IT Career [Week 03 2021] Resume Review! |
- [Week 03 2021] Resume Review!
- My journey from 18$/hr helpdesk to 240k+ over 12 years. Age 37.
- Go where you are valued, both economically and personally
- Is it right to accept a job offer after I’ve been moved to a better position at my current company?
- Could really use some resume help / critique / advice
- How could a 14 year old start right now to eventually get an IT related job in the future.
- What doors will a Masters in IT unlock for a person with a background in tech sales?
- Career Move from Field Technician to DevOps... How?
- I've come to the conclusion that my resume sucks and I need help.
- Keeping the skills up while on a college sabbatical?
- Should I take the CCNA or CCNP? I’m currently at Network+ level
- I’m doing it. I’m taking a massive pay cut to leave a toxic workplace and focus on my future.
- Is it worth it to go back to school to get out of my grating job?
- Need some Advice regrading certifications in the IT sector, specifically in UK/AUS
- Good job listing platforms besides Glassdoorand LinkedIn?
- 30y/o in helpdesk role - What are my options if any?
- How IT and Computers have Affected Us task for it lesson
- Recently Moved to EDI From Sap and I'm having nightmares about logging in to work.
- It's okay to get help if you're struggling in work/life/job hunting.
- How long does it take to get more access in help desk?
- Deciding my next steps after 7 months in current position: In need of professional advice
- Wanting to pursue a career in IT but is it too late to start?
- Is IT the right career for me? I am desperate for Advice!
- Is this a typical IT Intern Support experience? Seeking Advice
- Is development experience relevant for IT Helpdesk position?
| Posted: 22 Jan 2021 01:12 AM PST Finding it is time to update the good old resume and want a second set of eyes and some feedback? Post it below and let us know what you need help with. Please check out our Wiki Section for Resumes before posting! Requesters:
Feedback Providers:
MOD NOTE: This will be a weekly post every Friday. [link] [comments]  |
| My journey from 18$/hr helpdesk to 240k+ over 12 years. Age 37. Posted: 21 Jan 2021 05:50 PM PST Started in helpdesk at age 25 in 2009. No college education and only high school diploma. Video gamer. Loved computers. Writing this not as a guide for what you need to do, but what worked and what was successful for me. I hope it helps someone. 2009-2010 Helpdesk Tech 18$/hr Loved what I was learning about AD and decided to dig in with Powershell. Learned the ins and outs of powershell and started to write my own tools to make my job easier: Password reset software, account lookup, pulling information from SCCM, the works. I'd ask the other guys on my team what they'd like to see or what would make their job easier and I'd find a way to make it happen. 2011-2012 Helpdesk Engineer 45k/yr Here I was escalation for the techs. Continued to find ways to reduce tickets: self service password reset software, spearheaded windows 7 deployment, reviewed ticket logs, found ways to better leverage existing management tools. Lobbied for MSFT to come in and do some training with me on SCCM so I could learn the ins and outs of managing a larger userbase (~1000 employees). Constantly made contacts with the sysadmins, learned as much as I could about storage, virtualization, linux, etc. Asked for extra projects. Came in to work an hour early every day and left 1-2 hours after quitting time. Brainstormed ways to make a difference to the company I worked at to further reduce tickets or workloads from other teams. 2012-2015 Sysadmin 60k-85k/yr Started out as storage admin at 60k as mentioned at the same company. Helped create volumes, raid groups, etc. Called all of our vendors and asked them to teach me as much about storage as they were willing. Went to a few classes for NetApp & 3PAR. Got certified in NetApp (7mode at the time). I started automating storage tasks with Powershell. Got everything automated to where projects that would normally take several hours or days were done in minutes. (FC Storage zoning, for example). After a 6mo-year (my timelines are a little fuzzy, hard to remember) and getting this automated and refined, I started working more with the VMware team, learning as much as I could, worked with them on ways we could integrate with storage, I requested a few VMs with rights so I could learn more about VMware (note: this can be really hard in very large organizations where everything is highly controlled and silo'd). Did the same as before, pushed on it. One of the VMware guys quit. I immediately scheduled a meeting with the VMware team manager. I made it clear that I was interested in taking on the position, and that I had automated my previous role sufficiently to be able to handle both VMware and Storage tasks. Stated I didn't want a pay raise, but instead requested a VMware VCP training course. Did the same as before, find where things need to be efficient, find ways to save money for the company, find ways to learn more without your company needing to invest