IT Career [November 2021] Ask the Experts - IT Management |
- [November 2021] Ask the Experts - IT Management
- Are there higher paying jobs in IT (above 50k) that aren't on call?
- Frustrated Female In IT - Male Coworkers Constantly Treat Me as a Newbie
- Can a person make over 200k working in IT (talking about advanced roles)? How high is the ceiling?
- Got my first job … any tips for salary progression in IT?
- how to switch from desktop support to... anything else?
- My journey from IT Helpdesk to Software Developer in 18 months
- Feeling Underappreciated at Work, Need Advice, please (Rant)
- Is getting a degree from an Ivy league worth the extra effort?
- Breaking in and moving up in the industry. From entry level onward.
- Azure hands on labs, tutorials, or lab guide recommendations
- Take pay cut for entry level help desk role to gain experience vs. stay where I am to focus on certifications with six month time frame?
- Transitioning from DevOps to Cloud Networking/Security. Advice on certs?
- Is a technical support analyst position a good start to my Tech career and will I be able to transition to other roles?
- Web development and online courses for html css javascript and python
- Older workers(50+) and remote work and ageism in the 2020's and beyond(think that hit 50 characters)
- Is an A+ Certification needed for a job at the Help Desk?
- Help finding a career that matches my personal interests
- Are contract roles worth it in this day and age? Should I only shoot for full time permanent?
- Beware of Byrd Technologies, Berlin, False Job descriptions, and Toxic Environment
- What is the path to starting in IT? I’m interested in cloud computing but was told to get A+ first. What is the right path to follow?
- Starting my apprenticeship next week. Any pointers to get the most from it?
- Looking for IT Automation Ideas for an Enterprise Company
- 17 and looking to pursue a career in IT. What's the best path to success?
| [November 2021] Ask the Experts - IT Management Posted: 01 Nov 2021 01:12 AM PDT Do you have an interest in IT Management as a job or career choice? Are there things that you have wanted to know but not been able to find a resource to ask? Some scenarios for potential questions:
Ask the Experts is an opportunity for the community to answer questions for each other or provide general advice on their respective field to people interested in joining your ranks. NOTE: Experts when you answer, please give an indication of your experience in the field. Example:
MOD NOTE: This is part of a weekly series. Next week is Networking. [link] [comments]  |
| Are there higher paying jobs in IT (above 50k) that aren't on call? Posted: 01 Nov 2021 03:20 AM PDT I have bipolar disorder and can't handle an on-call job. I've never done it before and don't want to risk my health. If my sleep gets disrupted, it can trigger a manic or depressive episode. The fact that my current job's promotion track is on-call is making me consider going back into software development at places that are just 9-5 (though I know some software dev jobs are also on-call). I think some coworkers are confused at my reluctance to promote or interview, but I'm still figuring out some health stuff. I used to make more in software before I got this diagnosis and had to chill out a bit to figure out my health. [link] [comments]  |
| Frustrated Female In IT - Male Coworkers Constantly Treat Me as a Newbie Posted: 01 Nov 2021 09:24 AM PDT Any female IT superhero's out there? How do you handle comments like: "You probs don't know how to do that, give that to me" "You def need to study more for that cert" "You didn't handle that service ticket correctly" And these comments come from coworkers, not supervisors. I have over 5 years of experience and three certs. So these comments are nowhere near warranted. Any advice? [link] [comments]  |
| Can a person make over 200k working in IT (talking about advanced roles)? How high is the ceiling? Posted: 31 Oct 2021 05:05 PM PDT Six figures seems pretty common, but how big can that six figure be? [link] [comments]  |
| Got my first job … any tips for salary progression in IT? Posted: 01 Nov 2021 05:08 AM PDT Do any of you have any tips on salary progression in IT? I make $18 an hour in NYC, just moved here from California. Any tips on how to get higher paying jobs, remotely or here in NYC? I just started the job 4 weeks ago [link] [comments]  |
| how to switch from desktop support to... anything else? Posted: 01 Nov 2021 06:12 AM PDT basically the title, so i am in India, and i am working as desktop support with this one MNC as a desktop support (working at other client location with the said MNC as a contractor to that client). it is my first job after finishing college and it will be 2 years on the coming 15th december. now i would like to move to something else. something like specialisation... etc maybe i am not able to word my question correctly. but i have been looking at some jobs say for example... O365 admin, windows server admin, server patching, exchange admin, cybersecurity, any kind of application support, or literally anything else in IT where i don't have to directly deal with user (i maybe a bit wrong here) but there are lots of things right?. basically anything else than desktop support, they are asking for experience. i don't know how to proceed from here. can anyone suggest on this? my current job has become extremely bad suddenly due to multiple team member suddenly leaving, and i want to leave also, preferably by this month or submit my 30-days notice by the end of 2021. what are my options here? i am in desperate need of some guidance. i also tried joining the discord for quick answers but they require phone verification to send messages in server. [link] [comments]  |
