IT Career [Week 03 2021] What would you like to know Wednesday? General Question Thread |
- [Week 03 2021] What would you like to know Wednesday? General Question Thread
- Job advice ! Just recently passed the security + and I have 5 months of help desk experience
- As of right now in 2021, is entry level IT even worth getting into
- Am I the right kind of person to work in IT support?
- May get offered IT Manager position at current employer. Can I do this, do I want this, how do I prepare, on what terms?
- Wanting to get into IT but I have no clue where to start
- Stuck between two options, need help choosing career decision
- Are there any benefits in getting into Technical Writing after Help Desk?
- Spreading myself too thin? Interested in security, cloud and development!
- Applied to an intern position, will this be like help desk work?
- Two interviews this Friday - What should I be expecting?
- Which career path and Educational background should I peruse
- Help desk vs tech support
- Don't know what to do about underperforming employee without looking like a snitch...?
- How to know if IT "isn't for you" based on struggling with Networking?
- IT career question A+ cert? Or is it worth it ? please help :)
- Would any IT professionals be willing to give feedback on my resume? Post-grad job search
- CS senior thinking of dropping programming and learning SEO
- NetSuite developer, will it be a useful job skill/position next years?
- Graduated a year ago and can't get a job in IT speaking advice
- Should I take a job that might suck for good money or get certs on my own to get right into IT?
- What does studying at work mean? It doesn't compute with me?
- CyberSecurity AMA Series - Weekly AMAs until March
- 5 Yearly Goals for IT Evaluation in a School System
- I have a phone interview tomorrow for an “IT Helpdesk Engineer” and I have some questions! (More info in post).
- Recent Grad wanting to ask a couple questions on starting out in IT.
| [Week 03 2021] What would you like to know Wednesday? General Question Thread Posted: 20 Jan 2021 01:12 AM PST Not every question needs a backstory or long explanation but it is still a question that you would like answered. This is weekly thread is setup to allow a chance for people to ask general questions that they may not feel is worthy of a full post to the sub. Examples:
Please keep things civil and constructive! MOD NOTE: This will be a weekly post on every Wednesday. [link] [comments]  | ||||||||||||||||||||||||
| Job advice ! Just recently passed the security + and I have 5 months of help desk experience Posted: 20 Jan 2021 08:07 AM PST Hey guys I came here from the Comptia group. I just recently passed my security + and completed the trifecta. I have about 5 months of help desk experience and 6 months retail. What kind of jobs can I apply for next because I'm really tired of help desk? [link] [comments]  | ||||||||||||||||||||||||
| As of right now in 2021, is entry level IT even worth getting into Posted: 19 Jan 2021 05:14 PM PST I mean, last year an entry-level position paid about 16-18 an hour, now I'm seeing indeed listings for 13 and 14 an hour, is it even worth working in IT anymore, when I can just get hired at the local American Axles and manufacturing company for 15 an hour, just 10 minutes away from my house? [link] [comments]  | ||||||||||||||||||||||||
| Am I the right kind of person to work in IT support? Posted: 20 Jan 2021 09:02 AM PST I have several years' experience working in helpdesk environments and would like to work in IT support, but am concerned that my lack of IT-specific experience and credentials are not going to make it a serious option. Generally people that know me will come to me if they want their laptop or phone fixed and usually it's pretty simple, I enjoy it too so why not work in support? My goal is to complete the first A+ cert and continue gaining certificates, the tests on the uniontestprep site are no challenge to me. However the examtopics website is so tough and the Mike Meyers guide is a mount everest of information. This is just the first cert, plus I have no real-world experience of designing and maintaining networks so no real employer is going to take me seriously. My best possible learning environment to learn in would be a hands-on workshop working with things physically and having people there to explain things if they get tough. None of that seems to exist anywhere and the only option is the very impersonal and impractical online learning. Passing the A+ is still possible, but it will take months, maybe years, and many, many retries. I've spent my entire life teaching myself everything on the internet so this is hardly the first time I've taught myself online. This is far more advanced, probably the hardest thing you can do is teach yourself a profession and I'm doubtful this is doable for me. Given this kind of scenario would it be right to say if I'm cut out for this? Would it be best to try and get an entry level job where there is at least some training and experience provided? Or given this profile am I the wrong person for IT support. [link] [comments]  | ||||||||||||||||||||||||
| Posted: 20 Jan 2021 06:25 AM PST My current job title does not seem to exist in English (I'm from Europe). I work for the IT department and am responsible for a number of business critical applications and processes. Not really from a technical point of view but more in between business and IT. I advice and make things happen. I make sure our applications meet business requirements, help create these requirements, meet their needs in terms of functionality, usability, performance, security, etc. Before this I have worked elsewhere as an IT consultant and Project Manager. I have 15 years experience in IT. The company is going trough some big changes and our current IT manager will be leaving. Upper management has always been very happy with me and it has been brought to my attention that one of the options they are considering is asking me for the job. Our company has over 500 employees and an IT infrastructure that is above average in terms of complexity. The IT department has 15 employees. There are a lot of problems at the moment and besides that big budget cuts are coming. This would be a major career opportunity for me but it's also a big step and with all the problems we have at the moment it won't be easy. I do have the ambition to one day become (IT) manager but this is sooner and higher level than expected.