more. Eventually I was handling Backups, VMware, Storage, Load Balancers (F5), & Physical Compute. I did not take on or have interest in Network or Security. After another year and a half of doing this I scheduled a meeting with the CTO. I explained that I was doing the job of five and that my salary was out of alignment, I kindly requested that he consider bringing my salary in to the ballpark of where a VMware/Storage administrator should be. He offered me 75k. I said 85k was more than fair, especially considering what I was doing for the company. He obliged. Because I was handling so many different technologies on a day to day basis, I was also working with our vendors that sold us all of those projects. I learned as much as I could about as many different technologies as possible. Because I was responsible for what amounted to 5-10m of budget, because I had my hands in all parts of the org, had automated most of my tasks, I was involved in all technology purchases not related to Network or Security. 2015-2017 Systems Engineer 110k/yr 1 year after the salary increase I applied to one of those vendors, or VARs (value added reseller). I gave the company I worked for a 3 month notice. They were unable to fill the position and contracted me back for 3 additional months while they proceeded to hire 4 people to replace me, I helped them interview. The new company asked me to move and laid me off after a total of 6 months of employment. I found a new job 3 days later and accepted. I worked for a very small outfit doing UCS/SRM deployment for 6 months and got a job at a local var. Continued to learn and push. Learned as much as I could. Bought a home lab. Had my own VMware environment (with free licenses). Sold, implemented, and supported hardware from all sorts of verticals. Still managed to stay away from Networking & Security. If a client bought VEEAM, I would go get the same software I would be deploying for them and do it at home 3-4x before meeting up with the client. I looked like a pro to the client and I had only used the software the day prior. Started bugging the AWS guy to teach me more. You're probably starting to see the pattern by now. He quit and we were going to lose our AWS partnership unless someone got a solutions architect associate certification within the next two weeks. I let my boss know that I would handle it, but I needed two weeks off to do it. Studied every day, 12 hours a day up until the test. Made my own AWS account and used my own credit card to get things going. Bought an online training course and pushed on it. Saved the partnership with AWS and they started giving me AWS projects to work on with clients. 2017-2020 Solutions Engineer/Architect 160k-190k Managed services & private cloud organization reached out to me to help them sell their cloud. Note, this is all technical sales, NOT hard selling. My commission at the time was only about 20-30% of my pay. Agreed to sign on. After 2 years of always learning, pushing, and going after more I scheduled a meeting with the Director for Solutions Architecture to make my intent known. It was pretty funny actually, I've been doing so well (#1 across the company) that when I called him he said "Ah man, I was hoping you'd call me" and I said "Ah good, I'm sure you've been wanting me as a Solutions Architect and I'd be happy to work for you. Let me know when the first interview is." (note: I already knew the guy pretty well, heh, wasn't a cold meeting). Acted as Solutions Architect at around 190k for a year before I started to get incredibly bored. I was only helping to sell a single product. Set up kubernetes at home because it was a huge gap for the company and held trainings on containers. I did not like learning about products that I couldn't sell. 2020 - Today Solutions Engineer 240k Turned down a job at AWS as a Solutions Architect to work at a large VAR as a Solutions Engineer at the same pay. I did not want to be limited to only AWS. Yes, I realize how crazy a statement that can seem to some. The company I'm at is quite large, but not the behemoth that is AWS. The path is there ladies & gentleman. You have to want it so bad it hurts. So bad that you go home wondering how you can make a difference at work. You go to sleep excited to learn the next new thing tomorrow. So bad that you're not afraid to schedule a meeting with the CTO to tell him you want more out of your job. That you'd be willing to make less to learn more. That you want more pay because you have a track record showing that you've earned it. That when you start to realize your value you recognize it and move to a new company, expecting a high salary as a result. You can't make salary jumps like this by staying at the same company. I worked hard for this, and you can too. What's next? I'll keep pushing. I think I want to be CTO at a company someday. Not sure what that path looks like yet. If this helps one person, it was worth the time to write it up. [link] [comments]  |
