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    Monday, December 16, 2019

    OnePlus OnePlus is failing its users

    OnePlus OnePlus is failing its users


    OnePlus is failing its users

    Posted: 16 Dec 2019 04:46 PM PST

    OnePlus been really great with updates till early this year or till it launched OnePlus 7. I honestly think they have too many models to support with updates and security patches. As a result of small team and more models, they b are failing at releasing good quality and stable updates. Im not sure of OnePlus 7 or 7T but as owner of OnePlus 6, I feel burnt with update.Phone is buggy, it shows random lags now and security patch is no where to be seen. If this continues then I OnePlus will loose its reputation for being a reliable android phone maker and will become something similar to Samsung, LG or any other phone maker. Once I run out of my patience, I don't think I will come back to OnePlus.

    submitted by /u/udupa82
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    Security updates on the OnePlus 6 and 6T are an utter mess right now

    Posted: 16 Dec 2019 04:25 PM PST

    I have a op6 and i noticed a high battery drain while idle. What do i do?

    Posted: 16 Dec 2019 05:09 AM PST

    So, i noticed that while sleeping the phone would drain 5 to 6% battery if on battery saver mode and would drain 10 to 14% battery if battery saver is turned off.

    I sleep with wifi, bluetooth and gps turned off plus in battery settings i dont see any app or system process that might be the culprit. I still have android 9.

    Have you had such issues and any idea how to resolve it?

    submitted by /u/chicken_khabsa
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    bought a 7 pro from oneplus is it true that it comes with a screen protector preinstalled?

    Posted: 16 Dec 2019 12:32 PM PST

    Convinced a friend on mine to get a 7T!

    Posted: 16 Dec 2019 02:09 PM PST

    My friend isn't really a tech savvy person and he's never had good phones, we went on a school trip in March and he saw my OnePlus 6T, he seemed to like it but never nothing out of the ordinary, finally, today he sent me a screencap of his order for a OnePlus 7T, and I'm super excited to have another OnePlus member over here specially because I've never seen OnePlus where I live (Southern Europe). Just wanted to share my excitement

    submitted by /u/AusDaes
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    Worst customer service I've ever experienced (Canada)

    Posted: 16 Dec 2019 01:05 PM PST

    Here I am looking to vent my frustrations on the worst customer service I've ever experienced.

    I've been trying to buy a phone since Cyber Monday. The website has been able to accept my credit card, however lingers on "processing transation" forever until it cancels itself after a week. Here are my customer service interactions:

    1. Customer support chat
    • Tells me to wait because it's cyber monday and the servers are backed up. Fine, no big deal.
    • After a week the order cancels itself.
    1. Order a new phone, same problem happens. Go to customer chat support.
    • They tell me to wait another 24 hours and if it doesn't go through talk to them again. Sure.
    1. 24 hours goes by. Chat with support again.
    • this time he says "don't worry! We'll get to the bottom of this. I have sent your case to the supervisor and he will look at it. He'll get back to you via e-mail.
    • It's been a whole week and I haven't heard back
    1. The blue phones came back in stock so I cancel that order and place an order on a blue one. I was stupid (and stubborn) and continued to use the same credit card (probably my biggest mistake, I'll admit, but I was stubborn and wanted those sweet points).
    • Transaction still stuck in processing.
    • Finally decide to call the support team.
    • They say sorry nothing we can do but they will get their supervisor to look at the case. (Haven't heard anything - it's been four days)
    1. Call them this afternoon
    • support staff urges me to call my bank to triple check that there are no restrictions. I tell them there isn't but call anyways. There is no problem on my bank side.
    1. Call a third time
    • Tells me to cancel order and redo it (Don't want too - blue ones are out of stock)
    • I tell her the One Plus FAQ says they should pass my call onto the Payments team. She tells me there is no payments team.
    • I tell her the FAQ has a whole section on what to do when an order is stuck on "Processing" - "to speak to the backoffice team who will manually send the payment request until it's succesful". She says she can't do that.
    • I ask to speak to a supervisor. She says he's in a "meeting".
    • I say this has been a huge waste of time and I've been waiting for two weeks for nothing and would I be able to have express shipping paid for? Nope, can't do that.
    • I ask her about the two times people have told me they'd forward my case to the supervisor - she kind of just started getting angry at me at this point.

    You may ask me why I didn't just try a different payment system... well I was being stubborn but also there's no reason my credit card wouldn't work. I've bought a couple things on it over $1,000 from various sources with no problem. I know I should have just switched to Paypal the third time around, but I didn't.