Thanks for your insights! [link] [comments]  | ||||||||||||||||||||||||
| Wanting to get into IT but I have no clue where to start Posted: 20 Jan 2021 08:46 AM PST I am trying to take a leap this year and start a brand new career. My friends all recommend getting into the IT field but with everything online it's all extremely overwhelming. My current background isn't in anything related to IT and my undergrad was not either. However I was wanting to get into securities so I was eyeballing the Sec+ cert. But the more I read into it Sec+ isn't really that impressive, is this assessment wrong? My question to you all is 2 parts:
I do have experience with Unix/Linux, VMware, Windows, and some python and c+ [link] [comments]  | ||||||||||||||||||||||||
| Stuck between two options, need help choosing career decision Posted: 20 Jan 2021 10:10 AM PST I recently had the opportunity to possibly get a database/cloud position (SQL BI developer). Only problem is I am more interested in cyber security. I recently got my security+ certification as well. My current job is already working with database but with supply chain and I do not like it atm.. anyone who has experience as a SQL BI developer can say whether or not the role would be more interesting/difficult than cyber security ? [link] [comments]  | ||||||||||||||||||||||||
| Are there any benefits in getting into Technical Writing after Help Desk? Posted: 20 Jan 2021 09:54 AM PST Hello, I've reached the year mark in my first IT job as a help desk in a fortune 500 company and in the year I've obtained multiple certifications including ones in AWS so I've been looking at trying to get my foot in the door for system/network/cloud administration. Obviously, it's not going to be that easy with my current experience so I'm not holding grand expectations for that. In the meantime, my boss recognized my troubleshooting skills(?) and my job description has somehow completely changed to doing full-time technical writing for the knowledge base with a potential opportunity for a full-time position within the next 1 ~ 3 months. My question here is how does that reflect on a resume? Is there even any point in going down this path if I'm not planning to be a technical writer for the rest of my career? [link] [comments]  | ||||||||||||||||||||||||
| Spreading myself too thin? Interested in security, cloud and development! Posted: 19 Jan 2021 01:32 PM PST Hello all, I have a problem with being able to narrow my focus...I'm really interested in parts of cybersecurity, cloud computing and software engineering. I have been making time to learn new things about all 3 disciplines each week and don't see myself preferring one over another and frankly would like to learn them all. Is this even helpful for my career progress? As I know focusing on one discipline would give me much more vertical skill development. Are there jobs where all three are useful rather than 2 of the 3. What should I do or what would you do? For context, I am a non-degree holding security analyst in my first year. Any thoughts, tips would be greatly appreciated! [link] [comments]  | ||||||||||||||||||||||||
| Applied to an intern position, will this be like help desk work? Posted: 20 Jan 2021 11:05 AM PST Here's the job listing info. Role Responsibilities:
Skills & Competencies:
[link] [comments]  | ||||||||||||||||||||||||
| Two interviews this Friday - What should I be expecting? Posted: 20 Jan 2021 10:53 AM PST I have two interviews coming up this Friday after just recently putting my resume out there (for real). I had dabbled in a few job applications earlier in the month but in the last couple weeks I really started the search. I'm currently working on my A+ 1002 studies and have that exam scheduled in February, I decided that in the mean time I might as well see how my resume sticks and what the job market is like. My first interview on Friday is for a junior network administrator for a smaller startup (160 employees) where the core responsibilities are as follows:
Second interview is for a IT Service desk analyst position for a bigger company (1000 employees) Responsibilities for this one are pretty common for most service desk analyst jobs, Active directory being one of the main responsibilities. I've done phone screenings for each and am onto the first virtual Interview, the startup mentioned there can be 3-4 interviews in this process which I find both excessive and a little intimidating. Both positions are entry level and state that applicants can have 0-1 year of experience. I have a business degree in IT Mgmt. and have zero real world IT experience, but have worked in SaaS sales and public service in my last 2.5 years since graduating uni. What should I be expecting in terms of questions? What are good questions to ask? Anything I should research before hand? Any tips are welcome! I'm very excited and a little nervous but am trying to remain confident in my abilities. Good luck to anyone out there applying with ZERO experience, just put your resume out there, anything can happen. [link] [comments]  | ||||||||||||||||||||||||
