"Wireless" Trouble as an ISP Tech Tech Support |
- "Wireless" Trouble as an ISP Tech
- Smartest guy in the room? Maybe not.
- Losing Brain Cells At Work Part 1
- A whole new level of clean
- Call in the big guns
- When the guy who is much better with computers than you (genuinely) is the one needing help
- "I Plugged It In Two Times so It Would Be Twice As Fast"
- But I'm an engineer, furthermore I have a woody.
- Mystery Solved!
- A networking cabinet tries to assassinate a co-worker
- Email is having a problem!
- Missing Notes turns into an InfoSec Nightmare
- Confused user calls MSP for help, still gets assistance. +bonus story
- not enough spam? another $bigboss incident
- Link lights? Nope, no link lights.
| "Wireless" Trouble as an ISP Tech Posted: 28 Oct 2021 10:01 PM PDT Just discovered this sub and it brought back some fond memories of working as a field tech for an ISP 10 years ago. Me: Hello. Her: Hi. Yeah. Look, we JUST moved in and had our internet installed and it's already not working. We're doing renovations and really need our internet working. Me: Ok. I'll check a few things outside first, I'll let you know if I need to check anything in the house. Her: Good, just do whatever you need to, we really need this fixed. Oh, and we cut that wire off the back corner of the house, can you remove it? Me: The wire? Like the wire from the telephone pole? Her: Yeah, it's ugly so we cut it off. Me: That line is necessary for your internet connection to work. Her: Um, NO! Our internet is wireless! Safe to say I had to replace the drop wire that day. [link] [comments]  |
| Smartest guy in the room? Maybe not. Posted: 28 Oct 2021 02:43 PM PDT Another story involving $bigboss, but this introduces a new character, who we'll call supertech, or $st for the sake of brevity. We'll all use $bb for bigboss. $st had been hired to help our support group plus do some web and database work for a professor's research project. $st was pretty smart, but didn't have the best people skills, basically he let everyone know that he was the smartest person in the room and everyone should follow his lead. Of course this got old pretty fast, but he did have some good ideas. My largest issue with $st was his desire to make our entire infrastructure over into something he was more familiar with, rather than him have to learn our existing systems, which were actually pretty cool. One thing we had that $st was not familiar with was a fancy file server. He was eager to learn about it and I spent some time showing him the various features, how to create volumes, set permissions, create and change exports, and resize volumes, which could be done on the fly. He got pretty interested in all the cool things that could be done and went off to explore on his own. This server supported our entire mail spool environment, along with various user home directories and special research volumes, so it was more or less the lynch pin of our infrastructure, right up there with our network switches, very little worked without it, but it was extremely robust. One day $st went by my office and said he was going to lunch, which really meant to the gym, and he would be gone for 90 minutes or so. No problem, I was having lunch at my desk that day. After a while I got a phone call from our administrative person in the front office, $bigboss was having problems with email, I needed to look into it ASAP. I checked my email and could see old messages, but nothing new was coming in. I logged into the mail server and could see it was rejecting all new messages, basically "no space on device" situation. I was concerned that something had happened to the file server, but access to other volumes was fine, then I saw that the "mail" volume was 100% full. This was weird, had never happened before, but I thought about for a second and realized the size of the volume looked smaller than I remembered. I resized it (again this could be done on the fly, pretty cool for the early 2000s), and once I did this I could see mail now flowing normally. I watched it for a while, then headed off to $bb's office to make sure he was ok. When I got there, $st and $bb were in front of $bb's desktop, muttering about email. I had figured out that $st had almost certainly resized the volume "to save space". I asked if email was ok, and $bb told me that the problem had magically vanished, and did I know what happened. I simply said our mail volume had filled up, but I had enlarged it enough to avoid having it happen again. $st, realizing what he had done was staring at me, wondering if I was going to rat him out, but I had to work with him, and anyone can make a mistake. $bb just said thanks, and he hoped we'd keep an eye on stuff like this in the future. $st and I assured him we would and walked together back to our office. $st was pretty quiet on the way back, it one of those "I know what you did, and you know, that I know what you did" situations. He was pretty embarrassed, but I figured he had learned his lesson on messing around with stuff you don't understand, especially when you are about to walk out of the office for a couple of hours, and you don't tell anyone what you did. [link] [comments]  |
