IT Career What are some things that would be on a Help Desk technical test? |
- What are some things that would be on a Help Desk technical test?
- Figuring out if its worth the time off for an interview
- Ask and ye shall receive? I finally worked my way up off the Help Desk. I have no idea what I am doing.
- TestOut Certs worth it?
- What are some good side/personal projects to expand skills?
- How to get a job in help desk with no experience?
- What should my job title be?
- 10+ years in helpdesk, looking to get into entry-level networking role. Please critique my cover letter.
- Finding direction
- Next Move
- Should I get my masters in security
- Tips for not taking it too personal in a helpdesk
- Agile Trained
- Which AS degree: System or Network Administrator?
- Question about a job refrence
- Migrating to Australia with a Bachelors Degree in Computer Science and Engineering.
- Help
- Knowing a co-worker's salary
- Got my BS in CS last year (August '17), haven't done anything with it up until now due to health related reasons. Currently working on Net+ cert. What advice would you give to someone like me?
- choosing an openstack engineer job or salary raise
- IT freelance inquire
- Should I put my personal IT-oriented projects on my resume?
- 2 years into I.T work. Need advice on how to move on, as a felon.
| What are some things that would be on a Help Desk technical test? Posted: 02 Oct 2018 08:13 AM PDT I have an office interview with a potential employer and they advised they wanted to perform a 20 minute technical skills test. What would you expect to be on there? [link] [comments]  |
| Figuring out if its worth the time off for an interview Posted: 02 Oct 2018 09:22 AM PDT I have been accepted to interview for a senior network admin position a 2 year college that I applied for a while back. I am currently a Network Technician at my current employer and given my experience, I am starting to wonder if I am really qualified for such a position? I am contemplating calling off the interview as I feel like taking time off to interview for a job I feel like I am not qualified for seems like a waste of time that could be spent interviewing for another position that I know I have a reasonable chance of getting hired for. What should I do? [link] [comments]  |
| Posted: 01 Oct 2018 08:54 PM PDT Back story: No traditional schooling or training in IT. Never graduated from college. Worked my way up from a Jr. lvl 1 tech to a Systems Engineer. It took a long time, but here I am. After a long 10 year battle I made it! I moved to a better state, worked my way up off the Help Desk. Recently promoted to a System Engineer and I am clueless. I always considered myself a solid lvl 3 Tech Support guy. Workstations, light AD/365 Admin, some server work, and very little networking. After a few rounds of "restructuring" I won the war of attrition. The many years of grinding, 70+ hour weeks for months/years on end, 24/7 on call schedule, constant lay offs, and insane end user demands have landed me in a spot where I feel 100% clueless. This was the goal at one point. Move up and start a new challenge. Now I just feel clueless. I am working on my MCSE, and a few other lower lvl certs to fill in the education gaps. They will come in time. For now, any advice would help. Anyone else go through this? Resources? [link] [comments]  |
| Posted: 02 Oct 2018 07:51 AM PDT I am currently taking a class, going for a BAS in IT Management, and it claims to be getting us ready for the CompTIA+ Cert, great have nothing yet, good beginning. However, they also claim to be getting us ready for the "TestOut PC Pro" Certification, which is supposed to "verify we have the same experience who has been a technician for 12 months." Is there any validity to this? cause if so this could help alot on my resume, which has been be getting me not much for the last 3 months [link] [comments]  |
| What are some good side/personal projects to expand skills? Posted: 01 Oct 2018 05:53 PM PDT Hello, happy Monday! This might be a most frequently asked question, so my apologies if this is redundant... What are some good projects or home lab ideas you may have? Is there a websites any of you can recommend? I want to strengthen my hardware/networking skills. [link] [comments]  |
| How to get a job in help desk with no experience? Posted: 02 Oct 2018 08:08 AM PDT Hey folks, I'm looking to enter the world of IT. Obviously, I don't have any experience yet. I do have a strong background in customer service and I've been told that's a plus. Right now, I'm working for geek squad. However. I'm a home theater agent. Only slightly applicable. I told my manager that I want to transition to either a mobile PC tech or become an in store PC agent and it looks like I should be able to do that in a few months. That's my only relevant experience. I was hoping to use geek squad as a spring board while I work on some certifications (net+ and CCNA since I eventually want to work in networking). However, if I can skip the geek squad step I would like that. How can I get an entry level help desk job? Is there a specific term I should be looking for? I live in Denver, CO, and it has a lot of tech jobs, but the competition is fierce and even entry level jobs I look at require 2 years experience. Should I get an A+? I know they are changing to an updated version in 2019, so it doesn't seem worth it to do it now. Thanks. [link] [comments]  |