| Go where you are valued, both economically and personally Posted: 22 Jan 2021 10:34 AM PST TLDR/ New CIO comes on board, tells me I'll never make it as an IT PM. A couple months later, everyone is leaving and he offers me a higher position with a slight raise to get me to stay, only for me to tell him that I got a position offered as an IT PM. Worked for a company for almost 5 years, and grew through the ranks starting at Level 1 helpdesk to level 3. Built great personal relationships with a lot of the end users and they all say great things about me (becomes relevant later). Great environment with a great team until a little under a year ago when we got a new CIO. During this time, I was telling my boss the IT Director, that I was interested in doing some more PM work so he helps me out and starts giving me more work in that area while guiding me until the position opens up officially. New CIO comes on board. Immediately the environment starts changing and people start dropping like flies. CIO tells me to my face that I am a terrible PM and that I'll never make it in that career after a minor mistake on one of the projects. Heard rumors that he told my boss to fire me too but he backed down after others told him what a great employee I've been through the years (those end users that I mentioned earlier, many of which are in high positions). I see the project to completion, get praised by the key stakeholders, in front of the CIO, about what a great job I did but was already mentally checked out and started looking elsewhere. People keep leaving the company including my boss until me and an intern are the only ones left on the IT Ops side of the department. Out of desperation, and probably in an attempt to try and keep me, CIO offers me a supervisor position with a 5% raise. The look on his face when I told him that the day prior I had officially received an offer as an IT Project Manager at another company... Priceless! New job comes with a 25% bump in what I was making and they are paying for me to get all my PM certifications! [link] [comments]  |
| Is it right to accept a job offer after I’ve been moved to a better position at my current company? Posted: 22 Jan 2021 06:01 AM PST Is it right to accept a job offer after I've been moved to a better position at my current company? This is a little.. all over the place. When I first started this job, I knew it wasn't a good fit. The hours, the work, etc. over time it quickly got to me and I just lost all motivation. I made two "mistakes". One I got written up for, the second I got pulled away and we talked about whether or not the job was a good fit. I was honest and said no, that I've been feeling this way for awhile. Long story short, they worked with higher ups to move me to a better position but keep me in the same department as they think I have a lot to offer the company and they really like me as an employee. My new assignment is much more my style. Now I'll just add in this company is really an amazing company. It's been voted top 10 best places to work in the U.S. for the past 20 something years, and it shows. Well. Before I was moved, I applied for another position at another company I have always considered working for. I got an interview and did very well. They invited me back for a 2nd interview. I still have to get a job offer and etc. so nothing is final yet, but if I do get a job offer I'm still pretty set on leaving. This company I interviewed at helps people, they help kids and people in bad situations, I know I'd be good at it. I love the idea of using my skill set to help people and not just help my company. I would get to help make a difference in the world. My question is if I get the job offer and the money is right and everything is great, is it wrong to leave my current company after they have tried so hard to make me comfortable and give me a future here? Not to mention, when I leave they would be very short staffed. And the people I work with are amazing. [link] [comments]  |
| Could really use some resume help / critique / advice Posted: 22 Jan 2021 08:11 AM PST Hey guys, I'm looking to get into I.T. full time, but my resume hasn't been receiving a lot of hits on the job boards. I was wondering if you guys wouldn't mind taking a look and letting me know what I'm doing wrong? If there are any individuals out there that have the ability to hire candidates, I'd love to get your input as well. I'm not really sure what position I would fall into, given my experience, or lack there of. I was thinking maybe I would qualify for a help desk or desktop support position? Again, I have no idea and could really appreciate some guidance. Thank you guys in advance and I look forward to your feedback! [link] [comments]  |
| How could a 14 year old start right now to eventually get an IT related job in the future. Posted: 21 Jan 2021 11:11 AM PST I may not get taken seriously, but I just want to know of any resources or information that are out there that could possibly get me started. I should really say 15 because my birthday is in March. [link] [comments]  |