| Losing Brain Cells At Work Part 1 Posted: 28 Oct 2021 03:06 PM PDT It's been a while since I've posted a tale on here but you're in for a treat. I had two notorious calls today, one in the morning and the other in the afternoon. I'll break it up into two parts to avoid making this long. The first call comes from someone at a health services clinic we service who is unable to get into their EMR account. I go through my usual spiel of greeting and grabbing this persons info. So from the get go, she is unable to sign into her EMR account as mentioned earlier. I go in and reset her password, because we have the option that we can set it to what they want, they spell out and when I verify spelling, she corrects it saying a letter I've never in my life heard, (pronounced ara) I'm like you mean r? She's like "nooooo, it's ara…. I'm like ok then… so I go and just give her a temp password, she then tells me "I'm in the system, i don't need my password reset. I respond, "so are you able to get in but just can't see the charts?" She responds "no I can't get into the EMR!" But more than likely you're locked out. She again responds "No I'm in the system." I'm already confused as it is. So I ask her to go to a website to do a remote session to see what's going, I tell her to open Chrome and type in the web address in the search bar… Simple enough. Right? Right?….. Wrong! We wasted 15 minutes trying to a do a remote session and the person acted like she was taking the SAT's…. And we've been busy on the phones for our tech support lines so I had to dump this off to the on-site tech to further assist since she had no idea where to go or how to search a website…. Idk how some of these people get jobs that involve heavy computer use and not know how to search the web… [link] [comments]  |
| Posted: 28 Oct 2021 08:21 PM PDT I work in IT at a high school. Had a student bring her chromebook in the other day with half the keys removed from the keyboard. Apparently, she wanted to thoroughly clean it and had removed all the keys, but couldn't get them back on. I swapped out her chromebook and said, "While I appreciate the initiative to keep your laptop clean, for future reference if you have a work or school device, you will probably want to leave anything invasive to tech support." Got a good laugh out of that one. [link] [comments]  |
| Posted: 28 Oct 2021 06:43 AM PDT A long time ago, I worked at company that provided a service for other businesses that involved storing very large quantities of video data. From camera to server. For various reasons video records were required to be held for many years. So the data was archived to blue ray disk several times a day to make sure the servers didn't get overloaded. One of our biggest clients was suddenly unable to back up their data on any of their machines. This was a big problem because due to the sheer volume of video they recorded even their substantial server would get completely full in within a couple weeks if it couldn't be archived. I was a front line tech for this process at the time, but it was quickly escalated well over my head after basic troubleshooting. Making sure the blu rays were right side up, checking the archive settings to make sure nothing had been inadvertently switched off, testing the connection between the archive machine and the server, etc. Big programming and engineer brains were combing over the set up before end of day, trying to figure out what had caused this seemingly spontaneous error. Before long it was going to come to a point where the entire system was unusable. The lead developer, a guy who had been at the company for decades and had been integral to the programming of all the products we currently had on the market, flew across the country to get physically in front of the server for potential offline reimagining, manual backups, or whatever other wizardry was needed to unproblem this. He flew across the country, went straight from the airport to the archive machinery, opened the case to check the machinery of the archive machine, and said, "These are cds." And they were. It had been one of the first questions asked. [link] [comments]  |
| When the guy who is much better with computers than you (genuinely) is the one needing help Posted: 27 Oct 2021 11:09 PM PDT A favourite from years gone by. 'Gareth' was my ultimate backup. When I hadn't a clue - Gareth. When it kept recurring - Gareth. If every other word out of his mouth hadn't been profane, he would have been very senior. But early on this day, he came to my desk with a look of bewildered defeat on his face. He was also very quiet which he never was. Gareth: I need a favour [He's earned it 100 times over] With a smaller amount of smartassery than I would usually have used as he was genuinely upset, I reset his password [to Mem0ryMan IIRC - I'm not that nice] and he slunk back to his desk. 30 seconds later. G: [bellowed] Oh for **** sake. [Came back to my office] The ****ing "a" key is broken... For the next month, he kept telling me to stop [insert adjective of choice] laughing. But in fairness, he did find it funny too. [link] [comments]  |
