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    Thursday, June 28, 2018

    IT Career Just landed my first Help Desk interview need help!

    IT Career Just landed my first Help Desk interview need help!


    Just landed my first Help Desk interview need help!

    Posted: 28 Jun 2018 05:26 AM PDT

    As the title says I just scheduled my first true help desk interview couldn't be more excited! Any tips or things to help me stand out ?

    A little background I've been working for GeekSquad for about 2 years in a repair role we do very basic repairs/fixes mostly windows reinstalls, I know don't judge please ;) after making a career switch from Veterinary/Management field. My strong selling point is how eager I am to learn and my customer service background. I'm very good at talking to people but I have limited technical skills but dying to get in and start learning. Any tips or anything you can offer to help me out would be appreciated.

    If it doesn't workout it'll at least be a good learning experience and interview practice but I would love to nail the job.

    submitted by /u/slimyrainbow
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    Which certifications should I go as IT Security Specialist working with SIEM QRadar tool.

    Posted: 28 Jun 2018 03:11 AM PDT

    https://certification.comptia.org/docs/default-source/downloadablefiles/it-certification-roadmap.pdf

    Good afternoon everyone,

    I am junior IT Security Specialist and my employeer knows I am very junior orinted right now. We both agreed we would like to continue working together, and my employee told me if i want to go and make some certifications, he is very open for it. Can you please help me to find best certifications for my work?

    Should I begin with CompTIA A+, then CompTIA Security+, CompTIA Network+ ?

    submitted by /u/DoDo12341234
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    19 y/o looking for some advice

    Posted: 28 Jun 2018 06:07 AM PDT

    I'm new to all of this IT stuff and want some general knowledge over how to get started on becoming a tech. I know you start with the A+ certification, but I wanted to know which test to take first (901 or 902) although it seems obvious I feel the need to ask anyway. Other than that I'm young and I feel as if I should seek guidance and not just go into all of this blind.

    Any help is greatly appreciated, whether it's about the tests or what working in IT is like, or even things like what you suggest I study first, etc.

    Thank you !!

    submitted by /u/A_Valverde1
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    An often missed side of the field

    Posted: 28 Jun 2018 08:56 AM PDT

    I originally posted this over a year ago, and it received a positive response from the community. I'm reposting now because there is a massive skills shortage in this area. This is driven by three key components:

    • Hyper-scale data center deployments.

    • Infrastructure upgrades to support 400G connectivity.

    • IoT bandwidth needs.

    This is a great time to get into the physical infrastructure side of the field as it's in high demand, pay is better than ever before, and it has excellent carry-over to other niches in the IT space.

    Without further ado, here's the original post:

    I feel like this subreddit often focuses heavily on the administration and programming aspects of IT. Those areas are great, but certainly not for everyone. The physical side of the business is most often lost. I'd like to speak on that for a moment to make some people aware what it may offer.

    Summary:

    ICT (Information Communication Technology) installation and design is critical to the successful transmission and operations of nearly all IT equipment. With a focus on cabling, you will focus on determining the needs of various systems, their life cycles, the budget, deploying the infrastructure, testing it, and maintaining the systems. Because this field typically has a lower barrier for entry and lower starting pay, it is often dismissed by college graduates as grunt work. It can have specific advantages, depending on your interests. The key benefit is that it is pretty easy to transition into a different role, such as network administration, down the road.

    How do you start?

    You can start this career path pretty simply. Watch some videos online as to how to terminate copper and fiber. In a day you should know enough to handle the basics. Find nearly any low voltage company. Show up with some tools and some gumption and they'll put you to work.

    If you have no luck there, a degree always helps, but certifications will matter more. Get the BICSI (Building Industry Consulting Service International) Installer 1 for around $1200 and a week of time. That's a great price to start a career making $15-$18 an hour depending on your area, with or without a degree.

    If you prefer more stable work, traditional standards apply. Data centers are often looking for technicians. Understanding the physical layer will help you tremendously for rack, stack, and cable jobs. Couple that with a degree or certifications like the A+ or DCCA (Data Center Certified Associate) and you should have no problem finding work.

    Who enjoys these roles?

    Is a career in ICT installation and design right for you? Ask yourself the following questions.

    • Do you like to work with your hands?

    • Are you able to easily distinguish colors?

    • Do you enjoy troubleshooting?

    • Do you enjoy keeping things neat and tidy?

    • Are you okay with monotony?

    • Do you enjoy travel?

    • Do you enjoy changing projects every few weeks or months?

    • Do you enjoy interfacing with other teams?

    If you answered yes to several of the above questions, a role in ICT installation or design may be right for you.

