Samsung Daily Support Thread |
- Daily Support Thread
- Apple Pay with Visa can be remotely hacked while Samsung Pay and/or MasterCard resist the same attack.
- The Tale of the Ongoing Saga of my Blown Up Galaxy Buds and the Worst Customer Service I've Ever Dealt With. A rant.
- got a S21 Ultra - Samsung phones have come a long way
- Is the S21 "worth it"
- Samsung Health gets an update seen in One UI 4 for all devices!
- One UI 4 Beta Bugs and Issues
- Galaxy Z Fold 3 5G Stolen from Package
- Is Samsung S21+ worth it?
- Samsung Canada - Why the information blackout?
- Samsung 2022 A series lineup dimensions?
- Another Tab S7 Cancellation Story
- Is anyone else low-key REALLY enjoying the new eggs/creatures thing in the Game Launcher?
- Why is Samsung F62 video recording locked to 30 fps only? As compared to A52, processor in F62 (Exynos 9825) on paper is better than processor in A52 (SD 720G).
- Samsung magician saying my Samsung M2 drive does not support over provisioning?
- 2 to 4 weeks for a claim?!
- Anyone else getting big shipping delays?
- S21 ultra now or wait for s22
- 21:9 high end gaming monitor?
- Samsung Galaxy S22 battery’s live image leaked
- Galaxy store locked my region and I can't change it
- Is anyone's else youtube significantly quieter when played thru the speakers?
| Posted: 30 Sep 2021 03:00 AM PDT Welcome to the Daily Support thread for r/Samsung. You can use this thread to ask questions about your device, troubleshoot tech problems or ask buying/selling advice. Have a question you need answered? Ask away! Please remember to adhere to our rules, which can be found here: Detailed Rules Join our Discord for immediate help & Samsung Support if you can't find the answer you need: Note: Comments are sorted by /new for your convenience. The new Daily Support Thread is posted each day at 06:00 AM EST (Click HERE for other timezones) and then the old one is archived. If this time is near when you want to post your question, it is advised to wait for the new thread to be posted. [link] [comments]  | ||
| Posted: 29 Sep 2021 08:46 PM PDT
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| Posted: 29 Sep 2021 05:39 PM PDT Long vent incoming. So on July 14th I arrived home from work. Went into my home office and plugged in my Buds Plus to charge as usual, then headed out to the market. When I returned home with my groceries I immediately smelled something odd. Like burnt plastic. I pulled a Tucan Sam and followed my nose. I returned to my office to discover that my Buds and case were melting with a thin trail of smoke coming out. I immediately disconnected it, took it outside because the smell of burnt plastic is just foul, and photographed my blob of a Bud case and contacted support via chat. They shared in my shock of my Buds essentially blowing up and apologized. I sent over the pictures along with my info. They provided me with a ticket number and told me someone would be in contact within 24 hours. The next day came and went with no contact from Samsung. I then reached out to them again. Again they apologized and gave me a different number to call to help me as my case was now being escalated to their "specialized department". Called the number I was given only to find out it was just the general Samsung support phone number. OK whatever. I go through the phone process and get connected to support. Support then tells me they have to transfer my call to another department due to the nature of my issue. My call gets transferred only for it to go to someone's (I'm assuming a support manager) voicemail saying they're out of the office for the day. I leave a message with my info and ticket number. Three days go by and there is no reply. So again I call the support line. I give them my info and ticket number. I am then told that my ticket has been closed because I did not reply to them. What? I tell them that no one has contacted me. They apologise and reconfirm my information. All of it was correct. Since my ticket was closed they then have to open and give me second ticket number and then I'm told they will contact me in 24 hours (again?) and if I don't hear back in 48 hours to call back. 48 hours later, you guessed it, I had to call back. Now I'm told that it had been escalated and it will take another 24 hours. 