You need internet for it to work Tech Support |
- You need internet for it to work
- Work just keeps on surprising me!
- The Shy Mouse In the Classroom
- Cursed Compatibility
- Server vs Laptop Policy
| You need internet for it to work Posted: 26 Feb 2021 09:51 AM PST On mobile so sorry for the format So a few years ago I was working as tech support for a security system company an this was on of the many interesting encounterswith customers that I have had. M=me C=customer M: tech support this is me how can I help. Thick southern accent C: yes I was just looking to get help with setting up my cameras. M: I would definitely be happy to help, first you are going to need to go to the camera and press and hold the WPS button till the led is flashing blue. C:ok, the little light is flashing. M: ok now I need you to go to you router and press and hold the was button for 3 sec. C: my what? M:your router, its the box for your internet. C: but I ordered the whyfi. M: im sorry? C: I ordered the whyfi, this system was supposed to have whyfi. M: (facepalm) yes the system is wifi capable but you need to have internet for it to work. C: but is supposed to have whyfi thats what I paid for. Now this goes back and for like this for a few minutes M: ok mam, you will need to get internet for the cameras to work C: then I just want to send them back M: sure thing I will mail you a return label and you can send them back in the same box. C: and could you cancel the whyfi. M: (Facepalm) ye..yes ill cancel the wifi C: thank you (click) M: (long sigh) Now I do have some more interesting storys let me know if I should post them Edit: fixed format and typos [link] [comments]  |
| Work just keeps on surprising me! Posted: 26 Feb 2021 05:30 PM PST Quick Intro - I work at a small hospital in the middle of nowhere. Yay! A user flagged me down in the hallway earlier this week, complaining a computer wouldn't start up for them. They led me into a back office that I'd never been in before (I didn't even know it was an office) and showed me their "dead" computer. The Win95 splash screen started back at me from an equally ancient monitor. Well, that's a relic. User: "I booted it up yesterday and it's been like this ever since. I can't get to the desktop!" I told the user it was dead and pretty much unsalvageable. There was much gnashing of teeth because there were "important files" on there. Their boss got involved. Then my boss got involved. A very circular conversation went on and on and on. My boss' final decision - remove the old beast from the hospital, rip out its hard drive, and put it out of its misery. (Our dept SLA states we don't support anything that is over so many years old.) I borrowed a cart, loaded both the computer and monitor on it while the user glared at me, and brought it back to the IT office to show off to my coworkers. They were amazed that old relic had been missed in our multiple sweeps of the buildings. ("Wait....what office?!?!?!? Where was it hiding?") This job just keeps on surprising me.... [link] [comments]  |
| The Shy Mouse In the Classroom Posted: 26 Feb 2021 10:42 AM PST I worked for the IT department at my university while taking classes. It was a nice gig and I got to apply what I was learning in the classroom into real life situations, plus getting paid, so perks! I had a ticket come into the queue one day about a mouse cursor that refused to leave the top right corner of the screen no matter what the professor tried to do. This was one of the "hot" classrooms that had quite a busy class schedule each day, so I had to wait until the end of the day to go out to the building it was in, to service the machine and check out why this cursor wouldn't leave its corner to come out and work. I racked my mind while walking there: bad mouse, mis-calibration, borked OS, display driver being weird, possession, ghosts, etc.... I got to the classroom and sure enough, when I logged in and saw the desktop, the mouse cursor was repeatedly dancing on the top right corner. Weird.... Nothing I tried fixed the issue. Rebooting, unplugging/plugging in the mouse, REPLACING the mouse with a known good one. I was about to take the computer back to the IT shop, when it struck me.... Our school had received a grant from the state a few years back for some tech upgrades in an effort to make it more appealing to students of the modern day as well as to just get with the times. This upgrade included SMART boards. (You probably know where this is going, but let's continue) The projector was off, but the SMART board was still on and connected via USB to the computer. I looked up in the top right corner.......the janitor had left a spray bottle hanging off the top right bezel of the SMART board and it was pressing against the board and apparently registering as a cursor redirection input. I removed the bottle and VOILA! The mouse came out of its shell and all was back to normal. I took the bottle to the supply closet, stopped by the ticket-reporting professor's office to inform them of the good news (they got a good laugh out of it, as even they hadn't thought to look up a bit to spot the bottle), and headed back to close the ticket. Gotta love those seemingly complex issues with simple fixes, the root cause of which sometimes have nothing to do with a computer at all. EDIT: thanks for the award! My first ever on here. [link] [comments]  |