    Career paths

    Project Manager Path:

    • Copper installer - This is your entry into the field. You run and terminate cables inside facilities, outside of facilities, and anywhere in between. Pursue BICSI Installer certifications and OEM (original equipment manufacturer) certifications to begin advancing.

    • Fiber installer - You're still early career, but you've proven that you're reliable, deliver good results, and treat your tools well. Now you can be trusted with the $30,000 testers and have an understanding of troubleshooting. Pursue higher level BICSI Installer certifications and OEM certifications to advance further.

    • Cabling lead - Early to mid-career. You're getting good at this. You're now trusted to read the prints to determine what to install and how to do it. You'll also make decisions on how to proceed in adverse conditions. Uphold a high standard and you'll go far. It's time to pursue the BICSI technician certification to proceed. It would benefit you to broaden your horizons a bit if you really want to go far. Understand the technology you're supporting by pursuing the Net+ or CCNA (Cisco Certified Network Associate).

    • Superintendent - Mid career. Most people take twenty years to get here, but you could get here pretty quickly if you're motivated. You oversee multiple job sites and make sure that they uphold your standards. You're well qualified, but you should start pursuing the CAPM (Certified Associate in Project Management).

    • Project Manager - Late career. You've put in your time and know the business. You oversee multiple projects and knock down barriers as they come up. The schedule dominates your dreams and you do everything possible to keep things on track. Get the PMP (Project Management Professional). You've earned it.

    Future growth options may include becoming a program manager or director within an organization. This path is common in companies with enterprise data centers or construction companies that build out similar facilities. If you like a specific space like structured cabling, ICT, data centers, offices, hospitals, DAS (Distributed Antenna System), or security systems, don't be afraid to specialize!

    Design Engineer Path:

    • Copper installer - This is your entry into the field. You run and terminate cables inside facilities, outside of facilities, and anywhere in between. Pursue BICSI Installer certifications and OEM certifications to begin advancing.

    • Fiber installer - You're still early career, but you've proven that you're reliable, deliver good results, and treat your tools well. Now you can be trusted with the $30,000 testers and have an understanding of troubleshooting. Pursue higher level BICSI Installer certifications and OEM certifications to advance further.

    • Estimator - Mid career. You know what needs to be installed, you understand the product, and you understand the challenges the installation team is likely to face. If you prefer work from home or independent work, you may consider becoming an estimator. In this role you'll take designs and determine how much it will cost to put it all together from both a budget and time schedule. Pursue credentials that speak to your specialty.

    • Design Engineer - Mid to late career. You know your systems. Whether you're specialized or not is up to you. You know what the clients need. You know why they're using these systems, and you know the challenges they'll face if they use the systems in a specific way. Get out there and design the systems from the ground up. Pursue the BICSI RCDD (Registered Communications Distribution Designer) for maximum marketability. If you're specialized, don't forget to pursue relevant certifications.

    • Senior Design Engineer - Late career. Even the best designers need a second set of eyes. That's what you're here for. In addition to your own design work, you'll validate the designs of others or help them to come up with the right solution in challenging circumstances. It's a great idea to specialize in a couple of key areas.

    Future growth options are all over the place from here. If you like what you do, look into engineering management, construction management, or into director level positions. If not, there are many options for lateral moves such as operations management.

    Network Engineer Path:

    • Copper installer - This is your entry into the field. You run and terminate cables inside facilities, outside of facilities, and anywhere in between. Pursue BICSI Installer certifications and OEM certifications to begin advancing.

    • Fiber installer - You're still early career, but you've proven that you're reliable, deliver good results, and treat your tools well. Now you can be trusted with the $30,000 testers and have an understanding of troubleshooting. Pursue higher level BICSI Installer certifications and OEM certifications to advance further.

    • Network Technician - You've put in your time learning the systems and putting them together. Now it's time to support them. Focus on advancing yourself in this space with the CCNA or CCNP (Cisco Certified Network Professional).

    • Network Engineer - I won't speak much in this area as it isn't my specialty, but keep moving forward. The CCIE (Cisco Certified Internet Expert) will make you a powerhouse in this space if you balance it with similar certifications from other vendors.

    Career options can put you right back into the project management or design engineer paths with just a bit more study. Moving up can get you into infrastructure architect roles or senior management.

    Data Center Operations Path:

    • Rack, stack, and cable - Early career roles involve a lot of physical activity. You'll spend your time installing cables, swapping hard drives, and building cages or cable pathways. Put in your time at work and in study. Get your A+, Server+, or DCCA.