48 hours later I call back because I still had no contact from Samsung. No call, no email, nothing. I get connected to someone and they tell me a replacement has been sent and will arrive in a few days. Finally. Awesome. Or so I thought. A week goes by and nothing has come in the post. I call to check the status and get a tracking number so I can see what's going on. The support person then asks me when I sent in my Buds for repair. Repair? Huh? I explained that I was told a replacement was already on the way. I explained that my Buds were beyond repair as they had MELTED. I'm then told that a previous support member must have given me incorrect information and that I first have to send in my bad Buds for Samsung to see if they can be repaired. FFS. Fine. Whatever. They then tell me that they are sending me a box with a return label and instructions on how to send it back to them and to allow a few business days for it to arrive. Two weeks go by and a box finally arrives on my porch. I open it up and all that is inside is a return label, a static baggie, and a single blue latex glove (wtf?). No instructions. Call customer support. Again. They tell me pop the Buds in the static baggie and attach the return label and that the tracking number is tied to my support ticket. OK. Would have been good to know without having to call them. Send it in and wait. And wait. And wait. Two more weeks go by and I call customer support. They say their technicians are still working on the issue to see if they can be repaired. Which I know obviously they can't. Since they are completely MELTED. I'm told they will let me know when their techs reach their conclusions and if they are sending a replacement they will give me the tracking number. Another two weeks go by and without any further contact from Samsung, there is a package on my porch. Holy shit. FINALLY. I open it up and sure enough there is a brand new factory sealed in the box pair of Galaxy Buds Plus. No documentation, nothing other than the box. Although white buds when the blown up ones I sent in were black, but whatever. I'm just happy this fiasco is over. Or so I thought. I pop them out of the box and charge them up. Flip open the case to pair them but I'm not automatically prompted to (like they are supposed to do). No biggie. Fire up the Galaxy wearable app to add the new divice... "Device not found". What? After having Wearable scan for it multiple times I tried to pair them on my wife's phone, as well as my tablet. Same issue every time. Call back into support and am told wipe Wearable settings, to reset the Buds, and to let the battery drain fully, recharge and try again. After doing all this it appears that the replacement Buds are defective. Awesome. Call back to support to tell them. They ask for the serial number on the replacement, I give it to them and they tell me that it is out of warranty. I ask them how that can be when they literally just arrived straight from Samsung. They say they'll escalate the issue. I'm then given a new ticket number. By now this is my 3rd or 4th ticket number. Support then tells me that they will send me an email containing a shipping label for me to return them. I receive an email with my ticket information, but there is no shipping label attached. I call back the next day and am told I will receive the shipping label in 24 hours. And to call back if I don't receive it after 24 hours. More than 24 hours have passed and I am about to call back for what feels like the millionth time. I do not understand why it is so difficult to do a replacement for $100 set of ear buds that blew up when I was away from home and could have burnt my house down had I not come home when I did. Six weeks since my Buds melted and I am still stuck with non working Buds with no end in sight. Absolutely the worst customer service I have ever had. Endless transfers and escalations, zero communication on their end. Completly obserd for what should be a simple task to accomplish. If you read all of this, I thank you. End rant. [link] [comments]  | ||
| got a S21 Ultra - Samsung phones have come a long way Posted: 29 Sep 2021 07:37 PM PDT Started with galaxy s2, then to s4, then s6 edge, then note 8, note 10 plus, and now S21 Ultra. They are so amazing now! I'm wow'd by the camera, speed, build quality, display, sound. everything. I was about to purchase the 13 pro max to have a change. but I literally got this S21 ultra brand new for half the price for that (950 aud vs ~2000) after getting a solid bargain. Long gone are the days of plastic backs and slowing down after 6 months. These phones are top notch now. My note 10 plus still rocks like a champ, just had to upgrade due to broken camera - doesn't slow down or freeze one bit. I do miss the boxy look of note series. But I didn't see a point of spending 200 more on a note 20 ultra that is older, with slightly inferior camera and battery (however still great). I don't use the S-pen. And even so, the s21 ultra supports it! not ready for the flipping and folding just yet : ) [link] [comments]  | ||
