IT Career I Just got my first offer at a help desk position. |
- I Just got my first offer at a help desk position.
- In demand cybersecurity certifications. What to pursue?!
- I think I've been demoted from team lead back to L1 helpdesk role, frustrating is an understatement
- [CA] is it possible to work help desk on the weekends, some sort of fake help desk simulation service, or some other way to get experience while having a full time job? I have a BS in electronics engineering, and recently got my A+ certification. I want to get into IT but need to support my family.
- How long would you stay at a toxic help desk job? Depending on if you didn’t have much experience
- Is a Bachelors degree and student loans at age 43 worth it?
- Net+ or CCNA for web development background and future aspirations for pentesting
- Pearson Vue home proctored exam for Microsoft (UK)
- Technical Account Manager - Can I pick your brain? I want to ACE this interview coming up.
- Next steps if I've qualifications but no experience?
- M365 Onboarding Engineer position questions? The post requires 50 characters
- My first IT job interview is this week and I have no experience! Advice?
- I call myself a SysAdmin, but is there a more accurate job title?
- Help with Cryptocurrency exchange help desk interview.
- What jobs are there for someone with a degree in cyber security and web development?
- “Minimum Compensation Required” for applying to Co-Op/Intern/Entry Level. How does this effect chances and how do I not undersell or over reach?
- IT project manager development, training, and further reading.
- Looking for advice on IT side hustle on websites like Thumtack or Upwork
- Need some advice for attracting jobs on Fieldnation
- Is Health information technician the right choice for me?
- I am being asked for my Last 4 of SSN just for contract submission?
- I heard that working in IT is EXTREMLY flexible with hours, is this true?
- Staffing agencies running tech careers... just did a search today and looks like tech workers union is a thing
- What is better short and long term... CCNA-7 vs. RCHSA-8
| I Just got my first offer at a help desk position. Posted: 26 Jan 2021 09:01 AM PST I passed my A+ only two weeks ago and had a good interview last week at one of the jobs I had applied for. They called me today and offered me $18 an hour with a good benefits package for my family. The career I am currently in a social worker I make 50k per year. I knew I would be taking a step back to try and make some leaps forward in IT. Does this offer seem reasonable? I do not want to push my luck in asking for more in a field I have zero experience in. [link] [comments]  |
| In demand cybersecurity certifications. What to pursue?! Posted: 26 Jan 2021 06:21 AM PST Hello hoping someone with some experience or insight can shed some light on my different options. Currently, I am chipping away at the CompTIA trifecta while I chip away at the last 1-2 years of education. I will get a CIS or CIT AA degree (advice here would be apprecited as well, as the difference is requirements are minimal) and potentially finish a BS in Psychology that I started when I was younger. My goal is to gulp down hellp desk for 1-2 years and try and quickly find an route to something more interesting. So there are the CompTIA security certs, which I have experience with the CompTIA system. And then the EC-Counsil which looks to be pretty expensive but is the only place that offers CEH certs that I can tell? And then the corporate route looks like it's going to be cloud based security, which I don't really see many programs in that, but I'm guessing that will be only increasing in demand. If I enjoy pen testing scenarios, specifically the social engineering aspect, which school of certs would be most useful when trying to acquire entry-associate level cybersecurity jobs? How much help desk experience should I try and get under my belt before trying to advance? Or is there possibly a better entry level position than help desk for security? Thanks for your time, hoping someone with a little more experience than me can help point my head in the right direction. [link] [comments]  |
| I think I've been demoted from team lead back to L1 helpdesk role, frustrating is an understatement Posted: 26 Jan 2021 02:50 AM PST My first L1 helpdesk job started around 3 and a half years ago, I was an intern and worked on getting 3 basic MTA certs and CCNA (which has now expired). Since then moved up to team lead position where I have been now for the last year and a half. There was a manager position but I bombed the interview and the feedback I got was "need more management experience". Now, I was pulled into a meeting today by my manager who said 50% of my role is going to involve me having to start picking up calls again but my salary will stay the same. To be frank I'm both disappointed, frustrated and absolutely burnt out from being on the helpdesk and feel like all overtime and extra work I did during the weekends wasn't worth it at all. Because of the company I work for has ties with Microsoft I can take any Microsoft cert for free and as many times as I like so am thinking of exploring either cybersecurity or Devops. The problem I have is that since I have been on the helpdesk for 3 and a half years how difficult do you think it will be to move into a different field? I know I'll be starting from square one again but since that's going to be the case anyway I want to try something new. [link] [comments]  |
