My new laptop beeps every few minutes! Tech Support |
- My new laptop beeps every few minutes!
- A UPS test! During peak time? The day before a massive event?
- New display? For everyone?
| My new laptop beeps every few minutes! Posted: 01 Sep 2018 05:26 AM PDT I work for an MSP and this story happened to a colleague of mine about 2 weeks ago: We got the CEO of a company set up with a new notebook. As he was the CEO it was nothing standard but something quite expensive. After he had the machine for about two days he called us and complained about his new laptop making a beeping noise every few minutes. My colleague took a look on the device via Teamviewer but couldn't find anything suspicious. Since the customer kept complaining he tried everything from driver and bios updates to system updates and application removals but nothing seemed to help. After trying everything my colleague decided to take a look at the machine in person. After arriving in the CEOs office he looked at the seemingly fine working laptop and suddenly there it was. A beep. But that didn't seem to come from the laptop. He looked around and noticed something on the ceiling: a smoke alarm with a battery nearing the end of it's lifetime. The CEO was pretty embarased that he didn't notice the noise coming from the smoke alarm. But he took it with humor. After the battery was switched out, everything remained silent and no more beeping came "from the new laptop". TLDR: CEO get's a new laptop and complains about a beeping noise coming from it. It turned out that it was a smoke alarm with an empty battery. [link] [comments]  |
| A UPS test! During peak time? The day before a massive event? Posted: 01 Sep 2018 02:10 PM PDT LTL/FTP So I work in IT services for a university in the UK, there was a network outage for all internal IT services including the phone system (which is great! Our quietest couple of hours that week!). We were given a eta for all services to be back to normal operation which was ~2 hours after the outage started which we then informed the users of. Initially we were told that there was a power outage at one of our 'data centres', later on that day we were informed that a UPS test had been conducted that day and had subsequently failed brining down EVERY server that we had on site! The worst thing about this is it had been approved by management, with them knowing that the clearing was the following day! (The clearing is A level results day and is a massive day for universities). I can't see another UPS test happening during regular working hours again 😂 [link] [comments]  |
| Posted: 01 Sep 2018 06:35 AM PDT I am an entry level tech support at a financial company. I got a ticket from a guy coming back from break about his displays. He can't set his image bigger than 1024*768. There was no issue on the computer and the displays either. The problem was a faulty DisplayPort<VGA adapter was. He got a new computer which had no VGA and the HDMI and the DP ports were that close, we could only use our most crappy adapters. Since his display had only VGA, I offered him a new display with every ports possible supported and a 2,54 cm bigger screen. I set him the new one and it worked properly. However later on that day, I got 3 tickets about faulty displays from the same group. When I gone to look after the issue, I found out they are just lying and the displays were in perfect condition. 1 of them even disconnected the power cable. After I left them without any help one of the coworkers called me if I could give him a new display because I gave one to the first guy easily. They are on blacklist now. We don't give them new things for nothing. Edit: metric scale [link] [comments]  |
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