    Reconsidering giving my money to this company after such shitty support.

    submitted by /u/ItMeWhoDis
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    7 Pro for myself on a Verizon family plan

    Posted: 16 Dec 2019 05:35 PM PST

    My family and I have Verizon, all iPhones, except me. I'm currently on the og pixel XL. If I get the 7 Pro and have to CDMA and whatever else, will I screw up the cell service for everyone?

    submitted by /u/TMXX1
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    Where is Android 10 update for OnePlus 7Pro?

    Posted: 16 Dec 2019 04:06 PM PST

    I've been hearing that it's been rolled out already, but using the system updater in the settings and it still says that I have the latest update which is 9.5.13.GM21AA.

    I have the unlocked version of the device, purchased directly from the OnePlus store. Anyone else without an official update?

    submitted by /u/QuantumGalaxy
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    What the hell? 10.0.3 has removed the small amount of space that didn't trigger the side back gestures?!?

    Posted: 16 Dec 2019 12:12 PM PST

    This is frustrating. I've been used to these gestures for the last month or so, and since 10.0.3 they've removed them?

    Why?!? Who thought this was a good idea?! If anything I wanted a little more space to pull out side menus, not remove that ability all together!

    http://imgur.com/a/Fnv8Okv

    *Sigh* back to the original ones from the bottom.

    Edit: this is the Oneplus 7 Pro.

    EDIT again: also, what the hell have they done to the text colour in the app drawer?? http://imgur.com/a/SHPowAQ

    submitted by /u/Big_Boss_97
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    Navbar modes on OP7T

    Posted: 16 Dec 2019 02:10 PM PST

    I just ordered a 7T and I'm really excited since I'm upgrading from using cheap phones for years, but now my question is, are the Android Pie gestures available on it? (I mean, the type of navbar that includes only a back button and a weird home button).

    I haven't really found any useful answer, but I'm really curious, sorry guys!

    submitted by /u/JustGarate
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    Unlocked 7T but still shows T-Mobile load screen.

    Posted: 16 Dec 2019 06:51 PM PST

    I have a 7T purchased through TMobile that was recently paid off and unlocked. I can confirm phone is carrier unlocked in settings but when powering up I still get the pink T-Mobile load screen. Tried waiting a few days and still the same screen. Is this a bug or is the device forever stuck with the original carrier load screen?

    submitted by /u/GoHuskies1984
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    OxygenOS 10.0.5. for OnePlus 7T Pro released

    Posted: 16 Dec 2019 03:40 AM PST

    https://forums.oneplus.com/threads/oxygenos-10-0-5-for-oneplus-7t-pro.1153349/

    Essentially brings parity with the previous OP7T update.

    Changelog

    System

    Improved the launching speed of some apps

    Optimized the RAM Management

    Fixed the black and white screen issues with some apps

    Fixed black lines on the screen while charging the device

    Improved system stability and general bug fixes

    Updated Android security patch to 2019.11

    Camera

    Improved the photo quality

    submitted by /u/jaju123
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    Are there any good and reliable Gcam mods for OP6T for A10?

    Posted: 16 Dec 2019 04:24 AM PST

    I recently upgraded to Android 10 by the staged rollout, and was hoping that would allow me to use Gcam 7.0+ instead of using 6.2.

    Are there any stable Gcam mods, for which all modes (portrait, night sight, photo sphere, anything photo-related) work reliably? Thanks!

    submitted by /u/TheAlmightyAman
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    Notes is too basic.

    Posted: 16 Dec 2019 05:34 PM PST

    I think the stock Notes app is too basic, it has checkboxes and stuff but it lacks functions like bold italic and underline, maybe changing of fonts and colors. etc?

    Would be glad if there's a solution to this or an alternative!

    submitted by /u/ntxm
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    T-Mobile Seems to Leave OnePlus 7 Pro Behind

    Posted: 16 Dec 2019 08:37 PM PST

    The Samsung S10 and some of their other models on T-Mo is getting Android 10 now!

    Looks like T-Mo has decided to back out on updating the OnePlus 7 Pro phone as they stated. In the past, they have always said they have waited on the OEM. Then would update phones as soon as testing build. I guess they pushed testing the OnePlus testing behind Samsung?

    So now Samsung which is notoriously known for being slow for updating phones has updates for T-Mo versions. OnePlus which is known for the quickest updates is now months behind.

    We were promised bi-monthly security updates. Mine still shows September 1st. Guess that was a marketing statement instead of a commitment. Respect is earned over time, but lost in an instant.

