurance to wholesalers to gas & electricity.

    This past month I was mainly in the one spot.

    I was hesitant about because it was a place that I've been before and so far found the most difficult.

    As I got a bit more experience with it, slowly it didn't feel as bad, but I was still looking forward to being reasigned somewhere else.

    There's an it department and I'm assigned with the person who does the builds of most of the laptops and desktops. Right now he's leaving the company and he's training his replacement ( whom I like better).

    Since I thought i'd just be there for a short time, I focused mainly on the day to day incidents. People calling in problems that the other guys are too busy to look at.

    I thought I would be finished there this Friday, but I just found today through group email that I'll be there till Christmas at least.

    The main guy leaving next Friday next, so it will be his replacement and me for the next while. The email said that they'll want me to focus on more builds as well.

    I'm not really sure if this is good or bad?

    submitted by /u/TheDruidOftheland
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    Desktop Support Tier 2 & 3

    Posted: 27 Nov 2018 10:09 AM PST

    What are the differences between Desktop Support Tier 2 & 3? What does each one do?

    submitted by /u/anderson01832
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    Help Desk to Data Analyst?

    Posted: 27 Nov 2018 09:21 AM PST

    What is the best way to transition from help desk to data analyst? After working in help desk I realized I don't want to be on the more technical side of IT. I have an associate of science in IT and a non IT related bachelor of science degree. I have been on help desk for 7 months and want to try my hands at data analysis. I know SQL and have used MS SQL server 2012 and have tinkered around in Tableau. I also have experience with Excel (pivot tables) and Access. I know HTML5 and a little bit of Java (although I dislike Java or C++ type coding). How can I get out of helpdesk and start moving up in my career?

    submitted by /u/Uswnt17
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    I got a job offer! But I'm conflicted.

    Posted: 27 Nov 2018 08:55 AM PST

    So, some background first, I have an AAS in Computer Networking, focusing on Cisco systems. I graduated the end of summer, but I don't have my CCENT/CCNA yet. I do have my A+, and started to study for my Sec+, because 90% of the jobs around where I live require the cert, because it's so much military/govt/NASA work. I have 7-ish years in customer service working in a motorcycle dealership parts department, a few in regular retail, a few in motorcycle repair.

    I interviewed last week for a help desk position at a rural network services company, and I got the job. I know pay rates vary around the country, but they offered me $12, but I have made close to $14 where I am now, with commission. But, I work at a motorcycle dealership, and with it being winter now, I imagine my commission checks are going to pretty much worthless.

    I admit, I haven't put out nearly the resumes I should have been, but this is still the only interview I've gotten so far. So my question is, should I take it? Should I keep looking? The job post ranged the pay $12-14, should I try and negotiate for at least a little more, even though this is my first IT job?

    Thank you!

    submitted by /u/cardsoffate
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    Trying to land a help desk position with no experience

    Posted: 27 Nov 2018 10:15 AM PST

    I want to get a help desk job so I get a footing in IT and hopefully move up. I have no experience other than super basic computer help at my library. Can i do this? Should I get A+? I'm working on my CCNA through Odom's book and hope to complete this at the beginning of next month. I have a M.S. in Technology Management (completed 2016) but the technical stuff is some security and disaster recovery. Does anyone have some advice on what to do?

    submitted by /u/WillWork4ITKnowledge
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    How to transition from full time Business Analyst to Contractor

    Posted: 27 Nov 2018 10:00 AM PST

    I've been doing full timer BA work for years now and I've been thinking of switching to being a contractor. The rates that some of my peers are commanding for the doing the same work is so much higher. I realize there are many factors to consider like paid vacations, promotions, career ladder progression, rrsp, benefits and job stability. I typically hear that the contractor rate should be 30%+ of the full time rate (ie.100k fulltime = $50/hr, so a contractor should be getting $65/hr ($15/hr more over the fulltime rate) to be approximately even. For reference, my salary is under 100k and some of my contractor peers are getting $70-90/hr.

    My question is, how does one specifically find contractor hourly rate BA jobs? When I'm searching company websites, very often they don't mention if it's a contractor role.

    If you are a contractor, how do you keep up to date with the market value of the rate that you can ask for from companies?

    submitted by /u/stryder1587
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    Are IT courses a good way to find entry level jobs afterwards without a bachelor degree?

    Posted: 27 Nov 2018 02:09 AM PST

    I am trying to get into the IT field since I love computers and have so much all around knowledge about them but I am not sure what is the best path

    I don't think I have the time to get a bachelor degree but we do have courses you can take that last between 3-6 months based on the subject and are usually about 2000 hours overall including self study and supposedly give a very good explanation on the subject

    I have very good understanding about computers and I learn very fast and believe I can come out with a high score and good knowledge on the subject from the course, but how would I go on about finding a job? would managers hire someone with vast knowledge on an IT subject but no degree?

    submitted by /u/Takzuke
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    Student IT worker to Cybersecurity apprentice?

