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    Thursday, September 27, 2018

    IT Career Solo IT vs Team?

    IT Career Solo IT vs Team?


    Solo IT vs Team?

    Posted: 27 Sep 2018 06:02 AM PDT

    I work at a helpdesk and am on the job market for my next position. I currently work on a team for a large organization (~500 end users) and I'm on a team of two others plus the helpdesk supervisor. It's a solid team but truthfully my work has become stagnant and I haven't been given anything new or challenging- my work is just "tickets" and I'm really tired of this.

    I got an offer for another helpdesk position in the city, however there is really no team- it'd just be me. My direct manager would be in our other office, on the west coast (I'm east). It's a relatively new department (~1 year old) and I would be the first in the IT department in this office. They're opening the position because the company is growing and they need someone in this office to handle IT related tasks.

    A fear I have is that they might not have many SOP's in place- there's no ticketing system, PC deployment is a manual process, it just reeks of "new department".

    I've also never worked in a non-team environment, what are your thoughts on this?

    At the same time it could be a great opportunity to shape an IT department instead of just working for one.

    submitted by /u/scuba_steve94
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    First IT Job Woes

    Posted: 27 Sep 2018 05:58 AM PDT

    Hello, I made this on a throwaway account because I know for a fact that my boss uses Reddit.

    I am college aged and I have my official first job in IT, I make a bit more than I would starting off in helpdesk but less than an entry level Network Administrator. I got the job from my old school, I managed to discover a security flaw in our school's network and the IT Manager from when I was in high school found me on LinkedIn and we spoke and he offered me a job. Prior to this job I worked on my own doing hardware repairs and setting up home networks. I do not have a degree (couple of years of community college, so not debt) and seeing how my job offers professional development, I take advantage of that.

    My problem is, I hate my job. I work in a school that has multiple campuses so I constantly have to shift myself to another campus in the middle of the day. They do not offer reimbursement for public transport and I stopped driving my car because the city miles are wearing on my car awfully, so I have to spend an extra $100 a month commuting again to go to another campus.

    I work for a school and I also do hardware repairs like display replacements and I constantly find myself fixing laptops that have been damaged to put them back out as fast as possible because our environment is 1:1. Also, the teachers do not value my work, I replaced the bulb on a teacher's projector and gave her a temporary replacement (the replacement is a newer model and consumes less power and runs cooler and quieter) until I can get the bulb purchase approved by finance and she complains to my boss that her projector is "gone" my boss quickly shuts her down. We have a ticket system and as a result, I prefer not to get emails to my personal work email. But the teachers do not listen when I say please do not email me personally for IT issues as I have an equal and my boss so if I need to work on another project my coworkers typically take over tickets and vice versa. I have personally witnessed two fights right in front of my office between two students. From the beginning of the school year we gave the teachers the permissions to reset student passwords and they choose not to do it, as a result, I spend a great amount of time doing password resets for our 1400+ students.

    I use my own laptop and phone for my work because the school cannot afford to give me a computer and I know I can't take another phone call from a teacher/administrator asking me about their printer in their room/office "breaking" when every floor has their own printer and they do not want to get up to get to it and the email was sent 5 minutes ago.

    Should I just suck it up?

    submitted by /u/DroppedCiscoSwitch
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    I have barely anything to do at my new job. Stick it out or start looking for something new?

    Posted: 27 Sep 2018 08:31 AM PDT

    I'm approaching the end of my first month in a new job and so far I am doing NOTHING close to what the job was/is supposed to be.

    It's a start up (~150 employees) and I'll admit, I've never worked in this environment before, so this could be normal - but, damn. All I've been doing lately is setting meetings up with people to A) see if they have anything for me to do and B) gather information for documentation.

    I was supposed to be the guy who helps other IT teams manage/administer their applications, but I've found that there is either not much to manage, or that the administration aspect is already covered by someone on that team.

    My manager is also the director of the department, so I don't see him that often, and have only met with him 1on1 on two separate occasions, but I've told him that I've been scrounging for work. At this point I want to tell him that the role really isn't working out, BUT, the company pays me fairly well for the area, the commute is great, and it's in a great industry (cloud security). So I don't want to give anyone any reason why they should fire me for not providing enough value. I want to reiterate that I really have been trying to make this work for myself.

    Do I just hold out, keep on persisting with the meetings and hope that I uncover an opportunity? Or should I start looking for a new job?