    • Data Center Technician - Still early career, but now it's time to get better. If you've worked on it on a physical level, take the opportunity to troubleshoot. Install operating systems, firmware, create some VMs (Virtual Machines), and troubleshoot the network. In the end, it all touches the physical layer, so you'll have plenty of opportunity to get your hands dirty. Pursue associate level credentials such as the MCSA (Microsoft Certified Solutions Associate) or CCNA. If you're more interested in management opportunities, also consider BICSI or project management certs.

    • Data Center Lead - At this level you can run nearly anything in a data center. Its time to specialize in either physical infrastructure, network admin, systems admin, security, or prepare for management. There are so many options to choose from, but I highly recommend you make a choice. It's easy to stagnate in this role.

    Conclusion

    Again, this is solely to make people aware of options outside of administration or programming. I'm happy to answer any questions or provide clarification. Please understand that this list is FAR from conclusive, but should provide a decent framework.

    The physical world in IT is vast, and it's often forgotten. If you aren't happy with the more traditional roles, it's worth taking a look.

    submitted by /u/dreamscapesaga
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    Where to look for jobs

    Posted: 28 Jun 2018 08:12 AM PDT

    What websites do you use to look for jobs? Company websites or websites just for looking at jobs? or just google?

    submitted by /u/Aurie_
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    Boss just gave me a second job with no increase or promotion

    Posted: 28 Jun 2018 08:04 AM PDT

    So I've been working in support/systems for about 4-5 years now. I've started picking up some skills in ETL and Azure and my boss has just implemented an ETL system. I'm still very fresh to it but he wants me to take on the work for it while I'm still doing my current job. It's a learning opportunity but he knows I want to do ETL full-time. He schedules some time during the day to take me away from my daily work and work with the new system. I told him I want to grow and I'd like to take on the role and he said he's going to encourage that. It's been a week of this now and I want to make sure I'm not working as an ETL developer and my current role in a couple months at my current pay. How do I navigate this?

    submitted by /u/freshprinceofmalware
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    What do you guys think of this role?

    Posted: 28 Jun 2018 01:56 AM PDT

    The pay is in NZD which is average where I'm from. I'm currently on 55k, and have been stuck in helpdesk lvl 1/2 for 4 years. I got approached with this form a recruitment agency. I'm tempted, as it has a formal career path that might help me get out of helpdesk. But the pay is worse, and also it says i'll be doing lvl 1 for a year. I'm atleast doing lvl 1 & 2 where I am currently. Any advice would be appreciated.

    $40,000 - $50,000NZD

    Start ASAP

    A Graduate Network Engineer is required for this well respected and established IT Managed Service Provider based in central Auckland. This is a superb career opportunity to be trained and developed into a Network Engineer.

    Founded in the mid 1990's my client delivers IT support, software and projects across a wide range of small to medium businesses based in New Zealand.

    My client's services include project and implementation services, hardware and software procurement, cloud hosted services (infrastructure as a service) and IT support plans. They provide server support, desktop support, backup services, networking and security, anti-virus and spam protection and email.

    They pride themselves on delivering exceptional customer service and practical, client focussed advice.

    The Role:

    This role will suit a Graduate or an individual with a small amount of experience who is bright and keen to learn. Your role will be performing Level 1 application support after 6 months, Level 1 Technical support after 12 months and progress from there as your talent allows.

    Your first 3 months will involve learning the vertical market solutions my client supports, you will be trained to support these and that will be a large part of the role for the first 12 months.

    After 6 months you will be introduced to my client's technical platforms which are:

    • Cisco routing and switching
    • HP EVA enterprise SAN
    • HP Blade servers
    • HP SCSI backup environment
    • Synology replication SAN (onsite)
    • Synology second level replication SAN (offsite)
    • MS Windows Server 2012R2
    • Failover Clustered Microsoft Hyper-V
    • SQL server
    • Zabbix management and monitoring

    Essential:

    • Degree or Diploma in Networking, Systems Engineering or Computing
    • English as a first language with excellent communication skills
    • Bright, enthusiastic and keen to learn
    • Exceptional customer service and attitude
    submitted by /u/SleazzyJefff
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    How much does industry-experience matter for IT work, specifically a leadership role?

    Posted: 28 Jun 2018 06:46 AM PDT

    Our hiring manager recently declined considering one of our candidates further because of a difference in industries (health/pharmacy vs. transportation), and that seems to be the only reason. My career experience is still fresher than the guy we rejected, but an industry shift wasn't really an issue (I came from non-profits).

    If I tried to answer my own question, I would guess that maybe there are some different systems we're looking for past experience with. That said, I've been told other skills are more critical than technical expertise.