    Posted: 27 Nov 2018 09:19 AM PST

    I'm currently a Tech Management student that also works as a student IT worker at a large university. Most of my job entails remote software installations, re-imaging of workstations and light AD work for $10/hr.

    Last week I interviewed for a Cybersecurity Apprenticeship Program that my school just started that pays anywhere between $10-$14/hr, likely depending on experience, etc. From the sounds of it in the interview, this program is basically a training program for one of the big 4 accounting firms in the world.

    I originally was planning on taking the job if offered only if it pays more than my current job, but now I'm not sure if I shouldn't just take it if it offers the same pay, since it could open some nice doors for me down the road. It also sounds like the job comes with a guaranteed internship at aforementioned accounting firm.

    I'm happy at my current job and have been here going on 2 years, but I would really like to make a bit more money if possible. Should I take the Apprenticeship if offered, regardless of the pay? Does anyone have any experience with this type of program that can provide me some insight? TIA.

    submitted by /u/Renfah87
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    Leaving toxic workplace - how to word that in an interview

    Posted: 26 Nov 2018 07:01 PM PST

    I'm currently applying for positions to leave my current workplace, mainly because of toxic management - but also because of the crazy schedule and the need to work some holidays and many weekends.

    I have a phone interview tomorrow, and I'm wondering how to answer the question of "why are you leaving your current workplace"? My current job is a Desktop Support role at a major healthcare corporation, and it is very fast paced and demanding. It is my first major job of my career, I am still very young. The spots I've been applying to have been mostly 9-5 help desk jobs.

    Thanks!

    submitted by /u/TheBros35
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    Low-end Info Assurance / Sec jobs?

    Posted: 27 Nov 2018 08:47 AM PST

    I've considered doing a Masters in IA/Cybersecurity. It seems like it would be easier than most degrees for me, since I've done some work in that field before. And I feel interested in the subject. But I'm wondering if there would be a lower-end job that suits me?

    This may sound silly, but I'm afraid of being responsible for a lot, security-wise. I don't want to be the one who is totally in charge. I'd rather be that person's assistant, or working under their assistant!

    I'm ok with lower pay, obviously, but the pay would have to be decent enough compared to the work. I'm even ok with pretty low pay, if I could mostly just monitor some windows on my screen, send some text updates, type some commands now and then... especially if I could do some reading/studying on the job :)

    And maybe I could get a job like this with only a certification and unrelated Masters? I have an unrelated Masters and unrelated Bachelors.

    But one more thing. Due to disabilities, I want a job with less speaking (phone/in-person) than most jobs have. Hopefully averaging under 30 mins a day. But I asked some people once and they said it would be very stressful calls too? Like having to decide whether you're waking your boss at 4am or not, and having to explain why this happened, etc. I'm not sure I'm up for that. I would go into a different career instead...

    So, I'm not sure this exists, but I thought I would check into it.

    submitted by /u/Sterna
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    Google Survey for a college class

    Posted: 27 Nov 2018 07:07 AM PST

    Here is a link to the survey. I am a student at Oakland University and would appreciate as many responses to this survey as I could get

    submitted by /u/mxpetro
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    Looking for a complete career change at 29

    Posted: 27 Nov 2018 07:03 AM PST

    Good Morning Everyone,

    To give some background:

    I'm 29, live in Texas, and work for an airline in process management making 65k a year. I consider myself lucky, since I've only taken a few college courses, and never finished a degree. Also, math is not something I've ever been able to really get a good grasp on.

    I enjoy my job, and believe I do good work, but I've always felt like I missed my calling working more hands on in the IT field. I've also hit a ceiling in where I can go at my current company without a degree. So now I'm looking to make a big change, but I'm kind of lost when looking at all the options.

    I'm looking for any insight in how to decide on a direction to head in the IT world, especially being such a late starter. Anything I should avoid? How did you decide which area to pursue? Am I crazy?

    Unfortunately I can't afford to quit my job and go back to school full time, so schooling would have to be nights/weekends/online.

    Thanks in advance for any advice!

    submitted by /u/Josher747
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    this may be an underated question but..

    Posted: 27 Nov 2018 06:48 AM PST

    How do you manage to be top of your game everyday? how not to be stupid??? how do you handle a bitch coworker who always find dirt in your job even its very small and rub it in your face and makes you want to realize she's above and how stupid you are. i mean what's the secret? im having a very bad week lately and i dont know how to handle things. being in IT field is stressful but some people in it is much pain in the ass to work with

    submitted by /u/Blitzpat
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    At a point where I have several paths to choose from, but cannot make a decision. Any advice?

