Put E-Juice in device now its not working, How is it my fault? Tech Support |
- Put E-Juice in device now its not working, How is it my fault?
- Mice, ergonomy and wires don't mix with family support.
- Sometimes you're not the smartest person in the room
- "I can't switch it on"
- It helps to put the headphones in
- In Which Our Hero Learns That Incorrect Is Not Always Wrong
- New Wireless Router
- "Customer Failed To Reboot" - Collection
- Thought he tried everything
- Found an Odd Fix.
- Patience is a virtue.
- Cant Wait for Laptop
- Paper Trail
| Put E-Juice in device now its not working, How is it my fault? Posted: 02 Mar 2021 12:57 PM PST Long time reader first time posting, Context I used to work for a delivery company where drivers are given shared handheld devices to help them to navigate/scan deliveries, my role is to assist with any issues they may have a lot of the issues are how to navigate the GUI. I recive a call from a user saying his device isn't working and is non functional, I run through the usual check list does it have power/charging, power cycled the device ect. Nothing device is bricked and unresponsive I asked him to bring it up to us as he was still on site. User arrives they were a 30-40yr old and were visibly irate and concerned that he was going to be running late all day I ask for the device and look at the hardware taking the back off I notice the water tab is coloured and the entire device has a stodgy sticky sweet smelling gunk inside. I ask has he put any liquid into this device? He replies with "no, however if you people would do your jobs then I wouldn't have to be doing this basic maintenance" Puzzled I asked what maintenance he had performed? "Refilling the WIFI of course the last driver must have used it all and you haven't refilled it" At this moment I had to stifle a laugh quickly moving behind my monitor until my composure returned, the WIFI can be poor in some parts of the building, I cautiously ask what did he refill it with? "Probably not the same brand you use because as not long after the thing turned off" I asked to see what he filled it with, he produces a bottle that I was quite familiar with was a 30ml dripper bottle of vape juice it was in a non branded bottle probably left onsite by a previous driver. Now it all makes sense he has squeezed the juice into the devices headphone jack and soaked all the internal components. I made him aware of the company charge statement (liable for full cost) regarding damage to a device to which the user was arguing with me adamant that he has not done anything wrong, I brought his manager in to help explain, they asked about his home devices to which he says his wife and kids look after the WIFI levels🤦♂️. [link] [comments]  |
| Mice, ergonomy and wires don't mix with family support. Posted: 02 Mar 2021 08:38 AM PST My 22 year old left handed sister was bothering me a month or so back for a "good mouse" to use with her notebook during her online classes . Her reference for "good mouse" was my ancient corsair Alcor. Not exactly a left handed mouse. I express my concerns and she asks how much was the Logitech g300s I got for my also left-handed mother (great sale at the time, now double that much) and what little color she has drains from her face so that's not going to happen. I suggest an off brand "gaming" mouse that should have everything she's looking for at an affordable price. The issue then becomes the cord. How dare they have 1.8m cords or even 2.4m cords! It should be under 60cm since it's going to plug directly onto the laptops USB port right next to it on the table. My father walks in and makes a remark about how people with long cables must be compensating for something. Fine, what kind of mouse DO you want then? "Wireless!". At that price range they all suck horribly though... "wireless" you can tie up the extra cable... "wireless". So a wireless mouse is ordered, from my account, because of course nobody else in the house has an account and it would be oh so hard to make one with the large online retailer, and Peter already has one, just order it on yours... And since our information is not online, order with your card... We'll pay you back later... The day when it finally arrives I watch in silence to see how long it takes my supposedly bright sister to connect it. She looks at the instructions (or rather the drawings that pass for instructions on a HP wireless mouse). She puts the included AA battery in the compartment in the mouse. It lights up. But it's not moving the cursor in the screen. She seems confused as to why. Then she sees the drawing, makes a sound and puts the wireless USB receptor... Inside the mouse. In the snug compartment where it fits for travel. It takes her another 5m and lots of looking at the instructions to realize that it needs to be plugged in the USB port of the laptop before it will with that laptop. All the while I'm conflicted between seeing how long it actually takes and immediately mocking her, as a proper older brother. And the kicker : she uses it right handed, so the paper notebook can be on the left side of the electronic notebook. [link] [comments]  |