    What am I missing?

    submitted by /u/TypeA-Minun
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    Question about listing work history

    Posted: 28 Jun 2018 09:48 AM PDT

    I am trying to keep my resume under 1 page and when I was listing my work history, I couldn't do it. I've worked at 4 different companies with 2 of those companies being under the same parent company and both child companies were sister companies to each other. I started out at the 1st company as an IT Technician and moved to a Systems Support Technician (ended up with more money and more duties) at the 2nd company. Is it fair for me to list the last company only for that part of my work history with the time spanning between the start date at the first company and the end date at the 2nd company? At the end of the day, they're both owned by the same company and all of my pay stubs were marked with the same company name.

    tl:dr

    • Parent Company Name - 2nd Child Company Name and Title 2012-2016
    • Duties of both titles listed in body
    submitted by /u/rezadential
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    Currently work in InfoSec, I'm wondering how soon is too soon to switch jobs?

    Posted: 28 Jun 2018 09:26 AM PDT

    I currently work for an MSSP as a L2 Security Analyst. It's my first official, full-time infosec job. I've had two others but they were both internships. I've been working here now for almost a year and a half but I would like to switch jobs so that I could move back to my hometown and live closer to family. I could see how it would look bad on a resume to be switching jobs like this a lot, but would it look bad to do this so soon in my career as well? It's not even because I'm trying to "chase the money", I just want my newborn daughter to live closer to her grandparents. Thoughts?

    submitted by /u/wannacrypt_exe
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    What should I learn first after 2 years of working Helpdesk

    Posted: 28 Jun 2018 05:16 AM PDT

    I have roughly 2-3 years Helpdesk experience (equal to about 2.5 years fulltime in total) and I'm in a spot where I want to move my career further, but I work in a very small MSP that doesn't have any horizontal mobility. I get to go on business trips to do routine onsite support, but other than that, I feel more like a secretary than an IT guy. Due to my expceptional language skills in this region, I have less IT responsibilities and more secretary-like responsibilities. I rarely troubleshoot anything and most of my responsibilites consist of chasing down missing equipment or setting up new laptops. Occasionally, I get a ticket that is usually solved by rebooting the PC, or setting up a second monitor, but those are solved within 5 minutes. I am getting extremely bored at this job. So bored that I tend to get sleepy 2-3 hours in, because literally nothing I do here activates my almonds. I'm kept here because the pay is exceptionally good. Like...really good.

    I have done so little IT work, I have lost the ability to even think about what I want to do in the future. I was dead set on networking, but Certs are super expensive in this country (1k+ for CCNA, 2k for A+) I'm not too excited about paying for them, since I don't know if it will pay off without relevant experience. I'm overqualified for another helpdesk job, but underqualified for everything else. I also tend to lose focus when studying for anything. I jump from Python to CCNA to Linux to AWS and I haven't learned a damn thing, because I don't know what I want to do in the future or how to get there. Everything from Cloud Engineering, Devops, Linux administration etc. are open to me. There is nothing particular that I enjoy more over anything else.

    What should my focus be to get out of a helpdesk role ASAP. I won't get hired elsewhere for the same position ("we can't offer you your requested salary"/"You would get bored at our helpdesk"). For example: What would good tutorials for Linux be? Most already assume some knowledge of Linux, so I'm completely lost. After doing menial work for the past 6-12 months, I've lost a lot of motivation and don't feel like studying for anything, since I don't even know where to start.

    submitted by /u/KopengSabaka
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    Junior Infrastructure Technician advice/tips

    Posted: 28 Jun 2018 08:46 AM PDT

    Hey Guys,

    So Next week I have an interview with a large, global company, where they are hiring a Junior Infrastructure Technician team (Team of 3/4)

    To me their Job functions seem a little vague, Can someone try and explain it or give better examples of what I may be doing based on it :P I am just trying to gauge a typical day to day example of what to expect.

    Thanks,

    Infrastructure Support & Systems 70%

    • Support existing RSC, Field Users, Data Center, Delivery Store Network Infrastructure through a combination of issue resolution and planned enhancements
    • Supporting efficient operations and service desk processes including incident troubleshooting, resolution and escalation Developing/maintaining processes and documentation for the Technology team and user community
    • Training users and providing effective communication to the business
    • Coordinating tasks with IT teams/suppliers Interrogate and troubleshoot systems across hardware, network and software layers
    • Recognize Infrastructure deficiencies and work with colleagues in the wider Technology team and across the business to define both immediate and longer term solutions within known constraints
    • Demonstrate good judgment in selecting methods and techniques for developing both short and long-term solutions Design and configure/implement quality technical solutions

    Projects (20%)