| Which career path and Educational background should I peruse Posted: 20 Jan 2021 09:35 AM PST Looking for some advice or feedback from someone who is well established into their career. I have two diplomas: 1) Business. 2) Computer networking and technical support. At some point I want to continue my education and get a bachelors and eventually, God willing, a masters. I have worked at Best Buy and those were some of most enjoyable years I had. I liked the environment of helping and educating people on their TECHNOLOGY needs. I've also worked as a tier 1 help desk support at a fairly large company and I enjoyed the troubleshooting and the physical set of stations side of it. I want to combine my Business and IT background. Education wise- I have looked and found: Business information technology , Computer information system, Business information system, and management information system. Career wise- I've found Business technology consultant, business analyst and IT consultant To me they all sound the same but can someone explain the difference and which would be best for someone who likes dealing with/ helping and educating about their technology needs rather than sitting at desk and writing code all day and what career should I work towards? [link] [comments]  | ||||||||||||||||||||||||
| Posted: 20 Jan 2021 09:28 AM PST Hey guys, I'm looking to dive head first into an IT career. I'm currently a locksmith and looking to transfer from physical security (locks) to infosec or potentially networking. I'm currently studying for my CCNA, and I have been applying to a bunch of help desk jobs that will get me in the door. I did a phone interview with one company as tech support for their physical product. The product has networking involved to install, and a proprietary UI for setup. Is this a good route to go? Will it help step up my career, or am I going to eventually jump to a more conventional help desk role elsewhere? Thanks in advance! Edit: here is the job description: Responsibilities include over-the-phone and email technical support primarily on our network-based products, answering questions regarding installation, wiring, programming and troubleshooting. Knowledge of PC's, networks, and network configuration is required. Specific product training is provided. Essential Functions • Answering approximately 20-30 support phone calls per day, addressing a variety of questions from features & functions, programming, and troubleshooting • General PC use for support ticket creation, email, and product research • Network-based product support • Understanding and communicating product features, installation, programming, and troubleshooting methods to customers • Hands-on product use, with product testing and programming for troubleshooting purposes [link] [comments]  | ||||||||||||||||||||||||
| Don't know what to do about underperforming employee without looking like a snitch...? Posted: 19 Jan 2021 04:06 PM PST I don't know if this is super IT related as it could apply to tons of jobs. Basically we both work at an even level as "glorified helpdesk" for a manufacturing company. Thing is, the company is multiple sites, and we NEVER see our manager (Even worse with covid travel restrictions). He does not check in on tickets very often. He does not hold team meetings. He talks to us about how things are going like twice a year outside of short messages (Mid year review and year end review) Basically as long as the users are taken care of (And they are with me doing 80% of it), we are out of sight, out of mind for him. So our manager has no idea that my co-worker is taking half-hour long bathroom breaks multiple times a day. That he tells users the wrong information. That he loses assets until I go find them. Every time I've tried to encourage my co-worker to find things to improve his performance, he's super defensive and like "You're not my manager", and he's right. Going to our manager with my concerns seems to be the only option (not even sure he'd care), but boy does it feel like snitching and spying on someone else's performance, which is not a workplace culture I want to encourage. [link] [comments]  | ||||||||||||||||||||||||