| Posted: 02 Oct 2018 07:42 AM PDT Hello everyone, I recently got hired on for what I was told was an end user / system admin role. The last employee in the position was pressured to step down and did not leave on good terms. I was given an outline of basic end user / sys admin like duties that the job would require day to day, but was given no training. After about the first month or so I began to notice that almost nothing in the IT department was kept up with and the Officers had almost no insight into the role at all. We had no server backups, Almost all of the infrastructure wasn't being kept up with since 2012 when it was built. I then found out they used to be on managed service with a third party who took over those duties and would aid us in major infrastructure changes when needed. This relationship was ended on bad terms as well and I have not been able to reach the third party to ask questions about our network. Now, those duties have fallen on me and I am currently working on rebuilding the entire infrastructure. New, severs, firewalls, Office 365 Migration , and Designing workflows, apps, and Sharepoint team sites. Also some automation for things like labeling meta data in our document management system. My current pay is under $50k and I'm generally expected to work 45-50 hours a week. I'm always expected to drop what I'm doing after hours even when I've gone out of town for the weekend. None of this bugs me. I genuinely love the job and am grateful I am able to be in this position, but I'm not really sure if "Sys Admin" is really the work I'm doing. Any thoughts on this? [link] [comments]  |
| Posted: 01 Oct 2018 08:17 PM PDT As title states, I've spent over 10 years in helpdesk - due to complacency, not being sure where I wanted to go in IT, and also working for a company for the last 10 years that treated me very well and had some crazy good benefits. I'm looking to get into entry level networking and figure a cover letter may be helpful, given how long I sat at the bottom rung of IT. On the other hand I've heard having a bad CV is worse than non at all, so I figured I'd run this by you good folks and see what you think. Any comments, suggestions, etc are welcomed. CV is as follows: To Whom It May Concern, I'd like to express to you my interest in joining your team. For nearly 15 years, I have built a consistent track record of reliability and customer service proficiency, while expanding my expertise towards a more IT-focused career trajectory. Over the last 10 years I have been able to sharpen my professional skills to deliver the highest caliber of customer care and, as part of the XXXX Support team, serve a key role in winning a number of industry awards for Sales and Customer Service. My team was well regarded by our clients as an invaluable asset with a "do what it takes to get it done" attitude, an attitude instilled in us by our management team. Editing Windows registry keys, installing software from the command line, troubleshooting SOHO network connectivity issues, and providing general education on how a particular OS or software title works was not uncommon. While I enjoyed my role in the XXXX Support team, I felt a desire to expand my technical skill set and move on to a more systems-facing role, as opposed to a customer-facing role. In particular I found an interest in and admiration for various aspects of networking, from routing and switching, to scripting, to emerging technologies such as cloud-based computing. To ensure a proper foundation was laid for my growth, I achieved my A+ and Network+ certifications. Currently I am working towards my Security+; once I acquire this certification I plan to study for and attain my CCNA. In my free time I've enjoyed learning the basics of Linux terminal commands and Python scripting, and will continue to do so. I am motivated and excited to explore the technology utilized by this department while bringing my own qualities of proven dependability, exceptional communication, effective diligence, and genuine eagerness. For these reasons, I feel that I would be a valuable addition to the team. Please review the included resume and reach out to me with any questions; I would love the opportunity to sit down with you and discuss the Systems Engineer position further. Sincerely, circumvrent_you [link] [comments]  |
| Posted: 02 Oct 2018 06:48 AM PDT I recently (last month) started my first position in IT as a network support tech after a considerable career change. Now that I've gotten a taste of what's going on I'm hoping to narrow down my career path and start setting goals. I've started learning powershell and I've come to really enjoy thinking of ways to automate and improve efficiency. I'd also really like to be in a position that is more consistently working towards an end then waiting for someone to call with a problem. Would anyone have any suggestions for paths I may enjoy? [link] [comments]  |