| What doors will a Masters in IT unlock for a person with a background in tech sales? Posted: 22 Jan 2021 07:50 AM PST I have a BA in cultural studies, and about 5 years of SaaS and PaaS sales experience. I am considering a Masters in IT, as I am tired of the pressure and quotas of sales, and think I would function better in a more project oriented, technical role. I currently have my AWS ASA cert, and I know entry level Java and C++. What types of steps could I take with a masters in IT? [link] [comments]  |
| Career Move from Field Technician to DevOps... How? Posted: 22 Jan 2021 06:52 AM PST As the title says, how do you realistically try moving into DevOps from a network technician background with minimal development experience. Most roles ask for 2 or more years of development experience. I have experience deploying infrastructure on Microsoft Azure and GCP. How do I go about this? [link] [comments]  |
| I've come to the conclusion that my resume sucks and I need help. Posted: 22 Jan 2021 10:33 AM PST Hi all. I graduated last year with a IT degree, no certs, no internships and no experience. And right now I am struggling quite a bit to even get a HelpDesk job. I suspect my resume is not very good, even though I had my uncle who works with computers help me out. (I have no idea what he does, but the closest role he described it to be is Database and SWE and he lives in a different state). I also have another problem, I have no idea what I want to do in IT. I have no "favorite" classes that I took, but there were some that I did rather well on, Programming in Java, Python, SQL/databases and some of the System Admin classes, so I suppose I at least have that going for me. Another concern that I have is I feel like I either wasted my time in college or maybe the IT program at my school wasn't all that great because I barely remember anything and I couldn't get past a phone technical interview for a Junior System Admin role. I have no idea how, where or what skills I should improve on in order to land an entry level job. Are certs worth it for me? Is helpdesk really the first step even with a degree? Should I be trying to land something other than Helpdesk? What skills should I already have and know well before even applying? What projects should I complete on my own to help make my resume better? [link] [comments]  |
| Keeping the skills up while on a college sabbatical? Posted: 22 Jan 2021 04:33 AM PST Without getting into the background, I'm taking a sabbatical from IT while I go back to college. Because of lower level prereqs, I've got a bunch of free time, and thought I could use some of it to keep up with the more practical side of IT work. Ideas:
[link] [comments]  |
| Should I take the CCNA or CCNP? I’m currently at Network+ level Posted: 22 Jan 2021 09:26 AM PST I'm looking for advice on which one I should start studying for. Some background:I have my network+ currently and I really want to further my understanding of networking first and foremost. I already have a job in IT but I'm looking towards the future, and it seems no matter where I go having a strong understanding of networking is a must. But for now I'm focused on expanding my knowledge(which is network+ level) I know conceptually there is a lot of crossover between the network+ and CCNA. I'm wondering if I should take the CCNA first and then the CCNP or go straight for the CCNP. I'm open to either option. I'd appreciate any advice! [link] [comments]  |
| I’m doing it. I’m taking a massive pay cut to leave a toxic workplace and focus on my future. Posted: 21 Jan 2021 07:17 PM PST As the headline reads, I'm accepting the fact that I will lose a ton of pay to get out of the toxic work environment I'm currently in. I give my all.. days, nights, weekends, and any available time to be on call. I thought it was going to get better but after years of this it isn't and won't. Such thanklessness for this long takes a toll and I wish them the best but I have made my impact and need to move on. I am staying in IT but choosing a path that now works for me and my own future instead of the greedy corporation's. Anyways, rant over. [link] [comments]  |
| Is it worth it to go back to school to get out of my grating job? Posted: 22 Jan 2021 08:28 AM PST I currently work at a RV shop as a janitor, I'm 26 and dropped out of college after I had my son to be there for him. He's older now and I was wanting to know if it's a good idea to go to something like WGU and get enrolled to sign up for an internship and get out of my job. [link] [comments]  |
| Need some Advice regrading certifications in the IT sector, specifically in UK/AUS Posted: 22 Jan 2021 07:24 AM PST Hello there, Currently I'm actively seeking employment in IT, I've got 7 (feeling useless) years of various IT academics behind me. While I'm sat at home for approximately another three months I want to gather at least one or two certifications if possible to aid in my future job applications. In terms of jobs - I'm looking for SQL DBA jobs primarily but I've looked specially for a year with no luck so at this point I'll take Helpdesk if I can get it. My question being - In the UK or Australia what are the most useful certificates to have for the field?
