You just lost your job... Tech Support |
- You just lost your job...
- "So Tinker's Construct is now on Minecraft 1.16, did you know?" "Oh really?"
- Not every forklift truck driver has a drivers license
- Why your PSU is failing within your warranty period.
- I swear I’m a highly educated person!
- UPDATE: The day was won! The Wizard and the Sage.
- Can't login to the computer...
- How to stop forced restarts - and why my computer sometimes stays on overnight
- Wow... it really does happen...
- It's not you. It's not us. It's...
| Posted: 28 Apr 2021 10:32 AM PDT This is my first post and I'm terrible at writing but here it goes. I used to work for some big real estate company as a remote helpdesk agent, I have tons of stories but this one always made me laugh. I get a call from a really annoying lady that would always put in hardware orders for new hires last minute and expected the equipment to arrive before the new hire started working, every time she would threaten us with reporting us to our managers if we didn't have her stuff in the office in time but we honestly didn't care since there's nothing we can do about it, that depends on whatever company was used for shipping the item. This time she is extra rude and yelling that this new hire is a VP and he can't start without a laptop and phone. Threats start, yelling gets worse, tons of "this IT department is completely useless" and I say "ma'am, you just put the order in yesterday and the ticket clearly states shipping is 3-5 business days but either way this is not an IT issue since it's not a technical issue, IT service request or any sort of service degradation". She gasps and says (the seriousness in her voice at this point was deadly) "that's it, you just lost your job" and hangs up. Sure thing, I get called up to my manager's office to explain everything because she finally actually reported as she's been threatening to do for the past 2 years. I explain the situation to my manager so our VP asks us for a list of tickets put in by her for this same thing. Of course, IT is not responsible for people ordering things late and annoying lady was laid off because everyone is getting their equipment, access and badges late thanks to her. She calls a week later and asks to speak to me specifically "I hope you're happy now, you left a single mother unemployed." Hangs up. Wait wut? I need to feel sorry for her not doing her job? Just another day at the helpdesk. [link] [comments]  |
| "So Tinker's Construct is now on Minecraft 1.16, did you know?" "Oh really?" Posted: 29 Apr 2021 02:52 AM PDT I work the helldesk for the German parliament, so lots of office-workers and politicians on the older side call. This guy was a breath, a wisp, a delightful gust of fresh air. Caller calls, has a problem we both kinda forgot, and while I remote in and do my thing to fix it (it was a longer call), we start talking. He seems to be in my age group (turns out he's 10 years older, I'm 25, but close enough), so I shot my shot. Me: "...so this is kind of like insert feature Minecraft has." Dude: "Ooh, I see. Haven't played Minecraft in a while, loved it though." Me: pumping my fist in silent triumph "Yeah, I don't really play vanilla MC either anymore. Mods, though? Chef's kiss" Dude: "I played with mods, too!" Me: "Oh, which ones?" Dude: lists mods Me: "Neat. Oh, Tinker's Construct (a popular tool forging mod) is on 1.16 (at that point newest MC-Version) now. They changed some stuff. You can just make casts out of sand now." Dude: "Oh, really? Awesome!" We go on for a bit until his problem is fixed, then hang up. That was one of those rare, very nice calls. Treasure those, guys. [link] [comments]  |
| Not every forklift truck driver has a drivers license Posted: 28 Apr 2021 04:01 PM PDT Since working for that Chinese manufacturer of computer cases and PSU's and other computer related hardware, I found out that there are a lot of third party work suppliers choose to have the cheapest labourers. Keep this in mind because this is setting the stage for my next story. I received an email of a customer with the request if we could help with some parts for his case. He explained that when he was carrying his rig down satairs to go to a LAN party he fell down and busted his case really bad. And because of it the frame was contorted. "Did you hurt yourself?" Yes, his pride and his rig. After asking which model the case was I went to the warehouse to see if we had that older model still available. Now when shippers handle our pallets full of cartton boxes with the latest model of cases there is always a possibility of damage. With this particular case model the forklift truck driver had punctured with the spoons two cartons because he had not lowered them enough to pick up the pallet. So we still had 2 useless cases which had punctures in the doors. I could take everything apart and ship the empty frame for a small fee to him. Explainig to him why I was able to provide him with the frame so cheap. For the company not a big deal since it was already a loss and was already paid out by the shipping company insurance. So actually not a very interesting story you should say. But