| Posted: 02 Oct 2018 10:19 AM PDT Hi- I am currently a desktop support tech, with 5 years at my current role. I am bored and think I have capped out here as there is very little growth and when they have told me there is, it has fallen through. I am A+ and Server+ Certified. I have been thinking about getting a Network + Cert or maybe a Microsoft Cert, either Windows 10 or Server. My issue is that I am not sure how much having a cert in something I don't currently do will help i.e. Network + etc... I have been in a rut and am looking to grow more. I would love to hear your opinions! Thanks! [link] [comments]  |
| Should I get my masters in security Posted: 02 Oct 2018 10:19 AM PDT I am graduating this year with a degree in information assurance. I want to get into security and am considering this master program: https://www.heinz.cmu.edu/programs/information-security-policy-management-master/right-for-me [link] [comments]  |
| Tips for not taking it too personal in a helpdesk Posted: 02 Oct 2018 10:13 AM PDT So, I work as a part of a first line support group in a company, where one of my responsibilities is taking calls (every second week, I have 5 days on the phone). I have the issue of taking some calls too personal, when the user gets angry or disappointed in our departments lack of response time/picking up the phone fast enough. Does anybody have any tips on how to help me with this? I get home angry at a user, and have troubles letting it go. [link] [comments]  |
| Posted: 02 Oct 2018 09:49 AM PDT Anyone else receive Agile training and taking on the Agile ways at work? Stand-ups Scrum Boards Scrum Master [link] [comments]  |
| Which AS degree: System or Network Administrator? Posted: 02 Oct 2018 08:28 AM PDT My JC offers a couple AS degree tracks mentioned in the title. The SA track has classes like Windows Cert, Windows Server AD, Windows Server App Infrastructure, Intro to OS, and Intro to InfoSec. The NA track has NetSec, and Cisco 1-5 that prepares you for the CCNA cert. Which would be the better foundation? I know I should pursue what I like most, but since I'm new in this field I don't know what that is yet. Security seems to be the sexy field, which from what I've read requires one to be really good in the networking area, but I've also read that SysAdmins are the types who more naturally evolve into the security field. I'm leaning toward the NA AS because it's more of a specialization and prepares you for a decent cert. I'd love to get some different opinions or advice. Thanks a lot. [link] [comments]  |
| Posted: 02 Oct 2018 08:15 AM PDT Hi everyone, Tomorrow I will be going for a job interview with a large privately held corporation for an IT position. I made a solid connection with the CEO which is why I am being interviewed in the first place. I have a friend who works at this corporation in a different department. He reached out and said to put him down as a reference when the time comes. I will be providing 3 references and this friend said that the company relies on them to make their final decision. Two that I plan on using are current supervisors, and maybe him? I know he will give me a great recommendation but is it acceptable to use a friend as a recommendation if they work for the company you are applying for? Thanks for your advice. [link] [comments]  |
| Migrating to Australia with a Bachelors Degree in Computer Science and Engineering. Posted: 02 Oct 2018 07:39 AM PDT What is the quickest way to land a job as a software engineer/developer in Australia provided that I have a B.Sc. in Computer Science & Engineering from a Sri Lankan University? I do not have any job experience other than a 6-month internship. [link] [comments]  |
| Posted: 02 Oct 2018 12:06 AM PDT Ive been looking for IT jobs, mainly desktop support and helpdesk for a month and did a lot of interviews but it seems like they dont want to hire me. I just graduated from a trade school where i took 2 year class in cyber security, worked with cisco equipment, won regional competitions in cisco sysadmin and another in cyber security and participated in cyberpatriot and i have an MTA certification in security fundimentals. Any ideas on my next step and getting my foot into IT? ❤️ [link] [comments]  |
| Posted: 01 Oct 2018 02:17 PM PDT Being as this seems to be a taboo in the US, this is geared towards the Americans in this subreddit... I'm an open person and believe that salary discussion amongst coworkers is fine. The reason why I feel it's taboo is because Americans have some sort of pride issue when it comes to money, and employers greatly frown upon it because when employees know other's salaries, the employer loses some power. What have you done, and what's the best thing to do (high road/low road) when you learn that there's a $35k gap ($65k and $100k) between you and your coworker, who has nearly identical experience (he being paid greater)? We both took the jobs recently, but I've come to find out that I left a lot of money on the table. Part of me wants to chalk it up as a lesson that I need to negotiate better, and that I'm thankful for what I have, but the part of me that already isn't happy with the job can't let it go that I left over $1000 a month after taxes on the table. What would you do? What have you done? Edit: I should mention that I know better than to go to management and "demand more money because $coworker makes that." I don't see that as being productive or would really work in my favor. I've only been an employee since April, so it's very easy for them to say that $65k was fine then, so it makes no sense why it's not fine now. [link] [comments]  |