Thank you for your time. EDIT - Misspelled Regarding in the title. [link] [comments]  |
| Good job listing platforms besides Glassdoorand LinkedIn? Posted: 22 Jan 2021 07:23 AM PST It's been 2+ years that I've been at this job, I'm making shit money and wearing out my personal vehicles as a field technician, and you guys inspired me on my previous post to start moving forward. Thanks, guys. [link] [comments]  |
| 30y/o in helpdesk role - What are my options if any? Posted: 22 Jan 2021 02:36 AM PST I've been in support since I've been working I progressed to Senior in my last workplace (working there for 8 years spent 4 as a senior) and found there was just no progression there. I moved in December to a new role for less money but with the hopes of maybe upskilling a bit but Im worried this may not be enough. I get constant good feedback and go above and beyond where I can in my current role but I think for my sake I need to move to something new but have no idea what I want to do really. I think at this stage I need to get upskilling in something like Dev operations or Web dev etc or I'm going to be stuck at the helpdesk level and I could really use something new. Do any of you have experience in moving in a situation like this and are there are any more straight forward roles swaps from support? Any and all feedback welcome! [link] [comments]  |
| How IT and Computers have Affected Us task for it lesson Posted: 22 Jan 2021 06:20 AM PST Effect on the individual ● Education- Positives: you can teach and learn online you also can research different things that you need to research. It allows people to learn from home if they are unable to come to school. Negatives: the negatives are that people can get distracted and not pay attention to actually doing any tasks and instead play games. ● Social media- Positives: you can make new friends and meet new people, talk to them and keep a conversation with them. You can also make money off twitch or youtube. Negatives: some people are "toxic" and some people bully online which might lower someone else's self confidence people also commit suicide becasue of bullying online. ● Gaming- Positives: you can meet new people, also make friends, make money out of it and spend time enjoying your game. Negatives: it might be addicting also people's behaviour might change. Effect on society ● Relationships- Positives: you can have someone that you can talk to about your problems. Negatives: spending too much time with your girl might affect your relationship because she won't be as excited to talk to you because she can do it through social media. ● Entertainment- Positives: you can spend your time nicely with others by for example interacting with them through some kind of app you can't use to talk with others like skype or play games. Negatives: Children nowadays who spend most of their time on playing games for entertainment have damaged their eyes and spent their time off studying. Effect on employment ● Job losses- Positives: after you lose your job you might be able to find one easily online because there are many options available on the internet. Negatives: after you lose your job you might not be able to find a job that you are interested in and will have to work in those ones that are available. ● Changes to jobs- Positives: you can find a job easily without any problems because there are a lot of employers that are looking for new employees. Negatives: People are generally fearful and distrustful of change. Changes that involve new and complex technologies are especially stressful, particularly to older and less educated workers. ● Automation and robots in the workplace- Positives: robots do most of the work that a regular human can't do for example big factories need robots and other machines to make sure that their products are made in time. Negatives: Robots are not humans so you can't communicate with them as well and they are expensive and if one breaks down you will have to pay a fortune for another one. Effect on communities ● High street shopping- Positives: you are able to shop online without leaving your house. Negatives: you don't know if the things you are buying will fit you because they might be too small or too big. ● Social media groups- Positives: Having a platform to showcase technological savvy and creativity.Increased self-confidence by empowering introverts to express their ideas.The ability to create lifelong friends.Strengthening social awareness and empathy. Negatives: multiple studies have found a strong link between heavy social media and an increased risk for depression, anxiety, loneliness, self-harm, and even suicidal thoughts. Social media may promote negative experiences ● Local events- Positives: you can find out about any incoming events online or on social media so you are able to attend more events because you know when they are happening. Negatives: people that might want to hurt other people might find out about an event online and try to do something wrong to the people attending them, for example a terrorist attack. Legal and ethical issues ● Criminal activities- Positives: we can find out about any criminal activities online now and also track the events that are happening. Negatives: there may be people using the internet for criminal purposes for example hacking or identity theft also hacking someones bank and robbing their money. ● safety online- Positives: people are safer online now because other people and platforms are monitoring what others are saying also police might have access to all the messages sent. Negatives: cyberbullying (bullying using digital technology)invasion of privacy identity theft your child seeing offensive images and messages. [link] [comments]  |