| Posted: 30 Sep 2021 03:41 AM PDT I'm an S8 user but have been considering upgrading to the s21 in recent days, likely due to the offers on atm (15% off and free buds). I suppose my question is whether these deals come around often and whether it would be worth it anyway? Thanks and sorry for the slightly vague question! [link] [comments]  | ||
| Samsung Health gets an update seen in One UI 4 for all devices! Posted: 30 Sep 2021 03:39 AM PDT
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| Posted: 30 Sep 2021 08:28 AM PDT | ||
| Galaxy Z Fold 3 5G Stolen from Package Posted: 29 Sep 2021 09:49 PM PDT As the title says, my Fold 3 was delivered today after much anticipation... Just to open the box and find it not there. The packaging had been tampered with and had a ghetto tape job, and the phone box itself had one side of tape tampered with. I've always hated FedEx, but now I absolutely despise them. Somebody just straight up opened the box and stole the phone. I contacted Samsung and they told me to file a police report, and then they told me that they couldn't issue me a refund until I emailed them a valid copy of my police report. Basically, I'm a sitting duck. I did file a police report and they did say it'll take a few business days for me to get a report, but in the meanwhile some FedEx driver is enjoying his free Galaxy Fold 3. Anyone else had this happen to them with any other phones? I refuse to buy from Samsung website again once I get my refund, I don't want to risk the same thing happening again. [link] [comments]  | ||
| Posted: 30 Sep 2021 05:34 AM PDT I'm currently using Samsung S21 and my brother is using Samsung S21 Ultra. We were thinking about upgrading our mom's phone to Samsung S21+ from Samsung Note 8 but when I looked it up in specs, It just looked like a little bigger S21 and with a little bigger battery. I could not find any difference other than that. I personally believe it's not value to money and a simple S21 would do the job and would be cheaper than that. She doesn't care for a bigger screen and my experience with S21 in these past 3 months has been phenomenal. Thoughts? [link] [comments]  | ||
| Samsung Canada - Why the information blackout? Posted: 30 Sep 2021 05:06 AM PDT We are now 30+ days post-launch and availability of the fold 3 in Canada. Ordered from Samsung directly? Maybe you got one last week, maybe you got told this month. Next month, ect ect. But no real answers. Ordered from retail? Ordered from your carrier? This launch has been an absolute mess. You know your capacities (especially during shortages!), why do you oversell EVERY SINGLE time. At least Apple has the common courtesy to give you a rough timeline when to expect. /rant over. [link] [comments]  | ||
| Samsung 2022 A series lineup dimensions? Posted: 30 Sep 2021 04:33 AM PDT Hello! Does anybody know whether there will be more compact model of the next A series? I mean smaller than 150 mm. [link] [comments]  | ||
| Another Tab S7 Cancellation Story Posted: 29 Sep 2021 08:23 PM PDT So a few weeks ago I bought a Tab S7+ from Costco to use as a tablet for handwriting notes and submitting assignments for school. The total came out to a little over $850 for the tablet itself in the 128GB config with the book cover keyboard in Mystic Black. Recently, Samsung had a promo where you could get the S7+ for a really good price and a pair of Galaxy Buds Pro. Being a college student, I figured I'd take advantage of this as the total for the S7+ from Costco was a little high and I'll take some savings where I could get them given Costco's 90 day return policy on electronics. I ended up buying the Tab S7+ from Samsung with the Galaxy Buds for $492.79 after tax for the slightly higher spec 256GB version figuring I could get the type cover later and still end up paying less than what Costco had it for. I was able to get in on the deal and I had received two separate emails regarding the order. One saying that my order was received, and another saying that the order was confirmed and ready to ship. Eager to receive the tablet, I check the status of the order to find out that it had been cancelled without any input from me. I then decided to email Samsung customer support to see what happened with my cancelled order. In my first interaction, I received an apology that the order was cancelled and that I would be able to re-order and receive a price match for the previous order that had been cancelled once the new order shipped. The rep had sent me a link to a cart with the 256GB Tab S7+ and Buds Pro for about $200 more than what I had paid earlier but I went through with it being assured that I would get a price match. Once I had received notification that the new order had shipped, I followed the direction of the