| Sometimes you're not the smartest person in the room Posted: 02 Mar 2021 08:04 PM PST I started my first computer job on 2 Sept. 1986. This was back when the fastest PC available was an 8 MHz IBM PC/AT that cost as much as a car, and I worked in Configuration: I'd build up a computer to customer specs--for instance, I built up 150 of those 8 MHz PC/ATs for the Postal Service. This was also before IT was called IT; we had an infrastructure run by what would now be called IT but was just "The Computer Department." The lady in charge of IT (she was VP of The Computer Department then; nowadays she'd be the CIO) was one of the smartest, sharpest IT people I've ever, ever met. I'm not exaggerating when I say she may well have been the smartest person in the room--any room. She was a freaking genius, and she wasn't afraid to let you know it. One day she called a meeting: She needed a cable made to custom specs, and I was asked to make it. So in this meeting she spent at least 20 minutes talking about how this cable was going to do....something. It was just an RS-232 cable, people. Nothing big or earth-shattering. Thing was, if she requisitioned it from stock there would be a charge to her department. If I made it, there was no charge because Configuration was supposed to supply stuff like that. So she had this meeting, and she talked for 20 minutes, then gave me the hand-sketched diagram of the cable, asking, "Any questions?" in a tone that said there couldn't possibly be any questions after she spent 20 minutes talking about this cable. I looked at the diagram for a few moments, then answered, "Just one. What gender connector do you want at each end?" Her jaw dropped, she grabbed the diagram from my hand, then looked up. "That's not a small question," she said while reaching for the phone at the table to call her guy. As I recall, she wanted it to be male each end. I had it ready for her in something like 30 minutes, and it did its job. But she still wasn't afraid to let anyone know she was the smartest person in the room. [link] [comments]  |
| Posted: 02 Mar 2021 09:02 PM PST Been a long time lurker in this subreddit; this is my first post here. I didn't think that I would be posting here one day, but what I've experienced was too hilarious that I had to share. I do not come from an IT background, but I'd regard myself as adequately knowledgeable in this field; hence, I've always been the unofficial tech support for many of my friends and family members. One of my friends (let's call him "Friend" to preserve his dignity) had wanted to build a gaming desktop recently, and he sought my advice as he was not well-versed in "computer stuff". I sat down with him to discuss about his preferences and budget and gave him a basic rundown of the types of components he should consider (e.g. GPU, processor, PSU, etc.) when building his desktop. Fast forward to a couple weeks later - Friend: Bro, I need help with my desktop. Me: What is it? Friend: I can't switch it on. -proceeds to send photos of his tower- Now, right as I wanted to tell him that I couldn't get enough information from a couple of photos to do troubleshooting, I realised something was amiss. Me: Umm... Where is your plug and power adapter? Friend: What? Me: Wait... How did you plug your PC in? Friend: Oh what? You only told me that I needed a PSU (power supply unit) in the tower. You didn't say that I needed to plug it in. Me: -utterly astonished and confused- Did you think that the PSU runs like a battery? Friend: Something like that lol. It did say "power supply". Me: Ok bye. And that's all folks. Some of you may think that I'm an a**hole, but honestly it's still funny nonetheless. TL,DR: Friend built a gaming desktop, but didn't know that he needed to plug it in. Blamed me for not telling him. [link] [comments]  |
| It helps to put the headphones in Posted: 02 Mar 2021 09:11 AM PST Spent 2 days on this user. 2 days. Updating all speaker drivers, sending them to buy new headphones, sending them again with a picture and item number when they got the wrong ones... Their Teams calling wouldn't work for anything. To be fair, our laptops have terrible mice so most of us use headphones. The old work around was their Bluetooth headphones, but when I unpaired them and asked the user to repair, they didn't know how. I sent instructions. They still couldn't figure it out. Offered to order them wired headphones that we give out like candy at the office. Nope, they'll get their own. They manage to get a giant headset. Like a gaming headset. They can't figure out how to use it. I look up their Best Buy and check their in-store pick up. I sent them the link to some super basic earbuds with a mic and how to reserve that exact model. Today, they have them and we try again. Still not working. I've got most of the team checking over me now, I feel like I'm missing something. It can't be this difficult. Drivers, privacy, mic settings, speaker settings... around and around. Finally, my coworker jokes, do they have the headphones in? I assumed so. They should've known they'd have to wear them for the mic to pick them up, right? So I tell them, humor me, put in both earbuds. BY GOD, IT WORKED. V_APPROVES, YOU'RE A GENIUS. They'd plugged them in and never put them on so the mic was trying to pick them up 3 feet away. .... tech support is only so good, people, do your part. [link] [comments]  |
| In Which Our Hero Learns That Incorrect Is Not Always Wrong Posted: 03 Mar 2021 01:41 AM PST We were woolgathering as a family about my semi-recently departed grandparents, and it reminded me of this story, which has never failed to make my family laugh. My grandparents were surprisingly technically adept and brave--to the point that most of their issues were due to not recognizing a problem was beyond their skill or getting involved with a new piece of technology that wasn't really consumer-ready. Between this and my father being capable, I was rarely called to do any tech support for their setup. The other fun fact that comes into play is that my grandfather had a bit of a stubborn streak. Not that he wasn't caring or understanding when it counted, but there was a lot of good-natured ribbing about "grandpa's way." For example, he didn't like you using the channel up or down buttons on the remote because they would "wear out faster"; instead you were supposed to type in the channel number you wanted to watch. We generally chuckled and then ignored him. A few months after my grandfather passed, my grandmother sold the house and moved into a lower-maintenance apartment closer to family. When she arrived and unpacked, the 17-year-old yellowing ball-mouse just looked "depressing, don't you think?" and she asked if I could bring a new one by as the family was stopping over anyway to help her get settled. Interestingly, when I arrived, I noticed the mouse sitting to the left of the keyboard.
