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    Tuesday, November 3, 2020

    OnePlus Tech Support Tuesday (November 03, 2020) - Your weekly tech support thread!

    OnePlus Tech Support Tuesday (November 03, 2020) - Your weekly tech support thread!


    Tech Support Tuesday (November 03, 2020) - Your weekly tech support thread!

    Posted: 03 Nov 2020 06:10 AM PST

    This is /r/oneplus' weekly thread for tech support. Your place for any issues you might have. Join Discord as well for real-time assistance!

    submitted by /u/AutoModerator
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    OnePlus 8T Cyberpunk 2077

    Posted: 03 Nov 2020 08:02 AM PST

    My lil bro has severe autism and was very attached to our mom. A few months back she lost her battle to Cancer and he has been very depressed since. Recently he saw cyberpunk 2077 and is hooked to it like he watches the trailer every single minute. I'm trying to get him the phone for his birthday cause he honestly deserves the best.. Anyone know where I can snag it? Or pre order it? DM me if you need too but I'm just trying my best to make this kid happy. Help a brother out please!!

    Edit: Just to clarify I am not asking for a free phone. I wanna purchase it for my lil bro in case someone feels like I'm asking for a free handout. (Got a few DMs about this haha 😂)

    submitted by /u/FroztByteD
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    Upgrading from OP3

    Posted: 03 Nov 2020 03:24 AM PST

    Hello all,

    The time has come for me to upgrade from OP3 to another OP phone after 4 years of a pretty good overall experience. The most attractive option for me right now is the 8T given that a) warp charge 65 b) the latest model c) flat screen d) it was release after OP officially came to my country so the price is fixed across all stores and i can pay it with interest free installments.

    I've seen a lot of reviewers saying that OP8t is the "awkward" middle child but i dont really know if i should care about it. Indeed you have the 8 PRO which is the all powerful flagship and i would gladly spend 950 euros for an OP phone but i think that OP8t for 670 euros is a better choice. I'm still happy with my OP3 so i think the 8T will be like upgrading from a Lada to a Falcon 9 rocket.

    What is your opinion? Does it make sense to get the 8t?

    submitted by /u/FlevasGR
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    Just realized that the "second flash" on the 8T next to the wide angle lens isn't actually a flash

    Posted: 03 Nov 2020 10:05 AM PST

    It's an ambient light sensor, the screen turns dim if you cover it. And I feel that there's a certain shift in the display's color temperature depending on the light. Not sure, I could be wrong.

    submitted by /u/global_freak
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    Oneplus 7 pro oxygen os 10.3.6

    Posted: 03 Nov 2020 08:12 AM PST

    Just got notified of oxygen os 10.3.6 via oxygen updater. I looked at the change log, isn't the change log the same on 10.3.5 and 10.3.6? Cause it said it added the tips stuff in settings, I got that on 10.3.5.

    submitted by /u/cory_lowry
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    Android 11 causing Jeep's radio system to reboot. Question about downgrading to 10...

    Posted: 03 Nov 2020 03:25 PM PST

    Hi, everyone. I've been using my 8 Pro without issue on my 2016 Jeep Grand Cherokee since I got it, but ever since I updated to Android 11 last week my radio system has been rebooting every 3 minutes on the dot if my phone is connected via Bluetooth. No phone call or music needs to be active, it just has to be connected. When I turn off Bluetooth and the phone is disconnected, no issues whatsoever. Has anyone experienced anything similar?

    Also, if I choose to downgrade, will it be an in-place downgrade and keep all of my settings and files, etc (just like the upgrade was) or will it wipe everything? I have no issue downgrading, I didn't dislike Android 10; I just want to make sure I won't have to setup everything from scratch.

    submitted by /u/KakaruPilot
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    Story of my life - OnePlus Support

    Posted: 03 Nov 2020 02:01 AM PST

    Well, idk about you guys but the OnePlus Support is probably the worst i've ever seen and will see in my entire life.

    Where does the story begin?