| How to know if IT "isn't for you" based on struggling with Networking? Posted: 19 Jan 2021 09:04 PM PST I have been pursuing self-study of IT through some comprehensive online courses and CompTIA exam prep courses-- and despite my best efforts of repetition, cross-referencing other materials, and asking questions in the course's forums-- I can't for the life of me grasp the Networking portions (with it being geared towards beginners). I keep repeating video lectures and starting over to review previous concepts until things click for me, but that is taking so much time of continuing to be just as lost while the person is speaking, which gives me no confidence to go further in the lessons while I'm still confused with the current one. While I'd find it lame to give up altogether because that section is hard for me, I'm also trying to discern the wisdom in spending this much time and energy into trying to studying IT as a whole if every potential career in it is going to require broad Networking knowledge beyond a mere superficial understanding of memorizing definitions and terms from the courses? (I think a lot of it has to do with it being all videos/narration/articles and not getting my hands dirty) I guess my question is if there are IT jobs where Networking knowledge isn't an emphasis, or if this is a sign for me to focus more on coding/developing (which I was also studying) if that type of discipline is something I seem to comprehend better. [link] [comments]  | ||||||||||||||||||||||||
| IT career question A+ cert? Or is it worth it ? please help :) Posted: 20 Jan 2021 08:18 AM PST Hello everyone. I've been job searching and I can't seem to land an interview. I really want a help desk technician job. Currently I have an associate in computer information technology. 1 class away from my bachelors in management information systems . 3 years part time internship with a IT department . I still can't seem land that entry level full time job. I'm considering taking the A+ exam in hopes that it will unlock a job opportunity. I was hoping someone could tell me if this is a good idea ? And what is the best (somewhat cost Efficient) material I should buy . [link] [comments]  | ||||||||||||||||||||||||
| Would any IT professionals be willing to give feedback on my resume? Post-grad job search Posted: 20 Jan 2021 07:47 AM PST Any ideas on how to improve my resume would be greatly appreciated. I am currently going into my last semester on my bachelors and I am in the midst of job hunting for my first IT job. I have a previous summer internship working on a help desk/tech support and many years of customer service based jobs. Thanks in advance! [link] [comments]  | ||||||||||||||||||||||||
| CS senior thinking of dropping programming and learning SEO Posted: 20 Jan 2021 07:42 AM PST I really wanted to get this of my chest for a few years now. I'm scared that even though i'm a CS senior my programming knowledge is really bad. For example, I've passed all of my backend programming exams but i feel like i'd be useless on real life projects at work. We didn't really create anything during college that i could put on my resume. Ofcourse most of the blame is on me, because i didn't care to deepen my knowledge by studying at home. But the frontend college stuff was more useful compared to backend. I'm more confident with frontend because i see the result of my work right in front of me, i know what i'm doing at all times. And i am more of a creative person than a logical person. I have built some responsive sites using HTML/CSS and Bootstrap, and i've also learned quite a bit of Javascript and Jquery. I also learned(a small amount though) how to use AJAX with Jquery to get stuff from some server and showcase it on my site. I've also made a WordPress site on MS Azure as a project for an exam, i had to use WooCommerce to create an online bikeshop, i think it looks alright, here it is: Početna stranica - Fiery Bikes (fierybikesandgear.azurewebsites.net) BUT THE PROBLEM IS I just don't think i can do a good job with programming as my career. I don't hate it a lot but i don't like it either. And i'm not confident in my ability. My worst fear is getting a job, and on my first day i have no idea how to perform the tasks that are given to me. Every second of programming i felt that i was slowly dying without even noticing. Metaphoricaly, I felt like it was sucking out the color out of my world and everything was slowly turning into black and white, my mind included. Everything became a series of 1 and 0. But i want a job in the IT industry, because i've always liked tech and because i'm closest to landing a job in this field compared to other fields. I feel like because coding is all i know i will have to get a frontend dev job. And i can't go back to college to study something else for 4 years. I