Uhhhh call housekeeping? Tech Support |
| Posted: 31 Mar 2020 09:02 PM PDT Forgive the long format, I'm feeling wordy with all this quarantining. I'm IT Tech II for a decent size hotel/casino, and though I haven't even been here a year yet I'm already getting some great stories to tell. This one actually happened very early into the job, sometime in my second month or so. I was on swing helpdesk, but a 10 hour shift meant 16:30-03:00. It was mostly chill in retrospect, but I used to bitch if I couldn't sit there for hours at a time on reddit without more than the occasional password reset/unlock call. Boom, guest room calling. Damn. 99 times out of 100 they can't get the wifi connected. She says, "I can't get the Bluetooth to connect to play music... can you come help me??" Right away my suspicion is aroused. "Uh just to clarify, you're talking about the media panel for the TV?" (The rooms have HDMI pass-through panels with Bluetooth connections that can send audio to the TV, half of them are broken and at this time there was no documentation on them. At all.) "Yeah," she whines, "can you come help? We really wanna listen to music." "Sure thing," I say, "We'll be right up." We travel in packs for obvious reasons. The one other tech on duty and I go up the elevators. We knock on the door, she answers. Short. Latina. Thicc. Trouble. She invites us in. The lights are all off except the ones by the door. The room is a suite with a jacuzzi-tub in the room. The tub is filling with steamy hot water. Standing near an adjacent wall is another girl. In the corner in the dark sits a man in a chair, he nods when we meet eyes but says nothing. What. The fuck. "The Bluetooth won't connect!" She thrusts her iPhone into my hands, open to the Bluetooth settings. The media panel is blinking, supposedly meaning it's trying to pair. Nothing is on the available devices. "What are your names?" She purrs. We tell her our names, as displayed proudly on our company mandated name badges, and she rolls them back to us off her tongue. I'm beginning to panic. I know nothing! I want nothing! Leave me be, strange sirens! I hand the phone to my coworker and begin to frantically google the device. I get nothing but garbled nonsense results. This thing was probably purpose built for us. "Do you speak Spanish?" she asks. "No." replies my half-Filipino, partial-Spanish-speaking coworker. "Ohh..." she seems disappointed. "Do you have any bubble bath?" Bubble bath? I wish I could have seen my own face when she asked that. I have a pretty great "customer service face" but I know I done went and broke it for a moment when she asked that. Oh totes lady, here. I always carry some in my back pocket. Standard I.T. kit. Seriously? My coworker and I exchange looks under our breaths. "Nnno, sorry... you might uhhhh, call housekeeping? They're available all night..." Can I please leave now? My coworker steps in hands me the shared company tech phone, then hands the guest her phone back. On the tech phone is a notepad with the typed message "Lets gtfo". I agree. "I apologize for the issues, but I think this unit is broken. It doesn't seem to be working. I'm sorry about that." We left very hurriedly. [link] [comments]  |
| Posted: 31 Mar 2020 08:36 AM PDT I was a developer for commercial communications equipment. We got a report of a box that was failing around the same time every afternoon. But only some days... and the time was gradually drifting, a few minutes later each day, whether or not it failed that day. That definitely caused some head scratching. Some kind of business rush caused an overload? Vibration? Somebody put a something on it when they came into the office? Actually? It was a heat-related failure of a board. The box was sitting out on a table in an office. The sun would shine through a window onto the box, and heat it up, depending on the time of day. The days it didn't fail? Cloudy. Of course, the drift of the time of failure was because of the seasonal change in the sun path. [link] [comments]  |
| Gotta get 'em while they're young Posted: 31 Mar 2020 01:26 PM PDT Long time lurker / First time poster. Hopefully this works out well. I used to work tier one support of remote access software for a military organization. A recent small event at my house brought this event to mind. I'll set the stage: I had just finished fending today's hoard of clueless idiots when I noticed CW was still on the same call. He's clearly exasperated but trying to maintain some semblance of respect while attempting to get remote access working for CO. Finally, his demeanor changes and he was able to finally resolve the remote access issue for CO's computer After hanging up, CW tells me what happened: The interaction that reminded me of this was when my daughter called out to me to tell me her tablet volume wasn't working. Before I can say anything, my son tells her to turn it off and on again. That took care of the issue. Hoping that there doesn't come a time that my son has to take care of my computer issues for me, but at least he's prepared for it. [link] [comments]  |
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