Would more internet fix this? Pt.1 Tech Support

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Would more internet fix this? Pt.1 Posted: 28 May 2022 05:00 PM PDT As many people do these days, I was working from home. Monitoring the network remotely is a strange thing, if something really bad goes down...will I be able to see if go down? Or will I waste time troubleshooting my end before I get a call about something being down? Anyways...the phone rings, I grab it and toss out a greeting, then frown. It's one of the management people I don't agree with...on anything...at least in the past 17 years. Me: Hey MP, what can I do for you? MP: Hey, we're trying to have a board meeting and the internet is slow... I look at it's busy but there should be enough bandwidth for them to have a board meeting, unless.... Me: How many people are meeting remotely today? MP: Well, it's me and four guys in the board room, and there are 17 people connecting remotely. 17 is a lot because we only have 8 board members, I bet he meant 'we're meeting in the board room'. I look and I don't see anyone abusing the internet. I check the board room firewall and it's green across the board. Me: Well we're pretty active on the internet, but I don't see anyone abusing their access. No one is doing anything I can just kill...what exactly is the problem you're experiencing? MP: It lags out when some people talk, and there is a delay when other people talk. Me: Do the remote people say we're having issues or is it you guys in the board room noticing it about the remote attendees? MP: Um...let me ask... I triple check no one is transfering a server backup, or preconversion file set, or anything else that eats a lot of bandwidth. I'm still unable to find anyone that I can boot off the firewall. MP: No, it's just on our side, they say we sound and look fine. Me: Well, it sounds like the problem is with a few of the attendees? Is that the case, is it the same attendees that your noticing the issues? MP: Ya, it's the same 3-4 people, but its really making it hard to meet. Me: I don't think I can do anything, I imagine the connection issue is on their end, if it was our end it would be happening to more people, both incoming and outgoing. MP: Incoming and Outgoing, no one is leaving...what do you mean? Me: When one of them talks or moves, we have incoming data, when one of you talk, we have outgoing data. MP: Oh ok, so would more internet fix this? Me: Doubtful, it would help but it wouldn't fix this issue. MP: Well, I need this issue fixed...click I enter a contact log and go back to watching progress bars, from home, in a recliner, wearing pajamas and fuzzy slippers submitted by /u/GonzoMojo [link] [comments]

Rules of Tech Support 2022-05-28 - revised from 2022-05-26 Posted: 28 May 2022 09:29 PM PDT Some of the suggestions ended up in the Users Will... section, which I plan to post next. They are listed here to verify that credit has been given. https://www.reddit.com/r/talesfromtechsupport/comments/uyoqgd/rules_of_tech_support_20220526/ is the link to the full version. Main Rules Rule 5D: The problem will be solved by doing something you already asked them to but they said it didn't work. - /u/Responsible-Slide-95 Rule 8F: Users will not give you the entire error code or message. /u/surlydev Rule 8F.1: "or will read everything else." /u/EDM_Graybeard Rule 8G: If the user reads you the error message in its entirety, it will be irrelevant to the issue. - /u/ejvogie Rule 88A: Only a user will find the real problem. - /u/Capt_Blackmoore Rule 94 - Hypothetical questions aren't. - /u/Beirdo-Baggins Rule 95 - Every mail from the helpdesk or system administration will be too much to handle if it is longer than two lines. - /u/sheeproomer Rule 96 - Business will demand more experience for their job postings than exists. - /u/morriscox Users Will Rule W62B: It doesn't matter how accessible you make the documentation, they won't consult it. - /u/lordriffington Rule W90: Uses will do everything to avoid submitting a support ticket. - /u/sheeproomer Rule W90A: They will spend more time writing a long detailed email to your boss than filling out a support ticket. - /u/Few-Tart_7348 Rule W90B: You will be summoned by your boss, who didn't read more than two lines, to explain that email. - /u/sheeproomer submitted by /u/morriscox [link] [comments]

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