    This is really tough on me because I had spent the last 3 years really depressed in a deadend help desk job. I was REALLY excited about this opportunity because it reignited my passion for IT. I wanted to do really well in this role, but as I said, it's turning out to not really be anything. Just a bunch of documentation creation.

    submitted by /u/Teefz
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    How hard is it to learn programming?

    Posted: 26 Sep 2018 04:32 PM PDT

    I'm not all too great at math. This largely stems from how math was taught to me. I'm a big picture thinker and prefer to understand and ask "why" to be able to solve problems. I'm not so much interested in the process, but more the underlying principles and theory behind things. The farthest I got in High school was Algebra 2 and then I stopped. Will this be an impediment to a career in coding? My goal is to build applications.

    submitted by /u/axl343125
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    MIS options

    Posted: 27 Sep 2018 08:33 AM PDT

    I originally was working on a software engineering major but decided that doing MIS would be easier and It would look better if I had a more solid GPA because of it, so I switched to MIS after my freshman year and now I'm considering a minor in cyber security. Does cyber security go well with MIS?

    submitted by /u/sirclag
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    Do I take a demotion for higher pay and more stability? Odd situation could really use some brutal honesty.

    Posted: 27 Sep 2018 11:14 AM PDT

    IT Backround and experience.

    2 years as a Lan admin

    4 years as a Sys Admin (US Navy)

    1.5 years as a VM engineer (civ)

    4 months as a storage engineer

    A+,Sec+ certs.

    Moved to my current area to take a job that laid off my entire department after 1.5 years. I was hired shortly after my layoff on to an MSP which I currently loathe. I got a 2nd interview through a government union that would be for a T2-Help Desk Position. My big hang up is do I take this job even though help desk might make my resume for future careers look awkward?

    Resume flow would look like. Lan Admin>Sys Admin>VM Engineer>Storage Engineer>Help Desk

    A big draw of the help desk position is that it starts at 60k a year which is great for my area. I can do help desk in my sleep and my resume being sent all over for various positions has gotten me nowhere. I have a wide variety of experience but no place I apply to ever gets back to me in any aspect outside of more shady MSPs. I'm also about to test for CISSP. I'm worried that by taking this position when I apply for security positions later in my career or in the same government org I am contemplating now they will dismiss me because of the help desk title.

    Current job is 54k a year and I hate it. One hour total commute The MSP is a toxic work environment and I am loosing my mind tracking time for pointless tasks to look good on a spreadsheet at the end of the month.

    New job would be help desk 9-5. 1.5 -3 hour commute total.60k with union benefits. Just worried about tanking my career potential by taking a lesser role despite the pay increase. Am I over thinking this? Is the job title that big of a deal? Is it silly to be a help desk tech with a CISSP? I feel at 25 going on 26 I am already so far behind in my field and pay. I am trying to work towards a better future but I always seem to make mistakes in the jobs I choose.

    I appreciate feedback and insight!

    submitted by /u/ConfusedAndDefused
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    Which month/season is the best in IT field to look for a job?

    Posted: 27 Sep 2018 11:10 AM PDT

    Which month/season is the best in IT field to look for a job?thnx

    submitted by /u/SouthCalWgu
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    Online Master Degree program in IT?

    Posted: 27 Sep 2018 10:12 AM PDT

    I have been in tech-support for 6+ years, but both of my degrees, a BA and an AA are in other fields. I'm looking for a good online Masters program since there are none in my area. Any suggestions?

    submitted by /u/PosterNutBag716
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    I'm doing well as a frontend dev, but I feel so isolated. What other positions could I transition into that are more social?

    Posted: 27 Sep 2018 10:02 AM PDT

    I've been working as a frontend dev for 5 years, sometimes as a solo dev and sometimes on a team of devs, but I'm so sick of sitting at a computer all day every day. I really need more social interaction than I can get like this.

    Is there something that could I transition into that would be more social without reducing my income too much? The first thing I thought of was project manager, but I've never met a PM who isn't perpetually stressed out so I don't think I want to go that route.

