Can you please read me the serial number? Tech Support |
| Can you please read me the serial number? Posted: 01 Dec 2020 10:24 PM PST Such a simple request which cost me two hours of my time. Working a tech support for a hard drive company. We needed a name and a serial number before we could help. It's an afterthought as even if out of warranty we would still help and trouble shoot. First call comes in and it's one of those where you know the guy on the other end is always the one in charge. Even before I would tell them my name and where they called they demanded my full attention. Boss voice who's always knows people would follow. States his hard drive isn't turning on, fair enough normally it's an easy walkthrough to check. Now to the meat of the story, I do my normal hello after ten minutes of the guy flailing words at me. I ask for a name, he makes heavy wording to make sure I add in his info that he's a Doctor, oh boy. After getting his name down I ask for the serial number of the hard drive. He's flabber gassed that such a thing could exist. After narrowing down his product, which is at this point 10 years old, we all memories what each hard drive looked like and could figure it out by what it looked like. I finally got him to give me the serial number, but it was very odd, it seems backward? I asked if the unit was on, which got me a cancerous reply no. After 30 more minutes explaining how to read it he finally ever I slowly gave me the info, he sounded winded and in pain? I asked what might be the problem and he explained his head hurt because he was standing on his head leaning over his chair to read the information. I kindly explained he can just flip the hard drive over which again rewarded me with more nasty I'm a doctor smart me no need help! Finally got the info after a total 1 hour and 30 minutes... he forgotten to plugged it in since the last time he moved it. He was so happy he figured it out all by his own(hint not). He was again complaining that he shouldn't have had to stand on his head, which I explained I never requested this. He then Spent the last 30 minutes explained how important he was and demanded I search out his name. Yes sir you are super important, the Head Surgeons in a very well know hospital. 2 hours of my life to tell a man who made more money a year then I will ever make in my life time, "is it plugged in?". [link] [comments]  |
| Imaginary issues call for imaginary solutions Posted: 01 Dec 2020 11:34 PM PST This is a story from a couple of years ago when i was still doing tech support for a giant company. A ticket came in complaining about a monitor flickering, so i went to the warehouse, grabbed a new monitor from the shelves, and drove to the clients office. When i finally got there the office was empty so i decided to first check out the problem before unloading the heavy box and stood there in the office for 5 minutest trying to figure out witch monitor was flickering. User: Sir, can i help you? Me: yes, i am from tech support and we got a ticket about a flickering monitor in this office, User: Oh yea, it's the one on this desk. I am looking at a dual monitor setup and not noticing anything wrong with it. There are two normal LED displays with no apparent issues. Me: i don't see any flickering right now, did you move anything by any chance? User: well, you don't see it when you look straight at it. but when you look out of the window, you can see it flickering from the corner of your eye. *Sigh* At this point i realize that this user will not let me go back without a fix so i pull out a pair of Display cables from my backpack, and start changing out his VGA cables. (all of our monitors have both VGA and display ports) Me just making this up as i go along: your cable is old, this newer version will fix this while showing him that the new cable looks different than the old one. Afterwards i put the VGA cables in the box of working VGA cables in our warehouse and close the ticket. Sometimes you just need an imaginary fix for an imaginary problem. [link] [comments]  |
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