"No, it's free from google" Tech Support

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"No, it's free from google" Posted: 28 Dec 2019 01:03 PM PST So this was a while back, before google fiber. I work at a small tech support first doing mainly remote assistance. One day we get a ticket from a lady that said her internet wasn't working. I give her a call. While doing the regular "this is op from tech company" I pull up our software and it does show that she is offline. I ask her what's going on and she explains that she can't get on the internet at all and she can't figure out why. This conversation ensues me(M), customer (C): M: so about how long ago did this problem start? C: About 3 days ago? Me thinking her router or modem might have been reset somehow. M: Do you know if you have had any power outages or power surges lately? C: No, nothing like that. I then spend a few minutes walking her through looking for available networks. But find none. M: ok, go ahead and take a look at your router for me. C: what's a router Ok admittedly I should have expected that and phrased it differently M: It would be a little box that has blinking lights on it. The company that you get your internet through might have set it up for you. C: Oohhh that thing. Yeah I got rid of that and the other book it was connected to. Me not believing anyone wa this stupid. M: Oh, did you get a new one or replace it? C: No, I just didnt need them any more. M: Why? C: Because I stopped paying [internet company] M: *sigh and about how long ago did you get rid of the boxes? C: About three days ago I then explained to her that she is not going to be able to get any internet if she doesnt pay anyone for internet. She then tried to explain to me that she was getting internet for free through google. I tried to reason with her that google doesnt provide internet (because at the time they didnt). She insisted that they did and just getting more and more frustrated until she said that she was going to have company we will call good purchase come and look at her computer. She also said that she was going to call us to tell us we were wrong when they got it working We never heard from her again. TL;DR: lady calls about internet not working. After talking to her I found out she stopped paying her internet bill as well as got rid of her modem and router because she thought she could get internet free from google. submitted by /u/jst_my_lck [link] [comments]

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