here is the kicker. Since that manufacturer has sales offices/persons in different countries who needs to keep an eye on any media coverage in their respective countries a mail was send company wide. Who is the person who sold that frame to a customer. Since for the whole of Europe there is only one department who can independantly sell items beside the sales department it was clear the RMA department will have the culprit. Since I don't care about the fall out, I answered it was me. The colleague then wrote that there was a post from the customer on a site like reddit raving about the length of effort I had put in to provide him with the frame and how cheap it was to get it. He only had to rebuild his rig and it was like new. Of course it was because it was in fact brand new. I only removed the damaged parts and had send the remaining frame and other parts. Now I told the customer about the fact there are terrible forklift drivers which can cause damage. In his article on that particular forum he had recalled that fact and found it funny. Later I got a "well done" mail from the general manager for doing such a good job. I had a bigger smile from the forum post of the customer because I did something which I would like to have done for me when I need such a big favour. [link] [comments]  |
| Why your PSU is failing within your warranty period. Posted: 28 Apr 2021 03:19 PM PDT I used to be working for a large Chinese manufacturer of computer cases and PSU's in Europe. When I received several complaints that the brand new PSU is not starting anymore I started questioning our customers about their set-up. Pointing out that it could be that when the customer added more hardware the PSU could not provide sufficient power and would fail the boot power. See this link to calculate the needed power. https://www.newegg.com/tools/power-supply-calculator/ Initially we just accepted the return and sending a brand new equal PSU. But after testing the PSU's afterwards we found that over 95% of the returned PSU's could boot a fully functioning rig. Meaning heavy duty graphics card, several HD's, SSD's even a Digital Currency Mining rig (in case of a PSU with > 1000 Watt power. So I started a questionair which we send out to customers which they needed to fill in and return to us before we would grand them an RMA. All the customers had one thing in common. All those who had failed PSU's within the warranty period used the "new" Asus boards, specific for overclocking digitally. Now I am not an electrical engineer but I think that the strict boot timing on those boards will cause the boot time to fail with the aging PSU's of this Chinese brand. PSU's as far as I know are still mainly analog devices. So the older they get the slower response they give to the boot sequence, hence the Asus board will tell that the boot sequence (which has a response time limit) failed and won't start up. Many customers then tried a brand new PSU from us or other vendors straight from the box. And see it works so it is our fault, the PSU is not working. After we started refusing the return of the fake failing PSU's and telling the customer to try the failing PSU with another motherboard manufaturer (which do not have digitally set a boot response time) we received positive feed back that the PSU indeed still worked. I send a message to the general manager about my findings with the suggestion that they should change the way the PSU is build and or contact Asus about their boot timing. Never heard anything back from them. (management that is) Since the customer needs to pay for the returing of the PSU to us from anywhere in Europe and the manufacturer pays the shipping fees to the customer my investication saved the customer and us the sending fees. Because when we receive a PSU it will be checked if the complaint is correct. If not and after a day of testing with benchmarks the PSU is working we will send the PSU back because no fault could be discovered. With the up front questionaire we could already suggest steps the customer could perform to see if it really is the PSU or his other equipment was at fault. [link] [comments]  |
| I swear I’m a highly educated person! Posted: 28 Apr 2021 09:57 AM PDT The year, 2020. The location, a mid sized non profit based in central PA. I was working for a local MSP, and we provided services to dozens of customers. Since the start of the pandemic I had been working remotely, and this one client decided it was going to partially reopen and requested on-site support for 4 hours, 2 days a week. I of course jumped at the opportunity to leave my house and have actual human interactions. After all, the offices would be on occupancy restrictions and mask mandates were in effect. My very first day on-site, one of my favorite users, with whom I've worked with remotely for nearly a year, calls me into her office to tell me her wireless mouse isn't working. Now she doesn't just say "My wireless mouse isn't working." Instead, she says, "So I used to only have one little usb thingy for my keyboard and mouse but I must have lost one for the mouse cause it doesn't work anymore." Intrigued, I pick up her mouse, and, lo