    October 17th 2019: Bought myself the new OnePlus 7T Pro at exactly 12pm while the order button got avaliable here in germany.

    About 1 Month later the problems began. First no cellular connectivity. Remote Session - no luck, still had the problem... First repair - still had the problem.

    After that i noticed the "black crushing" that was kinda common on these devices.

    Another repair and both problems still persicted.

    Thrid repair - well, the "black crushing" and cellular connectivity problem still weren't fixed plus they destroyed my NFC coil...

    3 defects - 3 repairs later. No luck, no new device, nothing.

    So it went in for it's 4th repair about 10 Months after getting in contact with them. They said i could get an upgrade to the 8 Pro. I obviously accepted that but didn't hear from them for another 2-3 weeks after i finally called them like idk maybe 8 times to find out that they didn't have the phone in stock. Btw, my 7T Pro was in there service center for about 2 months at that time, probably already sold to someone else... After that I got a normal 8... Didn't care, just wanted to end it once and for all.

    In conclusion, in the 12 or so Months of owning the 7T Pro i was able to use it for idk... 3 Months?

    That's just terrible.

    I'll be using this 8 till the iPhone 13 comes out and will switch to them asap. Ciao OnePlus...

    submitted by /u/Leon861
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    Is anyone having trouble with bluetooth headphones during phone calls?

    Posted: 03 Nov 2020 03:39 PM PST

    I've got the Bose NC700 headphones and they work perfectly when I'm watching videos or listening to music, but when I am on the phone they intermittently cut out every five or ten minutes. The bluetooth will disconnect and then reconnect about ten seconds later. I am on the latest update of Oxygen OS, and the latest firmware on the Bose headphones. The headphones do not do this when I'm using my Samsung phone. Just when using my 7 Pro.

    submitted by /u/TheDopeGodfather
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    Left/Right navigation gestures don't work(Oneplus 7 Pro)?

    Posted: 03 Nov 2020 07:18 PM PST

    Has anyone else had left/right navigation features not work when pressing on the option? For me it works for a second and then returns to bottom gestures. I can't get it to stick. It's been like this since I've updated to 10.3.6.

    submitted by /u/ohplzletthiswork
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    Schedule the deactivation of the second SIM (IDEAS)

    Posted: 03 Nov 2020 11:31 AM PST

    I really think this IDEA can be useful for many other users, specially people that use the DUAL SIM functionality for work purposes: https://www.oneplus.com/pt/communityideas#/detail?threadId=3673

    "This is very useful for people that uses the dual SIM functionality for work purposes, enabling users to automatically disable the work SIM automatically, outside of the work hours. "

    If you think it can help you, please upvote :)

    submitted by /u/RUMD1
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    Just ordered a OnePlus 8t, first OnePlus phone what should I look forward to?

    Posted: 03 Nov 2020 04:34 AM PST

    The US customs OnePlus fiasco, anyone heard anymore about that?

    Posted: 03 Nov 2020 08:41 AM PST

    Remember a few months ago when the US customs confiscated "counterfeit" airpods that just turned out to be OnePlus buds? Last I heard they doubled down when confronted with the fact that OnePlus buds are legit, then nothing.

    Wondering if anyone had caught any kind of update on if it developed further. Sub and google search turned up already known information.

    submitted by /u/hampsterlamp
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    Pocket mode

    Posted: 03 Nov 2020 03:36 PM PST

    https://www.oneplus.com/de/communityideas?&sc_src=email_1964824&sc_customer=9830820&sc_lid=159165733&sc_llid=664424&sc_uid=debb2iq5kk#/detail?threadId=6403

    If you like the idea, I would appreciate a like; thanks! You can also share some of your ideas in the comments of this post if you'd like!

    submitted by /u/VinzUHD
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    When using headphones with 8T+ the audio stutters

    Posted: 03 Nov 2020 03:06 PM PST

    I have sony WH3s 90% it's fine. But when playing one of my games it comes in and out and it's not enjoyable to listen to.