| Recently Moved to EDI From Sap and I'm having nightmares about logging in to work. Posted: 22 Jan 2021 05:54 AM PST I was working in sap..Joined as a fresher in march. I've only been in EDI for last 2 months...I'm completely strung out. I understand how things work theoretically but practically I am unable to do anything at all. It is extremely frustrating. I am also facing issues in on-call, Don't have any idea how to tackle it at all and seems like a weekend-ruiner. Any suggestions on how to get better at EDI and how to balance out the on-call schedule. [link] [comments]  |
| It's okay to get help if you're struggling in work/life/job hunting. Posted: 21 Jan 2021 08:12 PM PST I see a lot of people struggling in interviews, being anxious as all hell for them. Especially if they don't currently have a job, or have a job they aren't happy with. I know, I'm one of them. It can be really tough for some people to pretend they're outgoing, or to not appear totally anxious when interviewing. Don't be afraid to look into mental health services to help you deal with these problems. I recently had a breakdown from stress at my call center job, which was compounded by failing multiple 2nd interviews and getting passed over for positions that are waaaay better than my current one. As it turns out, many of you might literally just have a mental health disorder that is very possible to treat. I would spend entire interviews attempting to reign in my fidgeting, and trying to not sound too anxious/freaked out while answering questions. I would know the answers, and knew I could do the things asked of me, but my anxiety would always make me seem weird or unsure. After talking with a professional today, I was diagnosed with a mood disorder and given medication to help calm my anxiety. Even without taking the medication yet, I feel a thousand times more calm and comfortable knowing that it's not just "my fault" for "being fucked up", and I think a lot of us can benefit from that knowledge. A lot of us seem to be so wound up on our own success, or lack thereof, or wound up on trying to not "be a failure" that we end up blaming ourselves for things that are treatable with help. TLDR: It's okay to get mental help, especially if you're struggling. Is your job making you anxious, or depressed? Are you super anxious and scared on interviews? Do you feel guilty for not "being better"? Maybe you should look into getting professional help who can provide you better treatments and outlets for those emotions instead of piling it all on your shoulders. [link] [comments]  |
| How long does it take to get more access in help desk? Posted: 21 Jan 2021 10:33 PM PST Started a help desk job last month for a small company of 50-100 people and things have been much slower than I expected. So far I've been fixing minor computer issues and printers. I'm restricted on what I can do and don't even have access to active directory for password resets. I asked my boss if there's anything I can do but there's nothing right now so I have tons of free time. They want me to learn things slowly but it feels like a snail pace. Everyone else seems busy but me. Is this typical? [link] [comments]  |
| Deciding my next steps after 7 months in current position: In need of professional advice Posted: 22 Jan 2021 12:14 AM PST Hello dear peeps, this is gonna be a bit longer. First of, my background. I have started a helpdesk position in June of 2020. In Germany, I am what is called a field jumper (Quereinsteiger). Because of personal reasons, I had to go back to Germany in 2018 and kind of needed to rebuild a lifepath. I do have a degree in English lit from an US College, but Ive always diddled with PCs, Troubleshooting, building my own pc - basically being smart enough to look on google for similar problems and having the patience to troubleshoot stuff etc. After no luck in getting into corporate communications, I decided to get into IT. I consider myself a jack of all trades, as I have acquired many different skills because of my interests, so I have a good understanding of business, of management, of processes, and other stuff as well. I was super lucky when I blind-applied to my current employer. Someone jumped the position I am currently holding, and there was an opening, also I am woman so unfair advantage to me, yay, and I seemed promising enough (but in hindsight, a lil red flag that someone jumpbed) My company is working for the government. Theyre basically providing IT-support for 7 counties in my state. We have roughly 2000 customers. Our systemservice is comprised of 20 people, only 3 work for the helpdesk and hotline (among other acitivities). 