    • Execute projects identified to simplify and enhance the current Infrastructure through future proofing solutions
    • Work with business and IT representatives to understand requirements for Infrastructure changes to support business needs
    • Document requirements and work with the Infrastructure and Development teams to define and implement technical enhancement or new technical solutions
    • Create, execute and manage project schedules as necessary to meet evolving business needs/requirements.
    • Consistently deliver high-quality deliverables within required and communicated timelines

    Technology Opportunities (10%)

    • Carry out proactive technical investigation of existing and future technology opportunities
    submitted by /u/Willz12h
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    Weird Question About Relocation

    Posted: 28 Jun 2018 08:42 AM PDT

    I'm in NYC and while searching up data centers and such I've found that the job market is asking for lvl 2-3 technicians most of the time and I'm seeing that a lot of the lvl 1 entry tech positions are located down south or in NJ. I'm fine with NJ but if I were to also try applying for somewhere say like NC what are the chances that an employer is willing to go through the relocation process when on average people don't stay in the entry roles for that long.

    submitted by /u/LittlestMoo
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    Contemplating my options

    Posted: 28 Jun 2018 08:40 AM PDT

    I'm kind of at a loss as to where I want to go in IT, or if I want to stay in IT. I have about 6 years of experience under my belt, most of that with Active Directory/GP/Server/VMWare/Hyper-V/SCCM. I was hired in as only a "tech" (basic break/fix type stuff, tier 1.) But as time went on I was given more and more responsibility. Our tech director was promoted at some point, so his previous responsibilities fell on me-- he then left and I ended up becoming the sole tech role for our organization but still as a "tech". Though I've tried to talk about my issue with that, the politics of the job doesn't really give me a great way to get that fixed.

    Knowing that I'm drastically underpaid for my experience, skills and knowledge (under 40k) and working 60-70 hour weeks I'm getting burnt out very quick. I've began looking for opportunities elsewhere, but the only thing that I seem expressly qualified for is further "tech" work. Though I know a bit of Powershell, mostly through SCCM scripting, I lack a lot of the SQL, Linux and Database experience that a lot of the System Administration jobs around my area are looking for. I also lack a Security Clearance, which in my market is basically required.

    I have recruiters frequently contact for me for tier 1 positions (though my resume lists all of the previous experience and then some) and I even have a tier 1 type position I'm interviewing for next week. My issue is I don't want to get "stuck in a rut" of only ever doing Tier 1 work. I have an abundance of experience in a lot of System Admin type stuff and I fear that I won't have the ability to continue accrue that experience in a tier 1 or even tier 2 role.

    Do I bite the bullet and just go back to doing typical tier 1/tier 2 help desk stuff? The pay probably isn't quite as good but the hours are probably much more manageable. Or do I hold-out for a Systems Administration type position that I could fit into?

    submitted by /u/RockGodCodi
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    Can I get some cover letter thoughts here? A friend of mine claims his format is amazing and great, I'm not so sure if it's better or worse than my normal one.

    Posted: 28 Jun 2018 07:46 AM PDT

    Subject says it all. His philosophy is that telling a story sets someone apart, and it gives details that aren't in a resume. Everything I've ever seen or heard has kinda been... well... not that. I'm sure there are different pieces of advice for cover letters, but as I'm now actively looking for a new role, I'd like to be sure that I'm utilizing the right approach.

    This is an anonymized version, full text, of what he suggests is the best possible cover letter format, for a specialist engineer for platform security, basically a Windows sysadmin/engineer for all intents and purposes:

    Dear hiring manager,

    I'm confident that my skill set will immediately and effectively apply to Big Bank's platform security . To provide an example, I was in charge of implementing Thirdparty Auditfast, an application that monitored AD, file server, Exchange, and other types of events and fired alerts for anything that was out of the ordinary at Actuarial Firm. Over three days of meetings, I received requirements from senior IT management and stakeholders in the business as to what was considered "out of the ordinary" and who should receive audit information, as well as critical audit trail information that conformed to chain of custody requirements.

    While working with the vendor to implement the actual monitoring agents, I set up and tested the monitoring environment for our Eastern Region offices, and documented the setup for our other regions to understand how best to implement Auditfast. Thereafter, I was in charge of responding to audit alerts and working with the business as to how to handle them.

    This formed a critical security framework for Actuarial Firm: we had full audit capability with information about the user, their access method (e.g. computer, user, Kerberos token type, MAC address, etc.), and a replayable log of transactions that was independently hashed to ensure compliance with best practices and evidentiary standards specified by our internal and external auditors. I later took on the role of working with our external auditors to script out bulk changes to our AD environment to build a Powershell script that would evaluate users' group memberships and modify them based on Auditfast audit results.