and behold, it wasn't turned on. I flip the switch, and, poof - magic sauce. She swears she did that and it worked for a minute and then it didn't. I told her "Sure" with a smile and went back to my little office space. Shortly after going back into my office, I got a call to head to one of the residential homes that the client I was working for serviced. I headed out. I arrived back at the main office about an hour later, when I was immediately approached by the same user. "I told you! Not two minutes after you left the mouse stopped working again!" She shouted almost boastfully. I followed her back to her office, flipped the power switch, light came on, and then faded immediately. Dead batteries. I proceed to open the battery compartment, remove the single AA battery, and replace it with a new one. Good as new. She was in shock. She thought the mouse was powered by movement and never knew it had a battery. As I laughed and joked, she said "I swear, I'm a highly educated person!" "Of course I believe you." I replied as I smiled behind my mask and walked away. [link] [comments]  |
| UPDATE: The day was won! The Wizard and the Sage. Posted: 28 Apr 2021 04:38 AM PDT The Tale of the Sage and the Wizard continues from my Previous post of loss. I went to sleep not long after posting yesterday's tale and was in for a mighty surprise when I woke and I knew what to do. Driven by support and suggestions in the comments and replies, I emailed The Wizard with a subject, 'Get your Pointy hat, this ain't over!' I told him I hoped he was well-rested because I will not bow to this sorcery and I want another fight, I said I need my specialized program reinstalled and (As mentioned by /u/Xenoun, and something I think I've always known deep down), I am led to believe printers are evil, and the program has taken the HDMI port as a blood sacrifice. I said I had been leveling up all night and that I was out of the office for a few hours but I will be in touch. My few hours out of office turned into around 9 hours of chaos and I had no reception to contact the wizard. It was very late in the afternoon and I feared the day would end in fruitless silence when, my phone found reception and it rang, a landline I did not recognize. Me: Hello As I sat down at my desk I opened my browser to the previous post of loss and wondered if it were wise to show him this, as to remain anonymous in this realm. But The Wizard had rung me earlier not on my work phone, which was listed at the bottom of my emails, but on my personal phone, a number I am unsure how he obtained. But he is the tech support, I thought to myself, and he is The Wizard, his magic is strong, I am a fool to think he does not already know who I am and I trust him completely. He appeared in the corner and began to type, then he paused, he backspaced, his mouse bounced along the title of the post, and then to the first paragraph, 'No way' he said in disbelief. I told him that I wanted to ask Reddit for help with this sorcery because anything is possible on Reddit. But you just have to know how to ask. I chose to ask through story and I've conjured up the helpful comments of a merry band of Redditors. The wizard replied, 'That is some high-quality sage shit right there, you have leveled up today for sure.' I mentioned again that we should try to take down the printer to bring back its HDMI port blood sacrifice. To which he replied that necromancy of this kind goes against the wizards' code, but he does possess the necessary skills. But this world has sought to destroy us with the darkest evils and the only way to fight it was with some dark magic of our own. 'Let's raid!' Today we could do no wrong, I felt it, I know The Wizard felt it, it was in the air. We were destined for triumph, that is the only way this tale could end. Like Leroy Jenkins we charged. The wizard cast a spell that one-hit reinstalled the specialized program and configured it instantly like it was a common low-level enemy. Then on to the printer, 'Let's take this demon spawn down.' As the uninstall completed, it needed a restart, 'This is it Sage, see you on the other side'. I told The Wizard that I have no fears today and I shall see him there. The cries of pain from The Wizard as he returned to find only 2 screens. But, little did he know that I was fumbling with the cable as I had unplugged everything over night and forgotten to plug it back in. I plugged it in and... THREE SCREENS!!! HDMI had been released from its death grips as we took that devil printer down! I jumped out of my seat in disbelief, we had done it! But I wanted more, to end here with no printer would still be accepting defeat from evil itself, 'Dare we try to resurrect the printer Wizard?' I asked while riding the wave of triumph back into battle. There was little resistance, the mana was flowing through us. The wizard began the reinstall, he reached deep into his magic spellbook, drank some potions, did some updates, and configured the printer in such a way that it was exactly the same as the previous day's install, however, without changing a single thing, there was no need for a blood sacrifice. A software feature one would expect to come pre-programmed in today's world. But not printers, everyone either blindly accepts or grossly underestimates how inherently evil printers really are. We restarted, I test printed something and test scanned a hand-written document to pdf that read 'The Wizard is an Arge-Mage and has the mightiest pointy hat.' And it all worked! 