    If I could do anything, I think I'd like the day to day of working at a home & garden store, but I'm not willing to take that much of a pay cut.

    submitted by /u/salty-seahorse
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    Extremely difficult career question - have a great job but considering a VERY strong offer

    Posted: 27 Sep 2018 09:53 AM PDT

    First of all, I recognize that I am just extremely extremely blessed to be in this position. But I have been racking over a very tough personal/career decision over the last few days. Would love to get input, draw wisdom from other experiences, etc

    I just started at a new job, about a month, and I really like it. I am the organizational ISSM (Information Systems Security Manager) for a portfolio of 30 or so systems belonging to the DoD. I do high level review and approval of these systems for cyber compliance. Whats cool is that I used to work on financial and health databases - boring! - but these are some cool surveillance prototypes and toys. They are also all very different in purpose and architecture so there's a good variety. Part of me feels like all jobs are fun and interesting in the first few months before losing their luster, but part of me thinks that maybe I lucked into a great role. I am making 160k with decent-but-not-great benefits. Sounds great right?

    So a previous client, who I supported for several years, and his contracting team recently reached out to me, asking what my number is, and then exceeded that. I would be going back down to just managing the security posture of one system, so it probably wouldn't be as interesting. But it could be a big project - its an enterprise solution for some automation services across the entire Air Force. Could effect alot of people and be a daily grind game-changer and something to be proud of. Its also with a client who likes me and I know has my back. There are some concerns with the role though. There is a very aggressive timeline to be in compliance but it comes with alot of external dependencies. I think with this salary, there is very little margin for error, and with so many factors outside of our control I am not 100% confident that I can deliver on their target date. I know the client has my back though, but not sure if the contracting company would hold that against me. They are offering 195k with no benefits.

    1) The new company is pretty small, and I think they are being somewhat pressured by the client to retain me. Someone there once let is slip even the VP's at this small contracting firm don't make 140. So I sense there could possibly be some resentment of my 195k compensation if I were to take it. I am worried because of the small size of this company, that if/when any complications arise or financial flexibility is needed, I will be the first one cut. "Pigs get gat, hogs get slaughtered" sort of deal.

    2) We could definitely use the extra money. Wife is and has been in school for several years. At my previous income level we were slowly building up some debt. We are aggressively paying everything off now but still have 20K or so to go. Also, we are thinking about starting a family next year when the wife is expected to start working. We'd obviously like to save as much as possible going into that, and think buying a new home is within reach.

    3) How can I turn down 195k? I dreamed about that kind of salary for many years. Am I crazy? No benefits though, so thats definitely a drawback. My wife has some health issues so health insurance is key, but I don't mind shopping for that on our own.

    4) Several years ago, I turned down an offer for more money to stay on a project that I liked. I ended up regretting that decision. Literally like a month later, my company changed me to a different project. However, in the long run, it definitely paved a better career path because it led me to information security and the client who likes me.

    submitted by /u/hboms
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    I may be receiving a job offer with a significant pay increase, can I use it as leverage to get more money at my current job that I enjoy?

    Posted: 26 Sep 2018 04:19 PM PDT

    So I currently split time between two IT tier 1 support roles. One job is two days a week at a food manufacturer and I hate that place, but the place I'm at three days a week is a local MSP (Managed service provider) about 5 minutes from my house that I love working at. I started at the MSP about a little over a year ago as an intern making $10 an hour. Around February I was offered a non related IT job for $14.00hr. Only working about 20hrs a week at the MSP I used that offer to ask for full time work at the MSP. The MSP didn't give me full time but they did match the pay and got me another part time job at the food manufacturer for the same pay. So currently I work about 42hrs a week between the two places making 14hr at both.

    I've been dying to work at a single place for a couple months now, I'm tired of having to split my time between two places. I really love the work I get to do at the MSP and I enjoy the people I work with so I would love to get full time employment there. I just feel like I haven't been offered such things because I haven't really asked them for it since February. So Monday I got said I've had enough of working at two places and started submitting my resume to a few jobs in my area. Less then 8 hours later I got a call from another job I submitted my resume to telling me they would like to schedule an interview next week. This job is pretty much covers the same duties that I do now but is offering between $20-22/hr compared to the $14hr i make now. If they offer me the job should I use that as leverage to try to get my MSP job to match their offer? Or is it a bad idea to try to use another job offer to leverage better pay twice in the same year? I'm prepared to take the new job if needed, but I would really love to get hired full time at the MSP as I enjoy how much I get to do there, the people I work with and how much I learn on a regular basis. Any advice is greatly appreciated, thanks!

