Why is there no backup Tech Support |
- Why is there no backup
- It stopped working when?
- Computer keeps turn it's self off and I'm fedup
- Mainzelmännchen
- A story about the horrible conditions an old Dell PC in a nursing home laundry room (that was used for printing labels)
- Questioning Humanity
| Posted: 30 Nov 2019 01:37 PM PST Hello, Was reminded of this story by a comment on my last post. So I was working as a Jr IT support technician at a company that did not use roaming profiles. So people were instructed to store everything on the server they had linked drives to keep any files so they would be backed up. Obviously alot of people save everything to the desktop. Had a finance manager start and was told to keep everything that she's working on ether in her drive or if it is directly financial then work in the finance drive as that is policy and the desktop is not backed up. Fast forward 1 month she wants her computer moved under the desk and it was approved by my manager so I moved it. 1 week later she says her computer was not working. She had turned it upright instead of laying flat. (it was a small form factor optiplex) She had kicked it over while it was on hdd dead and starts saying its OK you can restore from my desktop backup.... "what was on there I hope there was nothing important as we do not backup your desktop as you have been told" face turns white she left and didn't come back just walked out turns out she had been saving all the financial files to the desktop and none to the server and some had to be submitted the next day so we could request payment but without the files no invoices could be generated. She lost us a minimum of 200k. [link] [comments]  |
| Posted: 30 Nov 2019 11:45 PM PST When I was in high school I was tech support for the neighborhood. There wasn't a problem I couldn't solve, so long as 'solve' means reinstalling the OS with my collection of MS-DOS and Windows 3.x disks. Ok, that's a bit of an exaggeration. Usually I could fix the machines by tinkering with OS settings. (Do you remember setting IRQ numbers?) But this one was over my head so out came the OS disks. Ok, that's weird. This computer is only a year old and I can't reinstall the OS?
Dropped it?
I think that was when I first learned what the term "white trash" meant. Not just poor, we were all poor, but outright self-destructive. [link] [comments]  |
| Computer keeps turn it's self off and I'm fedup Posted: 30 Nov 2019 01:04 PM PST Hello this is my first post got plenty of stories as we all do im sure. So I am in charge of the service desk 1st and 2nd line some 3rd line if needed. I had one user who was complaing about her computer turning its self off... It was not I checked the event viewer and shows button event. So I explain. 2 weeks later I did not hear anything until her manager grabbed me on my office walk and asked why I hadn't fixed it and it still keeps happening. I told her what I found but I'll have a look. When I said you must be hitting the button with your foot when your getting up or somthing she kept swearing blind that she wasn't and would never kick the computer. Turned the power button to do nothing. A week goes by I go to check she had not had any issues. Her manager comes over all smug and says "see I knew he would find what it is and stop blaming you what was it" so I told her face goes red. A few more weeks go by office shuffle I move her and she desides she wants the cables to go in the other side of the desk without saying anything then calls saying her keyboard isn't working. The cables were so tight when she moved the keyboard to be closer to her she snapped the cable. [link] [comments]  |
| Posted: 30 Nov 2019 06:13 AM PST The titular Mainzelmännchen are a german legend of little people doing household chores while the humans sleep. Kind of what it feels like to be a night-owl in my makerspace when I work with Ron. It's past 22:00, my 3D print finishes. Quick status update to the manager of the space, telling her what we did, as maintenance is her job and we are two of only a handfull of people who don't loose their heads for taking a screwdriver to her machines. Next I set up a job on the CNC mill. Putting in and securing material, carefully referencing my starting point I am about ready to go, when I notice the "emergency stop" button is depressed, without doing anything. Again, out come the screwdrivers, opening the housing reveals somebody managed to disconnect the "big red button" from the switch within, by twisting it. Users are baffling, even to other users like me. Indeed it does, throwing out my tedious setup in the process. The manager got a laugh out of that update. [link] [comments]  |