So I swapped her old mouse with the new one and woke up the PC to make sure everything was working correctly. In doing so, I realized that the mouse settings must have reset because the left- and right-buttons were swapped. So I made the change so that the "left" button was the "inside" button, as expected. I moved on to other tasks, the family had lunch together, and then we said our goodbyes. A few minutes down the road, I got a call from my grandmother:
Those of you less fortunate souls may have stumbled upon our punchline early, but remember that tech support isn't my day job, and I was still working off the food coma from lunch...
We returned, and I asked my grandmother to show me what was happening. Of course, it was immediately obvious that she was right-clicking instead of left-clicking.
After a bit more back-and-forth, we realized that when my grandparents got their first computer, my grandfather must have immediately realized that the mouse was on the wrong side and moved it without any further adjustment. Which led both my grandparents to learn to use a computer with a left-handed, right-handed mouse--or maybe it was a right-handed, left-handed mouse. Whatever. I made sure that my grandmother knew (lightheartedly) that not only was this wrong, but it was wrong twice; I "fixed" it anyway. She, of course, ignore me, thanked me, and gave me some cookies for the road. [link] [comments]  |
| Posted: 02 Mar 2021 01:45 PM PST This was a teams conversation I had recently. User - Hello Lou, can you help with setting up a wireless router? Lou - Sure but enter a ticket please with the office location and where you received the router from. We generally don't ship those to end users. User - Oh, its for my home. This is something you can help with right? Lou - Oh sorry, if this is for your home or a personal device I can't assist. User - Oh, well its my home office, therefore its business related because its in my home office. Lou - Sorry, this is still a personal device and I am hands off with all personal devices. I suggest referencing the instructions provided with the device and if you run into issues call someone like GeekSquad. User - Geeksquad costs money!!! Who is your supervisor? I provided supervisors name an email. User emailed him almost immediately and CC'd his boss and myself. Boss read him the riot act. FIN. [link] [comments]  |
| "Customer Failed To Reboot" - Collection Posted: 03 Mar 2021 03:38 AM PST This is a thread about the weirdest customer interaction I had. English isn't my native language, bear with me :)
Customer: "Cable?" me: "yes, the cable that is connected with the Router." Customer: *really confident and patronizing* "It's a wireless Router, it doesn't need cables!" me: *thinking* what? I thought these were jokes during training.... "Sir, that's correct. At the same time, your router still needs to receive the signal first and won't get it without having a connection to the connection box that's mounted to the wall. Please check the box for the correct cable. There is also a pictured instruction included. I will walk you to the process of con-" customer: "why do I need a cable when it's wireless Internet?!" me: "it's wireless internet because you don't need a cable to connect your router with your end device you want to use the internet with customer: *rants about false marketing* me: "Please Sir, I am here to help you getting your device online. While the system boots, we can have a chat about technical standards if you're interested. It's a really fascinating topic! customer: "why do I have to do this?" me: "Do you like gardening?" customer: proud: "yes! but what des this have to do with the internet? me: "imagine the internet is your water supply and you want to water your plants. The hose is the cable, the plants your end device. The water is "wireless", when it exits your hose, but up to that point, you still need the hose to disperse the "signal", which is the water." customer was quiet for a moment and then responded with: "soooo....which one is the correct hose?" Had some variation of this thing. the cherry on top was the person that just pulled out the router out of the box and set it up. called in for not having internet. I was already aware of DAUs (Dümmster anzunehmender User- the German equivalent to luser ), so I started with the whole cable story right away Kareniva (Kevina + Karen) dug into me with how I can say something so stupid when it's OBVIOUS it's wireless tech. I interrupted her rant (I am rude, I know, but I am not the person that accepts my AHT getting burnt by ruder person) by saying: "Ma'm, you're right, it's tech. Just like your TV, Toaster and Microwave oven. They run on electrical power. And your TV is connected to the cable outlet box so you get the signal of the channel you want to watch from the "outside world". The internet is the same. The wireless option exists between your end device and your router. Now, if you would be so kind to allow me to help me to walk you through connecting the router to your connection box ports so we can get to to the internet to check upon Tesla? Kareniva: That's the guy who builds these cars. Why would I check him? me: I am sorry ma'm, that's Elon Musk who named his car after the man. Nikolas Tesla wanted wireless power outlets. He got mocked by Edision who implemented wired electricity. We can blame him, if you want. Because I think the idea of not having to deal with all these cables in my apartment very appeasing. Now, is the box where the router came in still within reach? ..... (note: Kareniva agreed to my sentiment and told me, that was actually her way of thinking when she heard "wireless". i told her at least she has ONE cable less with that thing. She went full Wireless Lan and was very happy to get some tips on the way with that)