    Posted: 26 Nov 2018 07:10 PM PST

    For the past four years I've been on a NOC, one that has handled everything from base level Network Operations to actual Network Engineering.

    I've worked my way from a level one tech when this team was founded, to manager over the whole 15 man team.

    I'm at a point now where I'll have maybe another year on this team before I burn out. I did not get into this with any intention of heading into management. I've done well with it so far, but I'm still not 100% sure that it's the route I want to go. I'm mostly sticking around now so that I have a solid year or so of "Manager, Network Operations" on my resume. However, it's also worth noting that if I stay in management at my current company I'll be in Sr. Management in the next 2-3 years, and will move to the Director level in 5-7 years.

    I've primarily done Networking in my career so far, but I have yet to truly specialize in it. I've taken a couple of stabs at the CCENT unsuccessfully, and still intend to eventually get it and then the CCNA, when my free time allows for more studying. I really do enjoy networking, though.

    In my duties at work, I've also dabbled in a lot of Systems Admin / Engineering as well, as I work very closely with that team. In that realm I've primarily handled general Windows Server administration and systems automation through ActiveBatch. I've found that I really enjoy the automation piece, and have begun bringing that concept over to learn automation methods as applied to Networking as well.

    Through the Systems work I've done here, I've become very interested in Big Data. However, I do not have any other knowledge or training in that niche, and it seems to have a very high learning curve. I think I would really enjoy getting into that branch of our field, but the career opportunities in Big Data in my area are fairly sparse. IT Management has much more of a presence in my area, and would be the "safer" option if I were to leave my current company.

    So I guess what I'm getting at is; I prefer technical work but have been moved into management, which I'm good at but I do miss the more technical side and the lower stress of that type of job. I want to grow my technical side further, but I'm unsure whether I want to dive further into Networking, Big Data, or maybe even specialize in automation for systems and networking. I also need to study up on AWS and Cloud in general, I reckon. I definitely feel like I currently have my toes in many separate things without diving in, and don't want to end up being a general IT person with no specialization.

    I have an Associate's in Information Technology, and half a degree in Network Security and Forensics, however I decided that Security's higher risk isn't really for me.

    Anyway, don't mean to rant. If anyone has any advice, it would be much appreciated!

    submitted by /u/TehVestibuleRefugee
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    System Administrator what specialization ?

    Posted: 27 Nov 2018 06:19 AM PST

    So i have A+, Network+ finishing MCSA WS2016 and going for RHCSA maybe RHCE if first one go fast.I was also thinking maybe taking Security+. I'm over 30 and after finishing RHCSA I'll start looking for my first IT job. Question that i have is what aside of certification i can learn more detailed to look good on CV and during job interview ? Is docker good option ? Maybe some scripting language? I have some programming experience from past.

    submitted by /u/Miiszcz
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    Would an employer like someone who has an associates in IT and a bachelor's degree in Computer Science?

    Posted: 27 Nov 2018 06:15 AM PST

    Or would they think, "Oh, he couldn't make up his mind and figure out what he liked more, so I won't hire them"?

    submitted by /u/OofOofOuchies123
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    Network Analyst Contract Job for Experience

    Posted: 27 Nov 2018 06:08 AM PST

    To try and be concise. I currently work on the helpdesk, I've been here for a year and two months. I do a lot of LAN troubleshooting. We get some access to Cisco switches via a GUI and I use it to verify configs, and interface status while troubleshooting LAN issues. When any of our 1000's of locations nationwide go offline, we get a pro active monitoring alert and perform tier 1 on the CPE, modems, etc. Before turning it over to our WAN provider.

    Also get some hands on with SQL enough to make small changes to tables. I review log files of programs that fail and resolve the issue. Also loads of hardware troubleshooting. Of course lots of BS irrelevant help desk calls.

    I completed my CCNA R&S a week ago, I also have my CompTIA Trifecta (worthless I know). I really want to break into networking. I've got contract recruiters BLOWING me up to work for smaller, but national level ISP. Job description is configuring and troubleshooting OSPF, BGP, STP, etc. 6 Month contract, pays $10-$15 more hour than I currently make.

    I live in a not so hot IT market. Would it be wise to take this job, for the experience so I can be much more marketable in 6 months? I feel like my current role is capped out in value for me, and if I stay here I'm just begging companies to take a chance on an eager help desk guy with a CCNA.

    submitted by /u/jmikepr
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    Working at a university

    Posted: 26 Nov 2018 07:58 PM PST

    Hi guys,

    Have any of you ever worked as an IT specialist or help desk for a university? I'm thinking of accepting an offer to work at a university full time as an IT support specialist.

