I became my teacher personal tech support :v Tech Support |
- I became my teacher personal tech support :v
- An eternal grudge over the simplest of errors
- Frosty the Laptop
- do you have capacity to upgrade the intranet
| I became my teacher personal tech support :v Posted: 08 Nov 2021 06:55 PM PST I don't really know if this fits here since I'm not really tech support, I'm just a high schooler wannabe programmer, but here we go The pandemic showed me that some of my teachers are not good with computers. One of them is my math teacher. His tech knowledge is really something... The first time I've helped him, for some reason his word disabled the pen option, I've taught him how to reenable it again. Now every time he needs something related to tech, first, he comes to me, and if I can't resolve then he goes to the actual school tech support. I help him with his PowerPoint presentations, and how to change the multiple screens conf. I really like helping him and it makes my wannabe programmer heart happy. I like to be useful to him. [link] [comments]  |
| An eternal grudge over the simplest of errors Posted: 08 Nov 2021 11:37 AM PST $DC = Me $Phyllis: the lady who trains people on the circuit board in question $Cam = another coworker, basically an "extra" in this story I used to work at a place that made circuit boards and modules for industrial automation and monitoring. I tested newly-made boards, and troubleshot any failures. I would do simple through-hole resolders, and send surface mount jobs to the "surgeons" who could deal with the surface mount resoldering or part replacements. I was testing a board which had analog and digital I/O, which had it's own microcontroller chip. We tested that board with a test fixture that was connected to the desktop computer. Essentially the test fixture provided all the necessary voltages, and simulated inputs on command from the computer's test software. At this point I had been working with the set for about a week. The test software throws an error that says "could not communicate with the board being tested" so I look closely at the board itself for visible defects in specific areas that would prevent the board from powering up or communicating. Not finding anything, I try again. Same error. So I set this one aside and try another board to see if the issue was with our setup, or the actual board itself. Same error. Okay, definitely a test fixture or computer issue. Of course, I look to the coworker, $Phyllis, who showed me how to do these boards but she is busy discussing something with another person. So, I go ahead and try the first thing we have all learned to do first when troubleshooting any application: close and reopen the application itself. Upon reopening, it apparently doesn't "remember" which file it had open, but that's not a big deal. I look in the most obvious places including the network disk we have our test instructions in, along with files that are necessary for testing or programming a given board. Looking up the part number for the board, or it's actual name in words, does yield a folder and test instructions, but no test file/program, and the test instructions for the technician don't mention where the file should be. So, I go over to $Phyllis and her coworker to ask her to come help "when she has a minute" and she immediately asks what I need, and I ask where the test program file is, because I had to reset the software and it didn't reopen the file. She was rather snappy when she asked why i didn't just go and get her rather than messing with the computer. I said, because you were talking to someone. Then she's like "it doesn't matter, just let me know if you have a problem, there's no point messing with it when I'm around" Instead of arguing with $Phyllis, I take out my notebook with the intent to write down the location of the file so I can find it again. What I failed to look for is a "recent files" list but that wasn't in a menu with a name that was obvious to someone not familiar with that software. Naturally, that's what $Phyllis used to reopen the test program. However, she did it too fast for most people to follow what she was doing. I did see where it was, but just in case the "recent files" thing didn't work due to some glitch, or the program got updated by engineering to a newer version, I asked where the actual file would be, with my notebook in hand so she knew that it was for future reference if the problem needed fixing again in the future. Of course, $Phyllis just said to just come back and ask her for help if the software has any trouble again. Not wanting to make a big deal about it and turn it into an argument, I just let it go. About 5 months later, $Phyllis is training $Cam on the same circuit board. When she gets to the point of discussing the actual test software, she brings up the time that $DC tried to fix a failure to communicate by restarting the test program itself. Although it's not evident from the story, it literally took less than a minute for $Phyllis to reopen the file and it took basically no additional effort beyond that. And yet, somehow she was still pissed at me about it, 5 months later. This post wouldn't have even been worth writing if it wasn't for that. TL;DR: trainer holds an eternal grudge over a generic troubleshooting attempt that did no harm in the end. [link] [comments]  |
| Posted: 08 Nov 2021 06:57 AM PST Just had this one come in this morning. A guy brought his laptop in and stated it wouldn't turn on. I figured it'd be an easy remove battery/drain residual power/reseat battery procedure. I've done these at least tens of times before. As he's taking it out of his bag, he tells me it's a bit cold. It was quite chilly to the touch like it had been sitting in the car overnight (it's been getting down into the low 40s F here lately). I open the laptop up to start the battery procedure and see condensation all over everything. Fortunately the SSD was fine so I was able to swap it into another chassis, but this one might be done. [link] [comments]  |
| do you have capacity to upgrade the intranet Posted: 09 Nov 2021 04:41 AM PST one of the partners was recently promoted to the board. her first plan? push for our intranet to be updated.when asked why, her response was 'cos it's old and we need more functionality'. what functionality do we need that we don't already have, i ask (via email). silence. we're still in the middle of a pandemic, the I.T team can barely keep up with day to day stuff and we have things that we need to do/upgrade which is going to cost a lot of money that we'll never get approval for but heres you wanting to change something for the sake of changing something. no. just no. the unfortunate thing is that i replied with 'we do not have capacity at this time' which just invites her to ask again later. [link] [comments]  |
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