| "I Plugged It In Two Times so It Would Be Twice As Fast" Posted: 28 Oct 2021 02:04 AM PDT It has been awhile since I have had a chance to post. The labor market is tight on supply which means, as a consultant, my inbox is constantly full of work requests. And even though I've increased my rates for new customers by 50% businesses seem more than happy to still pay my hourly rate. There is no way the market can sustain hourly rates like this, but I'm going to make the cash while it lasts, even if that means 80 hour weeks. Anyway, just had a job ghost on me tonight (I'll keep the deposit, thank you very much wanker guy who let me drive the whole way to a job site to find the place locked up tight) so here is a funny short one I recently ran into recently. And, as always, no matter how you market yourself, no matter how much branding you splash over everything, no matter if your name is actually James Bond, if you are an IT consultant you will also be known as the "IT Guy." Introduction I'm doing some on-site project management for one client. Standard equipment and network refresh stuff being handled by another contractor. My job is to keep them on time and on task. I don't get the ins-and-outs of why two contractors to do the job, but they are paying me an inflated hourly rate so none of my business. The contract specs are crystal clear. The other company handles all the technical stuff and I manage the timeline. In fact, there is a clause that I'm not even supposed to touch the equipment. Maybe it is security, maybe it is some government funding BS, maybe someone's brother is making a ton of cash on a weird deal, doesn't really matter to me. But, those are the terms, don't touch the stuff. "The Network is Down!" I'm at my desk looking at the timeline, checking on some deliveries, and about ready to hop on a status update meeting. The job is going well. Despite the supply chain, we are still getting deliveries more or less on time. I've got to move around a few things, but looks like we are going to finish on time and under budget. That is as long as the clowns the other contractor have don't f- it up. The first set of guys were fine. They were seasoned system admins who came in and did all the backroom stuff over a long weekend. Looked good and their supervisor gave me a full briefing. But, for some reason, maybe the market or just saving a few bucks, they fielded the bomb squad of techs to deploy workstations. I mean these guys were so dumb there was no way they could ever figure out they were dumb kind of stupid. They literally had flip books of every step to follow including how to take the machine out of the box and where to stage the mouse and keyboard. I've never seen anything like this although, but whatever it isn't rocket science getting these things up and running. They seem to be doing an adequate job meeting the goal and the end of the day. That is until one guy screams, "the internet is broken!" Outage Outrage It is the middle of the workday and this company is going full tilt with sales. The location is almost fully staffed and of course one of the big sales guys has a 5pm deadline to get something to a client. After a few minutes of confusion, one of the company leads comes into the conference room where I have set up shop and asks me if I can take a look. They can't find their internal guy anywhere. Now I am generally pretty helpful even if it isn't in my scope of work, but here I'm a bit hesitant. The contract said I'm not to touch the equipment. I'm there for project management only. So, I tell the lead that I'm not comfortable unless he can give me something in writing. IT Guy: "Look the contract is pretty specific here..." Lead: "Is there anything you can do. We have a call in for our guy but no one knows where he is and these other contractors have no idea what is going on...." IT Guy: "If you can give me something in writing...." Lead: (frustrated) "All the brass are off site today and I'm in charge, but I don't have much authority. There is going to be a revolt in about 15 minutes unless we do something now. I'll write you an email or something as long as you can just maybe take a look. Don't do anything, but just see if you can get a handle on what we need to do..." OK....good enough for me. Send me that email. Well That Was Easy I start by taking a look in the backroom. Switches and firewall all look stable. Servers are all running. But, then I notice a few of the switches have a ton of activity. Like flashing more then the Christmas Tree in the town square kind of action going on. Hmm....that is weird. I ask the Lead to take me to where drop 47 is because that switch is acting particularly strange from just the optics of it. He starts looking around at the plates and gets a some lady to help him. But whoever did the wiring job actually kept the drops sequential order (nice job guy whoever, wherever you are) which made it easier to track down. This takes us to an area where these contractors are staging the new equipment. Gomer and his pals are just sitting around playing on their phones presumably because they can't complete their current staging job until the network is back up. I ask the one guy to show me how they have the staging area wired and he points over to a mess of cables, routers, hubs, and other network equipment. I start tracing back all the various cables and find one router jacked into two sequential drops. Well that is the issue right there - simple broadcast storm. IT Guy: "Hey why did you do that?" Gomer: "The internet was slow so we plugged it in again to make it go faster." Ugh. These idiots brought down an entire network for almost an hour because they lack basic tech skills. I tell the lead what needs to be done and once we clear the loop and power cycle the affected switches everything is back up and running. Just in time for their in-house IT team to come busting through the main door.... Back to Work I go back to the conference room where I have my ad hoc office and complete