want to get a job by the end of 2021, that's my goal. So I searched for IT jobs that require no coding and found SEO. I learned a bit about SEO in college and it sparked my interest because there is this ,,human'' side in marketing that i didn't really ,,feel,, in programming. And i've found literal teenagers online that have somehow landed jobs in the SEO field just by learning at a bootcamp or from an online course for a few months. I don't care that much about money, i never wanted a high paying developer job because i'm bad with dealing with stress. I'd rather work for less but be happy and relaxed. So i was thinking of giving myself about 6-12 months to learn SEO. I don't think that i'd need more time, because i know a thing or two about frontend. I don't know if i will like SEO but i know that i'd rather first give a chance to a career in SEO than in programming. I could really use some advice. I am sorry if i bored you with my whining or my bad english. By the way i am 22 years old. [link] [comments]  | ||||||||||||||||||||||||
| NetSuite developer, will it be a useful job skill/position next years? Posted: 20 Jan 2021 07:12 AM PST To keep it shortly, id like to read some opinions about my situation, just got offered a job position as Netsuite developer, first job ever, only academic experience in other languages/technologies... is it a good job for a "guaranteed" future, will the skills be useful next 10 years ? i also have a java job but since its more far from home i'd be happier with the first one Sorry for my english since I'm not a native speaker and thank you all for your time :) [link] [comments]  | ||||||||||||||||||||||||
| Graduated a year ago and can't get a job in IT speaking advice Posted: 20 Jan 2021 06:38 AM PST Hello all, I graduated with my BS in Computer science last year. I am feeling really defeated at the moment because I have had no luck finding a job. I had a internship during my last semester at a data center, but they legit did not train me or help me when I asked for help. So basically I still have no experience, beside what I did in school. I probably applied to over 50 different places and only ONE response saying I wasn't a good fit probably because I have no experience. Is there certain job search sites I should be using besides indeed, glassdoor, google? I am a really fast learner, I just need to get my foot in the door. I'd like to work from home to avoid contact with people to avoid getting and spreading corona. Any advice would be GREATLY appreciated! [link] [comments]  | ||||||||||||||||||||||||
| Should I take a job that might suck for good money or get certs on my own to get right into IT? Posted: 20 Jan 2021 06:27 AM PST I'm currently STRESSED so I just need to get thoughts out and get some perspective. So I have zero IT experience, I'm very close to a A+ cert. I got offered a big corporate job that's a big pay bump: I currently make a little less than 12 an hour and this job would pay 16 an hour and then it escalates to almost 20 an hour after three months. The job is data entry and setting up customer with some broadband related stuff as this is a huge broadband company for other companies in the Boston area. It's technically in the IT department but not an IT job. They want people to move up and keep getting certs. The money sounds good, they'd pay for a CCNA it sounds like and I would get other certs on my own. It just sounds like a job that might suck for a bit? Just boring data entry and talking on the phone? But the money? And the possibility? I'm also trying to keep in mind that everyone goes at their own pace in life. Maybe I spend a year here and then go elsewhere within the company or not? Any thoughts would be appreciated, they gave me only today to consider the offer. Edit: so it's also a temp to perm position and just saw a bunch of reviews around a very high turnover rate of either these people leaving fast or just getting let go. [link] [comments]  | ||||||||||||||||||||||||
| What does studying at work mean? It doesn't compute with me? Posted: 19 Jan 2021 08:20 PM PST I've never had a job with downtime even before IT. I have a little less then a year of experience in IT. Been with current employer for 7 months. No downtime. Calls back to back. If there is a break in the calls we would need to be looking at our tickets. We get busy with calls and tickets submitted build up. Calls slow down we turn to the queue. It's a never ending cycle. I don't know anything else so I'm confused about the concept of studying for a cert or something on company time. If I had downtime to do that I'd assume it was a bad thing and that they might figure out they could let me go and squeeze more out of the team. Just saying. My company doesn't run to give us free time. They expect us to work nonstop. If we got caught up with tickets and had nothing to do I'd worry about my job security. I just have people ask about why I couldn't put in some study time at work and it just doesn't make sense to me. I've never worked a job where I could stop on the clock to do something like that. Do we some places really have the downtime to do that? Or do you all get creative? I am looking at other jobs. Something less busy. Even though my current employer isnt terrible. Just feels a little unorganized and understaffed. But it's gotten better over time. [link] [comments]  | ||||||||||||||||||||||||