2 incidents, really. Some lady called in. Router blinking, no internet. This time, I started at the router to walk back to the outlet (Cut me a slack, I don't want to have the same talk every call, I need some changes once in a while xD) All is fine and well, until I ask her to check the outlet. her: that's a bit difficult. me: how so? her: it's behind the Sofa and that thing is superheavy. I had my 2 brothers and my dad shoving that thing in my living room and they were sweating af me: ....*stop thinking something naughty, guuurl* I understand that. We do need to check that, thou. I cannot even send you a technician to check the connection box if we don't check it. And even after the fact, they are not allowed to shove interior around by company rules. do you think you can move it a little to light the box with a flashlight to check it or even being able to grab the end of the cable and push it in a little bit? I promise you, I will wait for your feedback. her: ok. *puts phone down* meanwhile I am listening to a lady, cussing her sofa out for being goddamn heavy and a piece of comfy and expensive trash. I am very amused at this point. her: *gets back to the phone, heavy breathing* Listen, you won't believe this! me: What happened? her: I wasn't here for the whole day. And when I left this morning, I still had a connection. me: you told me. her: the cable wasn't plugged into the connection port. it was on the ground. How did this happen? I wasn't there the whole day and I had a connection THIS MORNING? WTH happened?! me: did you put it back? her: yes. and it's working again! I am so spooked now! me: it's probably nothing serious. maybe it wasn't fully plugged in. meanwhile, I am thinking of all the threads in r/LetsNotMeet where people lived in walls or all the paranormal threads in r/AskReddit a couple months laterI get this annoyed lady who tells the story of her internet being on and off most of the time, continously losing connection and a very bad wi-fi. I walk her through the steps, again, starting with the router (yes, yes xD) All fine, until we are about to check the connection outlet, she suddenly refuses. She has guests over and they are sitting on the sofa. The connection box is right behind the sofa. I cheerfully tell her the story of this other lady. her: "stop taking me for a ride! you just pulled that story out of thin air!" me: M'am, I could never come up with something like that. I think it's very rude to lie to a customer, even if it's for a weird story. We really need to have a short look on that outlet so I gather all information needed if I have to send you a technician to fix the problem. her: there are 8 people sitting on that sofa. I just don't see want them standing around while I pull that large and heavy sofa so I can check what's behind. At this point, I assume she is concerned about being seen as a bad host that disturbs her guests comfort for something so small. me: Ma'm, excuse me if I appear to be rude now. I think your guests won't be too concerned or holding a grudge for too long if you have them stand for a short moment. Especially with such a considerate and kind host like you. her: .....you're smooth as butter, you know that? me: I am just telling the truth, ma'm. I am obligiged by my own principles to be honest. there was a short silence in the line. her: (out of nowhere) NO WAY! me: I was correct, wasn't it? her:YES! I really thought you take me for a ride after telling that story. But no, we just plugged the cable back into the connection port. What? me: That's good, but I meant your guests happily giving up their comfort to their considerat host for a moment or two. her: that, too. :) I stop here cause it's too long, lol. If you want more, just ask me :) TL, DR: ALWAYS check from the wall to the router first if the LEDs on the router are blinking! Check from Router to power outlet if it doesn't. There are stupid people and heavy sofas out there! [link] [comments]  |
| Posted: 03 Mar 2021 02:48 AM PST So I work in support at an MSP and spent some time as an on-site resource at a school. Had a teacher some up to the service desk explaining that the webcam on his new laptop must've been faulty. M = Me ST = Silly Teacher
So he opened up the Windows camera app and when he turned the laptop around and I could see right away what the issue was. For context, the camera app didn't outright not display anything, it was just a black grainy output. So I reached over, flicked the webcam killswitch and turned it back around.