whatever I was doing for that day. At 5 the Lead comes in and thanks me profusely. Apparently whatever the deal was with the deadline was a huge deal and they were just able to transmit all the files right before a contractual deadline that if it was missed out have cost them a huge chunk of revenue. Of course no good deed goes unpunished. Apparently one of the in-house guys caught wind that I helped troubleshoot the problem and made a fuss (don't know why or his motivation). Glad I had the email and the Lead, to his credit, had my back when Legal came to investigate. It was a mild pain, but the Lead has given me multiple good reference since so maybe it was worth it. About a week after the job concluded I got an unexpected knock at my door. It was a delivery driver with a nice gift basket. Surprised, I looked for a note. Turns out it was from the Lead and the note had a simple inscription "Thanks IT Guy!" [link] [comments]  |
| But I'm an engineer, furthermore I have a woody. Posted: 29 Oct 2021 03:45 AM PDT Ok, so this goes back a bit, round 2011, working for a major company that sometimes created computers that could beat chess players. Sometimes. Worked onshore supporting native and offshore consumer model line lappys and desks. I was the complaints and escalations, so I also had to work the shit hours in my region. Call comes in during business hours, he's a squeaky wheel, won't accept terms of warranty and so forth so he ends up with me. I am normally a guy who kills with kindness but this bloke really wound up all the staff before me. Reproduction of the convo, so apologies its not verbatim. Client will be ''Client'' because I fucking hate the dollar sign garbage on this thread it makes me want to throw up. Sorry. I will be ''me'' because I am me. Client: I want a full replacement of my laptop, I've had five discussions, five. I have a full replacement warranty and I am familiar with the dimensions of the contract. Me: I understand your needs, however the contract states certain preclusion's upon which we cannot service or replace your laptop. Client: This is not good enough I'm sick of this! IT IS WATER DAMAGE!!!! Me: Yes I have the insurance claim you submitted, it shows you lost the device whilst onboard a yacht on open waters, well, I think open waters if that is correct sir? Client: YES. I WAS USING IT AND IT SLID OFF MY LAP I CAUGHT IT AS IT FELL I STILL HAVE IT THEREFORE IT IS WATER DAMAGE. His voice was almost but not quite at crescendo, I waited a moment and replied.. So you took a laptop onto a boat, on open water on an ocean or lake, and lost control of it. Any water damage you experienced was as a result of you and your actions in using the device outside the specific parameters of the warranty that you had advised you were familiar with. Boats, sir, are not normal operating environments for a laptop. Client: BUT IM AN ENGINEER! (he then hung up) Where does the Woody part come in? At the time this call became legend, in the call centre, I had a tiny slightly adjustable figurine of Woody from Toy Story, which was my sons and as a toddler he ''gave'' to me so it sat on my desk. Any time someone would have an issue that was insurmountable and through talk I detected it was headed for my desk I would say capping off a sentence in an thoroughly English accent ''furthermore, ...............I.........have a Woody'' (then produce the Woody toy). So, by mutation, in the call centre, the staff would say privately in between calls about arsehole callers...''but im an engineer and I HAVE A WOODY''. Kinda proud of that one. Also not proud Australian pronunciation is deemed wrong by this chat box. It is not center, it is centre. Where I am born, raised and work, it is right. [link] [comments]  |
| Posted: 28 Oct 2021 07:25 AM PDT This happened quite a few years back now. I got a call from a user saying his computer was making random beeping noises. We went through the normal diagnostic procedures, ending with the fix-all "switch it off and back on again" but to no avail, so I went up to take a look (and listen). Sure enough it was making a short beeping noise every few minutes. I unplugged it completely from power, and it was still doing it so I took the lid off and removed the CMOS battery. To my amazement it was still beeping. Then for some reason I looked up and noticed a smoke detector right over his desk with the little red "low battery" LED flashing. Boy how we both laughed! [link] [comments]  |
| A networking cabinet tries to assassinate a co-worker Posted: 28 Oct 2021 06:08 AM PDT We've managed to make networking exciting for at least ten people! I help teach a course for computer security and basic networking on a military base, it's a week long course that includes an introduction to networking (think network layers, DNS, IPV4/6 etc). We take over a classroom that has a bunch of trunking with power/network, which leads over to a small classroom with a big 48U cabinet patch panel (for the classroom and another room). Naturally we use it as a good demonstration for a physical network (and also so we don't have to run our own infrastructure for the internal network). My colleague decides to show the course students the patch panel, and opens the tempered glass door of the cabinet. This is where things get a lot more.... explosive As he's talking to the students and standing in front of the cabinet, the glass door spontaneously and instantly turns into