| Posted: 26 Jan 2021 09:25 AM PST The following is totally a first world problem so I apologize if I sound like a douche, just trying to better myself and provide more for my family. My degree got me my current job but it's not really electronics related. I've been here over 5 years and while the pay is good, there's no real advancement opportunities. I make around 70k and that's great, however from here on out it'll be that plus +3% annually until I retire. I enjoy learning and challenging myself and I don't get either of those here anymore. That being said I did some research and I got my CompTIA A+ certification with the hope of branching out into IT. I've always been the go to computer guy for basic issues with my family and current role, but have no real corporate experience. Unfortunately for me it seems without real experience I'm limited to help desk roles until I gain enough real experience for something like a sys admin where I have a shot of making what I currently do now. Is there any hope of me gaining experience or bypassing the help desk with the right certs while still having a full time job? I've got a mortgage, bills, and kids to feed. A pay cut is not an option, but getting up early and losing sleep to work is. [link] [comments]  |
| How long would you stay at a toxic help desk job? Depending on if you didn’t have much experience Posted: 26 Jan 2021 06:14 AM PST How long would you stay at a help desk job if it were your first job into the IT field and you have no experience. Let's just say the job itself isn't toxic, but the coworkers are. [link] [comments]  |
| Is a Bachelors degree and student loans at age 43 worth it? Posted: 25 Jan 2021 02:13 PM PST I'm on track to graduate a with an AAS in Network Administration in December at age 43. I've been looking into going on for a Bachelors because it's better, yes, you're more likely for promotions but the estimate for student loans when completed is around 65k + interest. I am not excited at the prospect of having that much in student debt at my age. If I were 20 years old, I'd go for it. Professors think it's worth it, one friend in IT say it's not. I'd like a broader perspective from anyone willing to offer it please. The other option is to focus on getting my certs and working. (I'm in the NY Metro area.) [link] [comments]  |
| Net+ or CCNA for web development background and future aspirations for pentesting Posted: 26 Jan 2021 07:09 AM PST I've gotten my a+ and was studying for my net+ but that got put on the back burner when I started making web apps for my school. And I've been programming for multiple hours a day since. I want to get into security/pentesting but for that I think I need to improve my networking skills. So what I'm wondering is if I should go back to studying for the net+ or go for the CCNA. [link] [comments]  |
| Pearson Vue home proctored exam for Microsoft (UK) Posted: 26 Jan 2021 07:04 AM PST Does anyone have experience taking a Microsoft exam at home with Pearson vue, I was curious to the procedure or anyone's experiences. [link] [comments]  |
| Technical Account Manager - Can I pick your brain? I want to ACE this interview coming up. Posted: 26 Jan 2021 06:59 AM PST I'm going to break this down into a few sections so please bear with me. We are looking for a qualified Technical account manager to oversee and address our customers' technical needs. You will provide accurate technical service before and after the point of sale, ensuring customer satisfaction. As a Technical account manager, you should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. You should also be results-driven and aspire to achieve specific goals. Ultimately, you should be able to provide technical, product and business knowledge to support sales process and strengthen customer relationships. Responsibilities Provide technical support for customers to support pre-sales and post-sales processes Address all service/product related queries on time Create Statements of Work and Maintain Proper Sales process with guidance from Design Engineers Communicate with customers on a regular schedule and help maintain the project portfolio Address client concerns by ushering through issues through proper channels Identify solutions to reduce support costs Analyze customers' needs and suggest upgrades or additional features to meet their requirements Liaise with the sales department to win new business and increase sales Establish best practices Keep track of sales performance metrics Requirements Proven work experience as a Technical account manager Solid technical background with hands on experience with technology An ability to gasp customers' needs and suggest timely solutions Excellent verbal and written communication skills Strong analytical and problem-solving skills BSc degree in Computer Science or relevant field Now here's my qualifications, and I feel inadequate when comparing what I've done to the requirements. I just really want to nail this job, as it would allow me to move to my dream city and start fresh. I've got a MBA in IT Management from WGU, 8+ years experience running my own PC Repair / general purpose IT shop and a few years of computer production tech work for a large company. I have experience working with customers and small business's doing their IT shit like setting up a homeserver, networking, fixing pc's, etc. Literally a jack of all trades. Is a Technical Account Manager just kind of more of the same? Managing some clients accounts and fixing their issues should they arise? Do you fix the issue yourself, or delegate to another more qualified individual? As much as I hate sales, how muchs "sales" goes in with a TAM position? I've got a lot of questions, but don't want to bog down the interview tomorrow if that makes sense. Thanks [link] [comments]  |