| Posted: 30 Nov 2019 07:05 AM PST 2 things: First, I am NOT an IT professional. I'm not a computer genius, I have Asperger's and my special interest happens to be computers. Second, I may not recall some things well, because this happened almost 2 years ago. The story begins when my mom asks if I can help with a problem she had at work (she had a night job at a nursing home doing laundry). I agree, because I love trying to help, even if I'm not an expert. The day comes where she takes me in to her workplace. I see a generic 2004 Dell Tower, running Windows XP (of course) They used the PC to work a label maker that they had to print labels to show who the clothes belong to. First off, It was in a laundry room. Warm and damp (the worst conditions for a PC, if i remember correctly) First I try printing to the label maker and it doesn't work. This is where the part comes in that I wanted to post about (originally I wanted to put this on r/techsupportgore, but I cant post text). I decide to restart the computer. The Dell BIOS appears, the Windows XP splash screen appears, the computer seems to be starting up then.... BSOD with the error code "INACCESSIBLE_BOOT_DEVICE" I try again, same thing. I try to boot in safe mode and still the same thing. I try a few more times, to no avail. If i had to guess, the hard drive might be corrupt. I'm sort of happy that the computer is out of it's misery tbh. TLDR: Nursing home laundry room PC stored in horrible conditions dies right in front of me while trying to troubleshoot. [link] [comments]  |
| Posted: 30 Nov 2019 04:53 PM PST I work for a home security company as a chat customer service representative. We provide service to those have technical difficulties with the equipment. Now to be fair there is a little more pressure to help them to keep they're homes secure because it is security. If you are at all familiar with any technical knowledge, you know that with anything like this, it is not possible to do all the troubleshooting and service from our end alone. In other words, you may be paying the city for electricity but you still have to pay for an electrician if your outlet has issues. That being said, you guys know that there are some people that don't understand this concept. Rep- (Me) Cx- (Customer) While taking customer's chats, it is common for us to receive this (enjoy 😊): Me: Welcome, how may I help you today? Cx: My system is not working. (Because they are vague, I can view from our back end what alerts they are seeing about their equipment on the main panel that it is connected to.) Me: I see here that you have 5 low batteries and one camera is offline, is that what you were needing assistance with today? Cx: Yes, plus other issues. Me: Okay, I'm sorry about that, I will be happy to help get these fixed, are you currently at home to do troubleshooting? Cx: I am home but I'm not doing troubleshooting and I want a technician, this has been an issue for 5 months and I'm a procrastinator so I am only getting to this now. Either fix it or send a technician. Me: ( sits there and wonders how they expect me to do basic troubleshooting without me at their house. Ex. Unplugging it and plugging it back in.) Okay, I can do a few steps from my end but most likely it will not fix the issue. I can schedule a technician but it will be $50 on your next bill. (As far as services go, I think this is fairly reasonable. But what do I know?) Cx: I'm not paying for that! I pay a lot of money to you people! Fix it now! Goes on a long rant listing reasons why they can't and shouldn't change the batteries and fix the issues. Me: Goes through an equally long, if not longer, rant giving empathy and reasons why to fix it with me is a lot easier than paying for a technician. We also have a new policy that states if they complete the troubleshooting the tech is free. At this time, the cx will do one or two things. They will either continue to refuse both to do the troubleshooting and pay the technician, or they will consent and do the troubleshooting. Cx: Send me a tech for free. Me: (What I wanted to say: No, troubleshoot or go away and leave me in peace!" What I actually said: I'm sorry as I stated before... long rant again Cx: Send me a tech for free or get me your supervisor. Me: As I stated before.... another long rant with slightly different words. Cx: I want to talk to your supervisor. (What cx does not realize is that our supervisors will hold them to the same policy but they might get a slightly higher credit.) Me: Okay, I can go ahead and transfer you to them but I do have to let you know they will say the exact same thing as I have been telling you. Cx: I want to cancel this service. Me: (BYE!) I'm sorry to hear that, let me transfer you to our cancelation services. Cx: thank you.... What this customer does not understand is that when they cancel in the middle of their contract, they have to pay off their equipment loan and the rest of their contract length. This can be upwards of a couple thousand. What I wish I could say to those customers: Because you did not want pay $50 or do 10 mins of work to fix everything, you now will pay $5,000 or more to cancel. Good job! You're a genius! You really showed me! [link] [comments]  |
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