thousands of small chunks of glass. The door quite literally just blew up with an enormous BANG and peppered the students and my colleague with tiny shards of glass, almost as if a hand grenade went off. The force of the shattering was significant enough to project the glass chunks out of the open door of the room, into and down the corridor. As you could imagine the language used at that moment was less than polite! Fortunately he threw himself in front of the students to shield them from the glass, and Unfortunately got a few cuts and scrapes from the projectile. One student got a tiny cut on their neck, whilst my colleague continued to talk bleeding everywhere, I'd say that's proper commitment to the lesson. It turned out his uniform boots had suffered a long gash from the force of the shrapnel, and his laces had been sliced by a stray chunk. The boots now glint in the sunlight (We've now called that pair the "Fabulous Footwear"). We also joke that someone must have tried to assassinate him via networking equipment and failed. The running theory is that the glass must have been under some form of stress, and the movement of opening the door must have started tiny cracks, which just expanded and shattered it, sending tempered glass in all directions! We swept it up, replaced the door with a metal one, and mulled over the freak accident. Building management chalked it up as something that really wasn't anyone's fault. After a shower and change of uniform, the guy was back to teaching in the afternoon. I'd like to say that was the only piece of equipment we managed to destroy that week, but sadly that is not the case... Hope you enjoyed reading [link] [comments]  |
| Posted: 27 Oct 2021 08:08 PM PDT So this morning my president of the company walks in to my office and says you got a second my email is not working. I say sure, we walk to his office, on the way there another employee asks him a question, this delays him I keep walking to his office. I get to his office and i'm looking at his system everything looks more or less normal (have not clicked on anything) email says its connected to office 365, I did notice that it is in focused view. He walks in I start to say email is in the focused view, I ask what the problem is and he shows me by clicking on an email and it does not come up. I look at it and I say well your other monitor is off… he turns it on and all his email that he opened is on that screen. [link] [comments]  |
| Missing Notes turns into an InfoSec Nightmare Posted: 27 Oct 2021 08:21 AM PDT So, I've just started a new job. Level 2, asset management and support with the usual tickets level 1 can't resolve getting kicked up to us. Today, a ticket landed in my queue for missing password notes in Outlook. Simple enough, they're probably archived, and I have to educate the user that they really should not store their passwords here. I jumped on to the user's screen to look over what's missing intending to help them find the archive and where these notes might live, move them somewhere secure, and delete them... but they don't go to "notes" in outlook. They go to contacts. The user reveals to me that for years now (at least since 2016) she and others in similar roles have been creating contact cards, filling in all of their passwords to everything in the company in the "Notes" field.... And Sharing Them With Each other From the user's Outlook I could see every password for more than a dozen users including some big names and lawyers that each of these individuals had willingly shared with her. Needless to say, we've got a meeting with infosec in 30m to come up with a plan on how to fix this mess. [link] [comments]  |
| Confused user calls MSP for help, still gets assistance. +bonus story Posted: 27 Oct 2021 06:36 PM PDT Short one for yall today. I work for an MSP. All our clients are small and medium business, plus the presidents OG clients from when he started the company. At the time I was a T1 and while I didn't take the call, I heard it being taken by another T1 coworker. User calls, needs help with something browser related. Is asked the standard question "and what company are you calling from?" and answers. Coworker becomes progressively more confused as she can't find any information about the company. They're not even in the offboarded database. Coworker asks if the company ever changed names, gets a negative. My coworker starts to think that maybe the user had just searched for a tech support company in our area and called a random one, and after asking the user it's revealed to be exactly what happened. She explains the mixup to the user (that we only support businesses) but bless her, still helps the user troubleshoot and fix her problem. (I think it had to do with Chrome settings) User didn't get angry, or beligerant. I honestly wish half our clients acted as well as a complete rando who found us on Google. Bonus: The customer is usually wrong, but sometimes the tech is also an idiot. My job at the above-mentioned MSP is my first and current tech support job. I've moved to bench, but for my first 4 months I was T1 phone support. There has been at least one time I can currently remember that I was certainly an idiot on the phone. There are probably more, and at least one that I'm still too embarrassed about to share. I was dealing with user on RDS having issues with the USB printer pass-through. Most likely beyond me at the time, so I needed to gather info and bump. Whoops, need to get computer name to remote in as login is shared and generic. No issue. Ask if users knows the name. Nope. That's fine! I know several ways to guide the user though getting the name. I start trying them. User is confused, doesn't see what I'm telling her to see, can't find the name. I start just assuming this woman is an idiot. Nothing is working. I've reached my time limit. Turns out the RDS server is running a few windows 7 clients for compatability with some weird clunky medical shit. I never thought to ask, she never though to tell. No wonder my instructions to find the computer name weren't working. [link] [comments]  |
