Find my truck Tech Support |
- Find my truck
- Hexagisimal != Decimal
- Yup, that sounds familiar.
- Dadisms and providing dad IT support over the years
| Posted: 27 Jun 2018 10:18 AM PDT Do you like to read in Chronological order? Here is the Index
$Selben: Me! A Tier I $Gruntled: An intense location manager. $Sup1: Previously in sales with no IT background and causes more issues than they solve. $Peers: Tier 1 technicians. $Sup2: All around great supervisor, worked his way up from the support line, understands how the helpdesk works.
The grind had not yet gotten to $Selben. Arriving at work for the day, he cheerfully greeted the front desk employee as he continued to the IT area. Picking up a cup of coffee, he headed over to his cubicle. $Sup2 gave a little wave hello while busy working on a project. $Selben checked his voicemail as he powered up his machine. He started working on the T1 ticket queue. It wasn't glamorous work, listening and transcribing voicemails, and requesting more info from users, but it was necessary. After a couple hours, the first supervisor change of the day happened. $Sup2 headed out and $Sup1 took over. $Selben wasn't a huge fan of $Sup1 as he was usually too busy bragging about his last "hot date" to be of any real help or use. Whenever a major issue arose he would often make himself scarce and unavailable, until it became the next supervisor's problem. Things were going well until $Selben came across an email and matching voice mail. Both were vague and sounded like a user had lost a vehicle. Why would IT be involved in this? $Selben opted to contact the branch's manager, $Gruntled, for more details. The phone call was broken up and full of static, which made understanding $Gruntled, the disgruntled user, even more difficult.
$Selben sat trying to get the gears in his head to move again. He had been blindsided by the call and wasn't sure how to proceed. It was times like this he missed $Soda. He took what notes he had and approached $Sup1's office for guidance. Who had his feet on the desk and was playing with his phone. He looked annoyed when he noticed $Selben in his doorway. $Selben explained the issue, with the little information he had: The manager kept proclaiming that his truck was missing, and that it was IT's responsibility to find it.
$Sup1 did not even look up from his phone.
$Sup1 looked up for a moment, very annoyed.
$Sup1 then returned to playing with his phone. Under $Sup1's orders, $Selben reported the company vehicle stolen to $Gruntled's local police department, updated his notes, and closed the ticket. Within a couple days, $Gruntled was pulled over by the police at gunpoint. Corporate headquarters was contacted, and it was quickly straightened out that the vehicle was, in fact, not stolen. At first $Selben was reprimanded for calling the police until he showed his notes indicating that $Sup1 had given him the directive to do so. $Sup1 denied the claims and eventually the whole thing was dropped, since if $Sup1 wasn't at fault, then no one was at fault. As it turned out $Gruntled had been trying to find his company vehicle in a spreadsheet for an annual audit. It was apparently [link] [comments]  |
| Posted: 27 Jun 2018 08:30 AM PDT After years of lurking I finally have something to post! $me - me, not officially tech support but i occasionally use VBA and can check to see if things are plugged in so you know how it goes... $TL - team leader for team on other side of my office. Nice enough but exclusively asks for my help when I'm on my lunch break. Our individual timesheets are fairly simple spreadsheets that calculate hours worked by time in, lunch break, and time out, all updated by the employee, very straight forward. There is also a place to note sick days/annual leave as these are paid so wouldn't count against your hours worked. A work day is 7hr 24m FYI. One employee took a half day sick and so credited herself 3:42 in the area alotted. No problems. $TL has apparently checked the ID card logs and finds that it wasn't a full half day and wants to put the actual time in/out for posterity. It won't change the amount the employee is paid or affect her sickness record at all but whatever tickles your giblets I suppose, it doesn't involve me...or does it? 'Course it does. $TL comes over in my lunch break, I pointedly ignore, $TL isn't fazed, she asks for help. I'm on my lunch break. She asks again. Still on lunch break. She concedes and agrees to email the problem to me. She leaves. I keep eating, and each bite is all the sweeter. Off my lunch break now and positively wetting myself with anticipation. $TL (email): can you have a look at [REDACTED] timesheet. She has entered 3.42 and I need to change it to 4.89 but every time I try it comes up with a random formula. $Me to $Me: surely she isn't trying to...? She was. Now obviously for reasons of sanity and sense our timesheets are formatted as [h]:[mm]. In this format 3:42 is half of 7:24 i.e.a full day's work. I sigh. I stand. I walk the length of the office. $TLs there. She isn't on her lunch break therefore I approach. Be the change you want to see in the world. $Me: $TL? $TL: oh hi! Have you fixed it? Was it a problem with the formulas? $Me: yeah, it got little bit confused because there can't be 89 minutes in an hour...where did you get that number from? $TL: Well [REDACTED] only worked 2hrs 35 minutes so I... Pulls out calculator 7.24 - 2.35 = ... $TL: see? 4.89! $Me internally : But... But... Maths $Me externally: yeah the calculator assumes you're using decimalised numbers, but because minutes stop at 60 the results are going to be a little different. I knew she was lost at "decimalised numbers" but fair play i felt like she'd found the trail again at "stop at 60" $TL: oooh... (Understanding creeps across her face)... So I just... Pulls out calculator does same calculation again Gets same result (Understanding slinks back into the shadows, whipped and bloodied) $TL: I'll just round it up to 4 I blink. I die a little inside. I realise I don't care. I walk back to my desk. New email. $TL (Email): hi $Me, thanks for your help!. All in a day's work $TL. All in a day's work. [link] [comments]  |