| Posted: 02 Oct 2018 05:43 AM PDT I asked this in r/cscareerquestions, but I realized my question was better suited for this sub because I'm looking to just get started in a helpdesk position for now. I know I'm not totally fucked, but I'm wondering what else I should do considering it's been quite a bit since I got my degree due to circumstances that were out of my control. I'm a little bit concerned about my job outlook because of this. I'm hoping that I'm not working on my Net+ certification too late. Edit: I should also mention that I have not done any internships, either, because of said health reasons. I'm just working on the certification now because it seems my health is improving. [link] [comments]  |
| choosing an openstack engineer job or salary raise Posted: 01 Oct 2018 07:36 PM PDT Hello all, I have been a Linux engineer for more than three years. I have applied for a job and got selected as an openstack engineer lately came to know that the project is sold to a third party company and i will be on their payroll, but my old organisation is trying to retain me and gave me an offer better than the new one. Pros of new job: New learning opportunities Cons of new job: the third party company who hired me are a bunch of assholes. they are frugals as fuck. Pros of old job: people are nice, i know all infrastructure and deployed mostly myself . Cons: not a steep learning curve, no future migration to cloud computing. [link] [comments]  |
| Posted: 01 Oct 2018 09:13 PM PDT Hey guys I'm new to freelance , I'm currently repairing computers for few customers. I would like to know what kind of documentation should I give the customer and what documentation should I keep to myself. Also , do I need to to register myself as a freelance company and charge taxes? I'm doing this as an extra income sometimes . Ty in advance. [link] [comments]  |
| Should I put my personal IT-oriented projects on my resume? Posted: 01 Oct 2018 08:52 PM PDT Hi guys, I've gotten good advice from here in the past. A little background: I want to try working in IT and see if I truly enjoy it. I currently hold a BA in chem, minor in Physics, and have 4 years experience in a leadership position in a water testing lab. My current job is ok, but the past year or so I've been spending a lot of free time learning more about computers, servers, networks and the like because I truly enjoy learning about it. I've built several computers including two hackintoshes (lol) & a small server/homelab. I don't have any professional IT experience or certs (yet) but I was wondering if it would be a good idea to include these personal projects on my IT resume, along with the general soft skills I've learned in my current job. The soft skills I'm referring to are things like: planning tasks effectively, directing others efficiently, working well in a team and alone, communicating properly with clients/customers, managing a crisis (the power went out in our lab more than once haha) and solving many small issues that affect my team on a daily basis. Can these skills can be applicable to the IT field? If so I'll make a new resume describing this as well as my personal technical projects. Thanks for any advice. [link] [comments]  |
| 2 years into I.T work. Need advice on how to move on, as a felon. Posted: 01 Oct 2018 08:05 PM PDT Hello /r/ITCareerQuestions for the past 2 years I have worked for a small company. We are the only REAL I.T people in a good sized area. That being said we cover the entire field. Cabling (Voice, data) Phone Systems Camera Systems Networking (Cisco, sonic wall, APs, Wifi, you name it) (I have no xp in firewalls myself) Personal Pc repair on site and in house Cell Boosters Servers Tons more. Truth is i'm a felon (not drug, sex, or theft related). Sadly the other truth is I am pretty much constantly scared of losing my job for a good reason i'd rather not say for privacy sakes of that individual. The only thing I am truly skilled at is installation and PC repair. I am young and can kick some ass running cables. I'm really close to being "able to figure my way through most problems" with the rest but because my job focuses on such a wide range of the field I may have to program a phone system once in 6 months. Same goes for the rest. Hard to learn that way. To sum up my job I pretty much do all the physical leg work of installation and basic setup and my boss follows behind to wrap up major projects. (I'll run cables, mount, aim, install DVRs, cameras and he will come set it up on the network (firewall crap) and wrap it up with the customer) One day i'm sure this job will end no matter how much I like it and consider my boss a friend. But I have 0 direction on how to prepare myself for this. I don't even know what field to focus on truthfully. If I got fired tomorrow I have no idea if anyone would bother hiring me. I won't quit, i'm just not a quitter type of guy but i want some knowledge in case the worst happens. [link] [comments]  |
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