| CyberSecurity AMA Series - Weekly AMAs until March Posted: 20 Jan 2021 05:37 AM PST Hi everyone, Over at /r/CyberSecurity we have been running week long AMAs with industry professionals focused on all aspects on the cybersecurity industry. This AMA Series is kind of like a 'virtual careers expo', and is aimed at those looking to make the transition to, or advance their cyber security career. These AMAs are designed to run for an entire week - personally, I don't like the small 3-hour AMAs because I always miss them. These longer AMAs should hopefully enable greater engagement and more dialogue between those asking and those responding. Our long term goal being the creation of a Knowledge Base or FAQ based on the content of the AMAs. Hopefully then this FAQ can be referred to by people seeking to join the industry in the future. Below is the AMA Schedule, which is also in the /r/cybersecurity New Reddit Sidebar. The next AMA will be from a member of Akamai's Security Intelligence Response Team (SIRT). If you're interested in learning what Cyber Security is like for one of the largest CDNs in the world, come check it out. The thread goes up at 0900 GMT-5.
Here is the link to the scheduling thread: https://www.reddit.com/r/cybersecurity/comments/k2kpv3/ama_schedule/ Please, if you're interested in a cybersecurity career, make a reminder for any AMA that interests you and come check it out! Also, if you feel like you would like to participate as a responder for an AMA, please email cybersecsubreddit[@]gmail[.]com [link] [comments]  | ||||||||||||||||||||||||
| 5 Yearly Goals for IT Evaluation in a School System Posted: 20 Jan 2021 05:02 AM PST I work in a public school system and my director of technology is asking for 5 yearly goals as part of my evaluation. Any suggestions for what a tech director might want to hear as part of my yearly goals? [link] [comments]  | ||||||||||||||||||||||||
| Posted: 20 Jan 2021 04:58 AM PST Hello everyone! I'll try and keep this somewhat short, but I have a phone interview tomorrow for a dental office IT HelpDesk Engineer tomorrow morning and I just wanted to see if anyone had any insight on good interview prep/what to expect. I'm transitioning from healthcare -> IT so my experience is limited. I've almost completed the Google IT Certificate (I know it may not add much, but it has taught me and this job is entry level) and had to take an assessment on Indeed.com (it was actually pretty tough). I did not feel confident about my answers, and assumed I wouldn't get a callback, but here we are. I guess I really want to know what kind of questions to expect? Do they typically ask pretty technical questions for entry level positions or is it more customer service focused? I would really like to get my foot in the door and start building on my experience within IT, so I want to do well (also doesn't help my hours in healthcare have been cut, I deal with COVID-19 residents daily, and my pay has been cut - so my income has been shit). If anyone could just provide any insight that would be awesome! These are what the "qualifications" ask for: Driver's License (Required) High school or equivalent (Preferred) Windows: 1 year (Preferred) [link] [comments]  | ||||||||||||||||||||||||
| Recent Grad wanting to ask a couple questions on starting out in IT. Posted: 20 Jan 2021 04:50 AM PST Just recently graduated with 3 associate degrees. LAN Networking, LAN Security, Cyber Security. I am about to get A+ and then want to get CCNA and Sec+. I have no experience besides school and certs, although I am the networking/cyber sec tutor at the college I went to. Is there a way I can skip help desk all together and get a job as a network admin? My goal is to get into cyber security as an analyst as well. I was just hoping someone can point me in the right direction on what I need to study or do. More skills I need to acquire to put myself at the top when I submit my resume. Thank you. [link] [comments]  |
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