| Posted: 26 Jun 2018 10:57 PM PDT So from 2011-2014, I worked at a website hosting company, and then I quit to be a stay at home mom. $Host had a bit of a problem with email servers getting blacklisted with 3rd party services such as Spamhaus because spam emails could be traced back to our servers. The way things were set up, we had a large number of servers handling email, and literally thousands and thousands of customer servers would funnel their emails in and out of these servers. With a customer base in the millions, and customer email accounts in the god-knows-how-many millions, you can imagine what a pain it is when one of these mail servers gets blacklisted. Suddenly we'd be getting calls over and over about bounceback emails. Sometimes we would also see email spoofing, rather than an actual hacked account. That one was a little more time consuming to confirm, since it required getting the customer to find the email headers and send them to us. The quick solution is to shut down that customer's ability to send out emails until they fix the hacked account or fix the easily exploited contact-us form on their website. Anyway. Fast forward. I've been out of the tech support game for 4 years now, enjoying my time as a stay at home mom. Sister makes a post on Facebook:
My first thought is that her gmail probably wasn't actually hacked, but that she's likely a victim of spoofing. "I've seen it a thousand times before at %Host." So I reply:
TL;DR it's all black magic fuckery to her, no matter how many examples I show her. But she gets the headers back from her friend, so I can finally just get it figured out instead of trying to explain it. Inside the headers I find evidence of spoofing:
I screenshot this and go to scribble a red line around these things, and send it back to her saying "yep, it's spoofed." ...And while I'm outlining these lines that I was talking about, I see:
Me:
Email was sent, mystery is solved, and hopefully, bounceback emails for another few thousand people may be averted in time. (For all I know, that customer's mail is already suspended, but shhh - let me be the hero,) [link] [comments]  |
| Dadisms and providing dad IT support over the years Posted: 27 Jun 2018 12:00 AM PDT For once not posting about work but general Dad'ism and IT support for the old man over the years. My dad bless is kind of stuck in the 60s and 70s and his patience is random each day. I have been giving my parents IT support and help since the end of the 90s when they got into the whole internet thing as my dad calls it. My mum can use a smart phone or laptop and doesn't require much help. I basically build her a laptop put Office on with Chrome and away she goes! Technical terms my dad has used over the years: Hard Drive - Describing the PC case/tower he kept this up until about 2 years ago "Whats my email website" - Not long after first using email he was still calling it this until about 2007 I'm running out of RAM space on this USB stick - Teaching him about USB sticks took many sessions/phone calls I don't like this new mouse I prefer one with a ball - Optical mouse upgrade We put a new cartridge in the printer about 6 months ago it's run out already? - Always complaining about the printer If I put in Robin AND Pete's email address can I email them both at the same time? - Not long after first using email Many years ago he was part of a fishing club and I did some part time work setting them up a website. After it had been reviewed by the fishing club and went live my dad began to complain that he wasn't getting emails. Me: "What email address did you give them, also it's on the website under Contact Us people can use that or just click and it'll open an email box" Dad: "The one you told me www.fishingclub.co.uk" Me: "No that's the website address remember email is the one with the @ symbol so it will be [dad@fishingclub.co.uk](mailto:dad@fishingclub.co.uk)" Dad: "Let me write this down it's so much to remember I thought you could email either" Over the years my dad has lost his temper and broken a lot of IT tech. A Lexmark printer ended up going out the bedroom window hitting the patio below. I built my parents a nice shiny dual core PC to upgrade their old dying AMD system when they moved house. My dad decided upon getting angry with Word and Excel really pressing the power button hard or thumping it would work. I visited one day and notice 2 screws in the front of the PC case. My dad had used a bit of force on the power button and it had depressed into the case, so he had used a metal bracket and two screws to hold it back in place. Slightly impressed he had opened the case up without breaking the PC itself. I remember a story when I was about 13 when I was first getting in to IT and building computers. I had bought my first PC from a company called Tiny. It was an Intel Celeron 333mhz which I upgraded by putting in another 32mb of ram and put a Voodoo 3000 card into for Counter Strike. Anyway wanting to make a few quid my dad suggested selling off the old Intel PI MMX 166mhz machine I still had. I told him I'd have to put the cpu fan back on, find the case side and reinstall Windows as it was in bits. Anyway no idea why but he decided to have a go at doing this himself which resulted in sparks and smoke, still no idea to this day which pins he had put the cpu fan onto. Needless to say the motherboard was fried and being a 5 to 6 year old PC just wasn't worth repairing. Great job! My dad is forever using the SPACE BAR in Word or Excel instead of tabbing so whenever he goes back to edit something or changes font or size text jumps everywhere... don't get me start on tables or pictures either ha! The biggest best and worst IT problem he has is using laptops which he and my mother switched to over a desktop when they downsized and moved about 6 years ago. We've tried Dell, HP, Fujitsu and Lenovo various models and different ages. About 6 months ago I had to replace a mouse pad and left mouse button on a HP G3 as he had broken them through anger when using MS Word. Literally a motherboard out job just to change buttons and a pad... annoying build and design. His problem is using the mouse pad on laptops he always finds a way for his hand or wrist to touch the mouse pad causing the cursor to jump when he is typing. He always insists its the laptop and as he wants to use the laptop in his arm chair won't let me plug in a mouse. Hope you guys have enjoy me Dad'isms and IT, I'm sure there's more but I dread the phone ringing and his number coming up. To be fair a lot of the problem these days just require me to jump on with Google Remote my mum can often find a way to negotiate a problem he's having. He did mentioned about plugging the laptop into the TV via HDMI but I'm trying to avoid this after changing source on the TV is only going to cause phones calls :-D [link] [comments]  |
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