    Edit: I should have mentioned that my in the past my supervisor did mention to me that if I ever received other job offers to inform them so they can evaluate the offer and see what they can do for me regarding possibly matching such an offer. Not sure if this is common practice or not but I figured I should include that detail.

    TLDR; Possibly getting offered an IT job with better pay. I really like my current job but could really use the increased pay. Should I use this as leverage to get full time work and better pay at my current job?

    submitted by /u/Riley_Cubs
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    IT curiosity

    Posted: 27 Sep 2018 08:14 AM PDT

    Hey guys. to get right to it, i love technology & always been into it since i was young. i am currently 21 & i am a truck driver. i was getting ready to pursue a HVAC career but i'm interested in IT. help me out ??

    submitted by /u/moekaoui
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    Help finding a good MCSA server 2016 class?

    Posted: 27 Sep 2018 06:48 AM PDT

    I'm a tier 2 helpdesk, about 3 years experience in MSP so I've touched a lot of different environments. Done some basics like a couple server migrations, DC promotion and demotion, setting up GPOs for drive/printer mapping etc but I want to keep expanding my knowledge and certs (I only have A+ and MTA networking fundamentals so far)

    I really want to get certified MCSA server 2016 but don't really know where to start as far as learning materials go. My work used to have an ITproTV subscription which I did not find helpful; too much filler and chitchat, not enough hands-on.

    Is there a good online course that you'd recommend? Doesn't have to be free.

    submitted by /u/ItsGotToMakeSense
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    System Engineer or Site Reliability Expert/Engineer?

    Posted: 27 Sep 2018 06:42 AM PDT

    I've been a System Engineer for years now and from what I'm seeing Google and other bigwig companies are now calling it Site Reliability Expert or Site Reliability Engineer.. What do I put on my resume? If I put Site Reliability Engineer will I only attract big wig companies only for them to interview and decline or do I keep it as System Engineer?

    What are your thoughts?

    submitted by /u/TurnTable904
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    Over 80+ Applications for Entry Level Business Analyst - Nothing to Show for it

    Posted: 26 Sep 2018 08:45 PM PDT

    Hi guys, thanks in advance for any advice that I might get.

    I graduated with BS in Business and Information Technology in December 2017. I'm 24 and have 5 years experience as a Help Desk Supervisor and Network Technician Supervisor. I'm currently working as a Field Engineer in the bay area.

    I have been trying to apply to entry level Business Analyst positions but have only gotten a single phone interview which turned into nothing. I'm not sure what is going wrong. I've had my resume vetted multiple times.

    Is getting entry level business analyst positions extremely competitive in the bay area? Anyone else out there in a similar situation? I'm willing to take anything at this point to get my foot in the door.

    submitted by /u/profeshunal-reddit
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    Hey Y'all! I got lucky enough to land a level 1 Service Tech position at a small company. As part of the interview I will be given a "busted" PC to troubleshoot and fix on the spot(hardware) and since my PC building experience is limited I was hoping I could get some pointers on what to look out for

    Posted: 26 Sep 2018 03:38 PM PDT

    Didn't have many details other than:

    Me: Is this going to be hardware or a software fix?

    Them: Hardware

    I'll be over looking device-manager as well as the BIOS and the fun Lego parts that make up a desktop machine til then! As well as overlooking things such as the most common mistakes when building a PC.

    There's also a written test they're going to give me but not to sure how one would prepare or ask for help on that hah. 14 years in English classes should do the trick for that one I would think..

    Again, thanks y'all!

    submitted by /u/thisguy012
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    Questions about starting IT help desk job at the hospital

    Posted: 26 Sep 2018 05:08 PM PDT

    Hello! So I got a new job at the hospital for IT help desk and I wanted to know if there was anything I could learn before I start my new career. I know that some training would be done on the job but is there anything I could prepare myself for this field? I'm very nervous AND very excited to start my new job (I'll be making $20 a hour, a lot better from my previous job which was $10 a hr) and I want to do the best I can. Any tips or advice would be very appreciated!

    Background: I've done IT help desk at an university as a student and worked with bomgar, banner, whitelisting devices on the WiFi and etc. I worked with AD and placing PCs into the correct OU. Just basic things. I don't know if there's a proper procedure for IT help desk since my job at the university was more relaxed and it was more of something you learned on the job.

    submitted by /u/tokkidear
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    Is working for a marine company viable?