And off he scurried. Had a good laugh in the Teams chat with everyone after this one. [link] [comments]  |
| Posted: 03 Mar 2021 01:50 AM PST I work at schools. Lockdown has been interesting. Last week I found a very specific fix. The Setup: Rooms have an Interactive TouchScreen Display. We have 3 ways to connect to them. 1) Onboard Miracast, so unreliable that the company that sold us them shelled out for option 2) MS Adapter Mirracast. Installed in HDMI 2 on every device, these actually work. Then we have 3) Screen attached to dock, plug device into dock to play on HDMI1. (Via a DI to hdmi cable.) This allows the touch screen to communicate with the laptop very useful. Issue: The setup works fine for staff devices, but due to staff working from home and parents being key workers we have some students and support staff in site. Due to resources, support staff use spare student laptops. For some reason, these laptops do not play sound on the screens when plugged into the dock. After a bit of messing around I found a very specific solution. The Fix: It's fixed by running Windows Sound Troubleshooter. But only when you are logged in as an administrator, and have plugged an audio (or headphone) cable into the docks audio output, and declined the first repair option on the troubleshooter. Miss any of these steps and the option that fixes it does not appear. I was quite proud of myself when I worked it out. [link] [comments]  |
| Posted: 03 Mar 2021 02:50 AM PST A super short one just to rave my annoyance with certain clients. I manage a small wifi system in a building, we offer internet with unlimited bandwidth and a small amount of devices for about 20 bucks a month. Pretty good right?. But we only offer email support and when a client sends us an email, the system replies with: requests are answered within 24 hours. Usually though, I tend to answer within the first 2-4. Anyways Sunday night at 11pm I get an email from a client who's annoyed that his internet got disconnected. I check his voucher and surely enough, it expired a few hours ago. This client was known not to prepay his internet, so no new vouchers is issued until he pays. I go ahead and reply to him that the voucher expired and that he needs to make a payment but stay nice and provide him a 24 hour voucher to make a payment. Off I go to sleep. The next day same thing, this time the user sends an email confirming payment at 12am, ok then, but of course I don't reply immediately to confirm with the office that it's received, 10 minutes later another email. Asking where his code is, and another. Client literally starts spamming the ticketing system to the point that I've received likely 25 notifications from the same client and calls my boss at 1am to harass him to confirm that payment has been issued. So create a voucher for a client at 1am because he decided it was right to wake up the entire world when he never prepays for his service and always waits till the last minute for everything. sigh [link] [comments]  |
| Posted: 02 Mar 2021 09:02 PM PST I work at a marine transport company, and below is a story about someone who could not wait to get new laptop. $me - Helpdesk Tech $usr - End User $IT1 - My co-worker $usr - Helpdesk my laptop has a swelling battery $me - ok, can you send me a picture, so I can see how bad the battery is swelling. After receiving the picture, laptop is just starting to swell. I then proceed to get the SN and check for warranty. Turns out the machine's warrenty expired last month :( I advise the user that laptop is out of warrenty, so we will need to setup a loaner machine, till new hardware arrives $usr - I do not want a loaner, I want a brand new machine $me - Sorry, we do not have any new machines at the moment. Let me check with my co worker who is in the office $IT1- Sorry no machines $usr - Well, I do not want that, so find me a different option. $me -Let me ask my manger for a update on hardware $usr- Ok User does not bother me for the rest of the day. Next morning $usr - any update? $me - Uh, no its only been 24hrs. $usr - ok, ill ask tmrw $usr - any update? $me - Laptops have been ordered, but no ETA at the moment $usr- urg. This is making me mad. Can I just buy an laptop using my corp card and let you set it up? $me - No, since we do not have correct drivers for that machine. $usr - Fine, can we swap batteries? $me - Usually, we do not do that, but I can make an exception in this case. After swapping the battery, the user still insits on a new machine $usr - I will make your the firs person to get the laptop. People, make me angry sometimes [link] [comments]  |