| not enough spam? another $bigboss incident Posted: 27 Oct 2021 12:39 PM PDT I've mentioned $bigboss in a previous post or two, here's another one. Its mostly an example of how managers can waste people's time. We ran a fairly basic mail server, with anti spam blacklist and DNS blacklist, so not totally "Wild West", but not like a fancy corporate or outsourced solution for sure. Anyway, our story starts with me working hard, probably reading slashdot or something similar. I get an email from $bigboss, he's concerned that there is something wrong with our email. He isn't getting as many messages as he would expect to, not even getting as much spam as he's used to. I'm kind of raising an eyebrows at this, not many folks complain about NOT getting spam. Anyway I follow up with him to see if he has any examples of messages he EXPECTED to get, but did not. Has someone told him that they sent him something but he did not receive it? No, its just a feeling. He's sure he isn't getting as many emails as normal, please can I check it out. We did track email on a very macro level, total messages in and out, graphed hourly, spam messages, fairly basic stuff, nothing at the user level. So, to the mail logs I go. I spent about an hour going back through the logs, grepping for messages to $bigboss, sorting and counting them day to day for the previous week. Of course what I found is the number of messages varied enough each day that I couldn't really tell if he was missing any or not. And all the time I'm rolling my eyes over the time wasting because $bigboss has a "feeling". No other user is raising this issue, I'm certainly not seeing it myself. After my sorting/counting/comparing project produces no real results (not that I expected it to), I email him that I've checked, don't see anything wrong, our mail volume is about what it normally is, certainly not markedly different than the day before, but I'll keep an eye on it "just in case". He emails back a thank you, and that's the end of it. He never raised this issue again and I think he was probably being bugged by something completely different and just needed to vent to someone who had to listen. [link] [comments]  |
| Link lights? Nope, no link lights. Posted: 27 Oct 2021 06:20 AM PDT Had a ticket for a user who's laptop no longer charged or was able to utilize the USBC dock. PC is a Dell Latitude 7480, dock is the Dell WD-19. I am not a fan of either due to the design of the USBC Cabel and plug. It just sticks out too far. And the Dell batteries.... Laptops warranteed for 4 years, batteries for 1. But that is a whole other issue. Our team of two (2) is responsible for support for more than 1500 user in 12 different offices in the midwest region of the US. A woman (who is approaching 70) from one of the remote offices calls in because she could no longer use her external monitors, KB or mouse. She was also not able to remove her PC from the dock or it would power off immediately. I informed her she would need to ship the laptop to our office so I could get it repaired. She had broken the USBC port on her laptop as others could use her same dock and everything worked. She was sent a loaner laptop and we were walking her through getting logged into it, and it required her to plug the ethernet cable into the laptop so her profile could be built. This is where the problem came in - it wasnt getting a LAN connection. I told her to plug an ethernet cable into the wall, and asked her to verify she was getting link lights where the ethernet cable (or as she called it, the big phone cable) plugged into the laptop. I also let her know she needed to push it in hard to hear and feel the click. No link lights. We went through replugging both ends and checking. No link lights. We tried a different cable, and by now, she has gone and gotten a couple more sets of eyes as hers "were bothering her and she didnt want to wear her glasses." OK, that's fine. No link lights. I am repeatedly asking them to look into the laptop socket where the ethernet cable plugs in and see if there are lights. No link lights. By this time, others have stopped in and were talking and I could hear them all saying they cannot see any lights. Speakerphones are "wonderfull". So I asked one more time for someone to physically pick up the laptop and verify there were any lights where the cable plugged in. I hear from one of the newcomers; "Yep, there are lights there, one flashing one solid." The rest of the crew - "Oh, we thought you meant on the wall." Turns out the message she was getting on the laptop was not " Account not found" but "Invalid password." Remember the part of not wanting to wear her glasses... Was on that phone call for 45 minutes. [link] [comments]  |
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