    Posted: 27 Sep 2018 01:10 AM PDT

    I was thinking of working overseas would have much much higher income than where I'm at. Currently working for a startup company earning just below $10 per day for well over 6 months now. Minimum wage here at my province is at $5.53 per day.

    I have a bachelors and roles there are system administration on both Windows and Linux systems along with networking tasks and DevOps for a team of 5 people.

    Is this being plain greedy? or I could earn so much more, what other companies should I try?

    submitted by /u/run-as-admin
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    What are your thoughts on this program at my community college?

    Posted: 26 Sep 2018 06:28 PM PDT

    https://www.saddleback.edu/atas/computer-maintenance-technology

    Does this look like something that would benefit an 18 year old with no experience?

    submitted by /u/ELLENISACUNT
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    Getting on with a Cisco VAR

    Posted: 26 Sep 2018 08:05 PM PDT

    TL:DR - Experienced Run and Maintain Network Engineer looking for advice to break into consultant/professional services world with a Cisco VAR.

    About Me. I am a Network Engineer with 9+ years exp. in enterprise networks including Active Duty Mil, Department of Defense, and CPG/Food Businesses. I have experience with local and remote team members, as well as holding specific Project Management roles/duties running multi million dollar infrastructure efforts. I have CCNA RS, CCNA Sec, Project+/Sec+/A+/Net+. Going to start pursuing my CCNP RS soon. I'm at 110K with up to 15% bonus potential, and all the usual benefits with a relatively low cost of living in CA. My manager is a few thousand miles away, and I work from home 25-50% of the time.

    Sounds like a good gig right? Well I've always yearned for working as a consultant, designing and traveling to deploy networks and then moving onto the next requirement. The run and maintain lifestyle, while currently fairly lucrative, doesn't quench my thirst for challenging my technical capabilities /being on the cutting edge of the network world. Recently, my company has announced layoffs and divestitures; so I started looking into finally making this career move. I had an internal referral for a regional Network Engineer position with WWT, talked to the technical recruiter who forwarded notes and my resume to the hiring manager, they didn't want to proceed with an interview. I was shocked and devastated, thought I had an in -- only to not even be considered. I feel this was likely my resume being too broad, and not specific enough for the technical caliber they were looking for; but the recruiter couldn't provide feedback as to why they didn't want to proceed.

    So my question is for those that work as VARs or similar, what advice do you have for a Run and Maintain guy to break into this this type of role? I am just under 30, willing to travel 50% of the time -- more if necessary to get foot in door. I'd need to be remote to any office, as I can't relocate at this time. I fear if I continue down my current track, I'll be stuck as an IT Manager or Project Manager with no technical responsibilities. I'd rather be the opposite, a highly desired CCNP/CCIE in a 100% remote position with minimal travel.

    Lastly, can anyone recommend more companies like WWT, Dimension Data, CDW? Those are the main companies I'm looking at, however I'd be interested in any companies with similar Professional Services roles. Thanks Reddit!

    submitted by /u/rez0d
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    Best way for a freelancer to advertise services locally?

    Posted: 26 Sep 2018 07:51 PM PDT

    So, I've recently been trying to actually go about seriously trying to freelance my IT skills (mostly desktop support, troubleshooting, some more basic small/med business server things), and I'm in the process of getting my things together for that re: paperwork, etc. Once all that is said and done, what would be the best option for someone in my position to go about advertising my services locally? (Upwork + Digital Ads? Social media ads? Craigslist? Newspapers?) For reference I'm in the greater Boston area, but I imagine similar advice would apply to most major cities like SF, Seattle, DC, NYC, etc.

    submitted by /u/kodiakit
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    How much should i be expecting for a entry level help desk job?

    Posted: 26 Sep 2018 02:28 PM PDT

    I'll be graduating soon with an Information Systems major. I want to get into help desk. I have little to no experience in help desk. How much should I be expecting? I currently live in Minneapolis and want to move to Chicago for a job after graduation. Would that be a smart move also?

    submitted by /u/zangidood
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    New to Cyber Security

    Posted: 26 Sep 2018 04:56 PM PDT

    what would be the best path to take if you want to work for the governments cyber security or the armed forces in their cyber unit ?can you just get a certificate or do you need like a 4 year college degree to prove your good enough to get the job? or do you join thru the army?

    submitted by /u/USPHANTOM1
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