    Camera isn't good either. Liking the phone otherwise save for these two features

    submitted by /u/DylanTheZaku
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    Is it safe to buy the oneplus 8t from aliexpress?

    Posted: 03 Nov 2020 02:44 PM PST

    I recently bought the 8T from aliexpress for something like 560€ (it was on offer and I really need a new phone so I decided to get a good one) but it just came to me now that 560€ seems cheap for a new phone, and it's also rare for a new phone to be on offer so I'm wondering if I did the right thing or not.

    The seller's account had pretty good reviews

    Also forgot to mention that I got the 12GB one

    submitted by /u/kickingturtle48
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    Is there anything like Good Lock on OnePlus phones?

    Posted: 03 Nov 2020 02:08 PM PST

    I've had my 7 pro for about a year, and I just got the gcam apk for it, but now I can't use that camera from the lock screen. On my old s7, goodock would let me mess with the things I could open from the lock screen. Is there anything I can use that has the same effect, or no?

    submitted by /u/meat_toboggan69
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    Is it good time to buy OnePlus?

    Posted: 03 Nov 2020 10:11 AM PST

    Hello guys, I'm looking forward to buy my first OnePlus smartphone this month but I'm not quite sure if I should order it now or rather wait for black friday deals.

    Note: I'm from EU and i'll be ordering from OnePlus official website.

    submitted by /u/Landiago
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    Oneplus nord update?

    Posted: 03 Nov 2020 05:28 AM PST

    So i just got the nord yesterday (first oneplus) and i was wondering when it gets the android 11 update,

    submitted by /u/trekplezier
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    Request to make PDFs in gallery and making the gallery video editing software better.

    Posted: 03 Nov 2020 01:31 AM PST

    When we select 2 and above images there and click share it would be nice if there was an option that it said "share through PDF". Also the video editing software in gallery could be more features like adding cutting between the videos and adding sound effects like "bam!" And "whAt?!!" To videos.

    submitted by /u/Due_Ad9763
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    Question about OnePlus buds Z

    Posted: 03 Nov 2020 08:14 AM PST

    Hey guys, not sure if anyone could definitively answer this for me but does anyone know if you can use a single OnePlus bud Z on its own? Often I just use one headphone at a time when listening to podcasts, only being able to use both would be more of a nuisance than just having a different set.

    Thanks in advance guys!

    submitted by /u/Sydiom
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    OP7T Bluetooth scanning turning on by itself

    Posted: 03 Nov 2020 11:09 AM PST

    As the title says, I upgraded to 10.3.6 and ever since then, the Bluetooth scanning feature has been turning on by itself. Everytime I turn it off, it stays off for about 10 minutes before itself on again. Apparently, this is not an isolated problem.

    Any help with this? It's driving me crazy, and the battery drain is insane!

    submitted by /u/rhnsachdev
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    Got oneplus 7 pro 5 g and need advice about updates

    Posted: 03 Nov 2020 11:05 AM PST

    How screwed am I going forward? Is Sprint still releasing updates for this? Should I sell the phone or try to return for a different model?

    Edit I am on at&t by the way. It's my fault that I had forgotten carriers do this. I haven't bought a new phone in 5+ years

    submitted by /u/Deaniv
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    Issues with Bluetooth Earphones

    Posted: 03 Nov 2020 10:33 AM PST

    Hi All,

    I'm having an issue with bluetooth earphones, I've tried two pairs with my OnePlus 8T and neither of them can answer calls by tapping the button. It'll work with music and I can use google assistant with it but whatever I've tried, neither of the pair allows me to answer the call by tapping the button on the earbud... It works with different phone so there's something I'm missing...

    Running latest software that was available to me.

    submitted by /u/PaDDzR
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    Upgrading my phone

    Posted: 03 Nov 2020 10:29 AM PST

    Ok so I have the 5T and I want to upgrade it to a newer model What are your suggestions (and please not the 8 pro I don't have the money for it)

    submitted by /u/sub585
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