'Printers are the devil, NECROMANCY FOR THE WIN!' I cheered Though confused beyond comprehension and excited beyond compare, at this hour we were both working off the clock to finally end this evil together. We agreed it was an honor raiding with each other and we were sure to see another battle in the future and one day we will drink to our triumph. We bid each other 'Good Day' and ended the chat. Thank you /u/MaestroMusic_ you are The Wizard and have earned the pointiest of hats. Tldr: Printers are the Devil, Necromancy for the win. [link] [comments]  |
| Can't login to the computer... Posted: 28 Apr 2021 03:44 PM PDT Long time lurker here! This happened to me at my first IT job, and this was about ten years ago. I'm still new to the company learning everything and get a call after lunch about not being able to login. I tell the user I'll be right over to help. I get to the users desk (which was a part of the main reception desk with other users sitting by her) and she says she can't login and proceeds to press buttons on the calculator on the desk and nothing was working on the screen. To put this in perspective this was just a regular calculator with a small LCD screen. I said let me help you, and pulled out the keyboard tray and asked her to try now, and confirmed her logging in successfully. Kept it professionally with her as she was a little embarrassed and went on my way. Easy ticket close! [link] [comments]  |
| How to stop forced restarts - and why my computer sometimes stays on overnight Posted: 29 Apr 2021 04:06 AM PDT My only post to TFTS since I don't work in the field but I love to lurk here. My company has recently rolled out Win 10 machines to everybody and being one of the beta testers, I've had my machine for around one year. Most recently, I've been sent a 'developer laptop' which is a fancy term for more expensive, since I use a lot of resource eating programs. As a side-note, and filler to my short story, I'm the reason people receive an email warning them their drives will be re-formatted when they receive local admin rights. It's not like I was working on anything important... Now, prepared from the travesties of last time, I knew not to expect much from my new laptop until I'd restarted it a bunch of times and allowed many forced restarts to come through as software and updates were pushed to my laptop. All of these great features to ensure users don't neglect to update their machines. Well, one Monday morning I woke up to maybe 40+ dialogue boxes telling me a forced restart had failed. And do you know what was hidden under all of those boxes? "Notepad: Do you wish to save this document?" Years of technological advancement beaten by Notepad. [link] [comments]  |
| Wow... it really does happen... Posted: 28 Apr 2021 02:14 PM PDT Proper Disclaimer - Tech Support - General PC Support Note: These customers are complete strangers to me, not in-company people or anything. In all honesty I feel kinda bad about this situation, but it was so unexpected and cliché... Situation: Google Chromebook not accepting password. - $Me: Thank you for calling $business, could I get your name and email please? $Cust: ~info~ I can't access my computer, I try entering my password and it doesn't work, but it tells me to go to ~site to reset. I can't do that if I can't get into my computer! $Me: You should be able to use the Browse As Guest option for the Chromebook temporarily to reset the password... $Cust: Can't you just give me my password?? $Me: HA - No? I don't have your password? No one should have it except you. -- Turns out people really do ask you for their password without any concept of the implications of some stranger you've never met having your Google Account password. [link] [comments]  |
| It's not you. It's not us. It's... Posted: 28 Apr 2021 01:41 PM PDT Quickie from a coworker the other day. We had a user come in who couldn't access Teams. Her Office apps were working, and Exchange was working, but Teams wouldn't start, due to a licencing error. So, my coworker checked the licences to make sure everything was correct. It was. We rebooted, reconnected, and searched through every possible issue, to no avail. We even tried signing her into another device and testing on there. The user spent about 40 minutes with us while we were trying to sort it out. Eventually, my coworker just tells her there's not much else we can do, and to try it again later. She leaves. 5 minutes later, a message appears in our support Teams chat... It's a link to the outage master ticket. The reason she had an issue and we didn't? Her app updated. We keep our Teams apps open 24/7 - she had only just got back on her device, updating it on startup. TL;DR: An hour of troubleshooting won't fix an outage. [link] [comments]  |
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