| Posted: 03 Mar 2021 04:02 AM PST Not quite technical support but similar. I had a lot of experience as a system tester and I was between contracts. I saw a short term contract for a User Acceptance Tester (UAT) which I decide to take as I was a bit bored but thought it would be an easy number. When I start I realise I am really the only experinced tester on the team and the manager while experinced in doing UAT before it was in one company she had worked for in years. In other words her knowledge of that system meant she knew how to use their system but didn't really have any experience creating test plans for a system she didn't know. She wanted all tests to be done on paper and stored was the first sign she was clueless. She asked the team to test things in the most inefficient way possible and had us repeat nonsense tests that didn't test the parts being upgraded. Her basic plan was trying every visible field a 1000 times but virtually nothing on the processing of customers. So the easy number is becoming a very boring nightmare with huge amount of wasted time. I bite my tongue for about 4 weeks. During this time the project manager would regularly visit our area and talk to the manager. Open floor plan so we could hear everything. The PM is asking for a progress report repeatedly but manager says how difficult it is (because she decided to do it all on paper). So after a few weeks hearing this I just chimed in and said it would be possible if we changed a few things around. Really was not hard and would save us a ton of time. PM is delighted and says we should try the way I suggested. Manager very visibly angry at me argues that it would be very difficult to change her "process". PM still wants it and as she explains why it won't work I explain how to address her concerns. PM tells her to make the changes. She is not happy. She also has to sit down with me as I explain what has to be done as she has to understand it. Two hours of trying to explain how it would work and she gives up and tells me to do it myself and show the team and"if they could understand this crazy method" she would be surprised. I download a testing script tool copied in some of the test showed the team they all got it instantly because it is very straight forward. Now the tool was free and the reporting was great but all out needed to do to solve that was write track the daily numbers and enter them into an excel sheet add a few formulas. I explained the need for excel and I would be happy to create the sheets but she says" I know excel thank you very much" She puts me on duty of printing all the tests on paper that are now stored in a database because it is a "government requirement" It isn't. A few weeks go by and the PO comes over and asks where are all the reports are and she says the new system is causing chaos and she couldn't get the reports out and we have fallen way behind. PO turns to me and is angry and asks me why my new system didn't work. I open excel and show him the figures I had tracked because a 10 minute excel sheet was not much work, Not a full report but all the data to easily analysis it more. He is delighted and starts to be puzzled why I had a report and the manager didn't. Manager starts giving out saying I never gave it to her. Had to explain I offered and she refused saying she could do it herself. The PO looks at her and she changes the subject to the data saying the figures are so much lower than they were before. The PO looks at her and asks how she could know as she wasn't able to keep track. She starts going how she just knows from how busy we are. Strange how not needing to get up and down to the printer makes us less busy looking. So I chime in we could look at numbers of paper records. She smirks as her "filing" system proves better than mine. We go to the shelf with all the paper tests. I point to the dated boxes on the lower shelves with 6 file boxes of paper tests then I point to 3 other boxes that just said test scripts. The 3 are from the original process and the 6 are from the new method. I explain how the boxes marked test scripts are not in order so I couldn't date them. We would just throw the in to the box after the pile got too big on the desk and often knocked over and shuffled back together. Then I gave a little nudge to show how crazy she was, "I must admit the headers on the newer test is a little bit bigger. She jumps at this and takes out an old test and a new test. Old mangled test with tons of in scribbles on the test versus a test that had barely touched human hands. There is a 2 line difference, she goes on to say how much extra paper the new tests use. The PM is looking at her in disbelief and asks to see her in the meeting room. She is in there for about 30 minutes comes out grabs her bag and coat and leaves. Close to lunch so the mystery of if she is coming back is there. I go out for lunch come back and can see her sitting at her desk and I o to sit down. She is visible tense as she comes over. The PM wants you to do the reporting and asked would you meet him to discuss any changes he might want. Meet with PM and he wants a pivot table and that is about it. He then asks me to explain to the manager what all the figures mean. Spent about 30 minutes trying and it was obvious she was too mad to listen. It ended up any time she had a meeting she would run to me to get the latest report and sending me emails from the PM because she didn't understand the questions. Very basic stuff like percentages of completion progress rates etc... I stayed until the next event which I will post some other time [link] [comments]  |
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