| My journey from IT Helpdesk to Software Developer in 18 months Posted: 01 Nov 2021 12:12 AM PDT Hey guys, I don't see many people posting here about making the journey from Helpdesk to Developer as it seems pretty uncommon (most of my friends went from Helpdesk to Sysadmin) so I thought I'd share my journey for anyone else interested in making a similar transition. My background I started in the helpdesk back when I was 20 in 2013 living in Australia. I have zero university/college education, zero IT certs and only possess a high school diploma. I always had a knack for computers and PC gaming though and I was lucky enough to score my first IT Helpdesk gig through a mutual friend who saw this in me. Fast forward 5 years, I'm living in Canada and I'm getting pretty sick of being stuck in the helpdesk. I start thinking about potential routes to take. I wasn't really interested in continuing down the road of the IT Operations side being a Sysadmin so I ask one of my friends who is a Web Developer what I should do. He recommends I try to learn how to code and see how I like it. When working on the helpdesk, I was always fascinated by the developers at the companies I worked at and admired how well respected they were in addition to finding out how much money they made, so I decided why not and gave it a shot. How I got started with coding I had previously tried and failed to learn how to code over the years multiple times, but what finally stuck for me was taking Harvard's CS50 course to really teach me the foundations: https://cs50.harvard.edu/x/2021/ And holy crap, as someone who had almost zero prior coding knowledge this was excruciatingly diffucilt. While CS50 is a fantastic resource, I was extremely fortunate to have had access to a Computer Science tutor to help me get through the first 3 weeks of material in addition to pinging my developer friends for help. I almost gave up at multiple points but over the course of 2020, I slowly pushed through all 11 weeks of content while working full-time in my old IT Helpdesk job. CS50 took me about 8 months to complete, as I worked from 9-5 in my helpdesk job during the day, and would stay back at the office between 2-4 hours each evening to code and study. This being during the pandemic for sure helped too as I didn't really have anything else to do in my evenings during lockdown anyway. I decided to take the Web Development track and build a Skatepark finder for my final Project. Think like a store finder on a Website but for finding and reviewing skateparks instead. Don't get me wrong, CS50 is amazing. But for beginners that have less resources for support than I had, I'd definitely recommend learning something high level like JavaScript or Python from FreeCodeCamp or Codeacademy first to get the foundations down before trying to tackle something like C with CS50. It's brutal. Bootcamp After finishing CS50 I knew I was pretty serious about becoming a Software Developer, so I decided to enroll full-time into one of the major Bootcamps here in Canada, Lighthouse Labs. I quit my last helpdesk job in December 2020 to start Bootcamp from January-April of 2021. I'm not the first person to have been to a coding Bootcamp and you can find posts from people that can describe the experience much better than myself, but overall it was super intense and totally worth it (coding for 12 hours a day, 6 days a week). We ended up builing a Microsoft Teams-like instant messaging app for our final project using NodeJs, ReactJs, Firebase, Postgres, and GraphQL. I really can't overstate how much I learned during this bootcamp. And as much as people on here probably like to crap on them, I think they're fantastic for people going in with a bit of programming knowledge already that want to cram as much info as fast as possible. I'd do it again 100%. The job hunt After graduating from bootcamp, I spent 2 months applying to jobs non-stop while also coding more personal projects, keeping my GitHub activity up to date. It took about 200 applications and 3 failed interviews, but I finally got hired as a Junior Applications Developer at a major supermarket chain here in Canada. I've been there for just over 6 months now and I'm way more satisfied being a Developer than I ever was in any IT Helpdesk job I had before. For anyone else interested in a transition such as this I 100% recommend just diving in. And even if it doesn't end up working out at the end of the day, it never hurts learning coding skills, no matter which area of IT you are in. Happy coding! [link] [comments]  |