| Posted: 26 Feb 2021 03:36 PM PST This is one of my favs circa 1997. I was contracting for a roll out replacing all the PCs in the company. I was rock-starring so they gave me all the side projects. One of these side projects was to build out two new training rooms. So i build all the PCs, burn them in, configure the software. I do this all on the bench and then put them all in, and I print out a page of address labels and label each PC and monitor. My thought was that since it is a training room, chances are the room will be empty when you go to work the ticket. I was worried about "fix the third pc in second row." Things are flying and I am on the last row (last four). I plug them all in and get them booting and go up a row to make sure they boot ok. I hear a post beep and think, that's weird. Keep working. Then I hear it again and realise it's been beeping a few times. I go back and sure enough one is posting. I watch it post, gets to the end of RAM check and...reboots. i watch it a couple times and it is looping. So i finish up and drag it back to the bench and plug it in. Boots fine. Hmm. RAM must be loose. Reseat the RAM. Take it back, plug it in...and it loops in post. Hmm. Take it back to bench because something is loose. Re-reseat RAM, reseat hard drive, replace IDE cable (yes, it's that old...1997, floppy drives and no CDROM). Take it back and it still loops. By this time I am sick of dragging this thing back and forth to bench. It's 1997 so this rig weighs 20 pounds, easy. So I plug it into the monitor, keyboard, and mouse from next door PC. Boots fine. Woohoo. Plug it back into its peripherals and it loops. W.T.A.F? I plug in a different KB and mouse. LOOPS! Try only a different monitor and it boots. I still have no idea why (other than some weird feedback), when you plug that monitor into that PC it loops in post. You plug that monitor into any other identical PC (all same model name and revision and identical part list model numbers) and it's fine. I use this story in job interviews because then we can all laugh and be all "tek-no-lo-gee amirite?" [link] [comments]  |
| Posted: 27 Feb 2021 02:57 AM PST TL:DR at the bottom. This happened about 12 years ago to an IT Operator colleague of mine, by an IT Operator colleague of mine. Cast, IC (impacted colleague), CC (Causal Colleague), NM (Network Manager), MWM (Microsoft Wireless Mouse) Our desk sat right outside the small server room so we could easily check on backups and general server statues overnight. Shortly after 3am: IC hears a lot of beeping coming from the server room, and then receives a call from the warehouse director that the email service has gone down. After a few checks over 5-10 minutes the emails are flowing again and the beeping has stopped. Sorted 👍🏼 no further action required 🤷🏻♂️ 9am: NW comes in to a mailbox full of errors messages and notifications of the servers rebooting overnight. They check Active Directory and can't immediately find the folders containing the server settings and policies. They quickly find them in the folder containing the Laptops and panic washes over them as they realised what's going on. The laptops folder have a policy that at 3am, all servers receive the list of outstanding Security updates, along with instructions to auto install them and reboot. So all of our servers inherited this policy and at 3am downloaded and installed every single outstanding update (including the non-compatible ones), then rebooted. They cannot be easily rolled back, and while the backups happened around midnight, most of the days work is well under way, so a restore isn't really an option. 2pm NM speaks with CC as they start their shift, as AD logged that it was then who'd moved the Server folder into the Laptop folder and f*caked things up. We only used AD to manage user accounts (account creation/deletion, password resets), so the team was baffled. I then realised what happened when I saw CC's mouse. These posh Microsoft wireless mice had didn't like our textured wood effect desks and the cursor regularly drifted across the screen. CC's wandering MWM had managed to drag the Server folder into the Laptop folder. CC knew they'd moved something the afternoon before, but didn't think to investigate nor mention it to anyone. NW was p*ssed and revoked our AD access. This lasted all of one week, because NW made them self responsible for all password resets and account management. We also replaced the MWM with bog standard wired mice. TL:DR IT Operator accidentally dragged the Active Directory folder into the Laptop folder, inheriting the policy to download all updates and reboot during the night shift. [link] [comments]  |
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