20 other peeps work in the department that gives support for the government applications and other. So in total, our IT-Department consists of 50 people, for 2000 customers. And yes, its a lot. Although it is the government, we work as if we are in the free market, with hectic hours, a huge workload, so many projects, sideprojects, etc etc. The company itself used to be the IT-Department of one of the counties, and then 10ish years ago they expanded. And it feels like they didnt really grow with the new requirements or the tech development. What keeps the company afloat is the hard work of my coworkers, who go above and beyond, and are basically left to their own devices because our immediate boss plays politics all the time - to be fair, he does a lot of background jobs, but someeeetimes i wish he would provide more solutions for the problems we encounter a lot - he is a bit of a gasligther, where he tries to twist it around that we are incapabale of dealing with stuff, instead of recognizing that the external situation is at fault, and that we need a better foundation. Apparently, over the last few years, at least 10 coworkers quit partly because of my boss - yikes. And even last year, a coworker left because our boss kind of bullied him. Personally, I can deal with a person like that, but I see how it affects my coworkers, and how a lot of them are frustrated, at least three of them are cruising to a burnout (that theyre not aware of) My activities include: Hotline, classifying tickets, providing tech support, research and make offers for investments (such as laptops, monitors, other tech-items), take care of the inventory (with bills, assigning running numbers to our equiptment), trouble shooting at the customers place, bringing tech-equiptment and installing it, and some other side projects. Furthermore, I basically do also 2nd support stuff, like if I can help with a software and troubleshoot, I will do and note it in the ticket. I also have like already two side projects. The company is absolutely mismangaged. Its saving grace is that its part of a governmental body, so it kind of works because we get the funds, but there are no structures, there are no work-flows, my direct boss regugarly gives management-tasks to his workers (such as creating queues for our ticket-system, which I heard he killed a while ago). Our bosses are interested in looking good, but when things run bad they dont wanna look why it runs bad, they just wanna have it fixed, no matter what. So, the company in total is a hot mess. I love that I work for the governemtn, and that my immediatey activities are important to the upholding of the social structure, that I am trouble shooting important stuff. Also, because it has no clear structures and roles, I can dabble in a lot of different areas in this company. I regularly talk to our sysadmins and network-admins about our system, how we are structured, I have access to all important data-servers, to our AD, to our email-gateway, to the ARP-solution we are using. The place also doesnt have an intro to anything, so I was basically thrown in there and needed to swim. What I lack in the specific skills, I am fortunate to possess in soft skills, such as timemanagement, emotional intelligence, etc. So it took me only 2 months to get the basic of the job, and the last few months, I learned more about why things run the way they run (even if theyre not effective). The job is secure, I get like 30k (we are paid on a scale - the more years I work, the more money I will get). There is a lot of free reign, a lot to learn, motivated coworkers, some cool people I met there. Still, is it worth it? The first six months, I came home and just crashed. Granted, I just came out of a bad spot, so getting used to getting up early and regularly and work 9 hours a day (Except on friday) was part of the course. But things dont look better. I come home and wanna crawl into bed. I want to study for CompTIA, but I am just so exhausted all the time. Still, i dont think it can go on like that. I dont want to become as jaded as some of my coworkers, so ... bleh about stuff. So, after all that, and thank you for reading, I want to take some steps to help my career: - Ive already finished a certification course as an IT-Administrator, so theres that - Even if I am exhausted, I want to study my butt off -> CompTIA Trifecta, CCNA - Around June, I want to look around for a new job with hopefully a few certificates under my belt - I am tired of helpdesk. Most of the work is fun, but End-Users, if I never need to talk to another customer about IT-Problems, I would love it. Any ideas? - I am not against studying for Masters or something, but I also need to think about moneeey. In general, I think I want to get into IT-Management. The intersection of business and IT is interesting to me, I know that I will never be a specialist like other people and thats okay. I like the idea of optimizing systems, providing people with the best foundation to do their work, upgrade workflows, processes, etc, advise and consult, maybe even lead a team of my own. But I know for that, I got to understand the basics more and least and be up-to-date with the current technologies. Do you have any input, ideas, inspirations of what I could do, do get there? I really appreciate you taking the time to read this. It is a lot. [link] [comments]  |
| Wanting to pursue a career in IT but is it too late to start? Posted: 21 Jan 2021 09:49 PM PST Hello folks, I am 21 and based in the UK (Specifically in the North West for anyone familiar) I've fallen into a state of major depression since finishing my degree, I thought it was what I wanted but I was wrong and I feel so hopeless. Recently I decided to try look for jobs that actually interested me and a career in IT or Finance/Business/Economics (Maybe even all!) seems the most interesting to me but heres where the roadblocks lie. I have no formal training or experience in IT, like I'm competent with computers but I want to really focus myself and forge a career in this. The problem is, IT is such a broad field I genuinely don't even know where to begin? Data Analytics and Cyber Security are the two fields that interest me so far but theres probably many more that interest me so it's just so difficult to get started. I'm just at a major crossroads in my life so any help would be greatly appreciated! Thanks Charlie [link] [comments]  |