| Feeling Underappreciated at Work, Need Advice, please (Rant) Posted: 01 Nov 2021 07:16 AM PDT Basically the title. I work at Help Desk in the healthcare field, and I have been for almost two years. I don't have a deep background in tech, but I'm certified A+, Sec+ and Net+ (the last two I've gotten in the last year), and I'm currently in school for CompSci (AA which I finish in Jan. and BA to come), and I am degreed already in an unrelated field. Earlier this year I told my bosses that I was very interested in more responsibility, and scope of my job, and they seemed enthusiastic. Subsequently they made me the "social coordinator" which is not what I meant, but I do it enthusiastically. I have bent over backwards for this job (stupid, I know), since day one. The reason that I came on full time is because they asked me to cover for a coworker who was leaving who worked an early morning + weekend shift. I have been working his shift for almost the entire time. At the heart of it, we are a call center, with an ever increasing call volume and every month I am doing the most calls. By about 100-200 per month, and every day the most calls. I know this isn't really the point, but it's just to show that I haven't been slacking off. At one point they did ask me to start training for a more supervisory position, but my schedule would have then been 10AM-6PM (or 3PM-12AM), and I considered it, but because of school (I only go one day a week onsite), I had to decline. This schedule also didn't have two consecutive days off, and I would alternate with having Sunday and Tuesday off, or Saturday and Thursday. At least now I have Wed and Thursday off. To top it all off, I have a guy who started after me, that I trained (and has less experience than me), and is working 8-5 M-F, who is now not taking on the supervisory role and still working 8-5 M-F. I'm really angry about it because if the position was available, why not offer that schedule to me, and let him take the crap one? I know the easy answer is just to look for a new position, but I've been applying (not as diligently as I could be because of exhaustion from work and school), but I'm just at the end of my rope. What would anyone here recommend in my position? Should I bother going back to talk to my bosses about this? I don't want to cause waves, only because if I do end up leaving I want it to be on good terms. What about next steps? How do I move out of help desk. Between the call volume and the feelings of being unappreciated, I always feel like I'm on the verge of quitting on the spot. Any advice would be greatly appreciated. Edit: I wanted to mention that I had a meeting on Tuesday with my bosses, and they had no praise or anything positive to say about my performance (last one was several months ago), other than to bring up a call that I had gotten from someone who was not satisfied with my service (a situation that had occurred months before, and I had already spoken with my boss about). And then asked me to rearrange things so that I could work a 3PM-9PM shift on Thanksgiving, with my 6AM-3PM shift happening the very next day. [link] [comments]  |
| Is getting a degree from an Ivy league worth the extra effort? Posted: 01 Nov 2021 08:09 AM PDT I am currently working as a NOC engineer and am getting my associates through my GI bill. I was wondering if I should try getting into an Ivy league to get a degree in cloud computing or IT systems. Is there any benefit thats worth all the extra effort I would have to put in? Should I just get my Bachelors from a regular uni and go for a post grad at an Ivy league? Just wondering what kind of benefits I would get going the extra mile. [link] [comments]  |
| Breaking in and moving up in the industry. From entry level onward. Posted: 01 Nov 2021 10:34 AM PDT Hey it squad, I'm currently a chef but I'm working on switching careers and moving into it work. Higher ceiling more free time. I'm probably going to take like a 60% paycut from where I am now. I am fully prepared to eat shit for a while to earn certs and get experience in this industry. But how long does it take your average persons to go from entry level help desk to the next level. My goal is to get a+ net+ and sec+ in the next year or so. [link] [comments]  |
| Azure hands on labs, tutorials, or lab guide recommendations Posted: 01 Nov 2021 06:40 AM PDT Hello everyone, I have been reading and watching videos about learning the ins and outs of Azure and now I want to put the things I am learning to use and make sure I have practical hands on experience. I have an Azure account that I have used to follow along with my studying but if a hiring manager asked me what kind of things I have done in the environment I want to be able to list some tasks I have done. Does anyone know of some free labs or even like a written lab guide that can guide me in some Azure tasks and give me true hands on experience? [link] [comments]  |
| Posted: 01 Nov 2021 10:03 AM PDT Hi everyone, I need advice on taking a position I have been offered versus staying where I am now. I am in my first IT position outside of my experience at Geek Squad. I am a former teacher and all of my experience is from hands-on. I believe I could pass A+ with some but not much effort and I haven't done it but plan to start working on it. Right now, I don't have any certifications. I feel confident in my troubleshooting ability and am good working with users of all levels, and I can learn what I need to in a reasonably efficient manner. I am currently working as an it support tech on a team that is handling the migration of users to a new corporate system in the healthcare industry for a contract company hired to do the job over a year. My contract was extended until April 2022 recently and I have worked on the team since June 2021. I currently have a narrowly defined role where my main duties are: imaging machines, deploying machines on premises, backing up user data to a network drive, setting up onedrive and transferring the data from the old network drive