customer service agent from my last interaction and contacted customer support again to get a price match. This time the agent again confirmed that I was eligible for a price match and would receive a refund to my payment method in a few days. However, later that same day, I received another email from the second agent saying that because my first order was cancelled (again, by Samsung, not me), they could not price match. Even with email proof of the first rep telling me they could price match, and a chat transcript from the second rep, they cannot price match my order. As some form of consolation, Samsung sent out a coupon to all cancelled orders for 40% off of a Tab S7 or S7+ that amounts to MORE EXPENSIVE than the previous promo which also came with the Buds Pro. So now I have a Tab S7+ from Costco, and a Tab S7+ that Samsung refuses to price match despite confirming to me twice that they would be able to do it. This is incredibly frustrating. TL;DR Samsung will not price match my order despite having told me twice that they would [link] [comments]  | ||
| Is anyone else low-key REALLY enjoying the new eggs/creatures thing in the Game Launcher? Posted: 29 Sep 2021 12:38 PM PDT | ||
| Posted: 30 Sep 2021 02:17 AM PDT F62 is a lower midrange phone, having a inferior build and some missing features as compared to A52 which is a premium midrange. Exynos 9825 is an old flagship processor which was used in Galaxy Note 10. As it wasn't optimised for gaming it is understandable that gaming performance is not very good, when gaming, it throttles after a while. On the other hand A52 has SD 720G which is a midrange processor but has been optimised for gaming, handling gaming sessions easily. What I don't understand is why Samsung has not given 60 fps recording on F62, when it is probably capable of handling that. [link] [comments]  | ||
| Samsung magician saying my Samsung M2 drive does not support over provisioning? Posted: 30 Sep 2021 12:55 AM PDT weird, i thought i allready set overprovisioning for the drive (like 10 gigs or something), on previous version of this program. at that point the samsung magician is pointless, if it does not support the speed enhancing thing for m2 or the goddamn over provisiotining, what the fuck is it doing at all. jack shit, just taking memory on backround. why am i even updating this even, just uninstall. is the part i over provisioned on the previous version when my M2 970 evo (500gb) was still deemed ok, by this program just lost now? [link] [comments]  | ||
| Posted: 29 Sep 2021 08:55 PM PDT Finally got connected to a claims worker and she said it would be 2 to 4 weeks for corporate to let me know about my claim. I can't even see my screen. What do I do? [link] [comments]  | ||
| Anyone else getting big shipping delays? Posted: 29 Sep 2021 08:41 AM PDT I ordered a Watch 4 Classic 46mm Black on September 16th and it said it would get here later in the month. I did this because I saw the Silver version was expected to get delivered in November so I ordered the one that would get here sooner. Now Samsung is telling me the watch is gonna get here in November? But if I order the watch now it'll get here in a couple weeks? What gives? Is anyone else going through something similar? I asked support if they could cancel my order but I was told it's impossible even though the order hasn't even been shipped yet (hell i'm not even sure if it's been processed yet) [link] [comments]  | ||
| Posted: 29 Sep 2021 11:11 AM PDT | ||
| Posted: 29 Sep 2021 02:22 PM PDT Any word on an "Odyssey G8" or something similar? I really like the look of the g7, but i want a 3440x1440 ultrawide. Do not want the g9, dont want a monitor that wide, nor that expensive. There is the g5, but its response times are really not that great, otherwise though, it looks half decent. May have to go with g5 or g7 otherwise, depending on what i decide is more important when i do pull the trigger, either performance or aspect ratio. [link] [comments]  | ||
| Samsung Galaxy S22 battery’s live image leaked Posted: 29 Sep 2021 10:27 AM PDT
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| Galaxy store locked my region and I can't change it Posted: 29 Sep 2021 02:11 PM PDT It would be fine if it locked on country I live in, but it's locked on different country. I live in the UK. [link] [comments]  | ||
| Is anyone's else youtube significantly quieter when played thru the speakers? Posted: 29 Sep 2021 02:01 PM PDT Compared to Spotify, SoundCloud or any other app really its extremely quiet to the pint where ambient room sounds can drown out the speaker. I can't be the only one w this issue [link] [comments]  |
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