    I am confident that my talents will allow me to quickly and successfully contribute much to Big Bank's fast-paced and demanding environment. Accordingly, I welcome the opportunity to discuss my candidacy more fully with you. Thank you for your time and consideration.

    Sincerely,

    mohnjaddenpowers

    Meanwhile, here's what I would have used in my standard cover letter style for a different position with the same big bank:

    Dear hiring manager,

    I'd like to introduce myself as a candidate for the Specialist Systems Engineer/Programmer - Cloud Infrastructure role. With my 14 years of progressively increasing IT infrastructure experience, I will be an ideal candidate for Big Bank's growth into public, private, and hybrid cloud environments.

    I'd like to note a few points that help highlight my qualifications for the role:

    - I presently manage and maintain all aspects of Communication Company's New York office IT environment, including Windows clients/servers and Mac OSX machines bound to Active Directory in a complex multi-domain forest, as well as our Hyper-V virtualization infrastructure

    - I have been involved in projects in this position as well as at Transportation Company and Actuarial Firm which covered tasks such as Active Directory functional level upgrades, migration from on-premises physical servers to a third-party private cloud, XenDesktop VDI maintenance and management, and SQL server migrations

    - I hold several key and vital IT certifications, including Microsoft Certified Solutions Engineer/Systems Engineer for Windows Server 2012, Microsoft Certified Solutions Associate/Systems Administrator for Windows Server 2016, 2012, 2008 and 2003, and VMware Certified Professional for vSphere 5.5

    I am confident that my talents will allow me to quickly and successfully contribute much to Big Bank's fast-paced and demanding environment. Accordingly, I welcome the opportunity to discuss my candidacy more fully with you. I can be reached at 719-266-2837, or via email at [mohnjaddenpowersemail@gmail.com](mailto:mohnjaddenpowersemail@gmail.com). Thank you for your time and consideration.

    Sincerely,

    Mohnjaddenpowers

    He had some pretty unorthodox suggestions, including omitting the greeting if I don't know the hiring manager's name, and excluding my contact info, his logic being that it's on my application.

    He's pretty insistent that his method works great and has served him well, especially in the media industry, but I don't have many media-industry jobs in my current search, and he's also a project manager rather than an actual nuts-and-bolts IT professional.

    I'd love to get input on either or both cover letter styles. I ended up putting in one with his style and one with mine to separate roles at the same place, as well as one to another role with no cover letter whatsoever, as an informal A/B/C test.

    Also feel free to call that number if you want a smile, and have it ready to put onto speaker. It's not mine, but it's a nice little filler.

    submitted by /u/MohnJaddenPowers
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    Managed to land a technical interview for a job out of my league, any advice?

    Posted: 28 Jun 2018 07:45 AM PDT

    I just earned my CCNA and have no other IT experience. Due to a recommendation from a friend of mine, I got offered an interview for a dream position, but that I'm under qualified for. They know this of course and seem to be willing to cater the position to my experience level. It's technically a level 2/3 position, but if I nail the interview they are fine with hiring me as a level 1.

    I'll have a 60 minute technical interview followed by a 30 minute manager interview. I'm super nervous for the technical portion. Any advice???

    submitted by /u/mingoleg
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    Could where you start be a detriment?

    Posted: 27 Jun 2018 05:59 PM PDT

    Hello, all.

    I am originally from Florida, but I moved to Alabama for college. I will graduate from a school in Alabama, and will soon begin work in Alabama. I have heard stories from people (many of whom carry 15+ years of experience and a number of high-ranking certs) trying to leave the state that some, if not many employers view the state so badly that they do not consider experience from Alabama equal, or even worthy of recognition. Others have told me stories within the same vein, where some simply assume that they are racist, unapproachable, and uneducated. I have heard similar stories from people in other fields as well; not just IT.

    I was wondering if anyone had any personal experiences in this, and would appreciate any level of discourse about this topic. I will work and be happy with it, but should I wish to leave I would prefer to not have to reset my career simply due to an unjust prejudice based on geographical location, or sweeping generalizations.

    Have you experienced this at all?

    Has someone been put-off by the state in which you lived and worked?

    Do you think this gave you a disadvantage?

    How did you solve/overcome it?

    Do you think this doesn't exist and that these people are crazy?

    submitted by /u/OkTotal6
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    Am I ready to be in the IT workforce?