| Next steps if I've qualifications but no experience? Posted: 26 Jan 2021 08:23 AM PST Right, so I've decided I need to leave my current employment and get into something a bit more productive. I've a decent amount of personal IT experience and have worked in quite IT heavy environments but I've never done any actual IT work as such other than as "the guy who knows about computers". In the past I was gearing up to move into IT ideally on the security side (I've a security/law related degree & masters) but got sidetracked with a different and completely unrelated career and never did anything about it. At the time though I took and passed the CISSP exam as well as A+ and Security+ so I've actually got some qualifications but no experience. I've been thinking of doing the Google IT support professional course as a bit of a refresher and to show current-ness then applying for entry-level positions to get a foot in the door? The only real problem is that I feel I've left it a bit late as I'm 40 and not sure that many companies would want a 40 year old in an entry level helpdesk type role. If anyone has any pointers or suggestions for a better way forward that'd be great! Cheers [link] [comments]  |
| M365 Onboarding Engineer position questions? The post requires 50 characters Posted: 26 Jan 2021 05:50 AM PST Has anyone been an onboarding engineer? Is anyone currently? How technical was it? There is a firm in my area hiring for this position but I'd like to get the inputs of people who have done this. From what I can tell it's working with customers to move their existing on premises infrastructure into M355. So I guess setting up the tenant for them and shifting their services over? Seems like after that another team would support any issues they have. They are asking for some basic Exchange knowledge as well. Sorry for the long post! Just hoping someone has done this, as I'd hate to apply and take time off to interview just to find out it's not what I thought lol. On mobile, apologies for any formatting issues [link] [comments]  |
| My first IT job interview is this week and I have no experience! Advice? Posted: 25 Jan 2021 08:18 PM PST I recently applied for an IT Technician position at a local retail chain and to my surprise, they responded immediately to schedule an interview. I am surprised because I have zero IT experience but in the job listing, they said that 1 year was preferred. I was honest in my resume about my work history (which is mostly service industry). I also mentioned that I am half way through my Google IT Support cert and simultaneously studying for my A+. I know that they wouldn't waste their time interviewing me if they weren't interested.. Maybe they are desperate? Does anybody have any advice on how to interview for an IT job that I am not qualified for? [link] [comments]  |
| I call myself a SysAdmin, but is there a more accurate job title? Posted: 25 Jan 2021 06:05 PM PST Hey all, I wasn't sure where to post this since /sysadmin seems more about issues on the job, but I'm happy to cross post there. I'm a one-woman IT department for a clinic, which means I'm responsible for everything from changing toner and resetting passwords, to performing an annual HIPAA risk assessment, sending out awareness training, and configuring our routers/VMs. I literally do it all. BUT although my job duties touch a lot of aspects of IT, there are so many processes and tools that I don't use. I've been working alone for almost 6 years (I was fortunate to come into an environment that was already established), but no one taught me how to do anything (and if I leave, there will be no one to teach the next person), so I'm not using things like Wireshark, we don't have a ticketing system (it's called Gmail and my intercom number), etc etc. There's no separation of duties over here. Anywho, I'm hoping to eventually move to infosec, but in the meantime, should I be calling myself something else? TLDR; I'm a one-person help desk, server administrator, deskside support, compliance officer. Is there a more fitting title than sysadmin? UPDATE: I changed my title to IT Manager on LinkedIn. Thanks y'all! [link] [comments]  |
| Help with Cryptocurrency exchange help desk interview. Posted: 25 Jan 2021 10:36 PM PST Has anyone got experience in this field and can help me get this position? I don't even know where to get started, I just know the bare basics of crypto. The interview is tomorrow, and I'm gonna cram crypto knowledge tonight 😂 what kinda crypto questions will be asked? [link] [comments]  |
| What jobs are there for someone with a degree in cyber security and web development? Posted: 26 Jan 2021 09:58 AM PST I was hoping to get some insight. I have recently gotten an associates degree in cyber security, and I am now going for one in web development. What kind of jobs are out there with these two skill sets? Thank you for your help! [link] [comments]  |
| Posted: 26 Jan 2021 09:10 AM PST Title says it all. I never know what to put here. Most places do not have compensation on their position advertisement. I'm trying very hard for my first chance but gotta make a living you know. How do you veterans recommend handling this? [link] [comments]  |