to onedrive, training users on the new system, troubleshooting and supporting users for a week or two after the migration, and then beginning a new wave at a different location and so on. I like the job but I do not know any of the things that go on above my level having to do with AD and O365. I have team leads that have more responsibility but I don't know exactly what they do or have access to, and I do know that we hand off many issues or escalate situations to the company's local IT department when it's outside of the scope of what we're hired to do. I don't need to know what happens because it all gets escalated and it's not something I have access to or am trained on. When there is downtime, I have opportunities to train up my skills depending on the status of the current deployment, this is not guaranteed but I find that if I were more productive this would be valuable time spent. I really need to prioritize but that's a different topic. My question is regarding a tier 1 user support role in a call center that requires the first level of government security clearance and is offering to pay $18/hr verus the $20/hr I make now and whether this would be a wise career move to gain experience. The company supports a government agency and it sounds like it would be a heavy call volume with a user base of 16000 and duties being anything from installing a driver for a printer, changing passwords, troubleshooting connectivity, etc. I have considered that if I were to be approved or cleared for the government clearance, that would be an asset to me, and gaining any type of new experience is also valuable. I have also considered that I would be tied to a call center and right now I'm enjoying the on premises and roaming nature of my current position. If I were to focus on obtaining certifications like A+ and Network+ and stay in my current role it seems reasonable that I could open more doors than if I take this other position, but I don't know if maybe I'm missing something about the likelihood of learning on the job at the callcenter. I think the call center job is underpaid for the area I'm in but maybe I'm wrong about that (SE US). Sonic Drive In fast food in the same town is paying new hires $20 /hr according to the sign I saw last week... Am I wrong in thinking this way about an IT help desk position? Thanks for any feedback! [link] [comments]  |
| Transitioning from DevOps to Cloud Networking/Security. Advice on certs? Posted: 01 Nov 2021 09:58 AM PDT So I am currently employed as an entry level DevOps engineer at a large company (just out of college with a MS in Business/IT). I am looking to get away from the development side and more toward the architecture/infrastructure/security/cloud networking side in the next couple years. I have a very comfortable position right now which allows me quite a bit of free time to study and possible compensation for certifications. Considering that I am not sure which specific area I would want to move into, what certs/would be the most beneficial for a resume? I was thinking either the CCNA or the SSCP. I have a pretty good foundation in both security and networking. My worries about the CCNA are that it is too vendor specific/not as applicable to cloud architecture considering hardware. Conversely worries about the CCNA are mainly waste of time if I decide not to go specifically into security(even though it does seem pretty appealing at this point). Which certs would you all look at it my shoes? (And I don't think I would gain much of anything from CompTIA certs at this point). Any advice/experiences are greatly appreciated! [link] [comments]  |
| Posted: 01 Nov 2021 09:11 AM PDT I'm about to start a new job as a tech support analyst and the responsibilities are mainly to support users with their cloud applications. I know I should feel happy for getting this position but I feel like it's going to be draining. I also got low-balled but I took it anyway as it is my first tech role but it's not really what I want to do. When I was looking for tech roles one thing I really wanted in a job was to code and not work directly with customers at all. However, this is the only job that I could secure. My plan for this role is to learn coding and get some certifications. Therefore, my question is can I go into other tech domains like devops or cyber sec with the tech support experience that I will gain from this position? [link] [comments]  |
| Web development and online courses for html css javascript and python Posted: 01 Nov 2021 08:21 AM PDT Hello, I know html and css, however I want to learn python and javascript and thought it would be good tk get the fundamentals down. Are there any inexpensive courses for Web development (Html css Js) and python courses such as udemy that can help me or any free resources for such. Also if there are any UI and UX courses I would also hugely appreciate it [link] [comments]  |
| Older workers(50+) and remote work and ageism in the 2020's and beyond(think that hit 50 characters) Posted: 31 Oct 2021 04:53 PM PDT Older guys(and gals), do you think remote work might negate some of the ageism in the industry? [link] [comments]  |
| Is an A+ Certification needed for a job at the Help Desk? Posted: 01 Nov 2021 07:35 AM PDT So, I recently saw an internal job posting at my company for a role at the Help Desk The only real requirement seems to be an A+ Certification. I was wondering if I should spend the next 3 months trying to get the certification and then mention to my manager that I'm looking to get into that role or if I should bring it up to him now and just apply for it even without the Certification. I've worked at this company for over a year by the way. [link] [comments]  |