    I figure its gonna be fast paced and ill have to walking around a bunch but i wanted to see if anyone on here has prior experience.

    Thanks

    submitted by /u/brownmanthinks
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    Reasonable salary for a Junior System Administrator role [AUS]

    Posted: 27 Nov 2018 12:12 AM PST

    Hello all,

    I have been an Intern System Administrator for almost 12 months now and have the opportunity to stay on permanently as a Junior next year. I know they will be asking me what my salary expectations are and am wondering what you guys think is reasonable based on the information below.

    I am studying Networking at University and have 3 more units to complete which I will do part-time while working full-time next year.

    The company that I am with has two System Administration teams, one for production related work and one for corporate systems/IT support for internal staff. I have been part of the corporate team this year and these are some of the tasks I have been doing:

    • Administering Active Directory, DHCP, DNS, WSUS, NPS, Hyper-V, Office 365.
    • Powershell scripting for gathering data from Active Directory, Office 365, Azure.
    • Creation of GPOs, Virtual Machines in Hyper-V, ARM templates for deployment automation in Azure.
    • Fortinet firewall management, including the creation of site-to-site VPN connections from our Office/Data Centre to Azure, Quality of Service management for shared and IP based configurations.
    • Migration of on-premises Hyper-V machines to Azure.
    • Cisco switch management from layer 2 to layer 3 routing.
    • Working on internal networking projects alone such as creating new DHCP scopes and ensuring that all other networks (Data Centre, Azure subscriptions) are reachable from our clients.
      • Adding IP policies, static routes, VLANs.
      • This includes Wifi management, configuring RADIUS authentication to our internal DCs.
    • Atlassian Jira and Confluence management.
    • Creating SOE images based on different department requirements.
    • Standard internal IT support (from standard software related issues to hardware issues).
    • Liaising with external vendors.

    Next year I'd be moving away from the corporate team and moving to the production team or possibly even a cloud team that is yet to be formed.

    I'm based in Melbourne Australia. If you add any salary comments, I'd appreciate if you include the currency you're talking in.

    Thank you!

    Edit: My current salary is 44k.

    submitted by /u/gem0816
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    The Long Dark Path to Leadership - MBA?

    Posted: 26 Nov 2018 09:29 PM PST

    Greetings. Been reading for a while, never posting until now.

    I've been at an MSP in a desktop/system admin role for about 3 years now. I've been rocking it and doing well, but the daily grind is something I want to get away from.

    My background: BBA in Accounting. MCSA in Server and Office 365.

    Would an MBA be a good route into a more consulting/leadership role away from frontline support? I'm wore out. Burning down 80 tickets a week has left me raw and wanting more constructive roles. The kicker is, we're small enough that we all wear so many hats, so a role like that more than likely doesn't exist, or I will have to make it if I want to stay here.

    submitted by /u/doobusauce
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    What is the difference between Networking and Telecommunications?

    Posted: 26 Nov 2018 07:33 PM PST

    I'm having a hard time clearly examining the difference between the two. All I can find online is that networking is basically how computers can be physically linked to share data and telecommunications is communication and the exchange of information over a distance by electronic means

    submitted by /u/kondor35
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    Is it bad to mention you refer to Stack Overflow for reference in an interview?

    Posted: 26 Nov 2018 07:16 PM PST

    College student here looking for a summer 2019 software development internship.

    Just got rejected from a company I was referred to after three separate interviews plus a coding challenge. I even met with the CEO of the company during my final interview. It was looking very promising. Hella pissed off I wasted my time with them. Talk about misleading.

    I'm already trash at interviews to begin with, but one question I don't particularly know how to answer correctly is "What is your process in figuring out a solution if you're stuck on a problem?"

    I was wondering, @ all the CS veterans out there, is it bad to mention I refer to Stack Overflow for very tough problems I've spent days working on? I'm definitely not copy/pasting the code I find on Stack Overflow. I look at what the code does and then write my own rendition of it for my program. I would tell the interviewer(s) I do that if I'm truly stuck.

    I'm thinking the worst they can take from that is I'm not very creative or something since I'm referencing how someone else solved a problem and then altering it. But first of all, I'm an intern so I obviously don't know as much as people who are full time coders. I'm there for the purpose of learning. I'm also getting paid to solve a problem, not reinvent the wheel. That means I should use all the resources that are available at my disposal. So it shouldn't be that bad to mention.. right?

    Sidenote - If you guys have additional advice as to how I should answer that interview question and maybe tips on how to get better at interviews, that would be great too.

    Thanks in advance!

    submitted by /u/EclecticIntrovert
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