    I have read if we update to the latest Oxygen OS that we lose some functionality on the T-Mo network. I am also not comfortable altering my phone because OnePlus did not include the Oxygen Updater on the phone in agreement with T-Mo. I have to believe there could be technical reasons (I don't know for sure).

    There have also been some implications that the OnePlus Android 10 update is not stable for everyday use. If that were true then I believe there would be a great outpouring of news. In fact, I have heard if there are bugs that flashes are put out very quickly. That is the reason I bought the OnePlus 7 Pro. I value people that admit mistakes, but trust them even more if they react quickly to correct them.

    T-Mo is playing games with phone support. I know OnePlus scored big by landing a deal with T-Mo, but allowing a partner to diminish product line and reputation can have far reaching implications.

    OnePlus, please help your end-users on T-Mobile experience your product as all your other customers.

    submitted by /u/larrym614
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    How staged rollout really works?

    Posted: 16 Dec 2019 05:29 AM PST

    When ever a new updated is rolled out there are, inevitably, a lot of people posting about how they did not get the update and the general answer is that is a staged rollout and they should wait...

    But how that staged rollout really works for OnePlus?

    Do they release it to certain country first? Or several countries at a time?

    Certain IMEI's form those countries first? or all devices?

    Certain IMEI's globally?

    submitted by /u/ashtray1
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    No file moving in OnePlus 7t

    Posted: 16 Dec 2019 08:07 PM PST

    I wanted to move some mp3 files to other folders but I don't see any file moving option except copying

    submitted by /u/GuCoice
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    Oneplus 7t issues

    Posted: 16 Dec 2019 08:03 PM PST

    I ordered a 7t yesterday and was super excited to join the community. However, I'm starting to get cold feet and wonder if I should cancel my order. There are some potential dealbreaking issues on the software end, not to mention the OLED lottery.

    • whatsapp sharing seems broken
    • android auto doesn't play nice at times
    • proximity sensor seems iffy
    • posting instagram stories is definitely broken

    Just wondering if these are just growing pains from transitioning to android 10, and if (based on oneplus's track record) they will be addressed promptly? I still have a chance to cancel but would lose my student beans voucher.. looking to get some feedback!

    submitted by /u/tCee_
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    3T stopped working

    Posted: 16 Dec 2019 02:02 PM PST

    I am confused.
    I have had my 3t (second hand) for probably a month.

    All was well, I am trying to work out how to fill up my memory :)
    Then it died on me.
    It is possible that it wasn't charging (I spend most of my day in the van).

    It just died. Tried to switch it on, wouldn't even begin to start.
    I have a decent Anker micro USB cable and Anker adapter (two in fact).
    I got home, tried charging it with a different cable and both adapters in both possible orientations of the type C .

    Nothing.

    Dug out old faithful as I need a phone for work.
    Left it on charge for 24 hours. Nothing.

    Waited a few days with it unplugged, wondering what to do.

    Just now plugged it in again and it has just fully charged and is fine.

    I really can't have a phone that just stops working.
    Anyone any ideas what the problem might be?
    Is it a common thing?

    submitted by /u/Chuffedas
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    Loving A10 so far!

    Posted: 16 Dec 2019 07:14 PM PST

    Great visual updates, great new features and gestures. I absolutely LOVE small things like being able to swipe through opened apps and being able to glimpse notifications at lock screen only when unlocked. etc.

    Haven't been noticing battery life yet but I'll see how it goes!

    submitted by /u/ntxm
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    Internet connection after 10.0.7 (OP7T)

    Posted: 16 Dec 2019 11:26 AM PST

    My internet connection does not work after 10.0.7 update. Nothing i have done has fixed the problem. Wi-Fi works fine but mobile data doesn't. Anyone else experiencing this??

    submitted by /u/drandrumi
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    Will the nylon bumper case for the 7 pro be back in stock anytime soon?

    Posted: 16 Dec 2019 06:57 PM PST

    I have a oneplus 7t. I can't change the lock screen from the 'shot on oneplus' option.

    Posted: 16 Dec 2019 06:05 PM PST

    I change it to something else and then after a while unsure of how long exactly but it'll change back to the 'shot on oneplus'

    Any suggestions or fixes?

    submitted by /u/TheeDonut
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    OnePlus 7 drains fast after android 10 update

    Posted: 16 Dec 2019 09:08 AM PST

    Hi guys,

    After getting Android 10, the battery drains fast with the same moderate of useage.

    Anybody got the same problem ?

    What are causes and fixes for this ?

    submitted by /u/Coolsaravan
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