| Help finding a career that matches my personal interests Posted: 31 Oct 2021 07:21 PM PDT Hi there, I hold a college-level certificate in Network Administration (which qualifies me as a Junior SysAdmin) and I have 1 year experience as a Help Desk Technician in a local IT company. I'm currently doing an undergraduate certificate in CyberSecurity and I'm trying to think what possible fields I can go into based on my personal interests. One of my favourite things to do is to test and explore different computer systems, both mobile and desktop OSs. I specifically enjoy going over their functionalities, how their design aligns with the user experience, how their menu structure is organized, et cetera. I thought about a career in UI/UX design but I just don't see myself as a designer. Is there any IT career that might fit with those interests? [link] [comments]  |
| Are contract roles worth it in this day and age? Should I only shoot for full time permanent? Posted: 01 Nov 2021 06:55 AM PDT Recently I decided to go back to school for a CS degree as ultimately my career goal is to be a developer. Since I am a non traditional student, it's not possible for me to stop working full time to go to school. As of right now I am working as a service desk representative for a big company but I'm over the role as I've been doing similar roles through contracts for the past 2 or so years. I've had contracts in the past, however the contract companies I worked for weren't the best and did not offer good benefits. I've been shying away from contracts and have been only looking at permanent positions. But it got me thinking. Should I still be checking out contracts alongside permanent positions? Tl:dr - are contracts good and should I be seeking them out as well? [link] [comments]  |
| Beware of Byrd Technologies, Berlin, False Job descriptions, and Toxic Environment Posted: 31 Oct 2021 08:47 PM PDT The company claims to hire data engineers specialized in Big Data technologies, but after they freeze you and make you lose your other opportunities, then they reveal that they only needed SQL data warehouse experts doing work in the style of the 1970s. http://www.glassdoor.com/Reviews/Employee-Review-byrd-technologies-RVW54070776.htm [link] [comments]  |
| Posted: 31 Oct 2021 10:54 PM PDT Hello, I'm trying to get into tech and was told I can start with A+ to get my foot in the door. But I was informed of cloud computing and that is something I'm interested in. Do you recommend starting with A+ and then learning about cloud computing afterwards or should I just start with the cloud? And what are the steps to get started in cloud computing. How do I go about it? Thank you. [link] [comments]  |
| Starting my apprenticeship next week. Any pointers to get the most from it? Posted: 31 Oct 2021 01:32 PM PDT Starting my apprenticeship in IT infrastructure next week. Any advice or tips to get the most out of it? [link] [comments]  |
| Looking for IT Automation Ideas for an Enterprise Company Posted: 31 Oct 2021 10:04 PM PDT Hello, I just got a position as an IT for an Enterprise Company. The company currently uses.. Slack, Okta, Atlassian (Jira & Confluence), TeamViewer, Microsoft Endpoint (Intune), and SnipeIT (asset management). I currently started working here and would like to bring up some ideas for the team to maybe help improve our work flow or make our jobs easier. What would be some good automation that you guys have implemented or has worked in a company that benefited you guys the most. If you guys have used the softwares or programs above I would love to hear what you guys use to make your daily jobs easier. Please bare with me if I am unknowledgable as this is basically my first step in the IT field. Any recommendation or tips will help :) [link] [comments]  |
| 17 and looking to pursue a career in IT. What's the best path to success? Posted: 31 Oct 2021 03:12 PM PDT Hi there. I am really at a crossroads and would really appreciate some advice from people in the industry as to what my best course of action is here. TLDR:
I live in Florida and I can't afford to go out of state, really. In-state, I have a scholarship that covers full tuition which is nice but I'd prefer to keep costs as low as possible. I'm under the impression that certs and experience are more important than a degree here, but also understand the value a degree can have to your credibility especially in the corporate environment. I don't know exactly what I want to go into, as I love both infotech and cybersec, but for now I am sticking with the latter. If you have any opinions, recommendations, stories of success, advice from the hiring managers, etc. I would greatly appreciate them so that I may get as much of a headstart as possible. The main thing I need to know is whether I should even go to college, or whether I'm better off getting a foothold at, for example, a level 1 helpdesk position or something of the like. And, if I do go, is computer science as a degree program good enough, or should I really be looking to be in a cybersecurity major instead. Thanks so much for any input you can give me. [link] [comments]  |
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