| IT project manager development, training, and further reading. Posted: 26 Jan 2021 08:42 AM PST Hey guys, so my flatmate is looking to advance her career as an IT project manager so far she's got 2+ years under her belt and is having a hard time landing a new job. I have no PM experience myself (not my cup of tea) so I figure I'd reach out to you fine folks and ask what are the big trends now? What kind of things should she be looking into that's considered "industry standard" that would help her land a better job. Any advice would be most welcome, thanks in advance! [link] [comments]  |
| Looking for advice on IT side hustle on websites like Thumtack or Upwork Posted: 25 Jan 2021 07:30 PM PST I have been looking on making some extra income using my IT skills. I looked on websites like Upwork and Thumtack for side work, but I had a questions on how to start. Do I need to have an LLC if I want to do a remote work? What is the best cheap start that puts me on the right path? Any suggestions helps! [link] [comments]  |
| Need some advice for attracting jobs on Fieldnation Posted: 26 Jan 2021 08:27 AM PST I've been on the platform for almost 2 years and only have 2 completed jobs from there. I've applied for several I'm qualified for, but they always get assigned to someone else. FN advertises that completing a background check and drug test through the platform ($80 total) will greatly increase your chances for getting work. Anyone have advice? I desperately need temp work from here as I have yet to start work here in Phoenix since moving here in December. First the holidays messed hiring up and now recruiters are just giving me the run around . [link] [comments]  |
| Is Health information technician the right choice for me? Posted: 26 Jan 2021 08:04 AM PST I have been looking at this job and feel like it might be the right choice for me but I do not know any coding. Not sure whether I need to know some knowledge of coding beforehand or whether I should change my career choice. Please let me know your experience. [link] [comments]  |
| I am being asked for my Last 4 of SSN just for contract submission? Posted: 25 Jan 2021 02:51 PM PST I'm starting to have more and more recruiters asking for my last 4 of SSN in order to submit me to a client. Based on a little googling, this seems like a scam. Usually, I get this from a foreign recruiter and it seems like a scam. But, now, I've had it from two recruiters that were not foreign and were submitting me to major corporations... Have the laws changed or something? I thought it was illegal to even ask for that, much less require it to be submitted. I can prove my USC status, that's not an issue once a formal offer is made, but this is just to submit me to the client. When I've pushed back on this, they ask me to either make up a number that will be used to identify me, or they tell me it'll probably go against me as I wont be in their system officially... Am I being smart and avoiding scams, or am I going to have to seriously start giving them this information? [link] [comments]  |
| I heard that working in IT is EXTREMLY flexible with hours, is this true? Posted: 25 Jan 2021 05:45 PM PST Hello, I recently read that you can make your own hours and get good pay in this career which took my interest on top of loving computers. So is this true? How flexible is it exactly and is it the pay good? THANK YOU SO MUCH I APPRECIATE ALL THE FEED BACK AND CLEAR UP <3 this is not a career I will be chasing thanks! [link] [comments]  |
| Posted: 25 Jan 2021 03:14 PM PST I was reflecting today how there are all these temp agencies running the tech job market and how the pay for the work is not really legit. There are real risks with typing 15 character admin passwords 50 times a day... with all the foul attitudes in tech it seems like the worst people just might be the other IT people, or maybe their management. Enough with +20% of my earnings going to fund some monopolizing and degenerative anti-worker agencies where our rate of pay is stuck at Y2K, amirite? Finally came to a head for me today and did a search and I dunno if they changed the date or what... it will be a fine day when IT workers don't have to put up with more of this manner of business and get treated as precious, valued employees... [link] [comments]  |
| What is better short and long term... CCNA-7 vs. RCHSA-8 Posted: 25 Jan 2021 09:27 PM PST I got the CCENT and LPI Linux Essentials. I have the Security+ exam already paid for. After the Sec+ I don't know if I should go for the CCNA or RHCSA. I'm thinking that I would have an easier time finding work with the CCNA + LPI Linux Essentials then if I had the RHCSA + CCENT. Everything I read that involved the previous CCNA before all the automation suggested CCNA is better for finding work with little experience in IT or none in the respective fields. Right now I am a systems technician but no Linux at work. Other skills I have is some Bash and Python. Other considerations I have is which line of work would I be happier with and which would have an easier time transitioning to the other role later. I like scripting and it seems like this is a thing in both fields. I'm intrigued by automation but I never played with the automation tools yet and there's still a lot of virtualization and container applications I never touched either. I don't know which way I should go. I'm also concerned that the Security+ combined with the other cert combo's might make me over qualified with certs for my experience. I will be at 1.5 years experience in my systems technician role by my targeted date to attain the CCNA or RHCSA. I'm a cyber security student right now. [link] [comments]  |
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