    Posted: 28 Jun 2018 06:12 AM PDT

    Hey! Just stopping by again to ask; lately I've been feeling pretty insecure about my future as an MIS major. Actually I feel even more insecure since I'm graduating next semester. I'm just curious: what do you guys think? Here's my (relevant) past experience. I apologize in advance if it's a bit vague, but... you know:


    1. TA/programming tutor at my college (1 year)
    2. Intern at a Fortune 500's office not in continental US (1 year)
    3. Web dev intern at digital agency (1 year)
    4. IT type stuff at my local library (current, 1 semester)
    5. Summer software development intern at NASA

    Am I ready enough? I honestly feel like I'm missing so much learn. I dunno. I definitely don't feel satisfied, it might be my overachiever self talking.

    submitted by /u/Itguythrowaaay
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    Entering into the IT workforce questions and resume help!

    Posted: 27 Jun 2018 12:53 PM PDT

    First off, I'd like to thank everyone on this sub, because I have been reading everything that could possibly be relevant to me and it has really helped my decision.

    So to start, I just graduated college in May, and I graduated with a BS in Accounting, and a minor in Comp Sci. My overall GPA was a 3.1. I entered college with dreams of being an accountant, but that changed my Junior year, and was kind of stuck trying to figure out what I wanted to do with my life because I knew I didn't like accounting at all. I really enjoy working with computers, whether it's programming or working with hardware and just plain tinkering with them. After a lot of digging around on the internet, I found out that there are many different faces of IT and I knew this is what I wanted to pursue.

    After my research on this subreddit, as well as many other searches, I realized that I needed to start at a help desk position. Which is where I've begun to get discouraged. I've been applying to anything that's in my area on LinkedIn, Indeed, and ZipRecruiter. I actually got a phone interview, which led to a Skype interview for a entry level help desk recruiting firm through a family friend. I think it went well, but it was my first tech related interview that I've had so I really don't know (have not heard back). I think the main thing that is hurting me is I have no relevant experience, degree, or certifications. Currently, I am working on studying for A+ after work every day. I'm also trying to start a home lab using all of the equipment I have acquired over the years. Currently, I have a Raspberry Pi hosting a website, and setting up an old IBM server for FreeNAS. I have some other plans but I won't go into details. Basically, I'm very interested in this industry, even though I have no experience, and I'm trying to learn different things on my own to help me find a job, and find the niche that is perfect for me. What should I do being in this position to land a job?

    I've attached my resume (sans personal information). This was made by myself after seeing other 'good' examples of resumes for the company I interviewed with. I'm not thrilled with it, as I think it could be much better. Any tips?

    https://imgur.com/eh13mxz

    submitted by /u/varls1243
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    [Question] Job post requires knowledge about "account enrichment" and "account remediation". What should I study?

    Posted: 28 Jun 2018 05:54 AM PDT

    This a decent enough infra job very close to my home, to which I fulfill all requirements, except these two that are mentioned. I don't know what they really mean, except in a very generic sense, and google was no help.

    Is this Cobit, CISSP?

    What is "account remediation" and "enrichment"? What could I study to prepare myself for this?

    submitted by /u/zopiro
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    Are A+ and Project+ worth including on my resume? Trying to get out of support into a sysadmin gig.

    Posted: 28 Jun 2018 05:37 AM PDT

    I also have the Net+, Sec+, and Linux+. Working at my current job (which is my only IT experience) for 2.5 years, have created/maintained scripts used by support and our engineers, and I'm confident in my Linux knowledge. Keen on getting the RHCSA in the next year or two to enforce that, then maybe getting the CCNA or AWS SA.

    But I digress. Given the other certs I have right now, are the A+ and Project+ worth including? Don't imagine they'd hold much weight and would pad the resume.

    submitted by /u/Throwaway___k
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    IT is holding me back from what I actually want to pursue

    Posted: 27 Jun 2018 10:07 PM PDT

    Hello,

    After completing under graduation in 2013, I had a close to three years experience working for a Document Imaging Giant based in East Coast, US. I worked in shifts from second most populous place on earth. My role involved supporting their infrastructure - specifically EMC Datacenter Storage and I was good at my job until my young heart aspired to do more.

    At 24, I moved to US for a Masters in Information Systems. Incase you don't know, it's a fairly balanced course with some technical and business courses. Since my undergrad was Comp Sci., I honestly did not want to pursue similar stuff again as I don't long for programming/coding.

    I searched for internships since Sept 2016 and only found one in Dec 2017. (Applied for 180+ companies in this time). I worked at McKinsey in Tristate area as a Technology Architect Intern role. I enjoyed my time there and worked overtime too but unfortunately the position was not converted to full time due to a hiring freeze.

    Coming to present, I am jobless, campus job has ended too, have a pregnant wife back home, have a studio rental to payoff and loan interest just doesn't seem to stop.