| Is IT the right career for me? I am desperate for Advice! Posted: 21 Jan 2021 08:24 PM PST I am currently a Econ major student that at a career crossroad right now and seeking for advice! I have been enthusiastic about homelabbing and IT/programming in general since high school and can't decide IT is the right industry for me. I have passed the CCNA last year and in order to gain first-handed experience as an IT professional, I have volunteered at a charity as a IT helper last summer. However the daily tasks of a system admin that I observed from my colleague there greatly differ from what I have envisioned. Literally 90% of his daily tasks are non-IT related because most of the IT tasks (e.g. server maintainence, network design and etc.) are outsourced. Instead, majority of his job involves dealing with miscellaneous tasks (e.g. clearing cockroaches infestation in the server room, fixing a broken pipe in the toilet). The only IT-related stuff he did was designing a web application form for some activities or renewing SSL cert. In short, I think his job as an system admin is extremely uneventful and boring so I started to doubt whether IT is the righ career for me. Recently, I have also consulted with 2 of the alumni of my university, who are a HR department head of a large company and a CEO of an IT company respectively, for advice. Both of them advice me against working in IT if my ultimate goal is to work with IT infrastructure in that 1) there is no big data center (Amazon, Google) located in my country 2) jobs in IT infrastructure have less upward mobility than jobs in banks. Both of them advice me to stick with my Econ degree and get a job in Finance/business instead and if I am deadset on working in IT industry, I should aim for a job as software developer/ IT security auditor. But upon research, I realize that I would have a hard time getting a job in those branches of IT because of my non-iT related degree and my self-taught programming skills. So what should I do now? I reckon I have couple options now. a) Get more indebt and study for a second degree in IT b) Get a IT entry job now and pray that I wont be tasked with catching cockroaches when I am 40 c) get a job at a bank. Any advice is grealy appreciated! [link] [comments]  |
| Is this a typical IT Intern Support experience? Seeking Advice Posted: 21 Jan 2021 03:39 PM PST I started as an IT Intern 4 months ago (Paid position) as i finish my bachelors degree in order to gain some experience in the IT field. Upon graduation im leaning towards the cyber security or networking field. What I do on a daily basis: Basically, my supervisor makes me take the phone all day handling issues people may encounter in the office such as their printers not working, outlook not working correctly, Zoom, Webex issues, network issues etc... What Ive done since starting as an Intern: -Take phone calls. -Unbox equipment, log serial numbers, MAC Addresses, of equipment such as desktops, laptops, and access points. (Documentation work) -Wipe clean a ton of Desktops and Laptops. -Make product recommendations on products to purchase for the company. -Setup one IP telephony phone (once) with the help of my supervisor -Update a diagram of our company's access point locations. -Update printer firmware -Setting up an employee's iPhone and transferring his/her data -Upgrading employees PC's and transferring their data. -Installing/removing software What Im currently working on: My supervisor has me upgrading all the printer firmwares in the building manually since some of the printers are not on the corporate network. Im also working on getting a new computer ready for an employee. What is my schedule like: I currently work three days a week part time and work alone in the office two days a week and work with my supervisor once a week. My day is typically quiet we barely speak to each other unless im assigned something to do my supervisor doesn't seem very talkative or maybe we don't vibe. Im not sure im going to sign on as a full time employee after graduation because, I don't feel as if there is much room to grow, Im not very excited about taking phone calls and walking people through a solution, but then again im not sure as this is my first internship so if anyone could hopefully give me some advice/insight. Thanks [link] [comments]  |
| Is development experience relevant for IT Helpdesk position? Posted: 21 Jan 2021 06:57 PM PST Hi, I'd like to ask if it's relevant? Most of my experience is on development and I'm not sure if it can help with getting a helpdesk position. I've been looking around if there are any threads related to this and I can't seem to find any. I'm trying to apply for software development in some companies, and IT helpdesk in others (as a fall back plan). Two things I read that are great for this position are customer service experience and CompTIA A+, but I have neither. Would development be enough? I did do an internship before and I was tasked to troubleshoot for clients (like take a look at why the computer was so slow and fix it), as well as set up Thunderbird and other things. I also got a portfolio, a github, and a website (in GitHub pages). I would love to know any opinions! [link] [comments]  |
| You are subscribed to email updates from IT Career Questions. To stop receiving these emails, you may unsubscribe now. | Email delivery powered by Google |
| Google, 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States | |
No comments:
Post a Comment