    The reason my post is titled this way is because since my high school, I have found myself working with system administration, fiddling with VMware workstation initially, then building images, trying system and services, constantly keeping system updated and patched, I freaking love searching and installing updates, be it VLC or Office SP1, SP2 packs in those days, installing new software, changing registry keys, searching for keygen for softwares, trying to find sneakier way to bypass system login/boot pass and more - something on the lines of system administrator I would say. The EMC role too was a new learning experience but eventually got boring once I knew in and outs to perform my daily job.

    So, I have come to realize, I'm good at Sys Admin roles/position. That is what I'm comfortable in, that is something I can learn and adapt to quickly and move on but that is not what I want to do in future or build my career in, because I know once you get comfortable with something you start to lag behind and I am a greedy person.

    Since joining McKinsey (fyi...I worked in tech consulting role, not strategy consulting), my mindset has broadened and I now aim for full time consulting roles, but success eludes me.

    For internships I have interviewed at about 10-12 Big names but success came only though a classmate referral after 15 months of searching.

    It feels like everytime I mention about SAN/NAS, LUNs, Brocade Switches, VMware on my resume to Big4, Investment Banks they see me with inferior eyes. I am having a hard time scrubbing my past work.

    I am young, 26, I want to go where big money is, where I can build a long lasting future, but my past has been dragging me down.

    I don't want to do technology anymore, no programming, no cloud. I want to use my wide knowledge of technologies to make some business decisions/contributions. Where should I be heading to?

    It pains me when I have to tell somebody I am from a Comp Sci background but shit my pants when it comes to even C++ coding. I see coding is something that will not last long, it will get automated in future and there are tons of new languages out every 2-3 years. You cannot keep upgrading with that speed, there are other life commitments too.

    Thanks for bearing with me, I have touched upon several topics here from education to experience to some technologies. What is your opinion? Do I sound like a moron or am I making some sense?

    N.B: My apologies if you see any spelling/grammar errors. English is my third language.

    submitted by /u/djluvrocks
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    Got a job offer, but I am hesitating.

    Posted: 27 Jun 2018 04:57 PM PDT

    So after 2 years of working as a linux admin basically running a small datacenter, my old position moved locations and I left that job. I currently have an offer to do storage administration for a company for 65k/yr. It is a little more than I was making before(60k), but not by much. The company seems good and it looks like a good opportunity to learn storage more thoroughly. It also would be in a better physical location.

    However I also have prospects for a devops position (one in which they are willing to train someone green for) in a fairly large company with an old co-worker pushing my resume through. I haven't yet had my in-person interview yet.. but that is coming up next week. I really want the devops, but its kind of a gamble. I have no guarantee I will get it.

    In general, I am a bit worried that taking the storage gig won't necessarily help much in a long term. I only have two full years in the industry, but I am a bit worried about getting stuck in a rut or position that won't lead to a profitable career. I will certainly become rusty with linux and miss out on other important skills. Should I accept the position and stall on signing anything until I get through my next interview with the job I want?

    Would having extensive storage experience really be beneficial in the long haul? Would there be a lot of jobs outside of fortune 500 companies that would want people like this?

    Has anyone else had experience with this? or maybe a suggestion?

    submitted by /u/xEppyx
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    Veteran with not a lot of IT exp, need help with resume for help desk position.

    Posted: 27 Jun 2018 10:36 PM PDT

    Basically I got out of the navy not too long ago, am going to school now for IT, applying for my first "real" job ever and need help. I was a communications electrician, so I worked on an ISDN and was low-ranking so I did a heck of a lot of trouble tickets, about 800 over a 9-month deployment but I don't have paper proof of that.

     

    The job posting is for a helpdesk position on the naval base near me, only requirements are Secret clearance (I have), and A+. I just passed the 901 portion, but I'm taking a summer class for the 902 portion and am going to take the exam August/September. So I know I only have half a cert, but I still want to try for this position. I also have an MTA. My main advantages are I already have an active clearance, I know how the DoD works and vast knowledge of naval instructions, etc.

     

    I'm not really sure what to put for my skills bulletpoints, like I know OS's, hardware, a ton of networking(realized I have a nack for networking from school), but I'm mainly booksmart with that stuff. I haven't had a lot of in real life experience with it I guess?

     

    For my experience I tried to tailor it to sound as help desky as possible, but mainly I did a lot of maintenance, replacing broken phones because people smashed them(deployment anger), and hand-over-hand cabling. The rest of it is not really IT work, but a lot of procedure compliance/I temporarily did weapons logistics for a while.

     

    Resume: https://imgur.com/fC0OPmX Maybe I'm overthinking it, I'm just really stressed over this since I need a job and am trying to avoid working at fast food again,

    submitted by /u/OldSimple
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